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Family Dollar Customer Service Phone, Email, Contacts

Family Dollar
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1.2 11 Reviews 2293 Complaints
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Family Dollar complaints 2293

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A
11:04 am EDT

Family Dollar manager attitude

I've been in family dollar many times. Most of the employees are working extremely hard, but the manager is on the phone with her boyfriend/family member, or friend constantly. If I try to ask her a question, she will slightly move her phone and give me a backhanded answer and walk off. The other day I was in there and she was talking about how she couldn't stand one of her employees and she was trying to make it miserable there so they would quit and she could get their hours. Today while I was in there I overheard her tell another customer that she didn't have to work because she had the employee working at the counter to do it all for her. Something needs to be done about her. I've seen many people start working there and quit after only a short amount of time and they all say it's because of her. I'm also sure that she is doing pills while at work. People need jobs and she is making it difficult on everyone there and receiving all the benefits. I would like to see her be reprimanded or at least evaluated without warning. She is a terrible boss. Many customers agree with me.

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C
10:46 am EDT

Family Dollar halloween discounts

Went to buy my grandsons friends hair color and face paints, sign says 25% off costumes, decor and accessories. Grabbed all the items that I need it got to the register the young lady charged all my items. The 25% didnt come off so she called the supervisor by the name of jovanna, she told me that the items were not a part of the cell that the face paint was but the Halloween hair color is not an accessory and it was a non seasonal item I work in retail and knew that she was wrong in front of customers continue to be disrespectful and would not give her name so the lady at the register wrote her name and corporate number down for me. Please correct me if im wrong...

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S
6:58 am EDT

Family Dollar employee issue think a store manager

I was very disrespected in your store .your manager (i think he was wants to have his way that is not not store not store scans a coupon as you scan the item I have been this store several other times and have never had the problem that I had normally they scan everything i put my number in for the smart coupons then i give them my paper coupons not with this guy he wants to scan a item scan the coupon you have a deal spend $15 get $5 off you can't get the deal with the coupons being scanned with and the reason he says he does it like this is he don't feel like having to go back and check items if the coupons doesn't scan them he says I don't have to take your coupons theses coupons are not printed from online they where from the Sunday paper i have been couponing for over 5 years never have had been so disappointed disrespected I felt because I was couponing I was to be treated a certain way i know there is couponers that are out to do the wrong things i teach a class on how to coupon I had someone with me that I was teaching in the aisle with mine and her cart he walked by said something to her about having two carts because of this situation she don't even want to coupon no more i shop in many stores dollar general shoprite Wal-Mart etc never been treated like this i would like the DM of store number# 10813 to contact cause this was unacceptable thank you

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4:13 pm EDT
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Family Dollar customer service complaint

I went into one of your stores in utica, ny 13502 it is located on genesee st in south utica every time i shop there the line is rediculous only one register open 2 shut down i procided to ask the manager which walked by the long line 3 times i asked him if he could please open another register he walked right up to me and said "if u r gonna start trouble u can leave my store" now remind u i only asked if he could open up another line cause there had to be at least 15 people waiting .I then said, "whoa" all i asked u was to open a line, then i said well u are walking around doing nothing, "the women behind me said, to the manager you are rude all we want is to get checked out as he procided towards the register he was complaining that he had things to do but from the looks of it he was doing nothing, i then put my stuff down asked his name which he tried to hide the tag, his name is joshua, and i told him that that type of behavior towards paying customers is unacceptable and he should be re evaluated. For that job! I work in retail the customer is everything they are what keep the buisness going we take trainings on customer service i will never shop there again and i will tell every friend and every family member about my experience at family dollar! Not only is the long the manager rude i also waited 30 min on the phone to talk to a person about this encounter i whould appreciate a response thank you

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12:02 am EDT
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Family Dollar employee / manager on duty

