Be aware of expedia's nonrefeundalbe policy
I spent countless hours w/ an expedia custormer rep,when i couldnt get any where w/ her, i requested the supv, why even bother, he too claimed he could help me. My dilemma started when i booked a hotel and car package with this expedia. After booking my reservation i did additional search on the hotel i was staying. Silly me i should've done that prior to booking. To my amazement the hotel in plantation fl was not a desireable hotel. There was a blog online about this hotel and the comments were undesirable about the plantation hotel and conference center. I became a little concerned. I decided to call expedia and req another hotel and was was told by both customer service and supv that they cannot switch the hotel and will not issue a refund because of the agreement they have w/ the hotel. She suggested that i pay for another hotel. I was livid! I was also informed that since i checked that legal binded agreement online(As if i had any other choice) i cannot and will not get a refund/ credit to my credit card. I contacted my credit card company and started a dispute, i wasnt going to allow them to take charge my account for a hotel stay that was not going to take place. I contacted the hotel and the night clerk was more than happy to cancelled my reservation. However she was unable to do so because i didnt make the reservation with the hotel itself. She instructed me to contact expedia. I called them again and got another customer service rep who did more than the other two incompetent employees were able to do. I felt as if i was dealing with a totally different company. She contacted the hotel, confirmed that they were willing to cancel the reservation and she then issued me a credit. The bottom line is dont take no for an answer. Go the extra mile and try to accomplish that goal. I will not book another reservation with expedia again. I will be reporting them to the bbb because the consumers should not be treated in this manner. I should not have to make multiple phone calls to get a credit/refund.