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Flight Centre Travel Group Customer Service Contacts

133 133 (Australia)
808 250 3493 (United Kingdom)
+1 877 992 4732 (United States, Reservations)
+1 201 934 3500 (United States, Customer Service)
+1 877 967 5302 (Canada, Reservations)
+1 866 485 7014 (Canada, Customer Service)
+44 330 058 0267 (United Kingdom, Reservaions)
+44 203 056 7993 (United Kingdom, Customer Service)
+64 800 243 544 (New Zealand, Reservations)
+64 800 227 500 (New Zealand, Customer Service)
+353 16 950 365 (Ireland)
+86 400 881 0325 (China, Reservations)
+86 212 211 1919 (China, Customer Service)
+852 28 302 866 (Hong Kong)
+65 66 929 778 (Singapore)
+27 877 405 000 (South Africa, Reservations)
+27 877 405 080 (South Africa, Customer Service)
+44 333 220 6869 (United Kingdom)
+852 90 923 775 (Hong Kong / WhatsApp)
+65 94 889 783 (Singapore / WhatsApp)
Southpoint, 275 Grey Street
South Brisbane, Queensland
Australia - 4101
Ireland
2 Dawson Street, Dublin 2, Ireland

China
9/F, Influx Silver Centre, 1388 North Shaanxi Road, Shanghai, P.R. China, 200060

India
4th Floor, AFL House, Marol Maroshi Road, Andheri East, Mumbai, 400059

Singapore
137 Cecil Street #01-01 Singapore 069537

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Use this comments board to leave complaints and reviews about Flight Centre Travel Group. Discuss the issues you have had with Flight Centre Travel Group and work with their customer service team to find a resolution.

Flight Centre Travel Group Complaints & Reviews

Flight CentreZale geller

Zale Geller is a very disturbed individual who formally worked at Flight Centre Canada As a "Project manager" which would be a stretch as he virtually did nothing.

Unfortunately Zale Geller twice physically assaulted a fellow employee in a position bellow him at Flight Centre. After that Zale threatened the employee the if they reported it to anyone with Flight Centre he would "destroy" their carrier at the company.

This continued for several months until his manager became aware of the situation and he was quickly removed from the company.

Zale Geller is manipulative, abusive, disturbed and should be avoided at all cost both socially and every employer should understand the liability of taking this person on board.

Zale geller

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    May 31, 2020

    Flight Centre Travel Group — Refund of funds

    Booking Number: Q22668725 Hello, I am very dissapointed with the service provided by flight centre. I...

    Sep 20, 2019

    Flight Centre Berwick VIC — Booking wrong itinerary dates

    I booked a package to queensland as a short 4 day stay and had a long and very clear conversation with...

    Berwick

    Flight Centre Travel Group — Accommodation - waikiki

    15th December 2018 Flight Centre Travel Group Ltd Southpoint, 275 Grey Street South...

    Flight Centre Travel Group — Customer service and lack of knowledge

    My name is Michelle James booking number #Q16813001 I booked through Flight Centre Northpark SA with Georgia...

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    Flight Centre Travel Group — Chantelle nelson a consultant at parramatta with flight centre

    Good afternoon I phoned My adventure store or so I thought in January and I instead found my self talking to...

    Parramatta

    Flight Centre — Business of unethical conduct & deliberate deception

    FLIGHT CENTRE; Escape Travel; Student Flights; Travel Associates; Cruise about; Infinity Holidays = are in...

    Flight Centre — Refund for cancellation

    Booked flight to Scotland on [protected] with flight centre Karrinyup W.A. paying $589.00 for cover more...

    Flight Centre Travel GroupIncompetent senior management & toxic company culture

    FLIGHT CENTRE & ESCAPE TRAVEL in Australia gives the Travel industry an Appalling image & Incompetence whom implements Worst practice sourcing strategy bringing the Agent industry into Disrepute - THEY:

    • Misrepresents staffing information;
    • Misleads advice to clients;
    • Ineffective in resolving complaints;
    • Senior Management having zero Leadership attributes
    • Insult people’s intelligence;
    • Humiliates people in front of others;
    • HR department Displays Inferior competence;
    • Incompetent senior management = no idea what they are doing
    • deliberate & Unethical conduct;
    • severely lacking in Integrity;
    • Inaccurate advertising; plus
    • Flawed supplier processes;

    FLIGHT CENTRE as a Group of Companies preaches its Values & Traits on their Website & TV Advertising = it's all only just Lip Service as their employees & in particular its Senior Management do not walk the talk. Clients are Only treated as another Number & they have absolutely No interest in Quality nor care about how they treat people.

    If you want to save yourself from much Heartache – find a Travel Agent for whom actually treat you as a Person; are Quality driven in terms of customer service; and genuinely Care about their People - as this definitely does NOT exist at all from FLIGHT CENTRE.

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      Flight Centre Travel Group — Incompetent & toxic company culture

      Lauren edwards and flight centre in australia gives the travel industry an appalling image & incompetence...

