Surfdome

So, I was looking for a product that would fit my backpack from the same brand. I found it on Surfdome and ordered it right away. The delivery was fast, but when I opened the package, I realized that they sent me a different model that was larger and not compatible with my backpack. I was disappointed and frustrated, so I decided to contact their customer service.

I sent over 10 emails and help requests, but I didn't receive a single response. I even tried calling them, but I had to pay close to $200 in international service call charges, and still, no one answered. I felt like I was talking to a brick wall. It was like they didn't care about their customers at all.

I understand that mistakes can happen, but the lack of response and support from Surfdome was unacceptable. I was left with a product that I couldn't use, and I had no idea what to do next. I felt like I wasted my money and time on something that was supposed to be simple and straightforward.

In conclusion, I would not recommend Surfdome to anyone. Their customer service is virtually nonexistent, and they don't seem to care about their customers' satisfaction. If you're looking for a reliable and trustworthy online store, look elsewhere.

I had a really bad experience with Surfdome. I bought a product from them four months ago, but it turned out to be faulty. I tried to get in touch with their warranty team to send it back, but it took me three whole months to get an approval from them. And even then, they kept sending me links to print the label that didn't work.

I've been going back and forth with them for four months now, and I still haven't been able to send the product back. They don't even answer my emails anymore, even though they already agreed to give me my money back once I send them the product. It's really frustrating and unfair that I've had to deal with this for so long.

Their customer service is really bad. They're really inefficient and nothing seems to get done. All I've had is useless correspondence with them. It's really exhausting and infuriating to deal with this kind of service. I don't think it's legal for them to treat their customers like this.

I have to say, I recently had an experience with Surfdome that left a lot to be desired. I ordered a carry on suitcase from them, thinking that they were based in Australia as the website had a ".com.au" domain and checkout was in AUD. I received an email saying that my order would be delivered by Friday, along with a tracking link that unfortunately did not work.

When Friday came around and my suitcase had not been delivered, I decided to give them a call and that's when I found out that they were actually based in the UK. I was pretty frustrated with this as I had assumed that they were based in Australia, and the lady on the phone didn't seem very apologetic about it either. To make matters worse, she couldn't give me a reason as to why my package had not been delivered.

By the time the suitcase was eventually delivered, I had already left the country by almost a week. The lady on the phone told me that I was supposed to organise for someone in Australia to send it back - which was a total hassle and not something that I wanted to deal with.

Overall, I would definitely think twice about ordering from Surfdome again. The misleading website and lack of customer service just weren't worth the hassle for me, especially when there are plenty of other online retailers out there that are more reliable.

I recently had an experience ordering from Surfdome and wanted to share my thoughts. I purchased the Osprey Aura AG 65 backpack and although it did eventually arrive, it took much longer than anticipated. In fact, it took twice as long as Surfdome's promised shipping time, which left me feeling a bit frustrated. Additionally, the tracking information provided was confusing and difficult to interpret. At one point, the package was supposedly in my hometown, but didn't actually arrive for more than a week. Then, it was shipped all the way across the country and sat there for over a week before finally being delivered. When it did arrive, the box was quite damaged due to moisture, but thankfully the backpack inside was unharmed.

Throughout this experience, I attempted to contact Surfdome's customer service via the phone numbers listed on their website, but unfortunately, I was unable to get through. I tried several times but had no success. The only communication I received was via email, where the customer service representatives were responsive and helpful. However, they didn't offer any new information or solutions beyond what I already knew from the tracking information.

Despite these challenges, I am happy with the backpack itself and the price I paid for it. It seems to be high quality and in good condition. That being said, I do think there is room for improvement in both Surfdome's customer service and their choice of shipping company. A smoother and more transparent process would greatly enhance the overall experience of ordering from Surfdome.

I've been shopping at Surfdome for quite some time now, but I have to say that my recent experience with their customer service has left me feeling quite disappointed. I ordered a pair of trainers from their website, but unfortunately, they sent me the wrong size. I understand that mistakes can happen, so I wasn't too upset about it. However, what followed was a frustrating and time-consuming process that left me feeling quite frustrated.

I had to send dozens of emails to get an update on my return, and every time I was answered by a different customer service representative. This made it difficult to keep track of what was going on, and I felt like I was constantly starting from scratch. Eventually, I did receive a refund for the trainers, but I was disappointed to find out that Surfdome would not be refunding the postage that I had to pay to return the item. This was particularly frustrating because one of the customer service agents had told me that they would be refunding the postage.

Overall, I have to say that I was quite disappointed with the level of customer service that I received from Surfdome. It felt unprofessional and disorganized, and I don't think that I would be shopping with them again in the future. I understand that mistakes can happen, but I think that it's important for companies to take responsibility for their errors and make things right for their customers. In this case, I felt like I was left to deal with the consequences of Surfdome's mistake, and that's not something that I'm willing to put up with.

