Fashion Nova

Half of my order came in (Most of it was damaged) I will be returning those... Plus im missing 3 items still! And the order I sent in today, the shipping address needs to be changed asap and no one has emailed or called me back! 6 emails later! If nobody contacts me back and it is sent to the wrong address I will be expecting a full refund back on my credit card. I will be taking this up with the better business bureau if not resolved m=by next week! This is absurd! I want a refund not store credit for the clothes that I return! I will be disputing any charges that are not corrected fairly~

Ian very disappointed with this company in how they handled all this complaints situation and have not bothered to do a single things about it. I ordered in the middle of June and then had to wait until I received an email on June 29th saying that the shipping department cancelled my order due to the items I wanted was out of stock. It was strange that all the items that I wanted not even 1 was in stock. So they said they credited my card and I should receive the credit within 4-5 days. Today is July 7 and still no credit on my card... so I tried ordering again June 29th and the website said that it will take 4 business days plus the two days for the items to be processed and shipped to me. As of today July 7 I still have not received a tracking number. I emailed and left numerous messages and no answer. So I didn't get the credit for my first order and I still didn't get a tracking number for my second order. Very dissapointing because I have ordered many times at fashion nova and this has never happened. I'm hoping this is not some type of scam.

I've sent 7 emails, 3 dms and called multiple times only to be ignored I'll never purchase from there again but if my package was lost at the very least let me know . The fact that it's been a month and a half and no one has contacted me is unacceptable. As it stands my last email I requested a refund and have only been meet with an automatic response. I also don't think it's appropriate that when you call them you are given the run around to different menus and can't speak to an actual person.

Well to start off I purchased over $200 from them im March. the merchandise that was sent to me was damaged and unusable. I sent a request for a refund once I sent the clothes back a few days later in March. I sent them back they only refunded me $24 saying that the items were non-returnable. I then disputed it email them and send pictures saying how can I wear something that is torn dirty ripped and stained. I should get a full refund for selling me something that I can't use . They apologized and gave me an additional $16 what a joke! as a CREDIT not as a refund mind you 3 MONTHS later, so I purchased again my mistake from my vacation which was a week away that was in June 21st. If you're like me you like your money I purchased over $100 worth of product on June 21st and have yet to see it every time I email them I get the same thing regarding delays well I'm sorry delay shouldn't take over 10 days when promise two day shipping with that said I suggest everybody who has dealing with this company should file a complaint with the Better Business Bureau which I will be doing

First I appreciate the fact that I was told that instead of 2 day shipping it will now be 4 day. However I received an email today saying only one of my item is one the way even though it haven't left the warehouse yet since it's only a shipping label. Now i'm trying to call and all i'm getting is an automated customer representative telling me some [censor]... Fashion nova you need to answer your phones and reassure your customers! I've always loved shopping with you but with you giving us the sun around is making me change my mind about the company. This is the time for you to make your customers feel confident and trust you by replying/ answering their concerns. If I dont receive my order before the 14/7/17 then i'll like a refund not a store credit... A refund!

I've ordered from Fashion Nova numerous times. Lately the company went down in service. I hate the fact I've have orders almost 2 months ago and haven't received them. I was sent a $21.00 gift card but paid $132. I don't want store credit, I want the items I've ordered and paid for!Please do not order from this company. You will not receive the items you order..

Reading all the complaints here just makes my situation feel hopeless. I ordered some items on the 28th of June, I saw updates on the site that advised the process in time which is usually 2 days was unavoidably delayed and it would now take four days before the items would be shipped. No biggie and I appreciated the advisory.

9 days later still no updates, no one is responding on their social media or via email. Now I receive a gift card with no explanation with the full value of my purchase...basically these heifers took my money have none of the items in stock and do not have the decency to explain what is happening instead they send me a gift card. To say this is poor service is to put it mildly I am just here to find out the best way to spread the word that this company is a total fraud and persons should throw their money elsewhere. I have been shopping online for years and I hav never experienced anything like this. Completely ridiculous

I ordered a bunch of clothing, non the less two of my expensive items were missing from my box! I've sent themseveral emails and called severallll times and all it gives you on the "customer service" line is a pointless voicemail since no one even follows up.

How are you going to charge someone and not give them what they paid for and then ignore them and not even care to give any sort of response to emails or voicemails weeeeks after constantlyyyy trying.

At this point it's the principal of someone thinking they can take my hard earned money and scam me like that - no hunny I will file a law suit or take this to social media and do whateverrrr I need to to make sure they get what they're giving. Picked the wrong one.

