Expedia
reviews and complaints

I booked a hotel package for Riu paradise in the bahamas. I had to change the reservation. They said because it was so close to the date I had to cancel the hotel and rebook it. They even had those directions on their automated calling, because of changes and cancellations. I went to rebook it and they told me there were no reservations left and to book with Riu directly and I would get the full refund back. I did that and they only refunded me back half the refund and said it was Riu's rules. Even though the hotel staff directly on the RUI.com site and the staff directly at the hotel said that it would be Expedia that would need to refund me. Expedia says it doesn't charge fees, but in fact they keep the fees from Riu as the other half went to them and not Riu. Riu confirmed this. My internary with Expedia is [protected]. When they were supposedly on the phone with RIU not once but three times they dropped my call. I called two days ago and they took down the reservation from Riu itself whicih is WRC0GPT4, confirming indeed I rebooked with Riu and stayed there as Expedia told me to to get my full refund. They have not contacted me back and keep saying they can't get ahold of Riu, but I have spoke to Riu each time with no problem. They are purposely keeping my money and not wokring with me. I have all receipts and they have all my conversations with them recorded. I am lookingofr my other half of my full refund.

Before the "order" by the CA governor to "stay at home or place of residence" on 3/19/2020, I had made a non-refundable hotel reservation through Expedia. On 3/16/2020 I tried to contact Expedia to cancel that reservation but was unable to contact them; therefore, I contacted the hotel directly and told them I had to cancel due to doctors orders not to travel during the escalating pandemic occurring (my wife and I are both 75 and she has existing medical problem conditions, making her in the most vulnerable category). The hotel said we had to go through Expedia to cancel our 50th Anniversary hotel stay reservation. Finally on 3/19 I was able to cancel the reservation through Expedia; but, with no refund of the $152.82 we paid Expedia. Due to the unusual circumstance of a global pandemic, doctors instructions to not travel, and a Governors' order for all Californians to "remain at home", it seems we should be given a refund for our hotel reservation cost through Expedia.

Today marks our time frame designation to get help with our canceled trips, ie our flights. Down phones for two days, no online chat people, trouble with website. I totally understand their issues with overwhelming calls, but in today's world getting a good IT person is not difficult. Letters from the CEO is not solutions! Tomorrow I file with the attorney general's office, BBB, and I will notify every airline and file a complaint with them in using Expedia's service. In all the years we have booked with Expedia we never had issues, again I understand their situation, but how many people could you have taken care of in the last 48 hours? I followed every rule they gave us, it's time for them to honor those rules.

Now I am getting frustrated. I have talked to 2 agents on the phone. To the first agent I said I would like a refund or a voucher/raincheck. I mentioned that the itinerary didn't allow for refunds so the voucher/raincheck was fine. She contacted the hotel and they would not be reasonable during the Coronavirus pandemic. She then asked if she should cancel the booking. I said "I guess so, VIA rail has cancelled and I have no way to get there but I want to be able to leave a scathing review." She said I could still do that.
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I called back when I couldn't find any way to review the hotel and the 2nd agent told me I could have got a voucher/raincheck but now that the booking was cancelled, I cannot. She quickly lost her helpful nature and just referred me to Expedia support online.
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What gives? The first agent was pleasant through the entire call but didn't understand that I knew I couldn't get a refund and that a voucher/raincheck was fine. the second knew the mistake was on their end but didn't want to deal with it. First and last time dealing with Expedia.

My name is Samantha Hickey. My #[protected]. I made travel arrangements on February 28, 2020 for the week of 3/16-3/20 to Denver, Colorado. I tried several times to call Expedia to cancel after the Covid 19 outbreak. I was on hold for 3 hours and then got cut off. I talked to the lady at the United counter and she said she could not help me. Then when we arrived at the rental car place, I could not get the car because I don't have a valid license, but I was never asked this when I made the rental arrangement. So, I acquired an additional $400 expense to make another rental. I have tried to reach out to Expedia, but cannot reach anyone.

I cannot get anyone to answer or help with a flight modification. Online tells me to call. Phone lines answer with automated responses and then hang up. How am I suppose to be safe about traveling when neither Expedia NOR Turkish airline are accessible via online, phone or even in person communications? I went to the airport and was sent away by the Turkish Airline staff with the directive to "keep trying". Keep trying calling and pushing the same online options that have yielded nothing for 2 days? Please someone help

We have been attempting to contact customer service in regards to cancellation of our upcoming flight due to travel restrictions as a result of Coronavirus. We have now been on hold for over 2hrs in addition to several earlier calls where we were disconnected. We are currently well within our time frame to cancel and have also reviewed the airline's current cancellation policy and are attempting to follow the third party booking policy but are unable to actually connect with an agent. We have even tried to review the form link on the cancellation tab but have only been circled back to the main page. Totally unacceptable!

