Expedia
Reviews and Complaints

I have had the WORSE experience with Expedia trying to get a flight booked. I have spent over 7 HOURS on the phone over a 4 day span. The first issue I came across was that the first agent lied to me on the phone after being on hold two hours, then an hour on the phone with her to try and book it. She kept putting me on hold to call the airline. Told me the airline explained to her that I would have to book directly with them to use the credit I then explained to her that no, that wasn't right because Expedia tried to tell me that before and I called the airline and they informed me that expedia had to book the fight because you are the ones who issued the flight credit She then proceeded to tell me that "oh I explained that to the airline agent and they assured me that you have to call them"So after being on the phone for 3 hours I hang up to call the airline. They inform me that your agent was lying because they don't like to book that way because you don't make any money in those cases. She suggested I speak with a supervisor when I call back.I then call back to be placed on hold for an additional hour. I receive a rep by the name of *** I allowed him the chance to handle the situation and book the flight for me, which he was unable to accomplish; He was able to find the first flight and quoted me a price. Then when we moved on to the second flight he was rude and so I asked to speak with a supervisor. He informed me that I couldn't speak with a supervisor on that call but would have to have them call me back So I requested that he confirm that I would have the same ticket price with the first flight when the supervisor called back because ticket prices change so often. He couldn't do that so I asked that he go ahead and book the first flight. Which he refused because I asked to speak with a supervisor. I requested that he cancel the ticket for a supervisor, book the first flight, then submit a ticket for the supervisor to call me back regarding the second flight. To which he refused.The supervisor never called me back and I'm extremely frustrated at the lack of integrity from your company. That request was placed 7 days ago and still have not received a phone call.I have since placed additional phone calls and was able to book the first flight last Thursday 12/30.I received a phone call on Friday the 31st to inform me the agent made an error while booking that flight and there were changes needed. This is now additional time I am losing from work to be on the phone with your company. and I have still not been able to book the return flight using the additional credit that i have on my account.I feel as though the least that could be done to help amend some of the wrong doing on Expedia's part would be to issue some sort of additional credit. I have never had to spend this amount of time nor had a company of your size lie directly to me regarding services they are paid to provide.. When I was finally able to book the first flight on 12/30 ( the one your agent messed up) I was told I would be emailed the itinerary. Never happened. I was emailed an update saying the flight was cancelled but never the new one after you fixed your error. I had to call United on 1/3 and sit on hold for additional time to find the itinerary and ticket numbers and United emailed me the info I needed. So yet again, your company caused more trouble for their customer

After a Swiss Air changed a flight so that i would have landed AFTER my connecting flight left, i cancelled the flight through Expedia, whom i purchased through. I was assured that i would get a full refund, but instead got a credit. after calling 5 times (not counting disconnections in the middle of calls, for which i had to call back and start from scratch), with 1+ hour wait times, as well as multiple chats (the most fun of which you can see posted below). it took me a few iterations to get to this fun little loop: - they have me hold while they read the notes. their notes are never complete. they then say they will call the airline.- i tell them the general inquiries line is incorrect, and they need to call the refund specific line which is east coast business time only. when they call there they will find out that they need to email to request the waiver. every previous time, the expedia agent reported to have emailed, and then i get no response or refund. that's why i'm calling, can you check on the email?- tell me they will call the airline.so far i've been assured of two different emails, and stlll no outcome. i'm in the middle of yet another loop where an agent will supposedly call me back tomorrow so that - yes, you guessed it: he can call the airline during business hours. i'm already guessing he will call the general line to start.there are no notes to keep this cycle from happening again. there is no comprehension that when i tell them something they should change their methodology. so at this point. i'm out the cost of a rather expensive international flight.Here's some fun reading for you - one of the chat's i had through the chat function. each break is meant to signify a change of speaker:Agent *** has joined the chat Hello, This is ***, how can I help you for today?Hi ***, i am still waiting on a full refund of my flight.i was given a credit, but was assured that i could get a full refund rather than just credit this was the airline's mistake i have already called 4 times regarding this matter, so any help you could provide to close this today would be appreciated I'm more than happy to assist Could you provide me with the itinerary number in question please so I can check for you ?[insert itinerary number]please allow me a few moments to check that for you hi just checking you are still there?hello?hello, please answer it has been 23 minutes with no answer the time is 2:02 you left at 1:39 i am still waiting for some confirmation you are on the line.please allow me a few moments do you have an eta?please allow me a few moments are you human?As Im not getting a reply, Im going to close the chat. If you still need help, type hello below and our Virtual Agent will greet you. Then simply click Something Else and type Contact Agent so we can pick up from here what reply are you waiting for i am still waiting you have not given me any answer s you have not actually responded to me at all beyond generic requests to wait hello Are you still there?i am waiting for a response is this how you stay entertained at work please respond to my inquiry regarding the refund i am due it is 2:21 and i have been waiting for *** aka *** to respond in any meaningful manner at this point unless i get a meaningful answer i will file a complaint about *** when i follow up regarding my request for refund it is 2:24. i am giving *** a chance to respond and will end this chat at 2:26 otherwise it is 2:26

Kent and Allen I am posting this letter sent to Expedia regarding a ruined post pandemic family reunion. Communication was confusing or totally absent. Our purchased airline ticket was never completed by Expedia and we were unable to travel. Dear Sir/Ma’am; I am writing this letter to ask your assistance to address an unfortunate error and terrible injustice. In 2020 my husband and I purchased tickets to travel from El Paso, TX to Santa Rosa, CA to attend a family reunion, our first post pandemic. These tickets, itinerary # xxx were purchased through Expedia for *** Airlines for 7/16/2021. Reservations were made and confirmed in both Expedia and *** Airlines websites. We periodically would recheck both websites and re-confirm the reservations were posted. Due to the pandemic restrictions, the reservations were first cancelled by the airlines and rebooked for another date. Multiple times the airlines would send notice regarding minor changes in departure/arrival times and we would reconfirm our reservations. On one occasion the changes were not acceptable and we cancelled the flight. When promised refund from Expedia was not forthcoming we lodged a dispute through our credit card. That dispute was declined by the credit card company. With travel credit remaining on Expedia website we rebooked for another date. This new booking was also confirmed on Expedia and *** Airlines websites. Again we would periodically check to see our reservations remained on both websites and again we would receive periodical changes by the airlines regarding flight times. We would respond and confirm whenever the notices would indicate and allow. When my husband attempted to check us in on line less than 24hrs prior to departure, 7/15/2021, he was unable. He then telephoned the airlines and was informed the airlines never received payment for the reservations from Expedia! During this entire one year plus we NEVER received communication from either Expedia or *** Airlines of any problem with our reservations. Certainly we would have addressed any identified problems if we had been given notice. We were unable to fly to our family reunion. *** Airlines consistently referred us back to Expedia as they continued to claim they never received monies from Expedia to secure the reservations. In communications with multiple Expedia agents we have been told Expedia will refund our payment but we have been given differing timelines when that would happen, up to 12 weeks! We do not understand why such a long time is needed to return our monies. Needless to say we are not filled with confidence this will ever happen. Further, no explanation was ever given as to how this happened or why our monies were never forwarded to *** Airlines, or why we were never notified of any problems with our reservations. In addition no compensation has been offered for the disappointment to us and our family for not being able to attend this post pandemic reunion or for our exacerbation in spending hours and multiple phone calls in attempt to correct the errors attributed to failed communication between Expedia and *** Airlines. Much of these conversations we have copied and saved to our records. We are requesting your assistance in expediting the return of our money credited back to the credit card we originally used. Also, it would go a long way in restoring our confidence in Expedia if Expedia can offer some compensation to the injustice done to us.