Yo, listen up, folks! So, I just gotta tell ya about my experience with Surfdome, it's been a bit of a wild ride, let me tell ya. So, I was all geared up to get some sweet Christmas prezzies for my fam and friends, and I ordered from Surfdome on November 28th, thinking I gave myself plenty of time for the goods to arrive. Well, two weeks went by and I got two of the prezzies, but the one that was the most important, the one I was really counting on, was MIA.

I gotta say, I was pretty ticked off, so I dialed up Surfdome's customer care line, and to my surprise, there was no answer. I tried and tried, leaving messages, but still nada. And when I fired off some emails to them, well, none of them got answered either. I'm starting to think that the customer care team is just a figment of my imagination at this point.

Anyway, here we are, Christmas Eve is staring me in the face, and still no sign of that prezzie. And, on top of all that, my money hasn't even been refunded yet either. To say I'm a disgruntled customer is an understatement.

So, yeah, I'm sure you can understand why I won't be buying from Surfdome again. And hey, if you're thinking about ordering from them, I'd say proceed with caution. This whole experience has left me feeling pretty let down, man.

So, I purchased a pair of Birkenstock's from Surfdome and I used the size chart to get the right size. But when the shoes arrived, it was a size too large for me. Like seriously? No biggie, but then I found out that returning them was not that cheap because it cost me $15 bucks to ship them, and when I found out they don't do exchanges, my heart sank. I had to return them just to order a new pair again. No way I was gonna pay another $15 bucks just because of a sizing issue, right? So, in frustration, I decided to check out another store that might have them. Luckily, I found Nordstrom and their customer service was superb. Talk about a relief. But what really upset me is that I am now out $36 bucks just for trying to get the right size for my shoes. I don't think I will ever buy from Surfdome again.

Surfdome is a cool website for surfers and outdoor enthusiasts. I remember when I used to live in the UK, I loved shopping there. It was a great site with all sorts of gear and clothing for people who love to hit the waves or explore the great outdoors. So, when I found out that Surfdome also had a site in Canada, I was really excited.

I went ahead and placed an order right away, hoping to gear up for my next adventure. However, I was left disappointed when I didn't receive any updates on my order for over a week. I was getting restless, wondering where my package was. I didn't receive any shipping confirmation or tracking details, and I started to worry that my order had gotten lost in transit.

Eventually, I decided to contact Surfdome to ask about my order. But, when they responded to me, they gave me the wrong tracking number. This was really frustrating and I had to contact them again to get the right one. It seemed like Surfdome was not very well organized and had some issues with their customer service.

Overall, while I love what Surfdome sells, my experience shopping with them in Canada was disappointing. I'm not sure I would shop with them again in the future, as I need to be able to rely on the company to get my orders to me in a timely and organized fashion.

I gotta say, Surfdome wasn't exactly what I expected when I ordered a surfboard from their website. I was pretty bummed out when the board arrived, because it was two inches shorter than I was expecting. I tried to contact them to return it and get my money back, but they just stopped answering my emails! It's been a frustrating experience, to say the least.

I can't believe how unhelpful they've been throughout this whole process. It's seriously the worst experience I've ever had with a company. I wouldn't even give them one star if I could avoid it. The worst part is that I now have this useless surfboard that I can't even sell for a reasonable price. Ugh, it's just been a nightmare.

Overall, I would definitely caution anyone thinking about buying from Surfdome to think twice. They really don't seem to care about their customers or making things right when something goes wrong. It's a total shame, because I was really excited about that surfboard, but now it's just collecting dust in my garage. Don't waste your time or money here folks.

So I ordered a product from Surfdome.com, thinkin' I'd get it quick with their two-day shippin' option. But then, nothing. Nobody got back to me about my shippin' request, and after four days, I was gettin' pretty worried. I decided to send 'em an email, hopin' they'd give me some info. Two whole days went by before they finally responded, only to tell me that the product I wanted was already sold out. Like, seriously? What kinda company doesn't keep their stock up to date? Worst customer service experience I've ever had, hands down. I ain't never shoppin' there again, and I certainly ain't gonna recommend it to anybody else.

So, I thought I'd give surfdome.com a go and ordered a couple of pairs of kids shoes. Boardies for my little dude and cool sneakers for my (not so) little miss. But, blimey, when they arrived, both pairs were in the wrong sizes! I mean, come on! Fuming, I tried ringing them up loads of times but nothing - no one answered and when I left messages, no one called me back. Then, I thought, maybe I'll try emailing them, but it took absolute ages to get a response.