We booked a flight to Dubai several months ago to take a cruise ending in Rome. With the coronavirus we had to cancel our trip. We have spent days trying to reach Expedia to cancel our flights. No one answers phone, chat, email, NOTHING. Our Dubai flight leaves tomorrow 3/15/20 Emirates #MYQYSF, Expedia reservation number [protected]. Also we have a reservation for returning from Rome on 4/11/20 itinerary #[protected]. We need these canceled asap to get a refund..

Thomas and Thera McGee
[protected]@sbcglobal.net
[protected]

For 4 days in a row, I've been trying to contact Expedia customer service to discuss my options regarding my booked all inclusive vacation to Mexico. I've been calling the hotline and so many times it has technical difficulty. Today is March 14th and my trip is scheduled on March 19th but the government is urging Canadians to travel outside of Canada due to corona virus. I've been calling Expedia so I know what options I have, if I can cancel or reschedule the date of the vacation package . I only have 4 days remaining before our flight and I don't want to lose the monies we paid. Can someone please help me. My confirmation number is [protected].

Tried to call Expedia Costumer Service, as this is the only way to get this done. I was put on hold every time for more than 30 minutes, when somebody finally answer, they just said their system was down and was told to call back in 4 hours.

This has been the situation for more than 48 hours now. Tried everything, phone calls, e-mails, couldn't talk to anyone who could help!

This company should be sued for fraud. They claim to have customer service, but they don't! Their website, phones and mobile app are not working and they cannot be contacted at all and no changes can be made to any flight. Of course I cannot change my booking through the airline because they will only refer you back to where you originally booked the flight. If this situation doesn't improve soon, I will contact my credit card company and request to reverse the charges, based on their fraudulent business practices and suggest others do the same. And I'll just rebook with the airlines and never use a third party again!

I've been trying to call Expedia customer service for 3 days and they're experiencing "technical difficulties" for this long.

I finally get through at 3pm est and request a call back in an hour and a half. It's now 4 hours and I'm still waiting. Flight prices drop and i want to either cancel and re book or at least get the price match guarantee. I can't do that if they're avoiding calls. What a joke.

My wife and i bought a flight on United Airlines THRU Expedia and bought the travel insurance for an extra 7% and when we cancelled due to Covid 19 and my autoimmune disease Expedia did NOTHING. I spent 2 hours on the phone and Expedia said i had to go thru United even thought the insurance is thru Expedia. If i went on a cruise with the pandemic i am at high risk and my wife cannot be quarantined for 2 weeks.

Expedia cares more about profits then the health of our Nation

During this time of health concerns throughout our country especially when flying, I want to share my story with America about the difficulty I encountered when I was encouraged to cancel my flight because I because ill with the flu.

After listening to the news and doctors throughout the country, they asked us as Americans not to travel if we knew we were sick or give time to get well before traveling. Therefore the day before my flight, which I had booked on Expedia, (I had purchased the the insurance for flight protection) I called Expedia.

They first informed me although because I had purchased the flight protection, it did not cover the flight because the airline has their own policies. This is not something they let you know in bold letters. In addition, they put me on hold for one hour and twenty three minutes.

I took the time to call United and explained my situation, and they said; "Tell the Expedia Rep to call the Executive Desk at United, and also ask for a three way call." I did this, only to find out from the rep that this was not their policy and they could not do anything to help me.

I went to the doctor on the 2nd of March and the Doctor did in fact tell me I had the flu and it was not a good idea to fly because I could infect other people.

I came home and started to fill out the paperwork for the insurance company. It took me 4 attempts and I'm still not able to upload the files because they say the file is to large. I re-sized it, still the same info. I finally sent what I had. I spent two hours on the phone; had to go to the doctor; had to travel to the airport so I could get this all documented; and finally fill out the paperwork, which I am sure is not complete yet.

When profits over-rule the care for a human being, when protocol become more important then the person at the other end of the phone and when all of us who are traveling put our hands into the hands of Expedia and their travel insurance company, it will take you over 6 hours of your time, and weeks if not months to get things resolved.

Expedia wants to wash their hands of being responsible for what is going on. The insurance company tells you have to talk to United or the airline you choose and United said, you have to go through Expedia since they booked the flight. It is a cat and mouse game. Finally the consumer gets tired and gives up. Expedia is more concerned about the profits then the person they are dealing with. It is time all of us take a stand and let Expedia, and all the other money grabbing corporations understand as Americans when we have been told to do what's smart for the health of our community, and they could care less. Bottom line….I'm not flying today because your health is more important then the money I will lose, Thanks Expedia.

