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Family Dollar
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1.2 2303 Reviews

How responsive is Family Dollar's customer service?

82 Resolved
2211 Unresolved
Very poor 🤒
We don't know much about how Family Dollar handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Family Dollar and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Family Dollar reviews and complaints 2303

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Newest Family Dollar reviews and complaints

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C
3:54 pm EDT
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Family Dollar waiting in line for more than 20 mins and not be told that there changing shifts

Me and my brother were wayting in line for a while, they only had one register open and than out of no were the 2 register was open without being noticed for the ones wayting in line over 15 minutes, I asked the second register which was a Hispanic lady were they open? and a white lady a Co worker yelled at me I'm front of everyone! that they were open and let me tell u that there was a little 9yr old girl behind me that heard it too and so did her family, she yelled at me so loud that everyone heard it and got everyone in a bad mood too, I told her that she didn't have to yell at me and give me attitude that she needed to lower her voice! she said if u don't like how I talk u can leave she said! I was like wow so unprofessional! she needs to get fired bcus she caused a k-os and the family behind me left bcus the way she talked to me so plz fix this problem ASAP! WHAT KIND OF HOSPITALY IS THIS!

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4:19 pm EDT
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Family Dollar customer service (returns)

I Was in the 1001 Pendleton St. store looking for the new tracfone cards I ask the girl behind the counter did she know how the ones work she said no and that she would scan the ones she had behind the counter. she did I got home didn't work. invalid pin it said. went back after checking that pre paid wireless cards were refundable even tho the receipt said no returns.I realized right away this wasn't gonna go good. I got the the blame .it was my fault according to them, that I didn't tell the cashier i have a smartphone! I have used these cards for years and Never had a problem WHY would i think i needed to tell her that? Of course all of it was my fault! I told her the web site said prepaid wireless cards were refundable. she said she didn't care! the receipt says no refunds . I ask her are you saying I'm not gonna get my money back she said that's exactly what I'm saying! I spent $20.00 in this store and NOTHING to show for it! NOTHING!I will never go to this store again of course. Family Dollar might want to tell their girls in there they need some customer service training !I can't believe there was NO accountability on there part! I couldn't get a refund because they say it's my fault and the receipt says no refunds. They kept my money! I left with NOTHING! I want my money back!
Their website says this :
Q: Can I return a prepaid wireless card?
A: Yes, if the minutes have NOT been used on the card you can return the card

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3:43 pm EDT

Family Dollar unprofessional behavior

I purchased a hair care product a few moments ago. The shelf had a sale price under the product. After I checked out, I noticed I was overcharged. I went back in and told the clerk she had overcharged me. She went to find the product and saw that the sale price sticker was clearly there. She ripped the price off and said that someone should have taken that priced off. She proceeded to ask me if I wanted to bring the product back. I didn't want to go through the trouble so I kept it. Most stores will honor the price shown, even if they are at fault. Family Dollar just lost a customer who shops there often. I did tell her this was false advertising! It's not the money but the principle of the matter. For the $2.00 she failed to reimburse me, she's lost hundreds of dollars for her store (#10873) in Nacogdoches, Texas. I shop there often and spend a lot of money there, but won't any more.

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3:20 pm EDT

Family Dollar embarrassment to social media, family friends.

On the date 9/26/17 my girlfriend and I was notified by a tag from a social media major website on notification... To our suprise after a day shopping in the family dollar new to us fresh built. We were on a camera from this store given to a customer. This customer claimed a theft had taken place. This customer evidently thought the. Camera footage would help her put a face on her own ignorance.. And this is what's happened. Now Me my girlfriend checks our groceries out pretty much normal. we exit your store, out in the parking lot was a black back of some sort. I ask my girl to. Go and retrieve it.. That possibly a good deed would make our day.. Thats when we made the wrong choice in life to be a good cetazin. Well she returned it waz a woman's purse. I said come on lets go GPS the addresses name on anything helpful.. We did this and drove of your family dollar lot.. Going to look for this person to make her day.. I know how bad this could be.. Arriving at the address we found on the DL. From inside the lost purse.. I pulled into ger driveway. went and knocked and no answer.. Went to side door knocked. No answer.. At this point I saw a neighbour. Few yards away. I said excuse me. explained it wass found across from a carwash up the rd. Wasnt sure general dollar or dollar or family dollar. because it. Was new to this area. Well the woman says yes thats her purse ill make sure she gets it. I say thank you and my girlfriend and I left doing a good deed expecting. Really nothing just we then only hours later would have the shock of a lifetime literary.. The woman evidently didn't return purse or did and removed items from it. Idk dont care. This waz considered lost found returned. time frames cameras GPS recordings.. everything I have to anisheate a law suite in this matter. What your cameras will show is a woman checking out. Exiting a family dollar. leaving a black purse or bag behind... Then your cameras will show myself minutes later my girl friend exit. If any cams outside idk know. these will show me pointing in buggy direction.. my girlfriend hesitating. and bringing it back. Us leaving to go collect a thank you or atleast make someones day better. I dont get to upset myself.. but on this day what I would see, read, and still on this day few days after be stressed and I have worked loss prevention and in the public eighteen years. Couple arrest in my past. But my girlfriend is just torn up by this. Resentley became un employed and now fills and yes this will hurt her carreer her image. most important the people see this they already judge us and now sentenced us because of a pic taken and released to this womans family member to use it on social media to destroy two people character when this happens what do we do then? We have screen shots. Even messages sent to the persons about removing the from the public.. Knowing this was a lie and I have evidence of this happening in and such manor to be characterized in this way. And will be getting in touch with higher people to address this and file charges towards whomever...

