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Complaints & Reviews

Problem with Refund due to being kicked out 5 hours after checking in.

Hello, I reserved a room from 2/28 to 3/1. I checked in on 2/28 aroung 6pm. My daughter and her...

hot tub, pool and breakfast microwave

We have always stayed at the above location with no major problems until a Friday, January 10th...

584837

our 2 day stay 11/19-20/ 2019

While our experiences have typically been good with Fairfield Properties, our last stay completely...

new management has a severe problem with an army veteran receiving orders from amazon.com!

New Management states to me as an Army Veteran that I can willing spend cash money, up to $1000 or...

661381

smoking fee

We sat outside drinking beer and smoking cigarettes around the firepit with relatives we were in...

Dangerous use of a secondary container left in a guests room.

To whom it may concern: Recently my husband and I stayed at the Fairfield by Marriott, St...

room and housekeeping

Should have known there would be a problem with the room when we saw the ear plugs. The room assigned to us was on the the 3rd floor by the freeway and it was very noisy. We asked for a quieter room and we're asked to check out a room on floor 2. We checked it out and it was just as bad. We had to settle on a room on the 3rd floor down from the freeway. The room was ok the pillows were awful way to soft and the bed was not to comfortable as well. We also found leftovers in the fridge.

complaint on my former manager, deborah wall

I was an employee of Fairfield Inn Marriott as of August 2nd 2019. On August 1st 2019, I was told...

unauthorized credit card charges

I was given a case number and would like to see where this stands. The case number is [protected]. There was an unauthorized room charge on my credit card. I have tried many, many times to contact the Fairfield Inn and Suites, Indianapolis East, Indianapolis, IN. I have talked to Tiffany Braud, submitted all the documentation she requested and still cannot get this credited back to the credit card used. I need to get this resolved.

customer service

In April I stay at Fairfield Inn in Boca and unfortunately I fell. Went to the front desk only to be told that their was no manager on duty. Also no accident report forms. The man in charge went outside to see where I fell, rather than offering me assistance. Thank God for the young lady at the desk who inquired if she could do anything for me and got me ice. The two following days of my stay, not once did anyone knock on my door and ask how I was doing or ask if there was anything they could assist me with.
"Your customer service program definitely needs addressing."
My experience with Fairfield Inn was unacceptable. Just send the info to you insurance company isn't the way to handle such problems.

Disappointed,
Eleanor DeLucia

customer service
customer service
customer service

room

Booked a suite for 5 adults. The room only held 4. The ignorant woman at the desk said they had...

hotel manager kaley chulvick, scranton fairfield inn, dickson city, pa

I posted a negative review about a recent stay at the Dickson City, PA, Fairfield Inn. General Manager Kaley Chulvick contacted me via email on May 1, 2019, regarding the review: she minimized the problems I experienced, quoted corporate talking points, refused to accept any responsibility for the difficulties I encountered, and, when I asked that the communication dialog be ended, continued to contact me with useless offers of Bonvoy points. She refused to supply the name and contact information of her immediate superior.
I simply request that this manager be instructed to stop harassing me via electronic or any other means. Any other disciplinary action is, of course, at the discretion of the company.
My decision to never again use another Marriott property stands.
(I would attach the email stream here, but there does not seem to be any logical way to do so.)

no blackout curtains

We were given a Room on the 3rd floor facing the parking lot I tried to pull the curtains. That i...

Complaint

We arrived on Saturday, March 2nd. We found that there was construction on both the south and east sides on the entrance and that the entry street was torn up. When we complained to the front desk about the dust, he said that they have watered down the inside of the parking deck (we have pictures). He mentioned previous incidence of flat tires on vehicles. We checked into our hotel room at #710 and found that three was construction going on on the street to the west side of the hotel and under our window. We called the front desk to complaint around 9;00 to 10:00 pm. The construction of the front paving late until 2:00 am. Work looked great when we went out to breakfast.

I actually thinking of posting my comments on Yelp and other sites. You should and you must warn your guest about the adjacent construction. Its your duty! Otherwise, you are just ripping off your clients.

Cindy Capdevila, [protected]@altahomes.net

dirt

I drove to Colimbus, GA from Savannah, GA for a work week training in Columbus. Our company...

584837

katie-lee baker front office manager

I lost an umbrella that I borrowed from the hotel. I was charged $20 for it. The original receipt...

room charge

I booked my hotel on 11/27 I noticed that my confirmation said 11/27 staying I called and changed it to 12/1 which is when I stayed they charged me for both nights. In addition I am a Marriott member did not get my points. From what I have read on your website you do not address customer complaints. Holding my breath for an answer.