Hotel Location: 7401 NW 36th Street, Miami, Fl 33166
Name of Hotel: La Quinta Inn By Wyndham
Itinerary #: [protected]
Complaint: The Customer Service (woman) was nasty and uncaring. She should be retrained or seek another job. She did seem interested in customer service.
Room: The room was smokey. There were molds on the roof of the bathroom, broken toilet seat and cover. The beds could not sleep two people. The sheets were not cleaned.
Building: This is more like a Motel rather than a Hotel.
This is the worse stay I have had in all of my travels, including abroad.

I am seeking a full or partial refund for staying there.

Hi,
I have been so frustrated with Expedia and Air Canada.
My name is Micheline Saliba, I have contacted Expedia numerous times, through calls and emails and was not successful. I have also called Air Canada tens of times and they don't answer. I have been trying to solve this for days now and no one will even answer my calls. I NEED HELP!
I have received an email from Expedia, from Diane Decker
Corporate Customer Care/Tier 3/Operations.
And she stated that she had opened this email to accept replies!
I have sent in many replies to this email as she has told me and did not receive a response back.  
I have called Expedia, numerous time and was hung up on, twice. Waited on the line for a long period of time and calls were ended while I'm waiting! And No results.
I am so disappointed in Expedia's customer service.
My family and I been customers for Expedia for years and we all book a minimum 3 to 4 trips a year. This is very disappointing and I need someone to help me.
I need to cancel the following tickets to Australia as I am so worried about the Corona virus and how is it resulting in death. I am worried about my safety and the safety of my daughter.  Please help me cancelling them. 
Ticket 1:
‪[protected]‬
Ticket 2:
‪[protected]‬

Thank you 
Micheline Saliba 
‪[protected] (call only after 4:10 pm) ‬

This is a copy of Diane's email.
pleaseHello Micheline Saliba,

We have received your email regarding your flight to Australia. I have opened this email
to accept replies.

I tried to call you at the number in the email you sent, and left a message.
Would you respond to this email with a time and number that we can reach you,
so we can better understand the issues.

if you prefer to call you can call our Customer Care Department and give
them this case number E-[protected].

Thank you,

Diane Decker
Corporate Customer Care/Tier 3/Operations

Hi there,

My parents are aboard the Westerdam cruiseship that was denied access to disembark last minute in Thailand. I called expedia in Thailand long distance and was on hold for over 1 hour in 20 minutes increments after which i was disconnected. I then chose to call the sales department and was connected to a representative immediately. It is absolutely ridiculous that to purchase a flight the customer service is super fast but to cancel a flight which is not an option on the website i had to wait over an hour. I asked to speak to a manager twice and was put back on hold with the cancellation department. I want my long distance charges reimbursed and something done about a company that is using Expedia's name that provides 0 customer service. This is absolutely ridiculous. I keep getting told it will be 2-3 minutes and as I'm writing this I am still on hold. I reached out to expedia canada to transfer me and the first agent was able to do so withing 30 seconds, after getting disconnected I called back where I was told this process isn't possible. Why would I ever use expedia again if this is the type of service that is allowed. My parents have been in the middle of the ocean for 12 days and I am trying to get them home.

I received notification text from my cell phone at 5:34pm on sunday jan 09 2020. That a charge of $121.36 was taken from my card from expedia. I call netspend by metabank and reported the issue. So they cancel my card right away. On monday jan 10, 2020, expedia refunded only $112.36 to my card, they still owe me $9.00, how can I get the rest of my money back. I tried calling exedia and cant get nothing but recording,

I bought a ticket to New Zealand from Seattle. I was told if I needed to make changes there would be a fee, but I could change my ticket, or get a refund if changes needed to be made. I have had a terrible accident while in NZ. I am not able to return home for at least another month so I needed to change the ticket. The social worker was on the phone with Expedia for 3.5 HOURS! All that needed to be done exchange and the book the ticket and upgrade to business class. While on the phone for 3.5 hours she was on hold, she passed from one rep to the other because no one seemed to know or was able to help her. Finally they discussed the new reservation. She was given the price difference and itinerary. Then she put on hold. When they came back on line, the price increased by $1000. When she asked why, the supervisor HUNG UP ON HER! So the process had to be dealt with again. This time we just wanted to cancel the flight. We were told I would receive some money back etc. Then I received an email from Expedia, saying I would not receive a refund as the fee ate it all up. How could a company be so inefficient and have no straight stories. Worst company ever.