Finally, after I mentioned the ACCC (they're like the Oz Trading Standards), I got an email back, but all they could offer was to take the shoes back and refund me my cash. Which, well, okay, but seriously, why should I have to pay the postage when it was their fault in the first place? It all seems a bit dodgy to me, if I'm honest. Beware, guys.

So, I recently had an encounter with Surfdome(dot)com and let me tell you - it wasn't the most pleasant one. I had ordered one of their hats from their website, and the order confirmation stated that it would take about a month to arrive. Although it was a bit too long for me, I decided to go ahead with the purchase, because I really wanted the hat.

However, when the delivery date was only a day away, they simply cancelled my order without giving any explanation for it. I was extremely disappointed, as I was eagerly waiting for my new purchase to arrive. This disappointing experience was further aggravated by the fact that Surfdome(dot)com didn't refund me the shipping costs, despite cancelling my order without any apparent reason. I felt that they had cheated me and it was indeed a total scam.

Just to be sure, I wrote an email querying why my order was cancelled and why I wasn't entitled to a refund in shipping, and their response was totally unsatisfactory. They simply said that I wasn't entitled to a refund and that was it. I just could not believe that they could treat their customers with such carelessness, and it scared me to think about how they must be treating other customers as well.

To make matters worse, I noticed that the hat I tried to order on their website is still being advertised, which makes me wonder if it was just a ploy to grab my money and then pretend that they never took the order for the hat. All in all, my experience with Surfdome(dot)com has been an unpleasant one, and I can safely say that I won't be shopping with them again in the future.

I gotta say, my experience with Surfdome wasn't the greatest. I had some major issues with their customer service. I mean, it took me forever to even get a hold of them. I tried calling them up but no one answered. And when I sent them an email, all I got back was some boring automated response.

Adding to that, I had ordered a pair of sick trainers for my bro's Christmas present. The order was placed on 3rd December and it's been crickets ever since. I mean, it's not like I'm asking for a personal letter, just a confirmation or shipping update would be great.

After waiting for so long, I finally decided to hit them up on Instagram to see what's up. And imagine my shock when they told me that the item is out of stock. Like, what a bummer!

Overall, I wouldn't recommend Surfdome to anyone. It's just not worth the hassle and disappointment. They really need to get their act together when it comes to customer service and fulfilment.

Honestly, I wish I could say that my experience with Surfdome was a good one, but unfortunately, it was quite the opposite. It's hard to believe that such a company can still exist and get away with their actions.

I placed an order for two shirts for Christmas, giving them four weeks in advance as a precaution. However, the package I received was far from what I had ordered. Instead, there were two cheap backpacks, which I had no need for. I contacted customer service to resolve the issue, hoping to get the correct items before Christmas.

However, that wasn't to be. It's been eight months now, and I'm yet to receive either the shirts I ordered or my money back. With each communication with customer service, I'm met with different people who seem to ask the same questions. Despite my numerous attempts, no one seems to be able to resolve the problem or offer a solution.

I've spent so much time trying to get my money back or the correct items that I ordered and paid for, but it's all been in vain. It's disheartening to know that companies like this can still operate and rip off customers like me.

Overall, my experience with Surfdome was terrible, and I wouldn't recommend them to anyone looking for a reliable online store. It's frustrating, disappointing, and a complete waste of time and money.

I gotta be honest, my experience with Surfdome (surfdome.com) was not good. Their return policy is not what you want in this day and age, man. They act like they're all hip with the surfing culture but then they make you pay a whole 25% of the item price just to return something. What a rip-off, right? And when I asked them about it and explained that all I wanted to do was swap the size, they just kept quoting their terms and conditions like they're Apple or Google or something. Come on, guys.

I mean, are they living in a different world? Don't they know about all the other e-commerce brands out there like Zalando and Amazon? Those places would never try to pull a fast one on you like Surfdome does. I really think they're struggling and they might be gone soon if they keep this up.

Oh, and whatever you do, don't buy from them if you're not in the UK. It's just not worth it, trust me.

I recently made an order for a pair of groovy Oakley sunglasses from Surfdome, an online retailer. The package I received was delivered through FedEx. However, I encountered some troubles with my order. Unfortunately, the delivery was held up, and I needed information from Surfdome to sort the issue. So, I contacted Surfdome a few times, through three e-mails and three phone calls.

But, I was quite disappointed as I did not get any response for my e-mails. Moreover, each time I called, I was on hold for at least 15-30 minutes. That's quite a long time, right?

Finally, when I spoke to one of the customer service representatives, they claimed that they would contact FedEx to try and resolve the issue. But, in my humble opinion, I don't think they took any concrete action with FedEx to rectify the problem.

As of now, I'm afraid that FedEx might return the package to the sender, and I may not even get my purchase price back from Surfdome. It's quite sad, indeed!

So, to sum it up, I would like to caution everyone to be careful when doing business with this company. It's a bummer, really!