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Diamond Resorts Complaints & Reviews

Diamond Resorts / timeshare presentation theft

Ka
Oct 08, 2019

I wrote this on the Better Business Bureau website (9/17/19), and it lead to nothing. I'm posting this here so that others see this and realize that Diamond Resorts is a glorified scam designed to take money from retired people and innocent families who want to travel. While staying at the...

Diamond Resorts / my stay at the historic powhata resort

Me
Oct 06, 2019

I have stayed at this location over ten times I have reccomended coleages, family and friends as well over the last eight years. My experience has always been wonderful except for today I reserved a stay here for two night for a business meeting on monday I reserved my roon throught hotels.com a...

Diamond Resorts / foreclosure

Lo
Sep 24, 2019

Unfortunately I was caught in the major hurricane and was unable to connect with Diamond to stop my account from going into foreclosure. Upon my return I contacted Diamond and was told that I was in foreclosure for HOA fees, I called within 10 days of the closure and was told that nothing...

Diamond Resorts / pressured to keep a contract

Je
Sep 21, 2019

September 20, 2019 Ref Diamond Resorts Contract number [protected] We have been waiting for about three months for a formal response on our contract cancelation request. Initially, we sent our cancellation letter 3-5 days out of the rescission period so it was ignored. We have sent a...

Diamond Resorts / customer service/check-in experience

Co
Sep 14, 2019

Diamond ResortsIt took us a hour to check in simply because the girl working at the front desk had no clue what she was doing. She told us that we had to get our money refunded and use a different card to book the reservation. Which made absolutely no sense!! A supervisor came out, as I was speaking to him he...

Diamond Resorts / lakes bistro.

Er
Sep 07, 2019

Whilst waiting and being next at the bar I was ignored by a manager who simply turned her head and stormed off. She came back shortly after thinking someone else must have served us when she saw they hadn't she started serving other customers!! What a way to greet paying customers at a...

Diamond Resorts International / sampler package

Ni
Sep 02, 2019

On the first day that my husband and I had been on a vacation in over 10yrs, we were asked to go to a timeshare seminar and for our 2 hrs worth of time we could choose an option of complimentary tickets, but we had to put a deposit down. Right there, we should have walked out. We were...

Diamond Resorts International / Mislead and Scammed

Di
Aug 18, 2019

on 8/12/19, my husband and I attended a timeshare presentation through Diamond Resort in Cabo, San Lucas, as part of our ownership program. We were asked to attend for the purpose of reviewing our current membership. We had no intention of making any purchases as this seems to be one of...

Diamond Resorts International / diamond resorts timeshare total scam

Et
Jul 30, 2019

So, this isnt the 1st time we've had this problem. We looked at booking a room over a specific week. Didn't book it right away. We logged in less than 24hrs later and imagine that, they have no 2BR condos left for that week. Every booking site has 2BR condos available, Diamond resorts even...

Diamond Resorts International / bed bugs

Lj
Jul 19, 2019

I planned a girl's trip to Las Vegas July 12, 2019 - July 15, 2019 for 9 ladies and opted to stay at the Cancun Resort and rent 2, 2-bedrooms units and a penthouse unit as opposed to renting a house. There were 3 ladies per room. The first issue was with Room **66. The high temperature...

Diamond Resorts International / vacations

Ro
Jul 06, 2019

I booked a vacation with my family to Mexico 8 month ahead of the time .i was never advise that this was a all inclusive and that we will have to pay $170 a day per person on top of the point we us . I contacta diamond and first talk to Stacy that she was very nice in the phone and told me...

Diamond Resorts International / login access, and rectify my email

Fn
Jun 22, 2019

hello, contract number: 17962461S I have a contract under my and my husband name, I registered for a new login access but i didn't receive the confirmation email, then it went for my husband email and got block he used wrong login not the one i chose. pls arrange to unblock the Account and rectify my email, [protected]@gmail.com. fayzah alnuaimi

Diamond Resorts International / false info and misrepresentation during sale of timeshare

Su
Jun 19, 2019

around Oct 1 2018 I hold my timeshare with the Hawaiian property but was informed that only the US property allows its timeshare holders to sell their timeshare in a market place created by DRI and in order to access the forum to sell my shares i have to buy some points with the US property. I...