I wanted to share my experience with booking a hotel with Expedia.com. On 26th July 2021, I had booked a hotel - "***" at *** for check-in on 20th August 2021, and checkout on 21st August 2021. Expedia had send me a confirmation email about the booking which contained the contact phone number of the hotel. I had selected the "Pay later" option for this booking i.e. I will pay at the time of check-in.One week before my travel, I (luckily) decided to call the hotel directly and confirm my booking. To my surprise, the phone number mentioned in the confirmation email directed me to another hotel in ***. Unable to reach the hotel, I called Expedia customer care. *** customer care informed me that the hotel is closed due to COVID. After hours of talking with them on phone, they relocated me to a different hotel. So my first set of complaints:1. Why did Expedia confirm the booking when the hotel was closed ?2. Why was I not notified directly by Expedia about this situation. Why did I need to spend hours with the customer care agent to find a relocation. I hope Expedia understands that time is very important for their customers and it was a unnecessary hassle that I had to go through. I agree that during the pandemic, things do change abruptly. But I would have expected Expedia to notify me about this closure, rather than me notifying Expedia about it.3. I had to pay upfront the original cost of the original hotel to Expedia, before Expedia relocated me. I was told by Expedia customer care that this is part of their relocation process (otherwise they cannot relocate me to a new hotel). Why should I pay upfront, when I had decided to select the "Pay Later" option at the time of the original booking. If Expedia had incorrectly made a booking for me, they should change their relocation process, rather than expecting the customer to pay earlier. Unfortunately, I had no other option as the other hotels had become expensive just a week before my travel date.I happily check-in/checkout my new hotel on ***st August 2021. However on the same day, the original hotel also charged me (so now I was charged twice - once by Expedia before relocating me to a new hotel, and now by the old hotel). I called Expedia customer care again to clarify. I was told that the original hotel had reopened on 20th August 2021 (same day as my check-in date), and I was charged for a no show. Now my next set of complaints - 1. Why did Expedia not cancel the original booking when I was relocated to a new hotel ?2. Why did I need to spent *** hrs talking with customer care (over 6-7 phone calls) for getting my money back ? Again, I hope Expedia understands that time is very important for their customers and it was a unnecessary hassle that I had to go through. Shouldn't this be a seamless experience for the customers, given the fact that Expedia had accepted fault at their end right on my first call. 3. Expedia kept on giving me lame excuses - They cannot contact the person (at the original hotel) who had charged me (really ?); offering a Expedia voucher in lieu of my money (really - do you think I will ever do business with Expedia again with this experience)Expedia has finally refunded my money after 19 days of struggle with their customer service representatives (I losing hours of my time while I was on a holiday).If any senior executive from Expedia reads this post, I would expect him/her to at least explain what went wrong and how they are rectifying their process to be more customer friendly.

I am a current costumer of Expedia and before I take this matter to a small claims court. I would like to share my experience with a *** and BBB. Expedia please here me.On July 9th of 2021 I *** bought a flight from Expedia *** (***) to *** (***) ***. Itinerary # ## round trip flight. Dates is September 25, 2021, departing and returning on October 16th, 2021, Using KLM. Due to illness of my uncle that is traveling with us we called Expedia on August 13th, 2021, and asked Expedia to cancel our flight and had a credit issued to Expedia account for 3 travelers, me *** my wife and my uncle. We have a confirmation from Expedia and a total airline credit was $2,044.95. later I called Expedia and we made a brand-new reservation flight with Delta for August 28th, 2021, and used our credit with Expedia for booking a round trip flight with Delta operated by KLM. Everything was confirmed with Expedia Departing *** (***) to *** (***) *** on August 28th at 10:26am and returning September 13th. I even called Expedia the day before just to confirm and everything is good to go, they said. Agent told me that tickets are confirmed, and you must obtain tickets when you go to a delta terminal. On the day of our departure one hour before our flight we came to a delta terminal and gave them our paperwork from Expedia (reservation). They said that you have a flight, and you have economy seats but your tickets were not issued from your travel agency. They said please contact your travel agency. We dont have time to call them I said, our plane departs in one hour on which they said that you can pay right now and deal with them later and we will keep everything the same. I was shocked and never had experience like that before and was sick to my stomach that I must pay again. I decided to pay $2358 and take care of this after a get home I dont want to be late I thought. When we arrived to *** (***) *** we had a flight from *** (***) to a *** (***) on August 29th Itinerary# ## and same thing happened with this flight (please contact your travel agency) but no time to call we have a flight and I paid another $ 276 even more then I paid to Expedia and 2 people went to *** and I went to a different city because there was no seats available to *** flight and I went to ***, *** (***) and took a taxy to a ***. Same story with two different flight carriers. Called Expedia on September 25th today and they said that we dont know what happened you have a credit with KLM and credit with *** airline, we see the reservation for both, and we also see a credit for KLM and *** airlines. I am consumer I never should pay cash at the airport because I have a confirmed reservation thru Expedia. I need my money back I dont need your credit. I used my credit when I was booking my flights with you and will not use a credit with you again. This is not my problem what happened with Expedia or in the system and why the reservation did not fully completed I have no idea. I have all the necessary paperwork to proof that I had a fully booked reservation through Expedia and please refund my money. I have a receipt from Delta and *** Airlines that I purchased a tickets from them. Before I take this matter to a court of law, please contact me and help me to solve this problem. Ones again I had a fully booked reservation with Expedia using credit and should not have any problems at the airport and pay money to obtain same tickets. My uncle is disabled, and we had to move him around in wheelchair, we had a lot of stress with this issue. Expedia costumer service on the phone was not helpful at all I mean I understand that they only can say what is on screen and I was kind of nice to them and its not their fault. They dont know what happened.I will also send you a notarized copy of a demand letter to Expedia. Please contact me any time I am available to solve this matter in a peaceful way.Will also include Itinerary ##the refund for this flight was not issued. I have a confirmation from Expedia about full refund. Thank you

