The complaint has been investigated and
resolved to the customer's satisfactionResolved Farfetch — I'm very disappointed with farfetch
resolved to the customer's satisfaction
I've purchased a pair of shoes from this website and received the wrong pair. Shoes looked nice and I really liked them. I went online and found out that these shoes cost less than the ones which I have ordered.
So I contacted Farfetch customer service and said that I decided to keep the shoes but I would like them to refund me the price difference.
They refused and said that they don't do refunds. Then I asked them to send me the right pair and they said no!
I'm very disappointed with Farfetch and especially with their terrible customer service! Will never order anything from them again!
The complaint has been investigated and resolved to the customer's satisfaction.