I went to my local store that I have been in at least once a week for a few years now. Today [protected] at about 9:10 am I pulled up and noticed a woman standing outside the door smoking a cigarette and talking on her cell phone talking about something that had happened to another worker, at first I didn't think much of it until later after I went in the store. There was no workers at all inside the store she was the lady outside the door smoking, while I looked around shopping she came in and got on the computer that was there for people to fill out job applications, while she was on the computer her cell phone rang and she got on the phone again talking about her job and what she had to do, another customer and man went up to the register to check out, she came and checked him out but while doing so she continued to talk on her phone, telling that this other worker was banned from any and all Family Dollar Stores, and that she could not even go into one of the stores to shop, and how lucky she was that they didn't do anything worse, while the man got checked out, I got in line behind him, and another lady customer them came and got in line behind me... while I was listening to her I thought "She needed to get off her phone and do her job and stop talking about the other worker and what happened in front of the customers that way." As the man walked out and worker started to ring up my item and take my money she get off her phone and then tells me and the lady behind me how it was another Family Dollar Store Manager and they really had the gossip going on and that the Manager from the other store just had to find out what happened... she should not have been on the phone in the first place and talking about that in front of customers, and she definitely should not have told the customers about what was going on... I have never see or heard such ever in that store before.

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8:35 am EDT

Family Dollar district manager marcus bush

I worked for family last year in montgomery al store 4280. I started april of 2016 during that time we where getting ready to transition into a new store. I worked open and close doing 50+ plus ours every week. We open our new store i was always on time never late always worked my shifted as directed. Around august i began to get sick and very weak not knowing i was pregnant lets not forget all the over time i put in an work i did for the company. So i worked through all my health problems because i new the company and store needed me. So i became 7 months pregnant my doctor found a fibroid tumor on my uterus. I was told by OBGYN that if i didnt stop working immediately i was at risk of dying or loosing my child. So i gave a notice that in a week or to i have stop working. My store manger Ms. Dillard was ok with it. So i left the district manager marcus bush tried to terminate me as if i did 3 no call no show. Thats was a lie so it didn't go through. After i had my baby in February i reapplied for my job never eould respond. So i want until july of 2017 and applied again i was offered a job took a drug and background test past. So my new DM called to verify my previous DM he didnt recommend me now at this store they didn't even tell me why i couldnt start but im eligible for rehire. Now granted i quit a job to come back to family dollar and i got denied by DM. So i said hey let me try to relocate with the company so i applied in columbus GA offered the job background and stuff done. Next thing i know is i get a call saying your previous DM marcus bush dont recommend you. Im very upset because i have been very good to this company. So my next step is a lawyer i hate to take these actions but whats going on is discrimination.

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10:27 pm EDT

Family Dollar I am complaining about the manager.

I was a employee at Family Dollar in Collins Ms. The manager Felecia Floyd took me off the schedule without any warning. And when i confronted her she got very disrespectful its not the first time shes had a dispute with an employee she has a terrible attitude and shes unfit to be a manager needs to be replaced. Customers where always coming to me about her attitude. Shes bad for business.

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11:47 am EDT
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Family Dollar broken basket rack

I walked into store # 05812 on 10/2/2017 at 11:15 am the basket rack to enter to the register on of the metal pieces was sticking out and caught my dress stretching my waist and tearing a hole through my dress and scratched me. I told the family dollar employee at the register and she just looked at me like “what am I supposed to do” . I am very irritated by here nonchalant attitude. I need someone to contact me regarding this horrible experience

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C
12:45 am EDT

Family Dollar payment not received

I bought some items Saturday evening 9/30/2017. I paid for them with my debit card and I asked for $10.00 cash back. My card was charged an extra dollar. The clerk said that the transaction didn’t go through, and to insert my card again into the chip reader. The transaction went through this time, and the clerk gave me my $10.00. I looked at the receipt and it looked as if I was charged twice, for the $10.00 cash back. I checked my bank account the next morning and it was just as I suspected.

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J
3:58 pm EDT

Family Dollar store managers attitude

I can in to purchase some items and only had 50 dollar bills the store manager asked very rudely if I had anything smaller itold her no and she was rude about taking my money and counting out the money and acting very rude grabbing the receipt and handing me my change there was no signs up saying no big bills or anything so I think she needs an attitude adjustment

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3:54 pm EDT
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Family Dollar waiting in line for more than 20 mins and not be told that there changing shifts

Me and my brother were wayting in line for a while, they only had one register open and than out of no were the 2 register was open without being noticed for the ones wayting in line over 15 minutes, I asked the second register which was a Hispanic lady were they open? and a white lady a Co worker yelled at me I'm front of everyone! that they were open and let me tell u that there was a little 9yr old girl behind me that heard it too and so did her family, she yelled at me so loud that everyone heard it and got everyone in a bad mood too, I told her that she didn't have to yell at me and give me attitude that she needed to lower her voice! she said if u don't like how I talk u can leave she said! I was like wow so unprofessional! she needs to get fired bcus she caused a k-os and the family behind me left bcus the way she talked to me so plz fix this problem ASAP! WHAT KIND OF HOSPITALY IS THIS!

