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Parkdean Resorts (formerly Park Resorts)

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+44 344 335 3507 (Customer Service)
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2nd Floor, One Gosforth Park Way, Gosforth Business Park
Newcastle-upon-Tyne, England, Tyne and Wear
United Kingdom - NE128ET

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Complaints & Reviews

Parkdean Resorts (formerly Park Resorts)Parkdean Resorts Romney Sands

To whom this may concern,

RE: Booking reference - 8354287

I am writing to complain about our recent stay at Romney Sands Holiday Park. I very rarely and cause or the time to complain, with two young children but I feel I have to make time to provide feedback so that other guests' stays can hopefully be better. I'm sorry to say, we were incredibly disappointed with the accommodation and the service we received at Romney Sands. We fully appreciate the strain you must be under with all the COVID restrictions, to still provide family breaks but there are certain standards that should still be met. And in terms of cleanliness, standards that are even more important to be met.

Our accommodation was on the first floor which made coming and going with a pram very difficult. I'd have like to have been made aware of this before we arrived or given the choice of a ground floor. The entrance to the property was very dirty and full of cobwebs.

As we walked in we first saw the wobbly, unsecure freestanding and BROKEN bookcase, which we had to move immediately into one of the bedrooms to stop our toddler from climbing up and and pulling it down on himself or falling through the broken shelf. In the kitchen there was only one working plug socket. Meaning we had to chose between kettle/toaster/microwave to use at any one time.
The doors to the bedrooms and bathroom were so difficult to open, they were completely stiff and needed force to open, meaning our daughter couldn't just take herself off to the loo as she usually does. They also made a horrendous noise when we did manage to get them open.
The towel hook on the bathroom door was hanging off, the toilet was dirty, the dust level on the pipes and floor was unacceptable.

In the kitchen we arrived to dead flies all over the window sill. The fridge door did not close properly so our milk and butter got warm and inedible. There were no cooking utensils fit for purpose, the sharpest knife in the drawer struggled to cut grapes for my youngest. The pots in the drawer were all filthy and clearly hadn't been cleaned since their last use. It's misleading to advertise ‘self catering' if you cannot cook a meal with the equipment provided. The kitchen bin was tiny and overflowing after 2 days.

We had dinner in the boathouse restaurant on our first evening and unfortunately, it was awful. The food was cold, took a long time to arrive and was of poor quality and the service was quite shocking. I asked for some bread and butter 4 times before it eventually arrived, and asked for a small bowl for my toddler literally 6 times, eventually giving up and feeding him from a cup lid I had in my bag.

Again, I appreciate the extra steps you're all having to take and the added procedures you're having to follow but it doesn't feel as though you were ready to open and operate the holiday park.

The swimming sessions of 45 minutes really are not long enough, they needed to be at least an hour, especially considering there is not much else to do indoors when the weather is poor.

We booked this as a budget, last minute week to the seaside for the children given the unpleasant year we've all had, and although we didn't spend an incredible amount of money to come here and were under no illusion about the limitations considering the cost, it was still over £300 which is a lot of money to us and we really don't feel our stay was worth anywhere near that amount in all honesty.

Please see photos attached.

We are really reluctant to use Parkdean again which is a real shame.

I'd appreciate a response with your comments.

Many thanks.

Victoria Florek
1 St Marys Close
Orpington
BR5 3AJ
[protected]@gmail.com

Parkdean Resorts Romney Sands
Parkdean Resorts Romney Sands
Parkdean Resorts Romney Sands
Parkdean Resorts Romney Sands
Parkdean Resorts Romney Sands
Parkdean Resorts Romney Sands

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