Menu
Zazzle company logo
Zazzle
reviews & complaints

Zazzle
reviews & complaints

Learn how the rating is calculated

111 complaints
21 resolved 90 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Zazzle. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
L
1:47 pm

Zazzle - black membership

November 30, 2021 deduction from my bank account for a black membership that I did not order. Must have been fine print. I want this cancelled as it's not something I would use. I want a refund for the amount of 9.95. Do not defraud me of this amount in the future. I haven't ordered anything from Zazzle in quite a while and will not order anything again. Thank you for your immediate attention to this matter. Linda J Higgins

Read full review
Hide full review
R
7:26 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zazzle - Unauthorized credit card charges

I ordered a couple of t-shirts and badges off Zazzle website. The website accepted the purchase and deducted the money from my credit card. The next thing that happened - some items were removed from my order, with an explanation that they are subject to infringement copyright. My first question was, why were the problematic items exibited with a price tag...

View 0 more photos
Read full review
C
12:48 pm

Zazzle - MONTHS requesting payout of funds, no actual help/resolution from customer service department.

I have been trying to get a payout from Zazzle for months. $53 in earnings.

All they tell me is that something is incorrect between the name on my Zazzle account and the name associated with my EIN (which I have re-entered multiple times from the IRS documents I have from my business' inception and have sent Zazzle a PDF copy of to help me determine the issue.)

Even with that document, they keep telling me they can't look at my account to tell me what the discrepancy is between my IRS documentation and what they have on file and to call the IRS.

How is the IRS going to know what Zazzle has on file and compare the two to tell me what the issue is? Is the text "SOLE MBR" at the end of my name on my IRS paperwork the issue? If so, which box do I put that in? I have no idea. Zazzle won't tell me.

Every time I make a fix or change to my account to try to correct the issue, with no guidance from Zazzle about what the actual exact issue is, it takes 30+ days (or until the 15th of the next month) to discover the payout has been canceled again due to some error they refuse to actually identify, and I am not paid. Then the cycle starts over. I reach out to get help, they tell me to call the IRS and continue to hold my earnings hostage.

I regret attempting to use them as a sales platform. They will not send me a check to my legal business address, or a PayPal payout to my business Paypal account, and the security questions they ask me are not related to me or my business so I cannot confirm my identity for them. All because of this mystery issue that they refuse to identify, which I then cannot fix because I DON'T KNOW WHAT THE PROBLEM IS and no one will actually talk to me about it. I get bounced from one low-level rep to another who send me copy-pasted answers and no actual information.

I have asked to speak to a manager, supervisor, literally ANYONE who can look at my account information, compare it to the legal document I sent them a copy of, and actually HELP ME resolve the issue. It is mid-July, I have been trying to be paid by Zazzle for months. My first email from their support team came back in early March.

All they have to say to me is that the name they have on file doesn't match the IRS info for my EIN, which cannot be true. I'm looking at the physical paperwork in front of me and comparing it to the account info on Zazzle. My name is on both. Spelled correctly.

If I make a change to try to figure out what the issue is, they supposedly can't tell me if it's correct until the payout fails in 30+ days. That's an unreasonable amount of time to determine if I have fixed the problem.

I don't know what the issue is and their only response is for me to call the IRS (which, again, cannot see Zazzle's end of things, so how could they possibly tell me what the issue is?) Yet here I am, on hold for an estimated 30-90 minutes for the IRS

They owe me $53 and have profited off of the sale of my designs.

Attached are screenshots of the 30+ messages exchanged with Zazzle Support, my name/business name on my IRS document, my name on my PayPal Account, and my name on my Zazzle Account. They all look like they match to me. Tell me where the issue is.

Desired outcome: 1) Send my payout OR, 2) Acct mger CALLS ME to resolve issue together

Read full review
View 0 more photos
Hide full review
ADVERTISIMENT
C
7:59 am

Zazzle - Something Has Changed

I reading some of these complaints here about zazzle and there really needs to be a class action lawsuit against zazzle .Due to the former lawsuit/and or suits against them something has changed either in ownership or management the quality is not the same its poor quality they have been ripping the designers off they collect 90% of the income and the designers get 10% and most times not even that..My concern is upcoming promising students who want to be designers will believe they can earn oodles of money and in return get nothing, , The designers do all the work all zazzle does is create it and send it out and lately the quality of their products the value is not the same ..Something has changed designers need to gather together and bring a class action lawsuit against them or they will continue to rip them off ..