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2:27 pm EDT

Family Dollar the manager giving out private information

The manager Debbie Pruit at the Lakeport Texas store should be fired immediately ! She is running her mouth telling customers about a former employee who was fired and why she was fired . She was instructed by corporate that if she told any of the information on this employee she would be terminated immediately. She tells customers a the private information on this customer and other customers. She uses such profanity it's unreal and the words she uses are the fowelest of all. This is supposed to be a family store. I won't ever shop in the store where she works again. I'm ashamed of family dollar you don't do what you say you will do.

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J
6:36 pm EDT
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Family Dollar a cashier

I was at the family dollar located at 1200 swiss vale avenue Wilkins burg pa store# 11688 I walked in the cashier said I need ur bag I said no one else ask me for my bag cause I am well known in the store I'm there almost every day know almost all the employees and am cool with them I persisted to go about my business my daughter overheard her talking to someone else about me and told me so while I was at checkout I confronted her and asked do u have a problem with me that u feel to talk about me to someone else she got an attitude and told me to confront an adult told me if I keep giving her problems she will give me problems every time I come in the store or ban my she is not the manager so therefore how can u ban me I don't feel appreciated how she talked to me and her attitude

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11:34 am EDT

Family Dollar night manager and cashier at the joelton store

I shop at the joelton location 3 to 4 times a week but for the past 2 days I have been in there the night crew scares me the night mod named melody and the cashier named Linda are both taking something I seen the manager take polls out of her purse and give the cashier some I watch both of them take it they can't function and they seem like they don't know where there at or what they are doing. It scares me I will not be back to that location because I don't want to shop where people are messed up on drugs or pills it's scares me because they don't know there souronding around them I just thought you guys should know because I know the reason I will never shop there again

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M
9:59 am EDT

Family Dollar location

Hi ! Am just complaining because I leave in Christine, Tx 78012, & there's plenty of people in that area, and a lot of traffic that goes by from west to East & South to North, and there is no store close to that location I really wish you would consider buliding one there I love going to the Family Dollar when am in Pleasanton, Tx or Poteet, Tx I bet you make good income there Thank You M.Cruz

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2:14 am EDT
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Family Dollar apparel/merchandise

I usually would never complain because I've worked in customer service. However, the security tags that are attached to the clothes are being put on incorrectly. It should be put through a seam but they are sticking it directly through the clothing. Myself as well as others around our community has told management/employees of the issue. They just say "it's too hard to get the security tags out of its through a seem". Well your losing money because of it. I have found so many clothes we wanted, but I refuse to but holy clothes. We spent $150.00 at a competing store which didn't have as cute of clothing, but no holes after security tags removed. I've worked in retail and it should never ruin the product to put security tags on the merchandise.

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1:59 pm EDT
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Family Dollar employees

Every time I go to this family dollar . 2 of the employees always got an attitude, they do poorly on customer service . Today I asked one of the employee where I can find an object that I was looking for and he said I don’t know, I don’t what your talking about and walked away! . Not only me but many people who go to this family dollar are always complaining about these two employees . One with dreads and the other one is tall a little light brown and really skinny . Their both black man .

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12:52 pm EDT
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Family Dollar service

The staff followed me around the store. I only had a list and shopping cart. I've been going to store 06855 since it opened and the staff has always been nice and respectful. They knew I was a regular. This one staff is always rude and has other staff follow you around the store. I would never jeopardize my job to steal from there or anywhere else. It makes a uncomfortable environment to work.

