Facebook’s earns a 4.3-star rating from 7780 reviews, showing that the majority of social media users are very satisfied with platform experience.
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Censorship
I post the following info straight from Lead stories page. Since then I am in never wnd no censorship mode of harassment and bullying. I have posted writers bio. They say I am not blocked or restricted. However, I am. This event happened as shown on photo. Sarah Thompson with Lead Stories continues to place hold on my post, restrict, or move what I post so that it can not be seen. February 7,2022 at approximately 630 am.
Desired outcome: Placed back to be able to post freely
Her bio that I posted set her off maybe?
I'm suspended on market place Asemahle Asentle Sinkintana, thats my account name, business page it's Mazizitheblackdiamond
On the 25 of January I couldn't log in my market place, and I reported that, I received a message saying I've sold a wrong thing, which I didn't, then I received one saying the matter is resolved but still nothing, I can't sell.
I was selling Ghana seeds for R150 which is the are other people that are selling that but their posts are not removed or reported
Desired outcome: Please open my marketplace so that I can work again
My Facebook account was locked on Feb. 5, 2022
I have submitted multiple IDs that are supposed to be acceptable, but I keep getting this message:
We can’t give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account. Learn more about the types of ID we accept in the Help Center:
https://www.facebook.com/help/159096464162185?ref=cr
I'm stuck in a loop. I was not hacked. I updated my desktop messenger app (Mac OS) and it logged me out of all my devices. I've not been able to access my account since.
Desired outcome: I would like access to my Facebook account: rox.Aubrey
my account was unjustly restricted
my account has been restricted for posting false information. I feel this is unjust & unfair because 99% of my posts are reposts and i am not the original author.& furthermore i am not posting anything to try to mislead anyone! i repost cute or humurous meme's, sayings, pictures, cute animal pictures, uplifting or inspirational quotes, etc, i repost several times per day so this will happen again if not resolved. if fact checkers are indeed fact checking they can plainly see that i am not actually creating nor am i the original author of most of the posts i forward & receive, & i feel that it is wrong to punish people for reposting something funny, cute, or inspirational that YOU ALLOW to show up on their feed.if you have to "punish" anyone please trace the posts back to the original source , & not target the ones that repost as most of us do not have the time or fact checking tools available to us as you do
Desired outcome: to have this restriction removed & for fact checkers to trace the nonfactual posts to the originator & not try to target reposters
My Account
I have been on Facebook for only about (2) weeks and my account has been disabled. I have not posted anything other than a couple of household items on Marketplace.
I have made only (2) friend requests and have not spent much time online with it as of yet.
I logged in yesterday and was told my account had been disabled. No reason or indication of what the "Issue" may be.
Desired outcome: I would just like my account re-activated, or at least some explanation.
Unwarranted "false information"penalties
Facebook's algorithms have me in their sites and constantly flag me for false information when the post (usually a meme) is obviously a joke. Today's discretion was the last straw. A meme I posted last week was tagged as false information. To add insult to injury, the photo they used as the photo that violated is not the same photo. I posted a joke about Facebook police and they claim I posted about China and Covid. I have a long list of supposed violations yet not one of them tells me WHAT the violation was. They're all blank.
Desired outcome: I'm very careful about what I post and I make an effort to inform others about posting false information. I research before I repost. A joke is a joke. Facebook algorithms are out of control. I want my name cleared.
I cannot access my account
I recently moved to a new town, then purchased a new mobile phone. I attempted to log onto my Facebook account, it did not recognize the new device and location. I logged in with my laptop and approved the sign on for the new device, it showed approved for short time then locked me out. I then had to change my password. After I changed the password, I attempted to log on using my old device, it asked me to use the last device I logged on to approve sign on. I attempted to approve on the laptop and been logged out of all devices. Since January 26 to now, I have been attempting to verify my identity every day, nothing seems to be working. The challenging questions to select 4 comments written the past 3 months, have been answered correctly many times, Facebook is still saying they cannot verify my identity. I sent emails with copy of my Driver's license, copy of the new phone/device receipt, proof that I have moved since December 29 and have been using Facebook at this current location, Facebook has not gotten back to me. I felt this was a lost case. I ended up creating a new account, they deactivated the new account and redirected me to log onto my old account. I have tried everything and still not being granted access to my account. I have had this account since 2008, and this is the only way I keep in touch with old friends and relatives from all over. I need to be able to get my account back without all these troubles.