Read full review
Hide full review
S
12:31 pm

Zazzle - Zazzle Black

I received an email that Zazzle wanted to let me know that "my" Zazzle Black Standard membership will be auto-renewed in 30 calendar days, and that no action is required. 1) I did not even know I had one. 2) To modify the Zazzle Black membership settings, they tell me to visit the Zazzle Black Settings Page BUT THERE IS NO WAY TO FIND THE MEMBERSHIP settings on the site. Anyone knows?

Desired outcome: Cancel my account

Read full review
Hide full review
M
12:45 pm

Zazzle - Did not receive items

I placed an order with Zazzle on May 23, 2020 for two customized lumbar pillows. The order # is 131-10985141-1212201. The cost of the products were $74.84. The items supposedly shipped on May 27, 2020 via UPS and the tracking history show that the parcel arrived at the Burbank Ca. Post office on June 3, 2020. I have been to my Post Office twice with the tracking information and they look at their tracking and indicate the package was never accepted by them. UPS will not initiate an investigation...says that has to be started and authorized by Zazzle. Zazzle has been non-responsive. They have replied to emails with generic emails about the virus and delays. They do not answer phone numbers...message just says they are having technical
difficulties. I got through on one of four phone numbers and left a message but no response. Very frustrating! I have course want the pillows which were a birthday gift for my daughter but her birthday was yesterday. At this point hoping for a refund Thanks for any help you can provide. Mary Alvord.

Read full review
Hide full review
Z
Jun 26, 2020 4:03 pm

Hi Mary,

We are truly sorry that there was an issue with your order. We can confirm that this was a shipping delay either with the tracking updating or the shipment itself. We can see the original tracking has an updated status since this review. Can you respond to our email to confirm if this is correct or not and we will be delighted to assist you further.

Thank you,
James.

Helpful?
0 0
D
11:44 am

Zazzle - Paying of services I provided

Have -previously- been paid my earnings but as another person below stated. They NOW will do everything they can NOT to pay you. Never mind the ridiculous percentage they take from your earnings from YOUR work. The "support" are rude and condescending and refuse to acknowledge legalities from other countries. I have my screen captures of emails where they instruct me to add something to my form. I do then they say that is not enough and change it again. I have been trying to get my earnings for about a year now. The "support" person is beyond rude, condescending and extremely unhelpful.

Read full review
Hide full review
Z
Nov 15, 2019 4:03 pm

Hi Designer,

We are truly sorry that your having difficulty with getting paid on the site. Please note the documents are required by law now to release any funds. When you got paid, the law was different unfortunately.

Our team are more than happy to assist you with this process.

All the best,

The Z Team.

Helpful?
0 0
V
7:15 am

Zazzle - order number from zazzle 131-24088151-5070710

My fiancé and I placed an order with you on the 9th September for invites to our wedding, in November.

We finally received our package only to find that they are not our invites, and are invites to a Halloween Party in the States.

We are extremely disappointed with the service we have received from you, especially given that our wedding is only a few months away.

I urgently request that you resend the order to us as a matter of urgency and reimburse us for this error.

Kind regards

Vicky Swift and James Lucas

Read full review
Hide full review
S
8:16 am

Zazzle - closing of account/ royalties not paid after 120 days

Back in March, I closed my account, or tried to as soon as I was informed by Zazzle that if I do not create new work for them I would be charged fees and it would be withdrawn from money I was owed as royalties.
After a dozen emails with customer service, and many hoops to jump through, it is now 120 days since closing my account and still no final payment from them to me has been made.
Realizing I still had not been paid the balance that was in my account, this week I wrote to customer service yet again, who wrote back claiming that there was something wrong with the info I provided and that I needed to go into the account and check. I did as instructed seen there was nothing wrong with the payout info and realized that they reactivated my account!
How many other artist are they screwing over? Zazzle does not create the artwork you see on their site, artists do, and this one, me, along with many others I am sure are not being treated fairly.
As requested back in march and am still requesting, I want my account deleted as originally requested and payment made immediately, without any fees taken out as I closed the account before the fees went into effect and have the emails to prove all this.

