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Facebook Complaints 1392

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P
11:10 pm EDT

Facebook sale of a mobility device

I tried to sell a collapsible, lightweight wheelchair which was never used as it was not needed to assist partner who was recovering from major surgery. Facebook disallowed the ad claiming it was against their Commercial Interest Policy. When I read what was not allowed, all I saw was things like breast pumps, safety first kits. bandages etc. A wheelchair does not involve any invasion, restriction or treatment of a body.

Asked for a clarification and got the same message. Lazy Facebook with robot replies.

They should include wheelchairs on their banned list if this is the case.

Desired outcome: Clarification of vague details as to why a wheelchair is excellent condition (never used) is not allowed for sale on a F/B community group

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12:58 pm EDT

Facebook why is my account disabled and why on community standards

i am an ordain minister and can proof it by sending you a pic of my condentuals.So then why is my account disabled

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8:17 pm EDT

Facebook Fact checker / communist standards

My account has been lock 3 times: #1 friend posted she almost burnt her house down after walking in and almost stepping on a snake! I replayed I burnt it down also! A lot of people are scared of snakes! Was Lock out of account, # 2 post of US Police being shot at by Mexico Drug Lords! I stayed get snapper and not time the Drug Lords shot at our police to light the drug lords up! Was lock out again! Now today made a statement that if your dumb enough to try and take a policeman gun or taser you should be shot! Your liberals are police hating they stand for criminals. Unlock the account. Account is under “ [protected]@yahoo.com!

Desired outcome: Unlock my account

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Update by Buddy Dugger
Apr 15, 2022 7:09 pm EDT

Forward to FOX, Newmax, CBS, NBC, RNC, DNC and FCC:

Lock account: Maddog801@yahoo.com for six days for taking up for police who had to shoot a criminal fighting him attempting to take the officer taser, then block for stating that police officers being shot at by Mexico Drug z lords the police should have a sniper and light the criminals up trying to shoot our police! How discussing and disgraceful can these so call communist checkers be!

Yes I go on the news and bring copies if not unlock at once!

Buddy Dugger

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TheldrakisCS
TheldrakisCS
US
May 12, 2022 10:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

any chat platform or website, not just facebook [now and in the past], has a no violence policy. saying you want someone, even in defense of someone, to have violence against them is against the rules. it isn't political, its not censoring, it is a stand against ANY form of violent content. it is unfortunate that you were blocked, the comments hit the no violence rule so they took action that went by the rules.

Before anyone points it out, there are allot of content that is put up any point in time. no one is perfect [not even the bots] in seeing and flagging all violent content. even reported content is checked and sometimes they deem it fine due to unknown factors in their investigation that might be flawed.

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4:11 am EDT
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Facebook Facebook social media account

my facebook acct was hacked on apr 8 2022. hacker chgd my email address and password at 8:00 am pdt per fb's email then sent me. I followed FB's step by step instruc to secure my acct. it didnt work. tried to upload my id a million times but fb kept rejecting it saying it was a photo issue. my id is definitely valid. it is a calif state issued drivers lic thru dmv. my pic is not altered or damaged. copies uploaded were very clear and all info readable. after a bunch of failed tries at uploading id i waited til next day to try and recover my acct again but now for the last 5 days ea time i try to secure my acct I keep getting fb msg "cant use ths feature right now" and it won't let me try and secure my acct. im afraid hacker has been offensive and has gotten my acct banned for bad behavior. this makes me feel deeply violated! Now realizing that FB won't help me and isn't availble is like being victimized all over again x 1000! My [protected]@yahoo.com to [protected]@post.com on Friday, April 8, 2022 at 8:00 AM (PDT). I didnt do it

Desired outcome: i jst want help to get bk into my fb acct & recov wtever they deleted. It hsn't bn 30 dys so i know its poss. I jst wnt someone to plse help me. i'm worried sick over evil hacker cntactng my frnds or doing God knows wht to humiliate me!

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3:06 am EDT
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Facebook discrimmination evident in Facebook penalty system

I have been accused of breaches in community standards for,

being sarcastic (regarding police brutality against a pregnant woman),

using a common turn of phrase, (kick him to the curb) common in Australia and used when advising someone "to move on" re a boyfriend, freeloader, grifter etc and most alarming after praising a female doctor for a well delivered speech and decrying the ability of the men in the room to "get it" was considered "hate speech".

I live in a wonderfully multi-cultural country where hate speech is soundly condemned and I applaud that, but try as I might, I struggle to see the hate in any of my comments. Sarcastic? yes - Colloquial? probably - full of disdain? definitely.

Full of hate? not at all - inciting violence? never

Simply Aussie vernacular, which often is "in your face" with its brutal honesty. Without having any consideration for context or nuance, leads me to conclude that facebook does indeed discriminate against me on the basis of my nationality.

To make matters worse there is no proper review system in place to correct any errors facebook make.

Desired outcome: Instead of ignoring me, I would like my comments to be reviewed, preferably by an Australian or U.K. individual more familiar with the Australian way of speaking.I would like these infractions removed from my account.

