The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Fairfield Inn and Suites Complaints & Reviews

Fairfield Inn and Suites / room charge

An
Angela Reade on Dec 26, 2018

I booked my hotel on 11/27 I noticed that my confirmation said 11/27 staying I called and changed it to 12/1 which is when I stayed they charged me for both nights. In addition I am a Marriott member did not get my points. From what I have read on your website you do not address customer...

Fairfield Inn and Suites / dirty bed

Th
Thomas Bragg on Dec 18, 2018

We checked into our room. My Wife turned the covers down and said I don't think this bed is clean. There were long hairs, short hairs and curly hairs all over the bottom sheet. My Wife wanted to leave, I went to front desk and was moved to another room.The next morning after We left I...

Fairfield Inn and Suites / customer service

Ke
Kenneth T. Roffe on Dec 10, 2018

My wife and I were to attend a family wedding in Melbourne FL on 12/8/2018 and we were instructed to contact Jennifer at the Fairfield Inn at 2400 Town Center Ave Melbourne FL. Being that we are from Bradenton FL (West Coast) we wanted to stay two nights, 12/7/2018 & 12/8/2018. We arrived...

Fairfield Inn and Suites / hot tub/cockroach in bathroom

Ma
Marypaul on Dec 3, 2018

I stayed at the Fairfield Inn and Suites this past Saturday December 1, in Lafayette, In I was in town visiting my one sister at fransican hospital and had just spent 3 days sleeping in a chair because my sister was in critical unstable condition, we decided to get a room and try and rest...

Fairfield Inn and Suites / fairfield inn &, suites, enterprise al - general manager

Co
Courtney Loose on Nov 27, 2018

Good morning, I was out in contact with Ardebra Terrell (general manager) of the Enterprise location after an error was made on the booking.com app. I was trying to book for a wedding in Nov, but something went wrong and booked me for that day 10/7, I then cancelled not thinking I would be...

Fairfield Inn and Suites / fairfield inn lubbock, tx, 4007 south loop 289

Je

November 23, 2018 (FRIDAY) We returned to the hotel after visiting son and family around 9:00 p.m. There was only one man in the (dining) area in the lobby. We went to bed and around 10:00 p.m. we were awakened by screaming and banging. I called the front desk and the woman who answered...

Fairfield Inn and Suites / charges on card

Be
Bend93 on Nov 18, 2018

We stayed at the Fairfield on blarney rd in Columbia SC. We all know we use a card for incedentals which we gave them. The room was paid for with points and they charged my card like I didn't pay for the room. They said it would be resolved by 10 am and it wasn't. The gentleman at the desk...

Fairfield Inn and Suites / bed bug bites

Wi
William Matta on Nov 16, 2018

On 11/10/18 my wife, daughter and I checked into the Fairfield Suites in Hookset, NH. The clerk on duty was very nice, Joey, and upgraded us. On Sunday morning, I noticed some itchy spots on my arms. and legs, but didn't really seem too concerned. When we left on Monday, I was noticeably...

Fairfield Inn and Suites / billing

Ka
Kat Brennan on Oct 29, 2018

I charged paid for my room a month before we left. They never changed the card I booked it with. So I had to pay cash and use another card "just to hold". I was promised the card would not be charged. Paid cash when we checked out. Two days later they charge my card! So now I have paid...

Fairfield Inn and Suites / dirty bed sheets and horrible customer service

Jo
Joann Hampton on Oct 28, 2018

My staff was absolutely horrible! I made a complaint before I even checked out. And the guy didn't even address any issues. Pretty much dismissed me. So when I called in to make another complaint, they said the hotel will get back to me via email. And I haven't heard a thing. The fact that...

Fairfield Inn and Suites, Ontario, California / poor room(s) condition, lack of housekeeping & manager dismissed issues

Ml
MLM1977 on Oct 27, 2018

I reserved a king room for October 19th thru 22nd at the Fairfield Inn, Ontario at 3201 East Centrelake Drive. We arrived about 10pm, checked in and received our room key, when we walked in the door of the room and immediately noticed a "squeal" coming from the AC unit (which was already...

Fairfield Inn and Suites / service

Na
Nancy C. Stewart on Oct 20, 2018

Last week I submitted a formal complaint regarding the air conditioning being broken in our room at the Fairfield Inn, 475 E. Margaret Dr., Terre Haute, IN 47802. At this time I wish to say that the manager and assist manager are working to resolve this issue in a positive way. If we should...

Fairfield Inn and Suites Acworth GA / service

Ko
Kookie Rollins on Oct 15, 2018

I had resverstion for October 6th though October 8th.for my grandson wedding Sunday. Saturday night was awful. We couldn't get any rest people running up and down the hall making all kind of noise. I call the front desk and the clerk that I had a complaint about what was happening. He...

Fairfield Inn and Suites / the room

Na
Nancy C. Stewart on Oct 12, 2018

Below is the information about our stay at the Fairfield Inn, 475 E. Margaret Dr., Terre Haute, IN 47802 for one night October 5, 2018. The room rate was ridiculous to say the least, but we elected to stay there anyway because it was late, we were tired and we are senior citizens and cannot...

Fairfield Inn And Suites By Marriott Kenneth Sq., Pennsylvania / did not provide room as specified

Br
Bruce Cloud on Oct 4, 2018

I submitted this complaint September 24 (with Fairfield Inn's)and have not received a response ! I made my original reservations for a handicap room at Fairfield Inn Kenneth Sq., Pennsylvania for two night's back during the day of July 17, 2018 . At check- in Sept 21 they said they were...

Fairfield Inn and Suites / customer service

Bl
blahblah292 on Oct 2, 2018

My wife and I stayed at Fairfield Inn and Suites, 261 Essa Road, Barrie, Ontario, Canada for the night of September 22, 2018. We checked out the following morning. In the evening of September 23rd, we realized that we had left a garment in the room - a ladies nighty. The next morning...

Fairfield Inn and Suites / room rate

Rk
Rkwiek on Sep 27, 2018

I submitted my friends and family discount form upon check in. My receipt shows no discount adjustment as I was paying $161 a night. The front counter person informed me that today, others are paying $131 a night without discount. how am I paying $30 more a night on top of supposedly...

Fairfield Inn and Suites / reservations

Br
Bruce M Cloud on Sep 26, 2018

I submitted this complaint September 24 and have not received a response ! I made my original reservations for a handicap room at Fairfield Inn Kenneth Sq., Pennsylvania for two night's back doing July 17, 2018 . At check in they said they were unable to give us a handicap room a...

Fairfield Inn and Suites / housekeeping

Lu
Luvedbyall3 on Sep 26, 2018

There are a lot of things that go on at Fairfield that needs to be addressed.The housekeepers are not being respected The rooms are nasty the head of housekeeping is never there. When she is there she leaves for hours at a time and still be on the clock. Housekeepers are clocking each...

Fairfield Inn and Suites / management

El
Eli Haddock on Sep 24, 2018

Indoor pool was nice; the hot tub/spa style next to it wasn't working, so it was a cold spa instead. I stayed in a Suite very nice spacious because I have 4 kids, 2 eight year old twins, a two year old and a one year old. For some odd reason, someone started complaining about noise...