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10:35 am EDT

Family Dollar manager, working; thursday, sept. 27, 2017 @ 9:45 am

While standing in the check-out line, I told the manager there isa long line of people waiting to be checked out, he replied; "let'm wait". I remined him that people had things to do, he replied; "tell'm go do it" I ask him why he couldn't open a register, his reply; "I'm not a cashier"". A lot of name-calling took place. He finnaly opened a register and told me he wouldn't be checking me out. True to his word when I was next in line, the manager left the register.
Is this Family Dollar's definition of a store manager?

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Update by Donald Smith
Sep 27, 2017 10:38 am EDT

It would surprise me if Family Dollar would so much as see the complaint.

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12:35 am EDT

Family Dollar being banned for coming in to the store with someone who stole something that could have already been the their purse

At approximately 9:00 this evening myself my daughter and a friend entered Family Dollar on 8th street and avenue C Yuma Az. I purchased my items and proceeded to the checkout .Now heres where things got sketchy as we proceeded to the door my friend walked out first and and I followed then the door beeped.The
clerk asked us to walk back in to check the my friends bag. I checked it first and didn't see anything abnormal I assumed that we're already in the bag. I showed the clerk a bottle of perfume that I thought was the cause of the door beeping.The second clerk ask to check the bag so we let him and he pulled out eyelashes and a second perfume.Then he told us that we were banned from all Family Dollars the and calmly said that's fine and proceeded out the door. While we we're walking my friend told me she had purchased the items that they removed earlier from another store. But she couldn't find her receipt. Now she is without her items and highly upset . Something has to be done ASAP. Thank You, Mrs Samantha Lewis Davis.

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4:18 pm EDT
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Family Dollar uncalled for behavior from a manager

Family Dollar #10211 in Magna UT
I was in there today and was treated pretty horrible by the store manager Cathy right in front of my young son. She screamed at me because I caught her in a lie about the policy on using my food card. I used to work for this company and just left a few months ago and she tried telling me the policy changed a year ago when I told her that was a lie I just left the company and to please call and find out the real policy she started screaming at me to get out of the store and to never come back ( that's putting it nicely) in front of my son. If I ever acted like she did I would have been fired THIS IS SO UNCALLED FOR and unfortunately the company will never do anything about it because they really don't care about their customers. They should realize without customers how they going to make money we are the ones who pay their paychecks! I will never shop at family dollar again

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1:25 pm EDT

Family Dollar unprofessional management behavior

I work at store # 6430 and called in sick for the first time since hired a month and half ago. I was always early to work and stayed longer if needed, worked extra shifts and had a positive attitude and personality at work. The day I called in sick, my acting manager, Brandy Wainscott, posted on social media sites quoting me and criticizing me how and for calling in. Making it and me a joke in the small town I live in. Not VERY mature nor managerial in my book ! Something should be done about her!

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6:16 pm EDT
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Family Dollar managers complaint

I worked at the Family Dollar Store #8754. I arrived at 4:30p today and walked out at around 5:00 pm. Lila the Store Mgr., stated to me that Kevin the District MGR., said that we would have to leave the scanners on the holder when scanning products for the customers, because it looks as if we are stealing and giving the products away to the customers for free. Lila said Kevin said we have a lot of voids. If I accidentally scan a product twice we remove the duplicate product as a void. But no stealing is involved. I can only void the last item scanned which is the duplicate item that was already scanned. Lila even gave me a dramatization of voiding the item and handing the item to the person she was ringing up which inturn that's why we have to keep the scanners on the holders. Lila even stated that she checked the cameras to make sure we were not stealing and she saw that we were not stealing it was a legitimate void and plus it's only the last item scanned, which Is a duplicate that I CAN only void. They were both insinuating wrong motives on me and that's unacceptable. Lila stated Kevin said when I asked her point blank is he saying we're stealing and Lila said YES! I'm offended and insulted that the District MGR., and the Store MGR., would accuse us of stealing. He's only referring to (us) the only 2 Black American women that are the only cashiers majority of them he time that are stealing. Our customers are 95% Hispanic and the rest are immigrants. So in other words I don't know them at all to help them steal from this company.