Diamond Resorts International / quality of facility and issues during week 20 stay in obc, virginia beach

Ch
Jun 01, 2019

5/30/19 Fredericksburg, VA 22407 Dear Diamond Resort Management, My wife and I purchased week 20 at Ocean Beach Club in Virginia Beach, VA on June 10th, 2010 with contract # [protected] and we checked out of our 2 bedroom (including lockout) ocean front rooms this past Sunday 5/26/19. With...

Diamond Resorts International / membership transfer to daughter

La
May 23, 2019

Membership # [protected] Got transfer papers from Diamond, signed and submitted $250 fee (yearly membership already paid) and waited. My daughter received no paperwork, did go to a Diamond "meeting" where the "Associates" told her that she had to spend $47000 more to have any rights to use...

Diamond Resorts International / refund from a booked vacation.

Li
May 07, 2019

I have been waiting over 11 months, will be a year in June, 2019 for $3400 in a refund when I booked a vacation to Maui on June 4th, 2018 last year for March of this year. I have been given the run around, talked to every department they have that they let you talk to. Last one was told...

Diamond Resorts International / golden nugget, las vegas - agent jonathan villatoro

Du
May 03, 2019

My husband and I went to the Golden Nugget in July of 2018 for an Army reunion. While we were walking into the Golden Nugget we were approached inside the hotel by a gentleman who noticed the men wearing their Army Ranger hats. Mr. Villatoro stated thank you for your service and we would...

Diamond Resorts International / timeshare

Jc
Apr 28, 2019

My wife and I inherited a timeshare by taking over the annual fees back in 2016. Upon our first visit Diamond informed us they were buying the resort and making it part of their US collection. Through an extensive and exhausting presentation where they paraded about 6 sales people with...

Diamond Resorts International / cancellation: have yet to hear from anyone!!!

Jo
Apr 18, 2019

I have yet to hear anything from your company in regards to my cancellation and any return of my deposit. I would hope the company is in good standing and will honor the cancellation policy. I have followed every instruction pertaining to what must be done in the cancellation preposse...

Diamond Resorts International / sales presentation misrepresentation

Pr
Mar 27, 2019

We recently visted Williamsburg, VA and were mislead into accepting "a little thing we do for Diamond Members" which was a free dinner to meet other owners. I specifically asked it the was a sale presentation, and the hostess promised it was not. This turned out to be a total...

Diamond Resorts International / Problem sending my annual fee

Sh
Mar 11, 2019

I'm Shareefa Yasmeen, a new owner with Diamond Resorts, Escrow # [protected], have a problem sending my annual fee due to some lack of system of the banking system in Bangladesh. I e-mailed to [protected]@diamondresorts.com on 5 March 2019, and the automated service said someone would...

Diamond Resorts International / financial services

Ro
Mar 07, 2019

Date of Incidences: January 30, 2019 February 1, 2019 February 27, 2019 March 7, 2019 Client Number: 77-[protected] Financial Services: I have attempted in each of my calls to Financial Services to ascertain why my monthly bill on the DRI MasterCard, which is intended to cover next year...

Diamond Resorts International / timeshare presentations

Dc
Feb 18, 2019

We have just returned from a delightful Diamond Dream Holiday on Maui. Hotel staff were friendly and helpful, and the atmosphere was enjoyable. However, I would like to address some very significant concerns with you that left an extremely negative impression on us. Shortly before our trip...

Diamond Resorts International / diamond resort deposited an invalid ck and has still not refunded my money back causing me to be overdrawn going on 23 days

Sa
Jan 24, 2019

on January 1st my cking account was over drawn by 10, 000 because diamond resort deposited my maintance fee ck that I sent them and with drew almost 10, 000$ more then is should be. I called my bank to stop payment but to late they already had the funds, they were closed on the firstI...

Diamond Resorts International / sampler membership scam

Ma
Jan 18, 2019

Purchased this $4, 000 sampler points package. Was told that we had a month to check out and if we didn't use it, there would be no cost. Well, they have you sign up for a Barclays credit card and then billed the full amount in 10 days. We were kept at presentation for long time and at end...

Diamond Resorts International / lied to when purchased. scammed!

Ma
Jan 15, 2019

In Jan 2018 my husband and I went to Sunrise Ridge Resort in Pigeoon Forge, TN. I have been told they have been bought out by Diamond Resorts and they are the highest fees in the industry. We were talked into purchasing a week with them. SUTPID MISTAKE! We paid cash and now are stuck...

