Expedia
reviews and complaints

We are on our way back from our honeymoon and just got charged $5, 497.74 for baggage. We purchased tickets months ago and were 100% sure baggage was included. If we'd seen anywhere that it wasn't we would have paid to add it as we knew we'd be away 2 months for our honeymoon and would both have baggage. On our flight out (to Guatemala) we had absolutely no issues. Suddenly on the flight back (from Cancun to Milan) "the ticket doesn't include baggage" they tell us and we get charged almost €250, when the tickets already cost us $3, 634 AUD. This is absolutely appalling. Nowhere in our ticket or booking confirmation did it say we had no baggage allowance, otherwise we'd have called the airline to add it before hand. We always fly with baggage and have never had this issue. We demand to be refunded the ridiculous amount we were just charged which really ruined the end of our trip. Thank you

Dear Expedia
I am writing to you to see if you can help with our complaint, We booked flights and car hire with your company plus1 night hotel stay, We arrived at Edinburgh airport on the 2nd August and made our way to The Gren Motion Office having to wait for a considerable time we eventually got seen and everything was going okay until we handed our bank card over, We were told that we could not use it and we had to use a credit card we explained to them that the card we had provided was not a credit card, so he told us if you can provide a credit card you will have to take full insurance out which was ovr £500 pound, we were two ladies on our own travelling to dundee so we needed transport, we said to him well we cancel the booking and have to get a taxi, we were then told we could, ent canel as the time had eslapsed i said that was due to no fault of ours we had been stood in he quene for a long time, we then said so we got nowhere to go, I think its very wrong that we been pinelised for not having a credit card, My daughter had to pay it out of her saving this is a ridicious amount you can get a year insurance for this, then they also made us pay a £200 dpoist, so that was £700 pound before we even strted our holiday, I booked with you as my friend recommended you but unless this complaint get resolved I will never use your servicews again, I am so disapointed and as for green motion I would never use them again.there was no compassion shown at all and I am a disabled customer, plus I had already paid directly to you for the carhire, please can you help us get some sort of refund as you can understand what a vast amount of money to have to pay, what would have happened if my daughter did not have any savings
please could you get back to me as soon as possible I have just read the paperwork and it does not say anywhere you will have to pay full insurance if you do not have credit card and we thought the card we had was a credit card and also say there a 2 hour grace so why was I old it was too late we could not cancel the rental, I want his fully investigated as if I don't get a good outcome I will be taken it further I feel we have been badly treated and I do not feel green motion should be allowed to operate in this manner. i have enclosed a copy of what we were made to pay
I look forward to an early reply to this complaint

yours sincerely
m Pearce

Hi Sir,
My to and fro flight ticket booked through Expedia in jet airways got cancelled and till now my cash not refunded. Please refund the amount as soon as possible. I have called and complained the same problem 3 months before. Till now no communication I got. My ticket was from dammam Saudi Arabia to Cochin India. Tkt traveling dates was 10th July and return on 15th aug 2019. Itinerary no is [protected]. Ticket no to is [protected] and fro is [protected]. Jet airways code for to is OHUEGE and fro is BTYRWJ. Please do the needful soon.
MITHUN Ajithkumar
Mail: [protected]@yahoo.com
Phone: +[protected]

I booked an all inclusive (including admission) guided tour of the Louvre art museum in Paris through Expedia Local Experts. At the appointed place and time a guide did not show up. I called the local company providing the service using the number provided by Expedia. There were 10 other people waiting at the appointed place with us that were similarly affected and got the same response. The local company in Paris apologized but said unfortunately the guide would not be available that day and I should try to get tickets to get into the museum on our own (too late - they were sold out for the day) and get a refund through Expedia. The same day I went to my itinerary on Expedia and described the problem and requested a refund. They said that they would have to confirm with the company in Paris that the service had indeed not been provided and that it would take 24-48 hours. After 3 weeks of the same form email saying it would be another 24-48 hours because the local firm wasn't responding they finally told me that the local company in Paris had denied my request for a refund. The service was never provided. In fact, it cost my family an opportunity to see the Louvre because it was our last day in Paris. It's literal theft by Expedia.

I started using Expedia recently, I travel a lot for businesses and I thought they would be a good company. Unfortunately Expedia are crooks. I booked a flight with Cancellation protection, my schedule changed and called Expedia to change the date of my flight. Expedia simply can;t change a fight, they ask me to call a 3d party insurance company and told me that the ticket can only be canceled in the even of an emergency. Expedia books the cheapest air fairs that does not carry cancellation and no matter what insurance you take your ticket can never be change once purchased, I will never use Expedia again, I had to buy a new ticket.

