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Diamond Resorts Customer Care Service

Diamond Resorts Holdings, LLC.

Diamond Resorts International, 10600 W. Charleston Blvd.
Las Vegas
United States - 89135

Customer Support Phone Numbers

+1 928 284 0709 11 13

Diamond Resorts Complaints & Reviews

Diamond Resorts / Service and lies, pressured

KX6 on Apr 20, 2017
So in Las Vegas at Cancun Resirt, Eddie the person who helped get us a "deal" made us lie on our credit card application!! Put on a show in front of his financial manager and made us lie to them as well!! He prompted us what to say to everyone from the credit card company to the manager. I...

Diamond Resorts International / Erroneous derogatory report posted to my credit report

RubyTuesday1234 on Apr 19, 2017
I purchased a Sampler Package approx Nov 2015. I made monthly payments but decided to pay the amount off and did so in Jan 2017. I made 2 payments that month, the final on 24 Jan. I was never late on my payments. I kept receiving what appeared to be bills but the amount owed was always in...

Diamond Resorts / i am currently staying at the rivera resort at dana point

Hugh92301 on Apr 13, 2017
I parked my car in the hotel parking and came out later and there was human feces all over my car.There was a cone in the parking spot next to me but no one informed me the owner. I went in side to talk to a manager and the manger never came out...They gave me $30 to wash my car but the...

Diamond Resorts / My horrific experience

Kathryn Stanton on Mar 27, 2017
Hello. My first experience with Diamond Resorts was this weekend in Orlando. The reservation process was immediately messed up because our reservation was booked for May instead of March (through Air b&b), so not your fault. We were "upgraded" to your Grand Villas condos. The second night...

Diamond Resorts International / High pressure sales

ML - Canada on Mar 23, 2017
For myself and my husband we managed to get out of the ONE room (over 4 hrs - to which they accused us of wasting their time when we kept saying no and would like to leave) of high pressure tactics (after having to polity decline the constant parade of sales persons) only to be hit again...

Diamond Resorts / Refund

jasmine_2454 on Mar 12, 2017
Booking Number: 33308308R We arrived today on the 12th of March however after having been here for a couple of hours we received an emergency phone call asking us to come home as soon as possible due to a family emergency. We spoke to the front desk, explaining what had happened, and after...

Diamond Resorts / Stay away from this time share company

Joselon on Mar 11, 2017
We are owners of a time share at DRI club there customer service is the worst treat you like the worst there is never any availability of places to go on vacation super hi maintenance fees there sales associates will make you believe you can go on vacation anywhere at any time you want and...

Diamond Resorts / Timeshare problems

Janice Duke on Feb 27, 2017
I attended a time share "update" at Cabo Azul on Dec. 18th - pressured to by more points= rescinded the purchase on Dec. 20th - returned all the contract info, the rescinding letter, the tablet and the 500.00 credit put on my account as a buyer perk to the salesperson in question On my...

Diamond Resorts / Sunset bay tenerife

Zoe1973 on Feb 22, 2017
We checked into hotel 21/02/2017 for family vacation upon arrival very disappointed we booked two apartments and paid 925.00 for each apartment. We have 4 young children in the group . The apartments are riddled with ants, the staff and builders fly round on buggies all day with no...

Diamond Resorts / Financial department (payment of yearly dues)

Our dues were paid on time, electronically by our bank. It was not reflected on our account, so we contacted our bank. The check has been cashed by Diamond, so the bank sent a fax of the check to them to show that it was paid and before the due date. Diamond said they couldn't read...

Diamond Resorts / 2017 - special assessment - a synopsis of $192.97 assessment.. Cove II owners

peterv26 on Jan 23, 2017
-it does not relieve you of your responsibility - a $30.00 charge - late fee of $25 - charge of 18% - suspension notice - subject to lockout - a notice fee of $15.00 - 5% of past due amount - submit delinquent . . . to an attorney - assessment lien -foreclose on -small claims -delinquent...

Diamond Resorts International / The Sampler

AkireD on Jan 17, 2017
My husband and I feel misled by Diamond Resort International. The presentation was only suppose to be 90 minutes. It began at 9:30 and lasted until 2:30PM. Because of the length of time, we felt pressured to agree to something in order to leave. We agreed to paying the down payment for...

Diamond Resorts / Fraud and harassment

Kenneth Connor on Jan 17, 2017
In November 2016, I stayed at the Historic Powahatan Resort in Williamsburg, Virginia. The morning I checked out, they offered me a 4 day / 3 night stay for $150 - I said yes as it appeared to me a great deal. Turns out, it was a timeshare trap where my wife and I both have to go and our...

Diamond Resorts / Platinum ownership scam

EdwardQ on Dec 28, 2016
I was in Cancun Resort in Las Vegas for a week I have reserved for vacation. As usual there will be a complimentary greetings from the staff and they will direct you to Diamond resort office where they will tell you to attend a presentation about your stay and a promise of making sure that...

Diamond Resorts / Diamond resorts inc

Gernby on Dec 19, 2016
My wife and I went to Las Vegas . It was the first time we 'd gone. We walked into the hotel approached what I thought was the registrars desk. Instead in was a Diamond Resort sales crew. They immediately began to tell us of the "free gifts" we were to receive if we go to a sales pitch...

Diamond Resorts / Warning huge huge lawsuit ahead!!!

ssrah on Dec 15, 2016
got the names and numbers of thousands of timeshare owners with your company that have been misled and lied to in kona by director of sales Brett Walters, if he is not terminated for lying about resale and upscale of product and marketing reasons for our sales presentation, we will be...

Diamond Resorts / Diamond resorts membership update staff

James Evans on Dec 3, 2016
I am a Diamond Resorts owner, and my wife and I stay at the San Luis Bay Inn resort in Avila Beach, CA every year. First let me say the Diamond Resorts concierge "Jake" was awesome. Had it not been for him I would have been upset and possibly just left. Let me explain, last week while...

Diamond Resorts / Timeshare rip off in Maui

TVH25 on Oct 17, 2016
In 2009 I was pressured by Diamond Resorts to purchase a time share. Included in the offer was access to a large number of discounted rentals. The sales person even showed us how it worked, by quickly demonstrating how easy the system was. They also gave us vouchers for a couple thousand...

Diamond Resorts / Theft

Nick Otero on Aug 18, 2016
My room was broken into around 150 pm on august 17th by a staff member who makes the beds in the morning. The said individual works for a temp agency called liberty who is subcontracted by diamond. The said individual was already previously released or let go by the company and management...

Diamond Resorts International / Timeshare

Susan2016 on Aug 6, 2016
Help us address concerns about DRI! Disclaimer: The following is not intended to claim or infer that DRI has done anything wrong. As some of you know, a group of people have been engaged in a long term private investigation of DRI's business practices. We are nearly finished, but the speed...

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