The complaint has been investigated and
resolved to the customer's satisfactionResolved Expedia — trip insurance is a rip off
resolved to the customer's satisfaction
Lesson learned, you get what you pay for. My fiancee and I wanted a tropical and affordable honeymoon, Friends and even my sister recommended Expedia, I spent hours researching other travel website and Expedia sure enough they were by far the cheapest. I proceed to book a honeymoon to cancun, leaving Jackson on our Wedding day and getting to Cancun at 9 pm, perfect! The gentleman I spoke to was polite and helpful I purchased the trip insurance, because it sounded really comprehensive. Three weeks later swine flu outbreak hits, the CDC says avoid Mexico. Disappointing but not disasterous because I got trip insurance. I call expedia, sure we can change, we have insurance! was offered no help finding something else, hours more research to find another perfect destination, the Dominican Republic. When I call to book it, I am told that since the original trip was on Continental airlines we must fly with them because that portion cannot be refunded by Expedia. Fine with me, other than there is not a flight that we could catch, lands before 11pm, or doesnt add another $1000 to the trip. Try explaining that to the Expedia people. Why can't we just change our traval dates and times? BECAUSE IT IS OUR HONEYMOON! spent hours on the phone, talked to 4 different people, had to explain it wasn't geographically possibble for us to catch afternoon flights in New Orleans of Miami, or arrive in New Jesry at midnight on my wedding day, seriously. No one seemed concerned, at all. We ended up booking our own flights through Contenintal (Expedia wouldnt commincate with them on my behalf either, big surprise) and from Miami and using Expedia from that point, if I had time I would cut them out completely. I will keep calling Expedia and complaing until I speak to someone, who shows at least some concern for the worst customer service I have ever experienced.
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