I bought a round trip on Expedia, and while traveling, I called to change my return ticket to extend my stay. The agent charged me a small fee and confirmed my new booking. However, before my return flight, I couldn't check in due to a different operating airline. My Expedia account only showed my original return trip. Contacting Expedia, they reassured me all was well, but at the airport, there was no ticket in my name. The airline said Expedia didn't issue the ticket. With only 45 minutes to check my luggage, I called Expedia, stressed and needing to catch my flight. The agent was slow and eventually said I should buy a new ticket at a high price. The call was disconnected, and no one called back. At the airport with my elderly parents during the pandemic, I called Expedia seven times with no resolution. I missed my flight and was offered a rebooking for the next day or to buy a new ticket. Calls were dropped, and no callbacks occurred. I bought a new ticket from an airline to return the same day. Three weeks later, I'm still awaiting a refund and compensation for my time and distress. I've spent hours on hold with Expedia, and agents repeatedly review my case, taking 30 minutes each time, sometimes leaving the chat unresolved. I've been waiting nearly three weeks for a refund response, promised within two weeks. Expedia's customer service has been unacceptable, unprofessional, and unreliable.

By far the worst customer service experience I’ve had with any company in my life so far. They don’t resolve issues by email and it’s impossible to on their website, so you must call the service center. I had to call around a dozen times in total and call the airline myself when Expedia wasn’t resolving the issue. The wait times are at least one hour and the total call times came out to be several hours per call due to their incompetence and the constant holds during the calls. The company has been outsourcing their call center likely to the Philippines and India - the representatives have very heavy accents and it is frequently hard to understand/communicate with them. The representatives are also liars - I was told I would receive a response within 72 hours, and there was none, and when I called another representative, they stated the representative didn’t open a claim for my issue as they informed me they would, so likely the claim number they gave me was completely fake because the representative wasn’t trained on resolving the issue and so that I would hang up the phone. When I called about the same issue, the representatives clearly didn’t take any notes, because they repeated the same process over and over in researching the same question about my airline’s booking policies, putting me on hold for many hours in total. I received conflicting information about rebooking from several representatives and had to correct them or hang up and call over again to be connected with a better representative. One representative tried to charge extra fees ($40+) for rebooking to a flight that costs less than the original flight. The worst part was when I emailed the address listed on their website, they wouldn’t respond back, but then they emailed me back stating to call them instead of just resolving the issue immediately. When I filed a claim with my bank about the charge since I hadn’t received any refund, it was ridiculous that Expedia *immediatelyemailed back begging me to cancel the chargeback, but they wouldn’t simply resolve the issue over email. I called my bank and Expedia didn’t respond to the charge claim as they are supposed to, instead asking me to cancel it myself. Frankly, I should have received a full refund for the horrible service and all the time I spent trying to resolve the issue, but the claim went in Expedia’s favor despite the horrible service. I even emailed the airline with Expedia copied on the same emails, essentially doing Expedia’s job for them in contacting the airline to get a refund or rebook my flight, and was told over and over both on the phone and by email that I can’t refund or rebook myself, and that Expedia has to be the one that contacts the airline to refund or rebook. Since then I’ve never used a third party flight booking service because it’s much easier to book directly even if there is a slight flight discount, especially because future flight credits can only be used with the original airline, and not with any other airline, so the passenger might as well book directly with the single airline. This company has the absolute worst customer service for issues since it’s impossible to receive flight refunds or reschedule flights yourself on their website. If I could, I would shut down the company’s service team - it was really shocking how horrible it was, and it’s obvious they’re not being trained properly after I needed to wait so many hours and even being disconnected on the phone without any documentation records about the issue (I was denied copies of the issue documentation when I requested it several times over the phone to be emailed to me). The issue took an embarrassingly long time (weeks) to resolve and should have taken 15 minutes total with a few mouse clicks to just receive a refund or rebook the flight. I have no idea why they don’t add this feature on their website or respond to emails to resolve issues (yet immediately respond with emails about credit chargebacks). I suspect the call service is purposely bad because the company can get away with it - I am shocked that the BBB rating is A+ (are they bribing someone?) - and because it profits from customers giving up on receiving refunds after needing to wait hours on the phone with incompetent representatives with poor English.

I have been an Expedia member for 10+ years and generally have had a good experience. Until last night.I booked a trip to visit my grown children for September, 2021, but had to cancel. In October, rescheduling my trip was quite an adventure, not to mention, a test of my patience.I had to reschedule this trip twice, as they had no record of the first two hour call, but I was able to book a trip for next week.I decided I would extend my trip (I had leftover credits from my September cancelled trip, so it was a no brainer, right?Yeah, no.I was on the phone with over 9 different agents over a 6+ hour phone marathon/ordeal/torture - you get the picture.When I say 6+ hours, please trust that I am not exaggerating.I was disconnected 3 times and transfereed too many times to count (this was made more irritating due to the automated operator - going through the first steps of any automated customer service line has become one of my most dreaded activities, especially with a 13 digit itinerary # that didnt exist).2 of the agents I was connected to sounded as if they were on a beach or skydiving, by the way, due to the bad connection.75% of the many agents I spoke with had no record of my rescheduled flight, itinerary # that they gave me, etc.I had to forward the email confirmation of my rescheduled flight email from Expedia to Expedia so they could try to locate. I actually asked 3 agents if they use computers or if this was all paper based and I wasn't trying to be funny - after several hours, I was honestly beginning to justify their incompetency - maybe they don't have technology, maybe they are not human, maybe I am stuck in a nightmare?Needless to say, I was no longer confident that I had a flight at all.I have not seen my daughter for a year, so I had to soldier on as my flight is next week.I had just under $100.00 remaining credits after rescheduling (under my name) and wanted to use these credits for the $300 charge to change the dates.One agent gave me the phone # for *** Airlines Exception Hotline - they would be able to authorize the use of the remaining credits for my flight change.*** Airlines has never heard of the Exception Hotline. They did tell me that my agent that rescheduled my original flight had not done so correctly.*** was unable to help. (I was only allowed to spend my credits with ***, my original flight carrier fyi).I have no issue with paying for a flight change - I am reasonable and rational - well, most of the time - just not last night...I am not proud to admit that I lost my cool...I understand that this past year and a half must have wreaked havoc on the airline industry -I get it - my life has changed drastically, as well.All of the above isn't relevant, actually - the only relevant part of this is that I spent 6+ hours on a "customer service" phone line with a company that I have done business with for 10+ years and I have no recourse, really, but to leave a review and hope that typing is therapeutical. I can deal with and sometimes prefer an automated call, as they seem to be a quick way to do a thing you don't want to do.The day after my expedia customer service marathon, I felt icky - I was reduced to behaving like a different person - I was speaking with really nice agents - they weren't the problem, really, they were nice and professional and I felt like a middle aged *** gif.The problem, in my opinion, is that Expedia seems to have only provided their agents with a one paragraph script of replies/info, no authority, no supervisor down the hall, no ability to pivot leaving absolutely no level of an ability to connect. They are limited in what they can do - they have canned responses that I heard over and over and over - did I mention 6+ hours? The only reason I didn't give up was because I no longer believed I had a flight scheduled, at all.I was not able to use my credits from my October flight - I paid $300+ for the change (I won't even go into the fact that I had purchased a fully refundable flight...).I will never use Expedia for anything and will make sure to declare this out loud to anyone that mentions any kind of travel - any kind of travel.It was clear to me that my experience was most likely the norm - they are relying on the fact that most people will give up and just give them more money (and I did - I had to go to bed, even I had to surrender) most likely this has kept them in business over the past year and a half.Shame on you, Expedia - shame on me for believing I was a "member", lol.*** - I welcome your apology.