Desired outcome: I want to be able to directly verify my identity and be granted full access back to my account. Facebook should use my photo ID, my proof of address (old and new), receipt of my new phone, video call to myself.
Impossible to get old lost phone number deleted from my facebook account
Case [protected]
Impossible to get old lost phone number deleted from my facebook account, due to FB needing to send me txt to my old lost phone number in order to do any change!
Spent hours talking to Facebook support through Chat and phones for the past 6 weeks and still not resolved. This is unacceptable and shameful.
Desired outcome: That a support staff efficiently helps me delete my old unaccessible phone number from my FB account!!
Scam
An illegal post of a FB site using my name and photo was illegally used in a harassing, intimdating, and threatening manner by William Heffernan lll , post this FB site with the following heading " Terry Mulvey - The Way He Is "
Please remove this site that Heffernan has used on FB in which to target me in a harassing, intimidating manner...
As a result this scammer has committed my right to privacy as Heffernan has used my personal information by name and photo
Please Remove this site as he has refused my request of this site he set up
without my permission.
Thank you, Terry Mulvey
My fb account has been hacked-no way to reset
Hello,
My FB account was hacked on January 26, 2022. I received an email from FB saying that my primary email was changed to [protected]@gmail.com. I then received an email from FB saying that my phone number was changed to [protected]. I did not make either of these changes. I used the secure your account link and when I completed it, it stated something is wrong and cannot process. I have been a FB member since 2008-2009. I have contacts on my account that I would not be able to find again due to familiar names and places they live. This information is valuable to me. I also have years of pictures on the site from trips, etc that I would like access back to. I have tried to email FB at several different emails, no response. I tried to call FB at 650-308-7300 and 650-543-4800 and the result was a machine that states they are not currently taking phone calls to assist customers. They have no directions online to resolve hacked accounts. I need someone to contact me and fix this situation please. I did not disable my account, change my email or change my phone number. Currently it is as if I have never had an account. I can't even get a friend to help me reset because they can't find me. My account has been active since 2008-2009 and should be easy to verify. When and or if FB contacts me I will be happy to provide information that verifies this is me. Please HELP.
Desired outcome: Please reset my USER ID so I can get into FB and secure my account.
locked out of facebook
I have been locked out of facebook and because they have the wrong email account for me, I cannot get back on or even contact them about the issue. The lockout has nothing to do with me, rather what they claim they detected may have been unauthorized access by someone else. Have written four letters to them but no response. They even control my computer's access to the facebook.com website. I can't even get on there. I am unable to connect with friends or distant family members because of this. Facebook claims to give other choices to get unlocked but it is not true. The only way is to have a code sent to your email which if you no longer have that email will be a dead end. All I want is to get unlocked and able to access my account.
Desired outcome: get back on facebook
Facebook disabled
Complaint against Facebook disabled nothing to do with me, I am so angry at people who get away with taking over and posting terrors thing which I know nothing about yet Facebook disabled my Facebook I am an 79 year old woman who knows nothing about terrorism and I need my face book to keep in touciam not a company I am an only person who need Facebook to keep in touch with my family with my family this is beyond a joke
Desired outcome: get my facebook back to normal
Being blocked from facebook from 31 December 2021
I have been blocked from facebook from December 31 because apparently I need the "two factor authenticator". I have tried and tried but the I.T. skills required are far beyond my capabilities. The instructions were not linear as described! I have received an OTP number if that is any good. Can you help guide me through the long and VERY complicated pathways to establish this "two factor authenticator"? facebook is one of the few social outlets I have these days, with increasing sickness and having to isolate because of the coronavirus.
Desired outcome: Being able to rejoin facebook!!
