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Fairfield Inn and Suites Customer Service

75 Reviews

Marriott International, Inc.

10400 Ferwood Road
United States - 20817

Customer Support Phone Numbers


Fairfield Inn and Suites Complaints & Reviews

Fairfield Inn and Suites / billing

Kat Brennan on Oct 29, 2018

I charged paid for my room a month before we left. They never changed the card I booked it with. So I had to pay cash and use another card "just to hold". I was promised the card would not be charged. Paid cash when we checked out. Two days later they charge my card! So now I have paid...

Fairfield Inn and Suites / dirty bed sheets and horrible customer service

Joann Hampton on Oct 28, 2018

My staff was absolutely horrible! I made a complaint before I even checked out. And the guy didn't even address any issues. Pretty much dismissed me. So when I called in to make another complaint, they said the hotel will get back to me via email. And I haven't heard a thing. The fact that...

Fairfield Inn and Suites, Ontario, California / poor room(s) condition, lack of housekeeping & manager dismissed issues

MLM1977 on Oct 27, 2018

I reserved a king room for October 19th thru 22nd at the Fairfield Inn, Ontario at 3201 East Centrelake Drive. We arrived about 10pm, checked in and received our room key, when we walked in the door of the room and immediately noticed a "squeal" coming from the AC unit (which was already...

Fairfield Inn and Suites / service

Nancy C. Stewart on Oct 20, 2018

Last week I submitted a formal complaint regarding the air conditioning being broken in our room at the Fairfield Inn, 475 E. Margaret Dr., Terre Haute, IN 47802. At this time I wish to say that the manager and assist manager are working to resolve this issue in a positive way. If we should...

Fairfield Inn and Suites Acworth GA / service

Kookie Rollins on Oct 15, 2018

I had resverstion for October 6th though October 8th.for my grandson wedding Sunday. Saturday night was awful. We couldn't get any rest people running up and down the hall making all kind of noise. I call the front desk and the clerk that I had a complaint about what was happening. He...

Fairfield Inn and Suites / the room

Nancy C. Stewart on Oct 12, 2018

Below is the information about our stay at the Fairfield Inn, 475 E. Margaret Dr., Terre Haute, IN 47802 for one night October 5, 2018. The room rate was ridiculous to say the least, but we elected to stay there anyway because it was late, we were tired and we are senior citizens and cannot...

Fairfield Inn And Suites By Marriott Kenneth Sq., Pennsylvania / did not provide room as specified

Bruce Cloud on Oct 4, 2018

I submitted this complaint September 24 (with Fairfield Inn's)and have not received a response ! I made my original reservations for a handicap room at Fairfield Inn Kenneth Sq., Pennsylvania for two night's back during the day of July 17, 2018 . At check- in Sept 21 they said they were...

Fairfield Inn and Suites / customer service

blahblah292 on Oct 2, 2018

My wife and I stayed at Fairfield Inn and Suites, 261 Essa Road, Barrie, Ontario, Canada for the night of September 22, 2018. We checked out the following morning. In the evening of September 23rd, we realized that we had left a garment in the room - a ladies nighty. The next morning...

Fairfield Inn and Suites / room rate

Rkwiek on Sep 27, 2018

I submitted my friends and family discount form upon check in. My receipt shows no discount adjustment as I was paying $161 a night. The front counter person informed me that today, others are paying $131 a night without discount. how am I paying $30 more a night on top of supposedly...

Fairfield Inn and Suites / reservations

Bruce M Cloud on Sep 26, 2018

I submitted this complaint September 24 and have not received a response ! I made my original reservations for a handicap room at Fairfield Inn Kenneth Sq., Pennsylvania for two night's back doing July 17, 2018 . At check in they said they were unable to give us a handicap room a...

Fairfield Inn and Suites / housekeeping

Luvedbyall3 on Sep 26, 2018

There are a lot of things that go on at Fairfield that needs to be addressed.The housekeepers are not being respected The rooms are nasty the head of housekeeping is never there. When she is there she leaves for hours at a time and still be on the clock. Housekeepers are clocking each...

Fairfield Inn and Suites / management

Eli Haddock on Sep 24, 2018

Indoor pool was nice; the hot tub/spa style next to it wasn't working, so it was a cold spa instead. I stayed in a Suite very nice spacious because I have 4 kids, 2 eight year old twins, a two year old and a one year old. For some odd reason, someone started complaining about noise...

Fairfield Inn and Suites (Emporia) / customer service

chndlr5 on Sep 24, 2018

Staying at this hotel was the worst hotel experience that I've had in 30 years. My siblings and I were in town for my brother's funeral, and our stay in this hotel added discomfort and inconvenience to our grief. We were in three separate rooms in one weekend. We each had separate, yet...

Fairfield Inn and Suites / my reservation

Dell Martin on Sep 11, 2018

I booked a hotel room at Fairfield Inn and Suites in Loveland on May 23rd for the night of September 7th. On the afternoon of September 6th, I received a message from Priceline that my reservation was cancelled by Fairfield Inn. Priceline contacted them for me and was told that my room wa...

Fairfield Inn and Suites / front desk supervisor, nasrin ayesha

Frankpro on Sep 8, 2018

I was very disappointed with how the supervisor handled my request to check out a day early and cancel a room charge around 6pm. I know hotel policy and I have no right to demand this but I made the request as a Marriott Rewards member and frequent business traveller. The only concession the...

Fairfield Inn and Suites / call in reservation

Knw88 on Sep 6, 2018

I book the Fairfield in Monaca, PA regularly for traveling employees. Today, I called 8 times. Of those 8 times, I spoke with someone twice. I was put through to "reservations" where I sat on hold for a combined time of one hour and 23 minutes. The two times I managed to speak with...

Fairfield Inn and Suites / orangeburg south carolina

Shantal R. on Sep 1, 2018

Absolutely awful experience. Booked this hotel for the pool and could not use it because a large party came in and took it over with loud use of profanity and climbing and jumping on the equipment that is supposed to aid the disabled into the pool. I was disabled, fully paralyzed in fact...

Fairfield Inn and Suites / front desk management and housekeeping

Steven Bulsa on Aug 28, 2018

Good afternoon, I am a rewards member and will always stay at a Marriott property when ever I can. I have stayed at a Fairfield in recently that I often have stayed at for many years. Fairfield Inn, 10231 North Kings Highway, Myrtle Beach SC. For many years the staff has been very friendly and...

Fairfield Inn and Suites Naperville Illinois / customer service and room amenities

Momma546 on Aug 27, 2018

I called to reserve a room at this hotel with my daughter's volleyball team (they had 6 rooms and then parents all booked) I called about the rate the guy said 79.00 is volleyball team rate I said ok I will take it 2 nights. Them he said no 139.00 a night. o said nevermind. The next day I...

Fairfield Inn and Suites / fairfield inn by marriott, parmer location, austin texas

Tina Mora Valadez on Aug 26, 2018

I am hoping that you can help me regarding a mix up that occurred this past week on Tuesday, Aug. 21. I had a family medical emergency that required me to travel to Austin, Texas. I logged on to Expedia and searched for a hotel that would be near St. Davids North Hospital on Burnet Rd...