Rumbo.com
reviews and complaints

Dear all,

I found an incorrect debit on my credit card.

Please help me to investigate what happened.

Date of booking 3.8.2023

265,24€

Mastercard: 5232 xxxx xxxx 0012

Matthias Burghoff.

As I am not the receipant of whatever was booked, please send the money back to:

Matthias Burghoff

IBAN: DE49 [protected]

BIC: COBADEFFXXX

contact me via mail: [protected]@web.de

mobile: 0049(0)[protected]

"On 12 Jan 2023: Booked 3 x flights FAO-SFO 20 July to 15 August 2023: (Booking ID [protected]). Paid EUR 3204.99.I had to change the departure date to 23 July 2023.

I requested cancellation, and was led to understand that my reimbursement would be processed.

On 17 Jan 2023 I booked 3 x flights FAO-SFO 23 July to 15 August 2023: (Booking ID : [protected]) I paid EUR 2544.49.

After many exchanges with Rumbo chatbots, I was finally paid a travel VOUCHER on 11 June 2023 (5 months after cancelling) of only EUR211.83.

I would like to recover the balance of (3204.99 - 211.83) of EUR 2993.16. Help!"

I bought a flight on rumbo.es, reservation n.: [protected] from Lisbon to Rome on Sept.13th (Ryanair reservation M9MN2F). The final price was € 86. Nothing was added. After payment I realized that I was charged 124,99. No explanations, No possibility to contact rumbo.es.

Please let me now.

Giuseppe Francese

[protected]@libero.it

Olá, Giuseppe Francese.



Autorizou um pagamento de €124,99 EUR a Red Universal de Marketing y Bookings On Line ([protected]@lastminutegroup.com)

Esta compra será apresentada como transação pendente enquanto Red Universal de Marketing y Bookings On Line não processar o seu pedido. Para ver todos os detalhes da transação, inicie sessão na sua conta PayPal. Tenha em atenção que poderá demorar alguns minutos até que esta transação seja apresentada. Obrigado por usar o PayPal.



ID da transação

24773399SH106103W

Data da transação

2022/09/01 01:29:40 GMT+01:00



Vendedor

Red Universal de Marketing y Bookings On Line

[protected]@lastminutegroup.com

Instruções para o vendedor

Não introduziu nenhuma instrução.

ID da fatura

[protected]_1_1



Descrição Preço unitário Qtd. Montante

Rumbo: Voo Lisboa/Roma €124,99 EUR 1 €124,99 EUR

Subtotal €124,99 EUR

Total €124,99 EUR

O débito aparecerá no extrato do seu cartão de crédito como PAYPAL *RUMBO SA

Enviado para [protected]@lastminutegroup.com

Enviado de [protected]@gmail.com

O montante acima indicado pode não ser o montante final do pagamento. Se o comerciante concluir a transação e o montante final for superior ao acima indicado, enviaremos um recibo adicional que mostre o montante final do pagamento. Caso contrário, este será o seu recibo final.

Fontes de financiamento selecionadas

Mastercard Cartão de Crédito XXXX-XXXX-XXXX-5213 €124,99 EUR

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When booking the Lisbon - New York trip, we took care to subscribe the FullFlex insurance offered by Rumbo. The reason we signed up for the insurance was because of the promise to refund 90% of the reservation in case of cancellation.

Due to sudden illness, we were forced to cancel the trip. For this purpose, we accessed the Rumbo website and, through my area, accessed the flight reservation. In the option to cancel the flight, I selected the cancellation that was available through FullFlex insurance. A telephone number was provided on the website with the reference that access to the number was provided by the fact that we have Fullflex insurance. This contact and cancellation took place 3 weeks before the booking date.

During the subsequent phone call with Rumbo, Rumbo's assistant asked me the reason for the cancellation, to which I replied that it was due to a sudden illness. At no time in the telephone contact was I asked how I would like to process the cancellation. As mentioned above, on the website Rumbo's phone number was referred to as Fullflex support, so it was clear that the process was being handled under Fullflex.

Subsequently, they asked me, by e-mail, for documentation proving the disease. The response and documents were sent by email. When I received the email from Rumbo with the refund amount, I was stunned. For a booking worth €1594, Rumbo has established a refund of €170, very different from the 90% guaranteed by Fullflex insurance. I later contacted Rumbo asking for clarification on this matter.

Rumbo's response took me from amazement to shock. In its response, Rumbo mentioned that the refund amount of €170 was due to the fact that the cancellation request was made for medical reasons and not for cancellation through Fullflex insurance. Quoting:

“We kindly inform you that as you have requested for a cancellation request due to medical issue the refund totally depends upon the airline policy, we don't have any control over the refund value in this case, instead if you have requested for cancellation with fullflex insurance service your purchased we will be initiating the refund according to the insurance policy.”