Booking was easy but unable to talk to an agent I'm been trying to call for 3 days because I have a problem with my fly NOT been able to talk to an agent. Only receiving answers answer by a computerized system no real human. just a computer chatting back and forth the same information over and over. I might talk to one person no sure about it. To change a flight on Expedia If you need to change a flight after you've already booked it with Expedia, you'll have to call their customer support team at xxxxx(inside the U.S.) international).xxxxx Here you can see what I am talking about. avatar image Hi, I'm your Virtual Agent ? avatar image I'm a chatbot, available 24/7 to help with your travel needs. What would you like to do? Change booking avatar image First, what's your email address for this bookin @gmail.com avatar image Now, please tell me your itinerary number or the last 4 digits of your credit card used for this booking. 7xxx avatar image OK, I'll check on that for you. I'll be back shortly. Here's what I found. Choose a booking. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxx Select booking File a claim View policy details Round trip to Axx Mon, Jun 7-Mon, Jun 14 Confirmation: Cxxxxx Select booking See itinerary Can't find your booking? Choose "Different booking" Different booking I need to change the fly avatar image OK, I'll check on that for you. I'll be back shortly. Here's what I found. Choose a booking. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx Select booking File a claim View policy details Round trip to Axxx Mon, Jun 7-Mon, Jun 14 Confirmation: Cxxxx Select booking See itinerary Can't find your booking? Choose "Different booking" Different booking agent avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Thanks for getting in touch! Sorry, our chat agents are currently unavailable. You can call us locally at xxxxxx or +xxxxxx (from abroad, charges apply). I need to talk to an agent right now. I called the number hold in line for 0ne hour and thirty minutes and got disconnected. avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Your estimated wait time: 1-2 minutes. Would you like to continue? Continue avatar image Help is on the way! Connecting you with an agent as soon as possible. avatar image Hi *** , this is Mike, I will be helping you today. hello Hello Mike great I need to reschedule my fly avatar image I do see that you want to change your flight, right? yes avatar image Is this for the flight going to Nxxxxon June 7th, to the 14th? yes avatar image Perfect, let me check all the information on my end. Bear with me a couple of minutes, please keep this chat window open to avoid disconnection. ok avatar image Thank you. As per ticket policies I can waive the change fee and collect just the difference in price. What would be the new dates? departure june 14 returning june 21 avatar image Perfect, let me check availability on my end. o ok avatar image For the departure flight, I do see one leaving at the same time, 11:00AM arriving at 4:24PM on the 14th. ok avatar image And for the returning portion on the 21st, I do see same one as well, departing at 12:20PM arriving at 7:52PM. ok same airline ? avatar image Yes same airline ok is that *** or *** avatar image This is for ***, I just selected those flights, now I will check the difference in price. ok hello are you thee here avatar image Thank you for waiting for ***, I was checking that the difference in price will be $300. This is because you booked the flight as a basic economy ticket and *** does not have a basic economy ticket for this new flight, but let me check all the information directly with the airline. please avatar image Great, bear with me a couple of more minutes while I double-check it on my end. ok Any news avatar image Thank you for waiting for ***, I was checking all the information with *** and they mentioned that they are updating availability every week due to covid situation. At this time they do not have an available basic economy tickets for those specific flights but they will update it in the upcoming weeks. So we can wait until they update availability and we will be able to book basic economy tickets and the difference will be less. ok thank you I check online on their website I found the same flight for the same price I already paid. avatar image It was a pleasure ***, in a few weeks they will update availability and we will be able to change the flight for you, I just added all the notes on your account. It was a pleasure to help you today, may I know if you have any other questions for me? today I find out that I was in close contact with a cover 19 positive patient I need to way to quarantine and do the test to make sure I'm good for a fly I just flowing the protocols. avatar image Oh, yes, I totally understand ***, in this case, I will send an email to the airline letting them know that you are in quarantine, but no worries about it, they will update availability for sure and we will be able to change the flight for you. thank you so much I really appreciate avatar image Don't mention it, thank you for choosing Expedia, have a great one!? same to you avatar image We'd love your feedback. Please answer this 3-question survey. Yesterday avatar image Welcome back! Do you still want to change your booking? Yes avatar image OK, I'll check on that for you. I'll be back shortly. Here are your upcoming bookings. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx Select booking File a claim View policy details Round trip to Axxx Mon, Jun 7-Mon, Jun 14 Confirmation: cxxxx Select booking See itinerary Upcoming booking not found? Maybe you booked with a different email address. Do you have different information you'd like to try? Try different information Looking for canceled bookings? Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here. Show canceled bookings Looking for completed bookings? Welcome back! Looking for your recent trips? You'll find your completed bookings here. Show completed bookings Show canceled bookings avatar image OK, I'll check on that for you. I'll be back shortly. avatar image Looks like you don't have any canceled bookings. Can I help you find a different one? Do something else avatar image What would you like to do? talk to an agent avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Thanks for getting in touch! Sorry, our chat agents are currently unavailable. You can call us locally at xxxxxxor + xxxxxx (from abroad, charges apply). representative avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Thanks for getting in touch! Sorry, our chat agents are currently unavailable. You can call us locally at xxxxxx or + xxxxxx(from abroad, charges apply). change booking avatar image OK, I'll check on that for you. I'll be back shortly. Here are your upcoming bookings. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx Select booking File a claim View policy details Round trip to Axxx Mon, Jun 7-Mon, Jun 14 Confirmation: Cxxxxx Select booking See itinerary Upcoming booking not found? Maybe you booked with a different email address. Do you have different information you'd like to try? Try different information Looking for canceled bookings? Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here. Show canceled bookings Looking for completed bookings? Welcome back! Looking for your recent trips? You'll find your completed bookings here. Show completed bookings talk to an agent avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Your estimated wait time: 1-2 minutes. Would you like to continue? Continue avatar image Help is on the way! Connecting you with an agent as soon as possible. avatar image Hi ***, this is John. hello John I need to change my fly here is my itinerary 7xxxxxx avatar image I can definitely help you do that. Are we talking about your round trip to ACK on June 07? yes I am unable to fly that day can you help me, please hello are you there avatar image I have checked your ticket and I've seen that you have booked a Basic Economy Fare type of ticket in which the policy states that your tickets are non-refundable and changes not permitted. The benefit is that Basic Economy is a very low fare. The good thing is that you purchased a Cancellation Plan with your reservation. The flight cancellation plan may reimburse you for the cost of your flight if you need to cancel or interrupt your trip for specified reasons such as illness of a family member. Sorry let me rephrase it. I have checked your ticket and I've seen that you have booked a Basic Economy Fare type of ticket in which the policy states that your tickets are non-refundable and changes not permitted. The benefit is that Basic Economy is a very low fare. i would like to cancel avatar image The good thing is that you purchased a Cancellation Plan with your reservation. The flight cancellation plan may reimburse you for the cost of your flight if you need to cancel or interrupt your trip for specified reasons such as the illness of a family member. Please be advised that cancellation will forfeit the amount of the whole ticket. Would you like to proceed? how I can apply the cancelation plan hello avatar image We can cancel the reservation with a normal policy and you can contact the insurance provider to file a claim for a refund. You can file claims online at https://claims.travelguard.com/myclaim/us Here are the covered reason. •This plan is for flights within the US, not including Alaska and Hawaii. •This plan reimburses the customers for up to the total cost of the trip if they need to cancel or interrupt the trip for a covered reason, such as injury or sickness. let me check before do it avatar image Alright, for now will there be anything else? Are you still there? yes avatar image Will there be any else I can help? I am filling out the documents avatar image As much as I want to, I am not allowed to wait for more than 2 minutes, we highly suggest to chat us back once the insurance has already responded. As it is still subject for verification. Can I help you with anything else before I let you go? how I cancel the trip avatar image Do you want your trip to be canceled now? yes avatar image Please be advised that cancellation can't be reversed once completed. Do I have your full commitment to finalize this? Are you still there? As I’m not getting a reply I’m going to close the chat. If you still need help, type hello below and our Virtual Agent will greet you. Then simply click “Something Else” and type “Contact Agent” so we can pick up from here. avatar image We'd love your feedback. Please answer this 3-question survey. Start Survey yes avatar image What type of question do you have? This will help me connect you to the right agent. avatar image Welcome back! Do you still want to change your booking? hello avatar image Hi, how can I help? Cancel booking avatar image Ok, let's do it. I'll need a moment to find that for you. Here are your upcoming bookings. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx Select booking File a claim View policy details Round trip to Axxx Mon, Jun 7-Mon, Jun 14 Confirmation: Cxxxxxx See itinerary Select booking Can't find your booking? Maybe you booked with a different email address. Do you have different information you'd like to try? Try with different info Looking for completed bookings? Welcome back! Looking for your recent trips? You'll find your completed bookings here. Show completed bookings Looking for canceled bookings? Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here. Show canceled bookings Select booking avatar image One moment while I look into this. It may take a few minutes. Good news! You can proceed with the cancellation of Cancellation Protection and are eligible for a refund of the premium paid - $19.00. Just a reminder, you won't be able to file a claim if you cancel. avatar image Should I cancel? talk to agent avatar image Thanks for getting in touch! Sorry, our chat agents are currently unavailable. You can call us locally at xxxxxxx or + xxxxxxx (from abroad, charges apply). how can i file a claim with out cancelation avatar image Give me a second to gather your info. I see you have this booking. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx File a claim View policy details avatar image One moment while I look into this. It may take a few minutes. Good news! You can proceed with the cancellation of Cancellation Protection and are eligible for a refund of the premium paid - $19.00. Just a reminder, you won't be able to file a claim if you cancel. avatar image Should I cancel? Not right now avatar image Got it! I won't cancel your Cancellation Protection. Just a reminder, your policy document can be useful while filing a claim due to a covered reason. avatar image Learn more about what it can do for you. View policy details avatar image Can I help you with anything else? I am lost avatar image I didn't quite get that. Try typing a simple, short phrase like "Change my booking" or "Airline credit." I need you avatar image I didn't quite get that. Try typing a simple, short phrase like "Change my booking" or "Airline credit." hola avatar image Hi, how can I help? Change booking avatar image I found upcoming itineraries for ***. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx Select booking File a claim View policy details Round trip to Axxx Mon, Jun 7-Mon, Jun 14 Confirmation: Cxxxx Select booking View Itinerary Customer account Click "Choose" to see the available actions to manage the customer's account, like creating a service request. Choose Upcoming booking not found? Maybe you booked with a different email address. Do you have different information you'd like to try? Try different information Looking for canceled bookings? Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here. Show canceled bookings Looking for completed bookings? Welcome back! Looking for your recent trips? You'll find your completed bookings here. Show completed bookings Today hello avatar image Hi, how can I help? 7:08 PM Cancel booking Change booking Get refund status