Hi,
I feel sorry to say that I had a horrible experience at the Skyline Hotel on Aug 5th, 2019.
On July 31, 2019, I booked "Standard Room 2 Queens Beds, with Waterpark passes for four" package on Hotels.com (the image of the similar package captured on Aug 5th, 2019 is attached). However, I have only received the confirmation letter for the room without Waterpark passes. When my family arrived and checked in at the Skyline Hotel, I was informed to pay almost $150 CAD extra cost to get the waterpark passes for four, as there was no record in the confirmation letter showing that we had bought the waterpark passes. While my argument is that, the statement of four water passes was missing in the confirmation letter.
The Skyline Hotel had done nothing to help to solve the issue and the front desk recipient only advised us to call the customer service of hotel.com. After two hours of being constantly switched to other departments, I received an answer that the package I purchased has the room only. Since the evidence of waterpark passes in the confirmation letter was missing, thus I was unable to argue or negotiate with them. Yet the price I paid is certain that it included both the room and the Waterpark passes. The total prices I paid were = $298.46 CAD(cost.jpg), which consisted of $220 + $61.47 (taxes & fees) + $28.04 (mandatory fees). The hotel.com shows the $220 would include the waterpark passes either revealing in the title or the detail (image 1, 2, &3), while the price did not contain the passes was $150. In my case, I paid almost $300 plus $22 parking fees just for a room of a three stars hotel on the last day of the long weekend, which is considered as the unreasonable and unjustifiable price. Additionally, since the statement of waterpark passes was displayed on the website yet the confirmation letter did not show this detail, we doubt that this entire incident was a deception.
The experience of staying in the Skyline Hotel was unpleasant as we felt we had been taken advantage of. I look forward to your clarification and a resolution to the issue.

My hotel.com confirmation number is [protected]

Regards

Wei Jen YU

hi there, i reserved the banff voyager inn hotel on july 16 2019, but i was not sure about the price so i called the expedia same day and confirmed that i dont want this booking anymore, i want to book another hotel, so on my end i thought that the previous booking is cancelled and i booked another hotel which is ELK AND AVE, I dont know if there was a confusion in between. This agent did not understand that i want to cancel the previos booking and book another hotel, thats why i called them. They did there investigation and deniying my refund. I am so upset right now. I want my money back please help here if you need further information or details, please cantact me on my e-mail adress [protected]@yahoo.ca .

A group of women from local NGO were denied entry and service at the Restaurant because they were not serving "gay people".

The women made a reservation few days ago and were planing to celebrate here a well done local initiative against woman violence. Aparantly someone confused their PEACE-Flag with the LGBT-Flag and denied them further service with note that they dont want any gay people there.

LGBT discrimination!
A complaint to serbian authorities was filed.
Many NGOs in the surrounding have been informed about the occurance.

Here the link to the local newspaper report about the occurance.

https://www.pancevo.city/nvo/eskalacija-homofobije-u-tutinu/?fbclid=IwAR2LPmLDG-ln-DACn0lgZjkn9E8IeUgNV82Tg5KCkUZLJQ-4drbXAm7p4-A

And the official response of the organisation

https://www.facebook.com/impulstutin/posts/2339573006127307?__tn__=K-R

Please stop offering services of this Hotel

The first I knew there was a booking for myself to a hotel in Switzerland was when expedia advised about check in that day

I never booked a room

I searched through Expedia for a room in late Aug.-Sept.

July 25 I received this notice
July 25 was check in date
I was in Canada

I am requesting a refund for this Questionable Billing Expedia has levied against my Visa

my booking reference with expedia was 7424984720689

mislead by expedia agent when i phoned regarding my son not being able to fly for health reasons, was told i can get a refund or rebook later. when i phoned to rebook i was told that my ticket was non-refundable and not changeable.

it was insinuated by expedia that i was lying. when i asked them to listen to the call recording when i phoned on 13 may 2019, they suddenly couldn't.

it is fraudulent of expedia to only print and point out that a flight is non-refundable only once you have paid for your ticket.

i have lost $1500 because of an expedia agent not knowing his work and misleading me with wrong information

very unhappy about wrong advice given by agent, otherwise my son would have used his ticket

Itinerary #7454506877107: I booked and PAID for a hotel in Alcati, Turkey on July 18th. The hotel called me and told me they canceled my already paid and confirmed reservation and gave it to someone else. Expedia issued me refund but only for the hotel and not the insurance. I paid $355.74 and they only refunded me $337.74. I received an email saying I had to call them back to receive refund for the insurance. I called them multiple times but the kept transferring to representatives who did not know what they were doing. They said needed my credit card information to issue the refund for the insurance. When I had asked why they couldn't issue the rest of the refund to the original source of payment, they said their policy required for a credit card. Initially I refused to give them my credit card info but as I wanted ALL of my money back I relented. I gave the Expedia representative my credit card number but he proceeded to ask for the expiration date and the CVV code. I refused to give them my CVV code and they have not given me a a full refund.

Expedida Itinerary # 7437727318115

On July 22, 2019 my two sisters and I were traveling from Bakersfield, CA to Greenville, SC for our other sister's funeral the next morning. Our flights were from BFL to PHX to DWF to GSP. The first flight from Bakersfield was cancelled due to mechanical issues. When we went back to the ticketing agent to reschedule our flight we told her it was imperative that we are there in time for our sister's funeral in the morning. She told us it was not possible and put us on a shuttle to LA and rebooked us flights that got us there at 1:40 PM the next afternoon. Once we arrived at LAX we checked again to see if there was any way we could get there in time for the funeral. This ticketing agent told us we had to specifically ask at the place where the cancellation occurred to switch airlines if necessary and she didn't have the authority to do it there because it wasn't the city where the cancellation occurred.