This justification made me very angry, as I was never given the possibility to choose how the cancellation would be processed. As I mentioned above, if the telephone assistance I was entitled to was from Fullflex, as is explicitly mentioned on the Rumbo website, it was clear to me that the matter was being handled under Fullflex insurance.

In this context, I believe that the non-activation of the insurance is due to Rumbo for two alternative reasons: a) Rumbo's operator misdirected the process, ignoring the fact that she was being contacted under Fullflex insurance; b) Rumbo is deliberately using an expedient to avoid resorting to cancellation by Fullflex.

From the point of view of the company's operation, the responses to complaints sent to the customer service email account express two facts: Rumbo does not look for the best solution for customers in case of cancellation, something that should be a principle of basic ethics; When faced with its own mistakes in the process, Rumbo blames the customers for what happened.

In either case, I consider that Rumbo is responsible for the wrong routing of the process, so I asked Rumbo to regularize this situation and refund 90% of the reservation amount.

The complaint was made 8 days ago, on the 19th of August. Rumbo replied that it will analyze it and that it responds within 28 days, but in the meantime, it sent the same email again with the €170 voucher.

Rumba, a rip off and careless service?! I didn’t know until today

Because of grandmother and kids, we paid extra €308 to select our flight seats from madrid, spain to porto, portugal, which we did and we have records of it. But then, this morning before our flight tomorrow morning, rumba sent us total different seating. When we called they didn't care and told us to call the airline?! the airline said that is the rumba´s responsibility. We contact rumba again, they said they can see and verify all the information, but there is nothing they can do about it! so is this a new legal rip off or an illegal rip off. Does anyone know or experienced the same?

I came to Brazil for family reasons and and working remotely for the organization I work for. Based on the need to stay longer or go back earlier, I bought my tickets with a flexibility tax, so that I could change if needed.

However, I cannot modify my reservation and there is a very personal reason I need to do it. So, I paid for a service I cannot use. I cannot predict the time and need to modify a flight date.

Paid $1087.44 for 3 tickets from Mexicali Mexico to Leon Guanajuato and never received to conformation number to the email. No way to get a person on the phone or there is a chat bot loop that goes nowhere. Customer service NO SERVICE! FIRST FLIGHT JUNE 9TH 2022 RETURN FLIGHT JUNE 17 2022

NO SCREEN SHOTS ! I SHOULD HAVE TAKEN A PICTURE

To whom it may concern,

I booked and paid for flights to Croatia on 12th April. The payment was via PayPal and payment confirmed. The booking was made through RedUniversal y Booking.

Unfortunately I cannot supply you with a ref number as I have received absolutely no confirmation or flight details. I would appreciate receipt of both as soon as possible otherwise I will have to take this matter further.

Yours sincerely,

Accidently put the wrong date for return flight - rumbo is totally useless - no option to cancel, they make you wait up to 4 days to even attempt to change it. Total rip-off. also, on your computer/browser they make the prices go up and up, but they stay the same when you log in from somewhere else.

Total scam! avoid this company.

Occured today, monday March 21, this morning.

Booking ID: [protected]

Customer email: [protected]@hotmail.com

Goodnight,

We consider the lack of information committed on purpose by Rumbo to customers to be inadmissible.

We had a round trip scheduled to Vienna, Austria (at a cost of €112.20), where the travel days were modified, due to covid restrictions - so far ok.

As the proposed dates were not convenient, we decided to ask for a full refund.

We called Rumbo´s customer support in order to make the refund and to make sure it would be done in full through bank transfer. What the employee said: YES.

After that, we received an email telling us to select the refund method (we had already said that we wanted it by bank transfer).

As soon as we open the link, another link appears saying "select refund mode". By clicking on that link, it automatically indicated that the refund would be made through a voucher (there was no other option!). Given this error, we immediately called customer support, who assured us that we would receive the full amount via bank transfer if we wished so! However, we received an email with a voucher for €122.20, which was €112.20+€10 for the error. Since we were going to book another trip through Rumbo, because we didn't feel like bothering again with errors related to the voucher/bank transfer, we accepted.

We were surprised when later on, we received an email again saying that they were going to proceed with the payment via bank transfer, but in this case it was €68.98.

Annoyed and rightly so, we called customer support again, who basically said it was our problem and that they couldn't do anything, when they previously assured us that the amount would be refunded in full by bank transfer.