Read full review
Hide full review
D
Nov 07, 2019 4:03 pm

they have done the same thing to me! refusing to pay me my earnings!

Helpful?
0 0
ADVERTISIMENT
J
10:27 pm

Zazzle - credit card error?!

I have never received a credit card error/decline before and I made sure my information was correctly spelled out.
When I completed one of my orders on zazzle.com and clicked on "place order, " a message came up stating there was an error with my card and to contact my bank. I looked on my account and the transaction is showing up as pending! Starting to think this company is a scam.. especially charging me almost $30 for save the dates and some invites. Yuck!

Read full review
Hide full review
B
9:00 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zazzle - 12 Years Account Suspended

I became a seller at Zazzle in 2007. Have made the company in the hundreds of thousands of dollars. Have had issues over the years with a forum and moderators who are indifferent to many personally and have gone on banning spree's and insult and post about the person on the forums they do not like ( I have hundreds of these posts). Three of my so bans from...

Read full review
D
10:26 am

Zazzle - ties

I tried to have them print a math problem on a tie. They stated they couldn't do it because it represent a bugs life. I think they need to watch the movie. The tie has a non copyrighted snip of an elephant and a flea. I guess they think the flea is a bug and therefore from a bugs life. The tie is about math. I've emailed them several times and have gotten no response. I don't know what else to do so I'm going to another company. I won't use them again. For anything.

Read full review
Hide full review
B
12:25 pm

Zazzle - wedding invitations

DO NOT DO BUSINESS WITH THIS COMPANY! I WISH I HAD KNOWN BEFORE I ORDERED MY DAUGHTER'S WEDDING INVITATIONS. PLACED 1 ORDER W 6 ITEMS. TOTAL DECEPTION: 4 SHIPMENTS WHICH WAS NEVER DIVULGED WHEN 1 ORDER WAS PLACED.
LOST ORDERS, TRACKING INFO NOT UPDATED FOR 5 DAYS, UNKEPT PROMISES RE: EXPEDIATED SHIPPING. STILL AWAITING LAST ITEM - TRACKING SHOWS IT WAS PICKED UP IN RENO 5 DAYS AGO and have not received them in NY. Tracking shows UPS was shipping choice (although all other items came USPS). Called UPS for update and was told their service UPS Mail Innovations actually contracts with USPS and they have no tracking info from that point on. What kind of company is this? A decptive one!
I'm begging you not to do business with this co - you'll be sorry if you do. I wish someone warned me now I'm paying the price!

Read full review
Hide full review
T
12:30 am

Zazzle - 131-83086522-1075179

I need someone to contact and get back to my email ASAP.
Order is placed since 5 June, got lost in tracking and did not get it.
Asked a CS to support and re-send the package instead I get a wrong thing re-printed and it's not what I asked for.

This is wedding invitation card and details I am talking about here. I am sure you guys know how important this is. And due to time difference in me, it's so hard for me to log all this. I have to wait for 3 weeks for nothing now. Am so beyond disappointment. How can this simple thing happened so wrong and its causing me so much inconvenience!

You better make sure this is rectified immediately or I will bring this matter further.

All my log from chat and email should be traceable from [email protected]

I urgently demand and request for reprint, re-shipped for the 20x invitation and detail card as I have ordered and lost.

Read full review
Hide full review
ADVERTISIMENT
G
11:41 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zazzle - capricious and inflexible order cancellation

I have been a Zazzle customer since 2004. Every year, I would order t-shirts for a small do-it-yourself gaming convention. Most years, Zazzle would deliver promptly and without a hitch. Every 2 or 3 years, though, I would have to ask their customer service to intervene when, mistaking content for copyrighted intellectual property, an order would get...