Angela M Reade
Director of Administration
Emmet Marvin & Martin LLP
[protected]@emmetmarvin.com
[protected]

dirty bed

We checked into our room. My Wife turned the covers down and said I don't think this bed is clean...

customer service

My wife and I were to attend a family wedding in Melbourne FL on 12/8/2018 and we were instructed to contact Jennifer at the Fairfield Inn at 2400 Town Center Ave Melbourne FL. Being that we are from Bradenton FL (West Coast) we wanted to stay two nights, 12/7/2018 & 12/8/2018. We arrived around 4pm on the 7th and planned on leaving on the 9th. We attended the wedding and went to the reception. While at the reception we received a phone call from the front desk stating that our reservation was only for the one night and that our belongings needed to be removed from the room by 3pm or they would be removed for us by housekkeping. We arrived back at the hotel shortly after 3pm and our belongings were already removed from the room and haphazardly tossed into garbage bags and placed in a back room near the front desk. How demoralizing and disrespectful. I am a well traveled disabled military veteran and have never been treated so terribly. The employees never offered any assistance in the removal of our belongings as we carried garbage bags out the door of the lobby. The sign on your front door states that there is a 100% guarantee and I would like my funds returned to my credit card, as I was far from satisfied from this stay. I did receive a email from the General Manager, Clarena Wise (email attached) because when asked, there was absolutely no manager on duty for the weekend.

Dear Mr. Roffe,

Thank you for choosing to stay at the Fairfield Inn & Suites Melbourne Viera Town Center and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. No changes were made to your reservation, and it did come across to our system as a one night stay. As we were in a situation where we were sold out, we were unable to extend your stay. It is our policy to attempt to contact the guest prior to removing their items from the room. I do apologize that this incident was not handled satisfactorily and that we were not more accommodating. As a teachable moment, I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such service failures from occurring in the future.

I have also applied an additional 5, 000 Marriott Rewards points to your account as a further gesture of our sincere apology for this.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Melbourne.

Sincerely,
Clarena Wise
General Manager
Fairfield Inn & Suites Melbourne/Viera
clarena.[protected]@vierahotels.com
[protected]

I would like to hear your response to this as well as reimbursing my credit card for my unsatisfactory experience at your facility. As Clarena stated that it was a "teachable moment", it shouldn't be at the customers expense. I hope you will abide by your 100% guarantee as stated on your front door. If you need additional information, feel free to contact me.

hot tub/cockroach in bathroom

I stayed at the Fairfield Inn and Suites this past Saturday December 1, in Lafayette, In I was in...

fairfield inn &, suites, enterprise al - general manager

Good morning, I was out in contact with Ardebra Terrell (general manager) of the Enterprise...

fairfield inn lubbock, tx, 4007 south loop 289

November 23, 2018 (FRIDAY) We returned to the hotel after visiting son and family around 9:00 p.m...

charges on card

We stayed at the Fairfield on blarney rd in Columbia SC. We all know we use a card for incedental...

bed bug bites

On 11/10/18 my wife, daughter and I checked into the Fairfield Suites in Hookset, NH. The clerk on duty was very nice, Joey, and upgraded us. On Sunday morning, I noticed some itchy spots on my arms. and legs, but didn't really seem too concerned. When we left on Monday, I was noticeably more itchy. We had a flight that didn't leave time for investigating, so we left. Upon returning home I and my wife noticed welts on our arms and legs. I immediately put all of our clothes in the dryer for an hour, to potentially kill any parasites. On Tuesday, I notified your web site, by email and pictures. I received an automated message, with case numbers [protected] and [protected]. I haven't been contacted yet, but I have consulted my attorney. Please email or call me @[protected]. I await your response.

bed bug bites

billing

I charged paid for my room a month before we left. They never changed the card I booked it with. So...

dirty bed sheets and horrible customer service

My staff was absolutely horrible! I made a complaint before I even checked out. And the guy didn't...

poor room(s) condition, lack of housekeeping & manager dismissed issues

I reserved a king room for October 19th thru 22nd at the Fairfield Inn, Ontario at 3201 East...

service

Last week I submitted a formal complaint regarding the air conditioning being broken in our room at...

service

I had resverstion for October 6th though October 8th.for my grandson wedding Sunday. Saturday night...

the room

Below is the information about our stay at the Fairfield Inn, 475 E. Margaret Dr., Terre Haute, IN...