Virtual Agent

Today

Virtual Agent

Hi anna, I'm your Virtual Agent 👋

5:55 PM

I’m here 24/7 to help with your travel plans. To continue to improve your experience, this conversation may be recorded. If at any point I’m not able to assist you, I’ll connect you to an agent who can. What would you like to do?

5:55 PM

Get refund status

5:56 PM

Virtual Agent

I'll need a moment to find that for you.

5:56 PM

Looks like you don't have any bookings. Do you have different info you'd like to try?

5:56 PM

Try with different info

5:56 PM

Virtual Agent

What's the email address or phone number for this booking?

5:56 PM

[protected]

5:57 PM

Virtual Agent

Now, please tell me your itinerary number or the last 4 digits of your credit card used for this booking.

5:57 PM

[protected]

5:57 PM

Virtual Agent

Hang on while I check on that.

5:57 PM

Here's what I found. Choose a booking.

5:57 PM

One way trip to MCO

Thu, Oct 12 - Fri, Oct 13

Itinerary: [protected]

Alaska Airlines Confirmation: 3SOZMG

See itinerary

Select booking

Flight Cancellation Plan

Thu, Oct 12 - Fri, Oct 13

Itinerary: [protected]

Policy #: 23285X050T

File a claim

View policy details

Select booking

Can't find your booking?

Maybe you booked with a different email address. Do you have different information you'd like to try?

Try with different info

Select booking

5:57 PM

Virtual Agent

Hope you had a great trip! What can I do for you?

5:58 PM

I purchased Generali Travel Protection Insurance on 10/12/23 through Expedia.com Policy G-AFD100722D. It was to apply to flights not taken. Expedia does not allow you to see which airline they place you on until after your purchase is completed. At that time, I was not allowed to ride Alaska Airlines. Of course Expedia had assigned my flight to Alaska Airlines.

I immediately contacted Alaska Airlines and Generali upon seeing that I was placed on this airline that I was not allowed to ride

5:59 PM

Virtual Agent

I can’t help with this yet. Would you like to contact an agent?