That said, these types of treatment towards customers are unacceptable, including the lack of communication internally, where apparently each employee says what he wants and cheats the customers themselves.

We obviously hope that this situation will be dealt with as soon as possible and that we will receive what is owed to us - so far we have recovered €68.98.

We are waiting for feedback and resolution of this issue.

After Booking a flight which should have cost a total of 36,98€ for 2 people (that was what appeared as the final price at the moment of the purchase), the final cost charged ended up being 76,99€ + 15,66 € (from insurance). The refund of the insurance was already issued (I never selected it in the first place). However, there are still 40,01€ remaining.

I was told I paid that amount in taxes. However, they never appeared at the moment of the purchase and I never agreed to them.

I would like to ask for a reimbursement of the 40,01 € taken without my consent from my credit card.

Thank you so much for your attention.

I hope to hear back from you as soon as possible.

You charge 40€ by the service without inform the user that you will do that, ever, during the process. Just when the user receives the confirmation of the booking, that is not able, anymore, to revert it, realizes that was scammed in 40€! Shame on you!

details of my ticked: Ticket Id: [protected]

I will let the world know this because is my only possibility

I purchased plane tickets with rumbo to fly to Vietnam via Tokyo with ANA airlines, ID Booking: [protected], ANA reservation SS8SRJ, the purchase was on July the 5th 2021, then on September 14 2021 I received a mail from Rumbo telling me the flight was cancelled by ANA and that I will receive the refund 5 to 8 weeks later, and now 16 weeks have pass and I haven't receive the refund or any information and they don't answer anymore.

I wish to make a compliant about the length of time it has taken Rumbo to process my refund.

Particulars of compliant:
- I purchased return flights from Boston to Lisbon on the 10/09/2020. My return flight was cancelled by the airline on the 12/11/2020, with Rumbo stating they have no option but to give me a refund (pics attached). This ticket was purchased with an extra baggage allowance and insurance.
- After never receiving a follow up, I call Rumbo once again and only on 08/04/2021 did they finally confirm my cancellation and that it can take up to 2 months to get the refund
- Rumbo informed me, in the "My Booking" section that, my refund was being processed. The "My Booking" section also stated if I wanted an update on my refund I should call the airline.
- I waited for three months, however, my refund was never processed.
- I phoned TAP Portugal in September 2021 for an update on my refund. TAP informed me that they had sent the refund money to Rumbo, which they had accepted. TAP Portugal did not understand why Rumbo had not processed my refund and delivered the funds into my account. They had no other update on my refund because they had transferred the money already.

I would like a refund for my cancelled flight, the extra baggage allowance, and the insurance.
Booking #: [protected]

Rumbo provides changes in flights in a way that it is completely misleading to the customer that the flight is also changing dates and not only hours.

If you accept the change by mistake, it is automatically considered and if you want to change the flight even though the situation is clearly a problem on their side, you need to pay to change the flight.

Attached is a screenshot on how they present it via email, highlighting the hours part that has changed only.

This is a quick way of making money basically, if you click on change flight then you have to pay more.

We bought 2 tickets from Porto to Vienna using Rumbo.
The price was €375, 94, which we agreed to pay.
We carefully followed all the steps.
When the payment was processed with the credit card an extra €40, 82 was added to the final amount without our permission with the description "management and agency charges".
We want this amount to be credited back in our credit card because we didn't agree to pay and nowhere in the site was this amount ever mentioned.
This is an abuse from Rumbo.

They canceled my travel without any information why they did do it. I try to call but the number doesn't exist. Or don't pick up. This company is a fraude. I'll look for the police trying help me get my money back.
People take care.
Buy NOTHING at this Rumbo. Or you also will lose your money.

Yesterday I bought a ticket with Rumbo.com, with the seats selection it was a total amount of €426. When I proceeded to pay, I was charged €490. I have no idea why I got charged €61 more than I was initially being charged. I received an invoice but it does not specify what I was charged for. I emailed them through PayPal and they emailed me back saying they have refunded just €14., whcih I have not received yet. I still want please the remaining €53, which I was unfairly charged.

SCAM INSURANCE: BE CAREFUL

I paid the insurance and it says I could cancel anytime.

But when I had to cancel, I got just a voucher within just 90%

No refund at all. Rude support. So this "Fullflex" insurance in a Scam

When you contract the insurance services it looks like you can cancel or chance free of charge. In the page before you confirm the payment. But it's a lie. They send you AFTER you contract the service an email with some information and just is you click in the phrase "Full insurance" it's not obvious, you realise it isn't a full insurance.

Scam, liers, gangsters

I'm waiting for my refund 15/03/21 LIS(PT)-DEL(IN)