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2:50 pm EDT

Family Dollar about a employee stereotyping and or profiling

I shop at store #01451 regularly, today at approximately 13:20 hours I entered the store after getting off the bus I proceeded too the food area and attempted too shop when I notice your employee come from behind the counter and demanded that I take my back pack off my back and leave it at the register I complied when I was ready too check out I ask her why she had me take my back pack off my back too shop she refused too answer I then explained too her I always shop at this store and have never been ask too leave my back pack and she made me feel very uncomfortable she said she's sorry I feel like that then I ask her why are there other people in here with backpacks and large purses she still refused too answer she had no name tag on Your store is in a prodomatley Hispanic area and I am a 60 year old afrikan American it was quite clear what just happened I was totally embarrassed and is thinking about not patronizing your stores I shop Walmart also and never been approached like this ever

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10:17 am EDT
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Family Dollar unethical behavior from store manager at #8866

New store manager refused to put me (current part-time employee) on the schedule based on his personal feelings towards me. He also intentionally informed me to be at work at 4 p.m. although the schedule made from the previous store manager clearly stated I should be there at 2 p.m. He has not given me any explanation as to why, although I've asked him. I've also tried to contact the new District Manager as well, but have yet to receive any sort of response from her. I have phone records, text messages, as well as a voice recording between myself and the new store manager Eric discussing the scheduling issue. The only way to resolve this issue is to have the new manager demoted from store manager or transferred back to the district he originally came from, because I now feel like I am being harassed and discriminated against due to my temporary availability because I am a full time student. I will also be filing a complaint with the EEOC.

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3:26 pm EDT

Family Dollar employee

I went into a local store and my son was asked to leave and accused of stealing. When I heard the employee yelling at my son I replied he doesn't fully understand what you are saying to him because he has serious mental health issues so explain to me what's going on. She then told me I can leave to with my crazy son. To make the long story short, a few days later I go back to pick up a few things as I have in the past and was asked to leave on the intercom at the store. Now not only have she disrespected my child but now she embarrassed me. So I will be contacting a lawyer about this matter. I was humiliated and something needs to be done about it.

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2:23 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Dollar employee

To Whom It May Concern,

This is to address an incident that occurred on 9/23/17 at 1:41 p.m. at the Family Dollar Store at 3710 Nostrand Avenue in Brooklyn, NY.
While shopping with my six year old daughter, my hands had begun to get full as I was holding more items than I anticipated getting. I took a mop-size bucket and put my items inside to carry them and proceeded to the checkout. Upon greeting the cashier, Stephanie, I informed her politely that I will not be needing the bucket and that I just used it to carry the items. Her initial response was very rude and she yelled well that's what we have baskets for. I said I know but I was in the back of the store and things were falling out of my hands so it was easier for me to just use the bucket. She screamed at me, "Well now someone here has to put it back." Because my daughter was with me, I remained calm and said" it's not a large store, it's about twenty steps to put it back". She continued to berate me in front of the line of people and my daughter and I did not say anything further as she continued on and on yelling things as she rung up each item. A nasty employee is one thing, but this is where I am letting you know what was said next was beyond disturbing.
Unfortunately, I must point out that the cashier is African-American and I myself am White. As she continued her tirade, she screamed out, looking to those on line behind me (2 people who were also African -American), "They've been treating us like slaves for years so why should this be any different". At this point my mouth dropped open to the floor and my response was " I can not believe you actually just said that. I would like to speak to the manager".
The employee, Stephanie responded that she is right behind me.
As I turned, I saw a woman/manager (Cristin Rivera) sitting at the photo desk about 15 feet away. She had witnessed the whole event and at NO point did the manager step in. At NO point did she get up from the desk. She allowed this to go on and allowed me to be verbally berated in front of my 6 year old...and all of this was simply over the fact that I carried my items up in a bucket at she would have to put it back. I paid for my items and walked over to the manager at this point. I asked her how she could sit there and allow that to go one. There was no response from her. I then said, I find it extremely upsetting that you could overhear an employee making blatant racial remarks and she is able to keep her job. The only thing she said to me was "I didn't hear any racial remarks". I repeated what was said by Stephanie and she the manager said NOTHING! At this point, I walked out of the store with a sobbing 6 year old.
Now, the fact that I was spoken to rudely is one thing. However, I am absolutely horrified to have racial comments included in her dialogue, especially in front of my child! My child, by the way, had many questions regarding that in the car on the way home!
Upon reaching home and speaking to my husband, we are deciding on what our next steps will be regarding this incident. Obviously, informing you was the first step of recourse.
I anticipate a response from someone in your office very soon. I can be reached at [protected] or emailed at [protected]@aol.com.
Thank You,
Dana Ferro-Karnbach

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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