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4:19 pm EDT
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Family Dollar customer service (returns)

I Was in the 1001 Pendleton St. store looking for the new tracfone cards I ask the girl behind the counter did she know how the ones work she said no and that she would scan the ones she had behind the counter. she did I got home didn't work. invalid pin it said. went back after checking that pre paid wireless cards were refundable even tho the receipt said no returns.I realized right away this wasn't gonna go good. I got the the blame .it was my fault according to them, that I didn't tell the cashier i have a smartphone! I have used these cards for years and Never had a problem WHY would i think i needed to tell her that? Of course all of it was my fault! I told her the web site said prepaid wireless cards were refundable. she said she didn't care! the receipt says no refunds . I ask her are you saying I'm not gonna get my money back she said that's exactly what I'm saying! I spent $20.00 in this store and NOTHING to show for it! NOTHING!I will never go to this store again of course. Family Dollar might want to tell their girls in there they need some customer service training !I can't believe there was NO accountability on there part! I couldn't get a refund because they say it's my fault and the receipt says no refunds. They kept my money! I left with NOTHING! I want my money back!
Their website says this :
Q: Can I return a prepaid wireless card?
A: Yes, if the minutes have NOT been used on the card you can return the card

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3:43 pm EDT

Family Dollar unprofessional behavior

I purchased a hair care product a few moments ago. The shelf had a sale price under the product. After I checked out, I noticed I was overcharged. I went back in and told the clerk she had overcharged me. She went to find the product and saw that the sale price sticker was clearly there. She ripped the price off and said that someone should have taken that priced off. She proceeded to ask me if I wanted to bring the product back. I didn't want to go through the trouble so I kept it. Most stores will honor the price shown, even if they are at fault. Family Dollar just lost a customer who shops there often. I did tell her this was false advertising! It's not the money but the principle of the matter. For the $2.00 she failed to reimburse me, she's lost hundreds of dollars for her store (#10873) in Nacogdoches, Texas. I shop there often and spend a lot of money there, but won't any more.

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3:20 pm EDT

Family Dollar embarrassment to social media, family friends.

On the date 9/26/17 my girlfriend and I was notified by a tag from a social media major website on notification... To our suprise after a day shopping in the family dollar new to us fresh built. We were on a camera from this store given to a customer. This customer claimed a theft had taken place. This customer evidently thought the. Camera footage would help her put a face on her own ignorance.. And this is what's happened. Now Me my girlfriend checks our groceries out pretty much normal. we exit your store, out in the parking lot was a black back of some sort. I ask my girl to. Go and retrieve it.. That possibly a good deed would make our day.. Thats when we made the wrong choice in life to be a good cetazin. Well she returned it waz a woman's purse. I said come on lets go GPS the addresses name on anything helpful.. We did this and drove of your family dollar lot.. Going to look for this person to make her day.. I know how bad this could be.. Arriving at the address we found on the DL. From inside the lost purse.. I pulled into ger driveway. went and knocked and no answer.. Went to side door knocked. No answer.. At this point I saw a neighbour. Few yards away. I said excuse me. explained it wass found across from a carwash up the rd. Wasnt sure general dollar or dollar or family dollar. because it. Was new to this area. Well the woman says yes thats her purse ill make sure she gets it. I say thank you and my girlfriend and I left doing a good deed expecting. Really nothing just we then only hours later would have the shock of a lifetime literary.. The woman evidently didn't return purse or did and removed items from it. Idk dont care. This waz considered lost found returned. time frames cameras GPS recordings.. everything I have to anisheate a law suite in this matter. What your cameras will show is a woman checking out. Exiting a family dollar. leaving a black purse or bag behind... Then your cameras will show myself minutes later my girl friend exit. If any cams outside idk know. these will show me pointing in buggy direction.. my girlfriend hesitating. and bringing it back. Us leaving to go collect a thank you or atleast make someones day better. I dont get to upset myself.. but on this day what I would see, read, and still on this day few days after be stressed and I have worked loss prevention and in the public eighteen years. Couple arrest in my past. But my girlfriend is just torn up by this. Resentley became un employed and now fills and yes this will hurt her carreer her image. most important the people see this they already judge us and now sentenced us because of a pic taken and released to this womans family member to use it on social media to destroy two people character when this happens what do we do then? We have screen shots. Even messages sent to the persons about removing the from the public.. Knowing this was a lie and I have evidence of this happening in and such manor to be characterized in this way. And will be getting in touch with higher people to address this and file charges towards whomever...