Diamond Resorts International / lies at a sales presentation

Dw
Jan 10, 2019

I attended a sales so-called "clarity" presentation at the diamond property riviera beach in san juan capistrano on november 29, 2018. The person I met with - damon - never got a last name lied to me about upgrading to platinum ownership (I was currently a platinum owner with 31, 000...

Diamond Resorts International / timeshare

Ra
Dec 21, 2018

We signed up with Diamond Resorts on 17/2/18, we were promised a free cruise offer with the sign up, we were also given 7500 extra points, making 15000 pts to use, but i said due to commitments in 2018 can these be carried over, which i was told yes. i paid a deposit which took until...

Diamond Resorts International / unethical behaviour/fraud

Al
Dec 12, 2018

We were required to attend a presentation to review our file, so as to help us better use our points and other features provided by DRI. We had purchased a "Sampler" about a year ago and all the promises made at that time were incorrect(lies). We have gone to at least 3 other presentation...

Diamond Resorts International / hotel / white sands beach club menorca

He
Nov 09, 2018

I am submitting my complaint to advise you about our holiday from hell at one of your hotels in Menorca called White Sands Beach Club. My family and I booked our holiday to enjoy a half term break with our two young boys. Little did we know that the holiday would be our worst holiday ever...

Diamond Resorts International / time share

Jk
Oct 17, 2018

Diamond resorts has got to be the worst company I have ever dealt with. They sale a product that is unusable. They do nothing but lie to their customer and will not offer any help at all. The representative of this company are condescending and are very rude. I have signed documents the...

Diamond Resorts International / time share misrepresentation and sales tactics

Th
Oct 16, 2018

The Diamond Resorts International sales people are liars and will mislead you into buying or upgrading your time share. We have been to two "member update meetings". They have always turned into 3-4 hour sales presentations. By the time you are done, your convinced that what they've told...

Diamond Resorts International / fradulent sales practices

Fa
Oct 15, 2018

My wife and I attended a sales presentation at Polo towers in March of 2017. The salesman that we were with, was fired for fraudulent practices, and we were, I am sure, in that group? We had a teleconference with a "impartial" member of management, to see if any practices were abnormal?...

Diamond Resorts International / don't buy any diamond resorts timeshares meeting. its scam!

An
Sep 19, 2018

Diamond Resorts International timeshare points is totally a scam! Our decision to buy it from what the salesman told us and how it was represented. But all of their misleading talk means SCAM. They lied!!! The actual points value much much lower than the sales told you. You can only find...

Diamond Resorts International / timeshare

Se
Sep 16, 2018

I went to Vegas Sept 1. Did a timeshare presentation on Sept 2. I informed Tyler Rhae and Aretha Peppers that I only made 30.000. Tyler put that I made 150.000 and said don't worry it's just to get you approve for a down payment. I thought that was deceitful and unethical but he said...

Diamond Resorts International / customer service

Th
Sep 14, 2018

I sent am email explaining my situation and was told I had to eat the loss. Why when I trusted your website? Why would I book reservation for California and Nevada for the same week? It costs you nothing to fit this and yet you wont? Is this your attempt to prove that all the online reviews of...

Diamond Resorts International / scam, ripoff, lies

Fa
Sep 12, 2018

Diamond Resorts InternationalIn February of 2015, in a trip to Orlando for my continuing education course, I was approached by a gentleman in the hotel I was staying at, B-hotel and resorts in Orlando. February of 2015 was my first stay out of total of five stays in 2015, February, May, June, August, and September...

Diamond Resorts International / sampler package

K2
Sep 10, 2018

We bought the sampler package stupidly after telling them we were not interested like 5x. We were there for like 5 hours. We got back home and decided totally not for us sent a certified letter with a notorized letter like it asks for. We hadn't heard anything and stated getting bills for...

Diamond Resorts International / service

Ka
Aug 28, 2018

While attending a presentation on August 25, 2018 in Williamsburg Virginia I was highly offended with the representative (Paul) whom conducted the presentation. I was accompanied by my co-worker/friend whom also was an invited guess. During the presentation my co-worker (Amanda Whitby) and...

Diamond Resorts International / not resolving my complaint

Te
Aug 17, 2018

To whom it may concern, We recently attended a time share demonstration at diamond Resorts in Maui, We unfortunatly purchased on the day now with great regret. Since coming back to Australia we have had only but problems that we cannot resolve, we were promised that we would have all the...