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11:01 pm EDT
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Facebook My account was hacked

Dear sir or Madame. My name is Anders Groth my email [protected]@gmail.com. My account has been hacked and the hacker canged my email address and password. I can see my account with my phone number [protected] but I can not recover my account because the hacker changed my email amd password and I am running in circles for the hacker is contacting my contacts. I need help with this please. Attached is a pdf of my passport to show I am who I am. Thank you. Regards Anders Groth.

Desired outcome: Get my account back from the hacker.

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9:25 pm EDT
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Facebook Banned for comments

I have had 3 very unfair and wrongly judged abuses of community standards held against me.

1 I made a sarcastic remark about police brutality

2 I used a turn of phrase, "kick him to the curb" which translates to ...do something about it

3 Praised a well delivered speech

In Australia we speak up and speak out if we see a wrong but clearly our candid turns of phrase leaves us as being classified as "hate speakers".

At no time were my remarks "hateful" or targeted.

I have read many similar accounts where context and nuance remove all thought of hate being involved at all.

The system to appeal such labels doesn't work (that is if you can actually get your complaint reviewed) and needs to be improved.

This is clearly a highly flawed system of penalties that needs a do over.

Desired outcome: I would like a human being, preferably Aussie or U.K. to review my remarks and then explain to me whether or not or simply why they are hateful.I want these "infractions" removed from my account.

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12:50 am EDT

Facebook Facebook dating app

It is 12:40 am, April 9th.

My 15 year old son asked me why Facebook is suggesting he join a dating app. Then found out it's been suggested to my adult sons as well.

I do not condone my 15 year old dating at this time. And I do not appreciate you soliciting my son! This needs to stop immediately!

Desired outcome: Permanent Removal of the app/service

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Complainant91923
US
May 11, 2023 12:20 pm EDT
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do not use that app its a scam and false info

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Complainant91923
US
Feb 01, 2023 4:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

do not use fb datng app its 85% scam not worth it at all

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J
2:25 pm EDT

Facebook Disabling accounts

Facebook just disabled my account without any information as to why they are doing so.

They are not specific as to why they are doing this, this needs to stop, they are frivolously doing this to customers without an explanation as to why.

This is the message they post.

" Your account has been disabled

For more information please visit the Help Center.

Your account was disabled on Apr 6, 2022. If you think your account was disabled by mistake you can submit more information via the Help Center for up to 30 days after your account was disabled. After that, your account will be permanently disabled and you will no longer be able to request a review."

When you go to the help center there is not much help. Something needs to be done to resolve such issues.

Desired outcome: Need contact information from Facebook, so I can talk to a representative about this issue. Want to know what I posted that would cause such actions.

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6:37 pm EDT

Facebook Sardayshop

Hi : I am Sam from Excel Product Services a business entity located in Toronto Canada. I placed an order with Sardayshop for my shop equipment ( lift tool 2 pcs ) trusting its authenticity being listed on facebook. Apparently my money was sent to irtiquel.com for CAD $ 57.27 by SardayShop . I have not received the items till now from this company.

The order # is [protected] Payment info : MBF220120063902655 Order date Jan 19, 2022.

I am trying to contact SardayShop and there is no information on their contact telephone #. On checking for the details on IRTIQUEL the final recipient of my money I found that it is a scam organization and not legit.

Trusting facebook I made this transaction. Request Face book to get my refund from Sardayshop. My email id is [protected]@bellnet.ca. My telephone # is [protected].

Thanks and regards Sam Apr 02, 2022

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2:58 pm EDT

Facebook Stop the scam and shut down my facebook page

My name is Tina Grinnell and I am contacting you about a scam that is going around on my face book page. They have my driver's license and picture of me asking people to send money to a cash app account and they will receive something in return. I was just made aware of this, And need to stop it immediately. I tried contacting face book, however, I never received a response. Thank you for any assistance you can provide me on the next steps to take.

Tina Grinnell

[protected]@gmail.com

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10:53 pm EDT
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Facebook Lack of diversity and deprivation of enjoyment of goods purchased

Approximately a week ago I was banned from using my VR Headset for 3 days for making "hate speech" on facebook.

I had praised a doctor for a well delivered speech while decrying a lack of understanding from the male gender involved. There was no hate directed at anyone for which I was accused.

My VR set cost in access of $600 and it defies decency and potentially consumer law to curtail its use in such an arbitrary fashion.

Facebook tell me that I can appeal to the oversight board but I cannot...Not only are you advised your appeal may not be heard by the board, it is impossible to access the site (I have tried many times over many days).

Facebook shows a stunning lack of diversity as well as they are unable to view/judge comments in context, or with nuance, or just plain ol' country of origin vernacular, sarcasm or humour.

Diversity dictates that culture including its language can and will vary from country to country, believe me I know, I am a proud Aussie from one of the most culturally diverse lands on this planet and wouldn't live anywhere else.

Please fix this unjust system...

Desired outcome: I would like the method for accusing wrongdoers to be accurate and take into account context humour sarcasm etc.