Unauthorized facebk changes on my credit card
I just noticed unauthorized facebk charges on my credit card:
Jan. 8 2022 amount $9.04
From facebk menlo park ca
Dec.9 2021 amount $13.56
From facebk menlo park ca
Nov.21 2021 amount $3.39
Facebk menlo park ca
Oct. 22 2021 amount $13.56
Facebk menlo park ca
October 14 2021 amount. $11.11
Facebk menlo park ca
Sept 14, 2021 amount $6.73
Facebk menlo park ca
Aug. 16 2021 two transaction $2.83 &. $2.83
Facebk menlo park
Aug.17 2021 two transactions $2.83 & $2.83
Facebk menlo park ca
Aug.18 2021 $4.52
Facebk menlo park ca
Aug 23 2021 amount $6.28
Facebk menlo park ca
Aug 24 2021. Amount $10.17
Facebk menlo park ca
I want my money back. I've never authorize these payments…
Desired outcome: Money returned to my credit card
Limited service
I am so annoyed with face book limiting my account for absolutely no reason. This is acting to restrist free speech. This is acting against international law and Its in infringement of my human rights. I intend to raise this with my MP Stuart hosie. Please respond to this to by my email address
[protected]@aol.com as I want a paper trail for future legal action against face book. Feel free to limit my account further as it will add further credence to my complaint.
C Goldstraw
racial slurs and stereotyping a race of people allowed on facebook
face book has standards and one of the standards is hate speech that is enforced. Facebook continually allows people from other races to use racial slurs aimed at and against Native Americans. The term "Redskins" is a dictionary defined racial slur and the imagery that is usually posted with this term is stereotyping a race of people. Schools and sporting teams continually use this term on facebook along with individual people. When someone is reported for using this term under harassment and or hate speech you refuse to uphold your standards and remove the post. But you will punish someone for calling a white person a white man? racism is racism and harassment and hate speech is harassment and hate speech. The time has come for facebook to evenly and fairly uphold the standards against any and all races of people including Native Americans.
Desired outcome: enforce the hate speech and harassment against all races of people and not just some
You are not allowing me to log in to bowling king. If you don't allow me I shall sew this brand for every penny that you have
I've been trying to log in and Everytime I try it just goes straight back to my home page, I've been trying at least 50 times and I still can't connect.
Desired outcome: I will sew this company for every penny that this has
Advertisements
Over the last several weeks, Facebook publishes scam ads on my timeline on a daily basis. Sometimes several a day. They often revolve around Tesla, bitcoin trading or 'get rich quick' and link to a fake news site with made-up interviews.
Facebook has no customer service, not contact info. Reporting ads has no effect. One year earlier, they published bitcoin traiding scam ads about daily for half a year.
The advertisements published are completely out of line with the self-published community guidelines. Most ads are published by fake pages.
Desired outcome: Stop providing scammers with a platform. Stop publishing scam ads.
Cannot log in
Rob [protected]@outlook.com 10/01/1947 [protected] Australia
Crazy got disabled 2 years ago - can still get on Android and
Got a message 2 years ago that they were reviewing my disablement
Desired outcome: Want to be reconnected
disabled for nothing but trying to get back in
On the 29th of Dec I recieved an email saying my e-mail address was changed was it me? I clicked on no was not me.
Then the trouble started. I followed what it said to reverse back to my e-mail. It didn't work. So I kept at it trying to convene that it was not me and could not gain entry into my fb. I put in my password and was told it was an old one so they said they would re=direct me to put in a new password. Thus I did that too and still no entry. So dumb me (I am 68 ) thought if i could just get in to play my games so I set up a new acct. Thus was told no that I was still disabled and now I get a message that I am permanently disabled.
Not funny being I really am disabled and this fb thing is all I have for my entertainment. I've had the acct 12 years and keeps my loneliness down to a minimum. I have no idea what I did wrong to get booted like this, geez I have seen tons on fb that should get others kicked off but nothing I have done, so was thinking that maybe who ever changed my e-mail address must of gone into my acct and done so, why else would someone change it?
Please help me fb.
Desired outcome: Please reinstate my original acct started in 2009 so I don't lose all my friends and memories
Facebook Reviews 0
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About Facebook
The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.
In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.
Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.
Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific problem you faced with your Facebook account or service.
- Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
- The exact nature of the issue, with as many details as possible.
- Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
- The company's response or lack thereof.
- How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.
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Overview of Facebook complaint handling
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Facebook Contacts
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Facebook phone numbers+1 (650) 543-4800+1 (650) 543-4800Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
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Facebook address1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 05, 2024
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