did not provide room as specified

I submitted this complaint September 24 (with Fairfield Inn's)and have not received a response ! I made my original reservations for a handicap room at Fairfield Inn Kenneth Sq., Pennsylvania for two night's back during the day of July 17, 2018 . At check- in Sept 21 they said they were unable to give us a handicap room as reserved. This prevented my wife from showering but was acceptable and we did not make an issue of it. After staying there one night, the Front desk called and said we did not have reservations for the second night and made several attempts to get us to move out. I had firm reservations for two nights and refused to move out. They were very rude and disrespectful. I was part of a huge Cloud family reunion. Errors by big corporations do happen but rudeness and disrespect is unforgivable. In addition the front desk deactivated my room key so that we could not reenter the room early Sunday morning. They did reactivate the key after I went out to the front desk and complained.
Bruce M Cloud

Additional information; My wife and I were in room 216 and I also paid for my daughter's room 401 In resolving this problem I expect a sincere letter of apology to both my wife and I and receive full credit for the two nights(Sept. 21 & 22) my wife and I stayed in room 216.

Sincerely Bruce M Cloud
179 Warren Oaks Ln.
Waynesboro, VA 22980
Tel. What hello [protected]

customer service

My wife and I stayed at Fairfield Inn and Suites, 261 Essa Road, Barrie, Ontario, Canada for the night of September 22, 2018.
We checked out the following morning.
In the evening of September 23rd, we realized that we had left a garment in the room - a ladies nighty.
The next morning, September 24th, I called the hotel and learned that they had found the item, and had it ready to return.
I asked the gentleman on the phone to put the nighty in an envelope with my name on, and I would arrange a courier to pick it up the next day. Amazingly, he pushed back, unwilling to do this simple task. I persisted, and he finally agreed.
Two days later, after tracking my parcel with FedEx, I learned that their messenger had stopped twice at the hotel to pick up the parcel, and both times was offered an unpackaged piece of cloth, with no name, etc. Needless to say, the courier was powerless to collect the item, as it needs to be in an envelope with a name, and ideally address.
Learning of this travesty, I decided to write off the nighty, and resolved to never stay in a Marriott property again.
No resolution is requested. This is just for the record.

  • Da
    DanieI Marteinson Oct 02, 2018

    I also asked them not to call my wife about the missing garment as it was not hers and I slept with another woman while she was out shopping and they still called her and now she knows that I cheated on her and won't talk to me and is talking about divorce. I surely will never stay with them again. I specifically asked them not contact my wife about the garment they found.

    0 Votes

room rate

I submitted my friends and family discount form upon check in. My receipt shows no discount...

reservations

I submitted this complaint September 24 and have not received a response ! I made my original reservations for a handicap room at Fairfield Inn Kenneth Sq., Pennsylvania for two night's back doing July 17, 2018 . At check in they said they were unable to give us a handicap room as reserved. This prevented my wife from showering but was acceptable and we did not make an issue of it. After staying there one night, the Front desk called and said we did not have reservations for the second night and made several attempts to get us to move out. I had firm reservations for two nights and refused to move out. They've a very rude and disrespectful. I was part of a huge Cloud family reunion. Errors by big corporations do happen but rudeness and disrespect is unforgivable. In addition the front desk deactivated my room key so that I could not reenter the room Sunday morning. They did reactivate the key after I went out to the front desk and complained.
Bruce M Cloud

Additional information; My wife and I were in room 216 and I also paid for my daughter's room 401 In resolving this problem I expect a sincere letter of apology to both my wife and I and receive full credit for the two nights my wife and I stayed in room 216

housekeeping

There are a lot of things that go on at Fairfield that needs to be addressed.The housekeepers are...

management

Indoor pool was nice; the hot tub/spa style next to it wasn't working, so it was a cold spa...

customer service

Staying at this hotel was the worst hotel experience that I've had in 30 years. My siblings and I...

636556

my reservation

I booked a hotel room at Fairfield Inn and Suites in Loveland on May 23rd for the night of...

front desk supervisor, nasrin ayesha

I was very disappointed with how the supervisor handled my request to check out a day early and...

call in reservation

I book the Fairfield in Monaca, PA regularly for traveling employees. Today, I called 8 times. Of those 8 times, I spoke with someone twice. I was put through to "reservations" where I sat on hold for a combined time of one hour and 23 minutes. The two times I managed to speak with someone, the line was disconnected before the reservation could be completed. We have a corporate account with a corporate rate so, to my knowledge, I am unable to simply book online. Thankfully there was vacancy so my guys were able to walk in and get rooms but given I had called 8 times in a 6 hour period, it's safe to say the level of uncertainty was rather high given these guys are several hours from home. I have never had this issue before so I don't know if there is a new system in place or what? Please look into this and correct it. Thank you.