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Update by Tonifrom down under
Mar 30, 2022 1:50 am EDT

Can I add to outcomes desired...Facebook need to separate their penalty system from the chattels bought by consumers.

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12:53 pm EDT
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Facebook Banned

Dear Facebook

My name is Anita Pettengill my AOL account was hacked, leading to my Facebook account being hacked. My facebook was shut down for inappropriate content. I can assure you it was not me. Apparently there was activity I was not aware of.

I am sending you proof of hacking into my accounts from out of the USA and the days leading up to the shut down.

I was told also to attach my drivers license for proof of idenity.

Please reinstate my facebook page.

I am attaching all proof that my account was hacked from aol (which I dont use but that is where I originally opened my FB account) therefore it started the ball rolling for this unfortunate series of events.

I use FB for business as well as personal and run a non-profit... which I think is what started the hate. We were collecting items for Ukraine 🇺🇦 refugees... I think someone saw that and retaliated.

Thank you for your attention to this matter.

Sincerely,

Anita Pettengill

203.470.1296

[protected]@gmail.com

AnitaPettengill

203.470.1296

Desired outcome: reinstatement

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2:30 pm EDT
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Facebook I have been locked out of my personal and business accounts

On March25, 2022 I received a notification that one of my e-mail accounts had been used to log into my personal account. Not knowing that e-mail could have been used on a desk top or cell also associated with the 2 other e=mails 3 business accounts, a personal face book, etc, I said it was not me. BOOM. Locked out from all facebook activity. OK attempt to to prove its me. I do send the e-mail associated with original account, a photocopy of driver's license. Not good enough. They want proof of employment? I have given the all they have asked for. "they can't read it" I feel they are fishing for personal information. I will answer any question they want but I do not want to continue to send copies of personal information. Today they give me a message the site to correct this is broken. What's really going on Facebook?

Desired outcome: I want access restored to my account immediately!

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9:23 am EDT

Facebook Will Austin

My sister passed in dec 2021 she left me her sister as executor of her will, her son was not happy about her doing this so now he has posted on his profile derogatory remarks and name calling and has even posted a check for all to see with bank info and addresses.

We are filing a lawsuit against him these are total lies and is ruining my business and harming my reputation it needs to be taken down, he has been ask to do this but refuses.https://www.facebook.com/will.austin.7

Desired outcome: Remove profile from facebook

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10:39 am EDT
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Facebook Facebook

I had a problem with the stupid AI camera last night attempting to verify that I am a real person and my account was suspended. Why? 24 March 2022

Desired outcome: Reinstate my account Warrenj Hudson

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6:05 pm EDT
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Facebook I have been hacked and I had no control.

Facebook has disabled Ken Craig and my other site I had with mine Gatorheadband.

I would like to know why, they were trying to tell me but I couldn't answer them. I have never been taking off for any reason. I know something happen and must have been bad. I would like to know who and what they actually did. If you can help in any way I sure would appreciate the help.

My email([protected]@live.com)

Thank you and take care

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2:55 pm EDT

Facebook Marketplace

On 3/16/2022 @ 10:01 am I was sent a notification from Facebook that someone logged into my account from a state I don’t live in. I changed my password. On 3/17/2022 I received a notification that I am being blocked from using Marketplace because a listing I posted went against their Community Standards. I did not post anything for sale since September of 2021. Facebook will not restore my ability to use Marketplace or tell me what it was I supposedly listed for sale. I have asked for a review of this matter but Facebook states that after careful review they are unable to take further action on this matter even though i am not guilty of what they are claiming I did!

Desired outcome: Restore my ability to buy and sell on Marketplace and issue an apology to me!

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8:01 pm EDT

Facebook Facebook itself

I was commenting to my best friends daughter, who is a really good friend of mine. She was explaining how the world can't handle her. I specifically told her, that she doesn't scare me, I would have Evan Crabtree beat her up. Evan is her older brother, and Justyne, Evan, her mom and dad are relation of mine. Your logarithm accused me of bullying, which is so far from the truth it's ridiculous. I haven't been perfect, but I've intentionally watched my language, only to be ambushed by your program.

Desired outcome: I want the restriction on my account to be rescinded.

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Tonifrom down under
Nullawarre, AU
Mar 29, 2022 11:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

another comment taken totally out of context

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M
7:52 am EDT

Facebook Recent Comments(hourly exceed)

I'm pretty sure I select the correct answer for the recent comments but Facebook says there is something wrong. I want to log in to my account as soon as possible. Now, I need to wait an another hour. I can't access the account on another device. When I try once in site, it works perfectly but when I log in to Facebook app... The laptop that I used for "approve to another device" is not working anymore, they mean to log in again by approving to another device. I tried answering twice the required.. recent comment and I failed. I hope there is another option than "approve to another device" and "recent comments". I'd rather pick sent code to email address or number but it didn't show up. I am restless right now. Helpppp.

Desired outcome: I hope there is another option than "approve to another device" and "recent comments". I'd rather pick sent code to email address or number but it didn't show up. I am restless right now. Helpppp.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

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Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Marketplace was posted on Sep 5, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7780 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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    Sep 05, 2024
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