5:59 PM

Contact an agent

5:59 PM

Virtual Agent

I'll need a moment to find that for you.

5:59 PM

Your estimated wait time: up to 2 minutes. Would you like to continue?

5:59 PM

Continue

6:00 PM

Virtual Agent

Help is on the way! An agent will say hello shortly.

6:00 PM

Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.

6:00 PM

I've added you to the queue and an agent will be with you shortly.

Current position in the queue is 48 with an estimated wait time of 1 minute. Please don't exit out of the chat or you'll lose your place.

6:00 PM

Janives joined the conversation

6:01 PM

Janives

Hi, this is Ives, how can I help you today?

6:02 PM

A refund please of $322.79

6:02 PM

Janives

Let me check

6:02 PM

Can I have the itinerary number

6:02 PM

[protected]

6:03 PM

Janives

Thanks

6:03 PM

Of Course

6:03 PM

Janives

Let me checj

6:03 PM

This is for your trip to Orlando last Oct 12, correct?

6:13 PM

Yes Sir

6:13 PM

Janives

Got it

6:14 PM

Let me check on this

6:14 PM

As I checked, the ticket is booked on one of our low-priced fares. Those fares are priced very competitively, but also have more restrictions, such as not allowing changes or cancellations. The ticket is non refundable

6:15 PM

That is not the issue. I was sold a ticket to an airline which I was not allowed to board.

6:15 PM

Janives

As I checked the documentations and you are banned by the airline.

6:16 PM

Only at that time because of a disagreement with an agent. And I needed to get home. I am certainly allowed NOW to ride Alaska Airlines, But that was after 2 months of complaining.

6:18 PM

Anna, we value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

Trisha Vanmeter

Manager, Customer Advocacy

Reference#: 9301498

6:18 PM

Janives

Okay, we still need to follow the airline's policy regarding your ticket being booked on the most restrictive fare.

6:19 PM

This is like a Deceptive Trade Practice because Expedia does not allow the consumer to see which airline has been chosen until after booking.

6:20 PM

And after purchase.

6:20 PM

Janives

I apologize

6:21 PM

I responsibly contacted all parties immediately

6:21 PM

Janives

Okay, we have to abide with the airline's policy

6:21 PM

FTC supercedes Airline and Expedia policy.

We Have Your Report

Report number: [protected]

6:22 PM

Expedia is a private 3rd party provider of selling services. It sold me a product that I was unable to use.

6:23 PM

Janives

I really do apologize Anna, we are bound with the airline's policy

6:24 PM

I hear you. I disagree. Expedia is not Alaska Airlines. And I was sold a product that I was unable to utilized - per Deceptive Trade Practice. Can you please make your Supervisor aware?

6:25 PM

At the very MINIMUM I should be credited with the amount of $322.79 with Expedia, so that I continue to use the service.

6:27 PM

Janives

Okay, let me transfer you to one of our escalations supervisor after I make my documentations. Please stay on chat Anna.

6:27 PM

Thank you Janives. I appreciate your assistance.

6:28 PM

Janives

You're welcome

6:28 PM

I will be transferring you now Anna, please stay on chat

6:29 PM

Virtual Agent

I've added you to the queue and an agent will be with you shortly.

Current position in the queue is 52 with an estimated wait time of 2 minutes. Please don't exit out of the chat or you'll lose your place.

6:29 PM

Sarah joined the conversation

6:31 PM

Sarah

Hi, this is Sarah . I will just take a minute to read through the conversation and get caught up, then I'll be able to help you shortly. Thank you!

6:31 PM

Anna as I can see you are checking on a refund for this booking?

Orlando, FL, United States

12 OCT 2023 13 OCT 2023

[protected]

6:33 PM

hello?

6:33 PM

Yes, please

6:33 PM

Sarah

This is a restrictive fare - post travel

6:34 PM

I'm afraid this ticket is non-refundable

6:34 PM

I was sold a ticket that I could not use without knowing that it was going to be on Alaska Airlines.

6:34 PM

That is the manner in which Expedia's software operates

6:35 PM

Sarah

The website shows the Airline, the price, and the time

6:35 PM

Not before purchase

6:35 PM

Sarah

I can show you a screenshot now to the website where it shows what is the Airline

6:35 PM

It shows it AFTER purchase on the consumer side.

6:35 PM

Sarah

No Ma'am it shows before

6:36 PM

No it doesn't

6:36 PM

Sarah

Please allow me to share a screenshot

6:36 PM

That's Your Screen

6:36 PM

Sarah

Pardon?

6:36 PM

No. Everyone knows that phone websites differ from desktop and laptop websites visually

6:36 PM

Sarah

How about you go to the website now

6:37 PM

I actually had this discussion with Generali who agreed

6:37 PM

Sarah

and type any entry for the city pair and the date and click search

6:37 PM

and share a screenshot with me where it Doesn't show the Airline

6:37 PM

Okay. I will. I also had this problem on Expedia where the airline had already left that morning with Frontier. They refunded my money without all this discourse

6:38 PM

Sarah

This is a restrictive fare, post stay Anna

6:39 PM

We are really sorry but it is non refundbale

6:39 PM

Refundable*

6:39 PM

Why would I purchase a fare that I am totally aware I would be unable to utilize

6:39 PM

Sarah

The fare that you purchased came with a very attractive price yet it came with more restrictions

6:40 PM

It's still a product unusable of which Expedia, Generali, and Alaska were immediately notified

6:40 PM

I'm loading the search

6:41 PM

Sarah

As per documents you were banned by Alaska Airlines

6:41 PM

when you contacted us to cancel on October 12

6:41 PM

you were advised that there shall be no refund and you agreed

6:42 PM

Which is why I would be unable to fly on Alaska

6:42 PM

Sarah

Because you said you are going to block the transaction through your bank

6:42 PM

Expedia Is subject to the fare's policy

6:42 PM

Anna, we value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

Trisha Vanmeter

Manager, Customer Advocacy

Reference#: 9301498

6:42 PM

Sarah

Your fare is non-refundbale

6:42 PM

So it is because I said that I was going to block the transaction when after 2 claims filed with Generali, they said a claim didn't exist

6:43 PM

Sarah

Anna, I do appreciate your situation

6:43 PM

But this ticket is non-refundable

6:43 PM

Expedia cannot grant me credit of the amount in order to utillize Expedia again?

6:44 PM

Sarah

We appreciate you as a valuable customer, If credit or even partial refund was an Option we would have applied it

6:45 PM

We are sorry for the Inconvenience

6:45 PM

Well, hopefully my bank can correct. And I guess Expedia can deal with the FTC complaint.

6:45 PM

Because I will NEVER utillize Expedia for ANYTHING ever again.

6:46 PM

Frontier allowed the refund

6:46 PM

Sarah

We are really sorry for he Inconvenience

6:46 PM

No your not

6:46 PM

Sarah

I hope you Understand that Expedia is a travel agent and we are subject to the Airline's rules and restrictions

6:47 PM

Can I help you with anything else?