      Flight Centre Travel Group — Airline ticket

      I called Flight centre to get a quote for a flight from Halifax to Ahmedabad. The rep sent me a quote but it...

      Dartmouth

      Flight Centre Travel GroupBusiness of unethical conduct; deliberate deception & severely lacking in honesty/integrity

      Flight centre; escape travel; student flights; travel associates; cruise about; infinity holidays = are in the business of unethical conduct; deliberate deception & severely lacking in honesty/integrity whom provides inaccurate visas requirements; deceptive airfare changes rules; false hotel information; distorted 3rd party flight centre travel group supplier details; misleading advice to clients; ineffective in resolving complaints; senior management have zero leadership attributes; displays inferior competence & covers-up flight centre travel agent’s deliberate misleading advice to clients…..….. Hence gives the travel agency industry an untruthful image & brings the flight centre travel group into disrepute…..

      Flight centre travel academy instructs their travel agents to say whatever bs it takes to close the sale with clients and will only pick airlines/third parties whom give flight centre the highest commission…..

      You only have to observe at your local shopping centre that have flight centre group offices – which are mostly always empty for a reason…..

      Flight centre 24/7 support from overseas is non-existent as no one answers the phone; it is not a reverse charge call & no email address provided – flight centre make it deliberately difficult to access any support when you are overseas…..

      Recommend avoid travel agent chains such as - as these companies are only interested in quantity/turnover where clients are just another number as flight centre have absolutely no interest in quality nor repeat business…..

      If you want to save yourself from much heartache – for your future travels recommend you find a independent/boutique/20+ years experienced travel agent in your local area whom actually treat you as a person; are quality driven in terms of customer service; and genuinely care about their clients whom would return as a repeat customer.

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        Flight Centre Travel Group — Business of unethical conduct & deliberate deception

        Flight centre travel group and lauren edwards are in the business of unethical conduct; deliberate deception...

        Brisbane

        Flight Centre Travel GroupBusiness of unethical conduct & deliberate deception

        Flight centre travel group and lauren edwards are in the business of unethical conduct; deliberate deception & severely lacking in honesty/integrity whom provides inaccurate visas requirements; deceptive airfare changes rules; false hotel information; distorted 3rd party details & misleading advice to clients…..
        Lauren edwards gives the travel agency industry an untruthful image & brings the flight centre travel group into disrepute…..
        Flight centre travel academy instructs their travel agents to say whatever bs it takes to close the sale with clients and will only pick airlines/third parties whom give flight centre the highest commission…..
        You only have to observe at your local shopping centre that have flight centre group offices – which are mostly always empty for a reason…..
        Flight centre 24/7 support from overseas is non-existent as no one answers the phone; it is not a reverse charge call & no email address provided – flight centre make it deliberately difficult to access any support when you are overseas…..
        Recommend avoid travel agent chains such as flight centre; escape travel; student flights; travel associates; cruise about; infinity holidays - as these companies are only interested in quantity/turnover of clients where clients are just another number as flight centre do not have your best interest at heart and these companies have absolutely no interest in quality nor repeat business…..
        If you want to save yourself from much heartache – for your future travels recommend you find a independent/boutique/20+ years experienced travel agent in your local area whom actually treat you as a person; are quality driven in terms of customer service; and genuinely care about their clients whom would return as a repeat customer.

        Add your opinion

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          Flight Centre — Flight credit

          Folks, don't book with Flight Centre if you need to cancel a flight. We did last summer and learned in March...

          Flight CentreNot informed of all my options

          I booked an all inclusive vacation package through the local flight centre. I was not informed however about a price drop guarantee that Sunwing offers.

          The next day when i saw the advertising, i called up the travel agent to ask her about it.
          She told me that she believes it has to be purchased at the time of the booking. She said she would see what she could do and call me back. (Still waiting for the call back). I called the customer relations hot line to complain. The lady told me it is up to the customer to tell the employee what they want.

          I said, if i the customer have to do all the leg work, why do i need flight centre?

          After this experience, the answer is YOU DON'T!!!

          Research your trip online, book it yourself an save yourself the trouble of dealing with flight centre.

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Flight Centre Macquarie Center (Kasia Labruna) — Didn't pay our hotel and arrived at the hotel and had to pay it again. Money hasn't been refunded yet

            This is an email I sent making a complaint to Flight Center customer support. I received a call the next day...

            Macquarie Park

            the flight center — Cancellation

            my sister in law has been told she has stomache cancer and needs urgent treatment in an attempt to save her...

            Romford

            Flight CentreUnfair service

            I had the misfortune of booking two flights with Flight Centre from London to LA. The cost was £1400, however, the following week they were £1000. Flight Centre refused to do anything for me and told me in no uncertain terms that it was 'tough'!

            Disgraceful service and I will not be using Flight Centre nor will I be flying Air New Zealand again! Hang your heads in shame!

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Flight Centre — Being ripped off

              I am a pensioner and I purchased two return tickets at Flight Centre in Tokai on 25 October 2011. I need to...

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