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2:27 pm EDT

Family Dollar the manager giving out private information

The manager Debbie Pruit at the Lakeport Texas store should be fired immediately ! She is running her mouth telling customers about a former employee who was fired and why she was fired . She was instructed by corporate that if she told any of the information on this employee she would be terminated immediately. She tells customers a the private information on this customer and other customers. She uses such profanity it's unreal and the words she uses are the fowelest of all. This is supposed to be a family store. I won't ever shop in the store where she works again. I'm ashamed of family dollar you don't do what you say you will do.

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6:36 pm EDT
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Family Dollar a cashier

I was at the family dollar located at 1200 swiss vale avenue Wilkins burg pa store# 11688 I walked in the cashier said I need ur bag I said no one else ask me for my bag cause I am well known in the store I'm there almost every day know almost all the employees and am cool with them I persisted to go about my business my daughter overheard her talking to someone else about me and told me so while I was at checkout I confronted her and asked do u have a problem with me that u feel to talk about me to someone else she got an attitude and told me to confront an adult told me if I keep giving her problems she will give me problems every time I come in the store or ban my she is not the manager so therefore how can u ban me I don't feel appreciated how she talked to me and her attitude

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11:34 am EDT

Family Dollar night manager and cashier at the joelton store

I shop at the joelton location 3 to 4 times a week but for the past 2 days I have been in there the night crew scares me the night mod named melody and the cashier named Linda are both taking something I seen the manager take polls out of her purse and give the cashier some I watch both of them take it they can't function and they seem like they don't know where there at or what they are doing. It scares me I will not be back to that location because I don't want to shop where people are messed up on drugs or pills it's scares me because they don't know there souronding around them I just thought you guys should know because I know the reason I will never shop there again

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9:59 am EDT

Family Dollar location

Hi ! Am just complaining because I leave in Christine, Tx 78012, & there's plenty of people in that area, and a lot of traffic that goes by from west to East & South to North, and there is no store close to that location I really wish you would consider buliding one there I love going to the Family Dollar when am in Pleasanton, Tx or Poteet, Tx I bet you make good income there Thank You M.Cruz

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2:14 am EDT
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Family Dollar apparel/merchandise

I usually would never complain because I've worked in customer service. However, the security tags that are attached to the clothes are being put on incorrectly. It should be put through a seam but they are sticking it directly through the clothing. Myself as well as others around our community has told management/employees of the issue. They just say "it's too hard to get the security tags out of its through a seem". Well your losing money because of it. I have found so many clothes we wanted, but I refuse to but holy clothes. We spent $150.00 at a competing store which didn't have as cute of clothing, but no holes after security tags removed. I've worked in retail and it should never ruin the product to put security tags on the merchandise.

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1:59 pm EDT
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Family Dollar employees

Every time I go to this family dollar . 2 of the employees always got an attitude, they do poorly on customer service . Today I asked one of the employee where I can find an object that I was looking for and he said I don’t know, I don’t what your talking about and walked away! . Not only me but many people who go to this family dollar are always complaining about these two employees . One with dreads and the other one is tall a little light brown and really skinny . Their both black man .

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
How to file a complaint about Family Dollar?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Worthless employees was posted on Apr 23, 2024. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2304 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
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  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
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Family Dollar is ranked 23 among 119 companies in the Retail Stores category

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