6:47 PM

Expedia is a 3rd party seller using Deceptive Trade Practice.

6:48 PM

Sign off

6:48 PM

Sarah

Thanks for chatting with us - take care and Happy Holidays

6:48 PM

Thank you for being of absolutely no help

6:48 PM

Sarah

Goodbye Anna

6:48 PM

Good Riddance

6:48 PM

Delivered

On November 26 I needed to book a package with Expedia for flight and hotel to Dallas TX from Pittsburgh. I was going to go through Priceline but I have always used Expedia's app and thought this would be better since I have used it many times before. I to cancel my trip due to unforseen circumstances and learned that Expedia had sold me an untransferable ticket with American Airlines. This I did not understand from the app that I have used before. There was no notice or warning of this. When I called Expedia customer service it was pretty much too bad and contact the airline. American Airlines also said too bad and that I can "hope" that my flight is cancelled or delayed over 4 hours, so they can cancel or delay on me but If I notify Expedia or American Airlines a month in advance where they can resell my seats then too bad and I believe this to be fraud on Expedia's part where you can sell tickets and American Airlines can sell seats and know a month in advance of a cancellation and not refund or provide a credit to utilize at another time. The American Airlines and double dip and commit fraud to receive double the ticket price. Both fraud by Expedia not explaining this on the app or warning and allowing this injustice to happen.

I booked my daughter and cat a room because her heat was out at her house and it was 44 degrees. I searched for pet friendly booked the room and took my daughters things in. While at the grocery store my daughter calls to say we have to leave no cats allowed. Why does it say pet friendly if it’s dogs only. It’s misleading and I want my 200.00 back due ti the misrepresentation.

Laura the motel manager is not a really good at anything when it comes to her job she is very nosey and likes to get into the guests personal life way to much she and her husband need to go I'm personally don't know john to well but when it was him and the other staff that was there more friendly and was there for are every need,Laura also has a very bad hygiene issue and I first hand no this is very very true she is very prejudice and her husband started to go after a black American male that was staying there with a knife so uncalled for the man went to jail and Laura's husband got a court date indeed neither one of them should be working or living there and FBI is looking into them also

I read a LinkedIn article and found some phone number for Expedia... I called to this number +[protected] via https://www.linkedin.com/pulse/how-do-i-talk-live-person-expedia-ranjan-jha post.

They took my money for hotel booking 1600 USD.

Please take action against it as soon as possible. Below I am attaching the some Screen shots, how the scams are spreading.

Flight WS1696

November 11/23-November 18/23

Booking ref #NKQHTP

Booking agent #2XNDYD

I am writing to express my deep dissatisfaction regarding a recent cancellation of our trip on November 11,2023 without any notification to us. It is very unprofessional and unacceptable for a cancellation to occur without informing us by calling or email not by finding out when going to the ticket booth to check in to our flight at 5:45am.

When i called Expedia and spoke to Karanjit he told me my flight was cancelled due to the credit had expired which is totally not correct. I have notification and documents stating that my credit is available till Jan 15/2024. Which is not before November 11,2023!

So I told Karanjit that a full refund needs to be sent to us which was done. After i had to get very mad with what occurred due to Expedias fault.

I would like to be reimbursed for all of our expenses that occurred that we didn't need to since we had no holiday to go to.

These are the expenses:

Ferry charges- $123.30

Ferry charges- $123.30

Rez for ferry- $18.00 (this was for Nov 18 that we couldn't get a refund for)

Hotel room at airport- $435.97

Hotel in San Francisco- $266.91 (had to pay not enough notice to cancel

Total Expenses $967.48

Sheelagh Morgan

5546 Cliffside road

Nanaimo BC V9T 6R3

[protected] Home

[protected] Cell

I would like a superior manager to call/email me to resolve this. It has been a very upsetting experience that i do not want to go through again. I probably wont ever book through expedia again unless this gets resolved properly

In January I booked a stay for Mandalay Bay in Las Vagas for November 17th, 18th, and 19th. I was charged 1,100.00 per night for a room with two queen beds. When checking in I asked the attendant at the resort how much would the room charge be if I booked directly through Mandalay Bay, 455.00 a night. I responded we were charged 1,100.00 a night that I prepaid. Can anything be done? He asked how did you book? I said Expedia. He said he is powerless to do anything because I did not book directly with the resort, it has to come from Expedia. So, the room I paid 3,300.00 for should only have been 1,365.00. I contacted Expedia and they said that was the charge back in January, even though at the time of service it was 455.00 they will not issue a credit. Talk about really putting to the consumer, and you call this is good customer service, I think not. The real shame of it is this is my first experience with any booking sight. They stuck it to me an extra 1935.00. Live and learn, but this really hurt, and the shame of it is they do not care as they laugh all the way to the bank.

On Sept. 22, 2023 I thought I was making a reservation at Travelodge in Perry, Ga. When I checked in I found out that I had made the reservation for Sept. 29, 2023. The clerk of the Travelodge told me to cancel it and they would send a refund.I immediately did so and paid the hotel for the night. The first reservation was paid to Expedia for $89.06 and charged to my Discover Card. I waited for my refund which never came. I contacted Expedia through a chat and was told that Travelodge’s do not give refunds. I then contacted Travelodge Corp. and filed a complaint. I then was contacted by Travelodge in Perry, Ga. The bookkeeper there told me that Travelodge did give refunds and that Expedia had tried to pay them with a Mastercard that I no longer had. Travelodge was never paid by Expedia. The Travelodge told me to contact Expedia because you had my money. Now I need you to refund my money. I have not contacted Discovercard for a refund because I expect Expedia to refund the money. I hope to have my refund soon from you.

Booked with Expedia for an all-inclusive, right after booking, we noted that the dates were off (by one day). We immediately called in, noting that we wanted to move the dates forward one day, or cancel. At the same time, once booked online, the Expedia website offered a full refund via a button - with no caveats or exclusions. We decided to use that instead and clicked on it. This provided only half a refund. Now, trying to resolve is useless. Expedia uses a CRM system that sends our question to a front line minimum wage employee, whose performance is based on 'time to respond', and not on whether the issue was resolved. In addition, your reply to that response does not go back to the same person. As such, they keep providing a cookie-cutter response, and it never gets resolved. We have filed a complaint with our Consumer Protection Agency, and will look to garner support for a class action lawsuit. If interested, email [protected]@GMAIL.COM

I booked the Motel on February 5 2023 for 4 people-2 rooms, and got a message back that my credit card was expiring in March 2023, well before the October 19 2023 stay at the Motel. Within a week I got my credit card company to issue a new card with a 2027 expiry date and I advised the motel and updated the Expedia site with the new Expiry date (the credit card number did not change) - see attached.