Read full review
V
5:49 pm

Zazzle - custom glass mug

Ordered a custom glass mug on 4 May 2018 for my wife with her name and a photo on it. What I received on 8 May 2018 was a mug with someone else name, no photo and some totally irrelevant info on the glass. Clearly someone else's order.

Despite sending Zazzle a photo of what they sent me, not once but twice, they still wanted further info such the order number of the other person (as if I would know) before they were willing to recognise they messed up.

Despite multiple requests to get the item remade and sent in time for Mothers Day, they have still not done so!

I want the item I ordered as well as a refund on the expedited shipping which I paid a significant amount of money for in order to have my item as quick as possible...even if they send it now, it will not be recieved within the timeframe for which I paid the extra expedited shipping!

Read full review
View 0 more photos
Hide full review
S
1:15 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zazzle - 2 x las vegas binders

I had ordered a gift for my daughter who married in las vegas i had ordered these 2 personalised wedding albums 1 for me 1 for myself a was totally shocked what i was given its 2 plastic binders with nothing yo put photos in 1 was $22.95 & $21.75 so a total of $44.70 didn't say anything about shipping costs so then it takes $39.95 for shopping doesnt turn...

View 0 more photos
Read full review
J
10:04 am

Zazzle - image copyright infringement - blue crab

Zazzle
c/o LindysTees and BootsPlace

It has come to my attention that your site and vendors on it are using my U.S. copyrighted Maryland Blue Crab image in your products without permission and are not currently paying a licensing royalty for its use in your products.

See links below to their products using my copyrighted image (for sale on your Zazzle website).

Please inform these companies of their illegal use of this image.

Please cease display or, use of, or sales of any and all products that contain my copyrighted Maryland Blue Crab image until a royalty agreement has been negotiated with me.

I can be directly contacted at the phone number and email to negotiate a royalty for any and all past and future use.

John Consoli
Cell: 301-395-0022
[email protected]

Here are Zazzle links to vendors (LindysTees and BootsPlace) that are currently illegally selling products with my copyrighted image printed on them:

https://www.zazzle.com/the_crab_whisperer_blue_crab_t_shirt-235806660090060919

https://www.zazzle.com/bite_me_blue_crab_coffee_mug-168051390047905468

Read full review
View 0 more photos
Hide full review
C
12:35 pm

Zazzle - damaged goods - printed map

I ordered the printed map on 27/11/2017 from the Zazzle website
Order ID
131-92033040-8973573

On your website, it stated that their could be an 18 day delivery window,
However the product was delivered on Friday 22nd December, which is 25 days after the order was placed.
On receiving the package, I noticed that there was visible damage to the exterior of the parcel. (Please see photo attached)
When I opened the box to get the printed map out, I was astonished to see that the picture was considerabley damaged and un-usuable due to the print being so badly packaged and handled.
In the lengthy wait I was panicing that it wouldn't arrive in time for Christmas as the arrival date had passed, I therefore had to spend more money on other presents as I couldn't gaurentee this print would arrive.

As this was a gift I would like my money back as I was too embarrassed to give it to some else.
What was meant to be a lovely gift has unfortunetley been a waste of time and money.
I was devastated to unwrap it and find it damaged after all that time

Kind Regards
Corey Litherland

Read full review
View 0 more photos
Hide full review
C
12:19 pm

Zazzle - I have never been paid for my sales.

I have been with Zazzle for over 3 years. I'm not doing high volume but have had quite a few sales. I have never been paid even though I requested that my account be closed and a check for the balance sent. That started almost a year ago. I have never received even one penny for my work. I have had numerous emails with customer service promising to investigate. The promising one was in October promising me my check in November...it didn't arrive. I contacted them again and they said for sure it would be in December. Still no check. My last response from them stated that they would start an investigation if it hadn't arrived in November. It never happened. This is impossible. All I'm getting is BS.

Read full review
Hide full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Zazzle contacts

Phone numbers

+1 888 892 9953 +1 408 983 2800 More phone numbers

Website

www.zazzle.com
ADVERTISIMENT
ADVERTISIMENT