Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Diamond Resorts Logo

Diamond Resorts Customer Care Service

Diamond Resorts Holdings, LLC.

Diamond Resorts International, 10600 W. Charleston Blvd.
Las Vegas
United States - 89135

Customer Support Phone Numbers

+1 928 284 0709 19 18

Diamond Resorts Complaints & Reviews

Diamond Resorts / no refund given during hurricane irma

Zainab Abdul-karim on Sep 16, 2017
I booked a trip through Expedia to stay at Orbit One Vacation Villas in Kissimmee, Orlando, FL with my two small children and husband from September 6th-September 13th. We booked this hotel because our home in Miami experienced a mandatory evacuation due to us living in a flood zone. We...

Diamond Resorts / general

Michael Dawson on Sep 10, 2017
I am a member of Diamond Resorts. I live in England, UK. When I looked online to book a holiday in Spain, I found the same timeshare places cheaper than Diamond. The price is based purely on the cost I paid on my Annual Maintenance Fee. Some alternative companies offered places where...

Diamond Resorts / vacation package pre-sale, but room never be available either too early or too late!

Ping-Beva Wah on Sep 6, 2017
Watch out!Run away from this company, I bought a 2 nights package last year Oct, the package never mentioned that we should not use it during holiday actually it was even the promoted value during purchasing, however when I tried to book the room during Christmas, I was told that I can not...

Diamond Resorts International / pressured into buying; fake promises & no contact.

Sarah O on Sep 3, 2017
I went to the stratosphere the ending of June 2017 with my family where these people approached us and pressured us into signing up for this "tour" of a resort. They refused to let us walk away until we signed their paper and handed over a credit card. The original lady even followed us to...

Diamond Resorts / sample pack

Jeff Niles on Aug 30, 2017
Aug 22 2017 las vegas, my wife and I went to diamond resort presentation. We were convinced to buy 2 year sample pack. I was refused the "credit" so they ran my wife's name, she was approved. We wanted to use "free" cruise to give to my parents. We originally looked into this to take our...

Diamond Resorts International / fraudulent sale of vacation sampler

JJones1234 on Aug 24, 2017
Mr. Flaskey, On May 22, 2017 my wife Susan and I entered into an agreement (contract ) to purchase a Sampler vacation package for $3999.00 and put down an initial $349.00 on our Wyndham Rewards card which I am now disputing. This occurred during a vacation timeshare meeting at Diamond...

Diamond Resorts / general manager mystic dunes resorts orlando florida

jojito on Aug 13, 2017
Buenas tardes, los incidentes han ocurrido desde que llego al resort el senor manuel villanueva actual general manager de mystic dunes. Soy venezolano y me siento aterrorizado, porque ahora es como si tuvieramos otro dictador venezolano en estados unidos. Quiero denunciar la falta de...

Diamond Resorts / incentive

Still16 on Aug 9, 2017
We were promised a train ride as our incentive to listen to a time share presentation. We were told we could not make reservations unti after the presentation. After 2 1/2 hours with 3 different men trying to sell us a time share, we were told the train ride wasn't available. Offered a 2...

Diamond Resorts / unethical practices

Mrs.Darden on Jul 29, 2017
Recently my family visited Diamond Resorts in Gatlinburg, TN we were offered the room at discounted rate in exchange we had to sit through a tour presentation which was fine. While in the presentation our salesman Scott presented us with a Credit Authorization Research Form which was not...

Diamond Resorts International / "update" meeting turned into fraudulent promises

KKingi on Jul 18, 2017
My family and I visited Polo Towers in Las Vegas for a quick getaway. We were told they had updates about our membership and the meeting would only take 90 minutes. On April 13, 2017 we went to this "breakfast update" but it turned out to be a pressured sales pitch. Joe Sprouse and Jim...

Diamond Resorts / unethical behavior

Alicia wang on Jul 9, 2017
A big liar Their agents told me in the cell the refund has been done. After one month, when I call back. They said they have done that yet. So. submit refund again, wait for another "7-10 business days", still nothing!! When I call them, still no record of refund, they ask me to wait for...

Diamond Resorts / thieving staff

Ian Brooks on Jun 26, 2017
My wife had her diamond wedding ring and one other diamond ring stolen by the agency maid that the manager decided to take on in Diamond Resorts Club Del Carmen Lanzarote, apparently She also decided to steal from another two rooms on the same day, She must have been rummaging through all...

Diamond Resorts / sales tactics disgraceful

Dustin Angeline Beal on Jun 24, 2017
We are Gold Key owners. We bought two months before the conversion to Diamond. Went to an ownership meeting this week to learn about the changes. Was told my week I owned would no longer be of use. That I would not be able to transfer my week like I did this year. Was told I was lucky I...

Diamond Resorts / payment double charge cannot get a refund

gelsomina on Jun 24, 2017
I purchased a 5 day stay at the Royal Palms in ST Marteen, when I booked I was asked to pay the room taxes ahead of time, which I did, at check in I was told I needed to pay to resort fee of 10 $ a day which I did, the night before check out I received a bill I was being charged for...

Diamond Resorts / deposit stolen, wrong location booked, timeshare sales

Orlandoholic on Jun 12, 2017
We booked our stay through a 3rd party agency (TripAdvisor), where at sign up we clearly read "no hidden fees or extra charges at the hotel", and "no payment will be needed at the hotel". I received multiple messages via text & email as receipt of my purchase and payment, along with the...

Diamond Resorts / service and lies, pressured

KX6 on Apr 20, 2017
So in Las Vegas at Cancun Resirt, Eddie the person who helped get us a "deal" made us lie on our credit card application!! Put on a show in front of his financial manager and made us lie to them as well!! He prompted us what to say to everyone from the credit card company to the manager. I...

Diamond Resorts International / erroneous derogatory report posted to my credit report

RubyTuesday1234 on Apr 19, 2017
I purchased a Sampler Package approx Nov 2015. I made monthly payments but decided to pay the amount off and did so in Jan 2017. I made 2 payments that month, the final on 24 Jan. I was never late on my payments. I kept receiving what appeared to be bills but the amount owed was always in...

Diamond Resorts / I am currently staying at the rivera resort at dana point

Hugh92301 on Apr 13, 2017
I parked my car in the hotel parking and came out later and there was human feces all over my car.There was a cone in the parking spot next to me but no one informed me the owner. I went in side to talk to a manager and the manger never came out...They gave me $30 to wash my car but the...

Diamond Resorts / my horrific experience

Kathryn Stanton on Mar 27, 2017
Hello. My first experience with Diamond Resorts was this weekend in Orlando. The reservation process was immediately messed up because our reservation was booked for May instead of March (through Air b&b), so not your fault. We were "upgraded" to your Grand Villas condos. The second night...

Diamond Resorts International / high pressure sales

ML - Canada on Mar 23, 2017
For myself and my husband we managed to get out of the ONE room (over 4 hrs - to which they accused us of wasting their time when we kept saying no and would like to leave) of high pressure tactics (after having to polity decline the constant parade of sales persons) only to be hit again...

Contact Us

Reply to