The week and days before we left for Tahiti I double checked our 2 bookings on the Expedia site and they all showed as confirmed bookings. Indeed, on October 13 I got an email from Expedia stating I could still cancel the booking for free if we wanted to.

It was only when we arrived at the Motel on October 19th late in the evening, they advised our booking was cancelled. Note I also did receive an email from Expedia on October 20th asking how our October 19th check-in went!

The Motel advised us that Expedia had been notified about the cancellation and there was nothing they could do for us as the hotel was full.

Booked a room o

In jacksonville florida for me and my granddaughter for dec 1-3, two days later the soccer coach was fired and all camps were cancled. Also purchased your worthless trip insurance and got refused refund im in the process of filing a claim with texas board of insurance and better business beaure and I am also going on face book and x and all social media groups

Dear Complaint Team,

I hope this email finds you well. I am writing to bring to your attention an issue I encountered with a recent booking through the Expedia platform.

On October 31st, I booked a reservation at "Sunset for the Palm resort" (Montego Bay, Jamaica) based on the information provided on Expedia's website. The price advertised for extended hours through the day was $2,005/person. The platform took me all the way to the checkout page where my credit card information were entered. An error invited me to try again, which 've done a few times and noticed the charge on my bank account. I called the customer line to get assistance, the agent noticed that same price ($2,005) advertised and together we went through the process again all the way to the checkout. However, upon further inquiry and after a few check out done, I was informed that the price changed to over $4,000/person.

The advertised price was done to attract people to their platform but not allowing them to book.

This discrepancy has caused a significant inconvenience, as I had relied on the accuracy of the information presented on the platform. I am disappointed by the false promotion of the resort, and it has impacted my travel plans adversely.

I kindly request that you investigate this matter and encourage Expedia to take the necessary steps to make it right based on the prejudice I've encountered.

I am questioning the integrity of Expedia, but trust that you will try your best to address this situation with them.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Magalie

I rented a car from den to syr for 12 days from dollar through expedia. I compared prices via booking directly and they were only a few dollars different, so I went with expedia. I prepaid all except the $811 fee for dropping off at a different airport. When I went to rent there were hundreds of dollars in taxes/fees extra $1222 vs $811 to be paid at the counter on top of the $1326 I already paid expedia. My receipt from expedia clearly states, "the total price includes all mandatory taxes and fees." when I contacted expedia I was told they charge their own extra taxes. Why would I have even booked through them if the dollar site was offering the rental for the same price?>now I paid $400 extra for nothing.. We just retired and plan to travel more often... I feel we were misled and robbed. I would have booked through dollar directly if I knew I was paying taxes twice.

On August 1, 2023, I booked a room at the Holiday Inn Peterborough for four nights to attend a Celebration of Life. I cancelled the room on August 3 because I was advised that the Holiday Inn Peterborough offered a block of rooms to family travellers. Expedia.ca confirmed by email that there would be no refund. I have lost $909.21, which is a substantial loss considering I cancelled three days later. I contacted Expedia.ca via CHAT, and the individual advised that it would be up to the hotel to honour the refund or provide a waiver. I met with the Manager of the Holiday Inn Peterborough when I was there, who advised and showed me that they had received no payment from Expedia.ca, only a cancellation. This is very wrong and poor customer service from Expedia.ca. There must be a way for individuals to be able to cancel when circumstances change.

I received a credit from expedia in the amount of $315.10 for changing my return flight to later date flying on American Airlines... 7 months later, I called expedia to book another flight using the credit issued by expedia, the price of the booking was $417.56 for me (one person) When they applied the credit of $315.10 that left a balance of $102.46 that I needed to pay in order to book the flight. I asked the expedia agent to hold for a second while I check something... I got onto American Airlines website and typed the same booking just to see what I was saving. American Airlines final price was $257.81 (Seattle to Las Vegas, round trip)... I asked the agent why I was being charged more than the actual Airline when they advertise the lowest price?... The foreign speaking agent could not explain the reason. This is very frustrating... I will NEVER use expedia again... screw them, I took a $315.10 loss

Lessen to all: always trust... BUT VERIFY!

I was unknowingly diverted to an Expedia site to make reservations at the Omni Hotel in Atlanta. I received the reservation details and everything seemed legit. When I wanted to change from a King size bed to two double beds, the hotel directed me to Expedia (didn't know). Expedia said only the hotel could change the room config and I had to call them. (Why's that?) Call the hotel again, they say I have to work through Expedia for room change. (Why's that?) Expedia says they can't do anything and I'd have to cancel the reservation. I cancel the reservation, try to make a new one. Hotel hits me with $282.73 for cancellation within 7 days. (Why's that?). Expedia says the travel insurance I bought to protect the trip doesn't cover it (because someone in my family didn't die...) No relief from any of the parties and no customer service from OMNI or from Expedia other than a cheap hustle...

I will never use Expedia again. I intend to file with the BOLI and give such bad reviews and talk crap about Expedia.

No place to add a pet to the flight, which needs to be done straight away, but there's no one to speak to at Expedia. You don't hire people just computers. Your instructions are to call the airlines, but the airlines don't give a DAMN about the customer either. This country is nothing but a [censored]. Companies take our money but there's no customer service. No one answers the phone, you just go around in circles or rerouted to India where the customer has to deal with thick headed people with bad accents. I'm done with you. How do I cancel my flight with this horrible company: [protected].

I had to cancel a flight due to a family emergency. I paid insurance and carry on, bag for my cousin to come visit, and my dad went to the ER and is passing aways he will be transferred into Hospice a Veteran and outstanding parent and partner and Citizen. Expedia cancelled everything but their new wonky third party insurance and now won't give me a refund with jumping through hoops at a crisis point. Really disgusting won't be using Expedia ever again!

I booked through Expedia for Oct 15-17/2023 for Western Hotel and Executive Suites in Guelph. I specifically asked for a disability room and no stairs because of my mom's medical condition. When I called morning of Oct 15 to confirm, they said we were booked on the second floor and there was no elevator. So I had to cancel and you would not refund me when it was not my fault. I am not impressed. You charged me for two nights. It should have been only the one night and actually no charges. What a disgrace. I will not use Expedia in the future and will let others know of the poor treatment.

I booked a flight with Expedia and spoke to 2 different agents who confirmed that if I cancelled the flights, I would only be charged the taxes of the flights. Once I called to cancel, they all of a sudden decided to tell me I would also be charged the extra $800+ for the seats I booked despite the 2 other agents not telling me this. When I called to complain about this since I should not have to pay more than what was told to me, 2 different supervisors said they would resolve this within 24 hours and call me back. Both times they did not do this despite a "full investigation" being done. Nobody has resolved this for me, its been a week now and realistically all they have to do is listen to the call recording to see I was not told the correct information. Customer service for Expedia is absolutely horrible. Management teams need to have a direct line to resolve issues like this since agents and supervisors clearly don't have the capacity too.