I purchased 5 outfits on June 20th, 2017 for $148 CDN and paid $6 USD for express shipping. All I received was an order confirmation, its now July 5th and Fashion Nova has neglected to ship my products. I am very frustrated since they took money from me and they refuse to provide an update on my shipping, this will be the last time I ever order anything off Fashion Nova. I only managed to get a refund of $6 USD, and I emailed customer support several times with no response. Then a I received a reply from Shanon Hendricks who refuses to give an update. Although there is a delay for shipping this is unacceptable especially since customers have paid for their order. The phone number is a joke because you cant reach a live person. I have already started the process for disputing the charge with my bank and I strongly advise people not to order from Fashion Nova ever again.

Hi i was on your website looking to see what i can order with the instore credit i have. Your website is not working properly. I didnt get a chance to put in my gift certificates..you automatically charged my mastercard! I need the sale reversed and i do not want that payment to go through on my credit card. I have instore credit! I was not even ready to check out! Maybe fix your problems on your system. My order # is 632112. Please cancel this order

My name is Thandiwe Weza. I purchased from your site on 6/28/17. I’ve received no order ID confirmation number of tracking info. Can you please send my order ID number? I was promised 2 day shipping! This has been a horrible experience. I want my items ASAP or my money back! I am terrified because over 1, 000 people on the internet are experiencing the same issue to my knowledge and its probably more than that!

Thanks,

This is just s message to let everyone who don't know how to get your money back know that if you purchased items with your credit card with fashion nova and you have not received your items, contact your bank and let your bank know that you want to do a dispute against fashion nova because you haven't received your items. Also if you purchased your items through pay pal, contact pay pal and let them know that you would like to do a dispute against fashion nova. With both of these methods you should be able to get your money back.

Written coiuntless emails called countless times about my order that has not been shipped. It has been over 2 weeks! No response, no call backs, the worst customer service I have ever received. They just send an automated response email to everything you write and no one is there to take your call. I am so livid. I drop thousands here, and I am not gonna stop until I get my [censor]. They may have lost a customer who spends a lot, and I am gonna spread the word.

Anytime I log onto the website or try to I am not allowed to. Its been that way for months and I'm not really sure why. Its specifically me though because I can get on from my friends phones or computers but through my own electronic devices I can't shop on your page. Anything that is authorized by me such as my phone my computer or even my school computers, does not allow me to access your page and it is very weird. Its something that has never ever happened to me before. Its very inconvenient because I used to shop there a lot and now for whatever reason I can't unless I am on someone else's devices. Its frustrating I just want to know why.

I have ordered my fashion nova outfits about a week ago and yet have not received any information on shipment. I spent 300 dollars + fast international shipment. I have tried emailing them about when they can ship my products as I am going on a holiday on July 14th, but instead received a general reply about fashion nova delays and how they are expanding their company. This upsets me as my query was not answered properly. I was not notified about any delays in products when I was ordering first, it would've made my life easier.

I ordered a dress from fashion nova since june 21st.2017.. They took my money and did not provide a tracking number... I have a wedding to attend on july 7th 2017... It's now july 3rd.. And I haven't heard from them... I contacted them via email... Phone calls.. And instagram.. All I received is their automated system.. I need my money back.. I live in canada and it cost way more to order.. I work hard for my money.. And they took it and did not ship my product... I now have to buy a new dress for the wedding...

Hello my Is Nani iam missing packages it's already been a month and I have not received my packages iam worry what's going on and not I sent an email and did not get a respond I spent 135$ only received 2 outfits it's been a whole month that I've been waiting on my others to come it say 2-3 days and I had not receive anything missing these outfits it says 2 days I need to know we're are they I ordered them on the 7 of June

Ordered several items since june 23rd and they have not shipped. I only receive a automatic message from fashionova and not a direct messsge concerning my specific orders.i tried calling and no live person answers. A order i placed after june 23rd shipped but none of the others before that i need a follow up with the company about my specific orders. Are the items out of stock, am i getting a refund i need specific answers from a live person

TG
My 2 orders of $246.72, $36.72 have yet to update from June, 29, 2017 at 9:45 pm, and June, 29, 2017 at 11:00 pm, these orders still are in transit after 24 hours, after waiting for 4 days to ship out the items.I call their customer service line and it keeps on giving me a automated message, same with email.I dont know what's going on with their website.I ordered from them last year in December, and September, never had this problem before.I would highly appreciate it if I could get some help on my orders.

Sincerely, A troubled customer

I placed and order in excess of $75 solely to receive the "Free 2 day shipping" as advertised. I understand I wouldn't receive it in 2 days because it takes time to process the order but 11 days later and still no confirmation of shipping. I emailed customer service only to receive a canned email response. This is unacceptable, deceptive, unethical and blatant false advertising. Had I know my order was going to take this long I wouldn't have spent the extra money to receive 2 day shipping. I just wanted a pair of $29.99 jeans but due to the DECEPTIVE FALSE ADVERTISING I ended up ordering $110. Can't get a live person on the phone to save your life.