This policy is so wrong! The first ticketing agent should have done this on her own without us having to ask when it was an important event that couldn't be postponed. None of us knew we had to specifically ask to change carriers if necessary. The second agent told us the best she could offer was to put us on standby on other flights, but since there were three of us traveling together she did not recommend it. We ended up sticking with the flights that got us there at 1:40 PM and all three of us missed her service. Shameful!

Not only that, but every flight we encountered delays, cancellations and mechanical issues. I have never in my life been on a trip with so many issues! I have also written to American Airlines, but have not yet heard back from them.

We fell like we should receive a partial refund because they didn't reschedule us on another airline we missed our sister's funeral.

Sincerely,
Peggy Smith

on 6/7/2019 i booked a flight SFO- Paris Sep 4-11 for $523.03 and cancelled it in the hour ( was refunded$523.03) to re-book a flight SFO- Paris Sep 4-18 I have been charge 3 times for the flight SFO-Paris and need to know why! I have 3 reservation numbers:
1- GTD4MX, ORABW3
2-Q5GISX
3-OQ4SI9
I need a immediate refund for 2 of those flights that were unauthorized. It is easy to understand that one person can only fly one flight at a time ! How did this mess happened?

Expedia needs to discontinue their affiliation with this company because its reflecting poorly on you as a company when individuals book through. There may be scam/fraudlent illegal activity.

I will provide you with all you need to know to stay away from this place!

1. Was told prior to arrival that their hub was inside the MCO airport. It is not.

2. I along with 12 other people waited over an hour for the shuttle in the heat. this common via google reviews.

3. When I got in the shuttle, the a/c system was leaking and heavy drops of water were falling on elderly passengers' heads including mine.

4. Spoke to an expedia agent who made 5-8 attempts to reach hub and no one answered yhe phones. (also common)

5. unsafe place, broken store front, cars everywhere.

6. Bogust fees $250 deposit despite making one on my reservation, a $60 non-refundable deposit for using a debit card, a $10-50 toll fee.

I had reserved through expedia a standard suv rental for dates 7/22/19 to 7/27/19.Itinerary #7453913604332 Confirmation J09424647B6
I dropped vehicle off by 12 noon as requested to Villages Florida drop off and car was rejected until I got it cleaned and detailed due to dog hair on the carpet. Hertz office would only be opened until 1 pm 7/27. Car cleaning place was backed up for 2 hours. I called Hertz location and was told they would not wait for me if not back by 1 pm. They also told me they were now charging me an extra day rental even though I had the care there and an hourly rate if I did not show by 7:45 am following day. I rented this vehicle though you and Hertz due to affordability for the amount of rental fee for the 5 days and nothing more. I have never had an experience like this . I am requesting this issue dealt with as far as my one day reimbursement. I will never go through expedia or Hertz again especially after being told how wonderful you are.
Maxene Saunders

Date of the Incident: 7/22/19

Case Number: REQ:M-24804611

I had cancel my flight with Southern Airways and I was told by Expedia in email that I would receive airline credit for my flight. When I went to redeem my airline credit I was told that Southern Airways did give me airline credit and I was told to email the customer service email for Expedia about the issue regarding the email. Instead of explaining the email they just told me that Southern Airways doesn't give airline credit which I already knew and never addressed the false information on the email. After I pressed them several times as well as called them liars for giving me false information and telling me that my issue regarding the false information on the email would be resolved, they eventually told me that I had airline credit and to call their customer service number to redeem it. Of course this was another lie because I was already told that I had not received airline credit.

The only way I will ever use that terrible service again if I get a full refund for the flight. I don't care if it comes out of Expedia's pocket. Before I just wanted an explanation for the false information in an email I had received, but now I want to be compensated for all of the lies I was told.

Date: July 3rd 2019
Reserved a car for an 11day family vacation via Expedia, (Avis Car rental). Prepaid for Rental back in March 2019, ($890.00). Upon arriving at the Avis rental desk at Marco Polo Airport the manager informed that the Expedia voucher does not exist and after 1.5hrs of argument was forced to initiate a new agreement directly with Avis if I wanted a vehicle and have been charged twice for the same rental. Once through Expedia with the non accepted voucher and again via Avis directly for receipt of the vehicle so that we could start our holiday. I had the Avis manager detail the new contact with the details that the Expedia voucher was not in the system and therefore was not honored and Expedia should refund me the prepaid balance, signed and stamp.
Upon return from holiday I contacted Expedia in this mater to obtain the refund, (sent copy of the Avis contract with the managers signed details), and my request was denied. Several attempts to explain and change this Expedia input failed. An attempt to speak to a manager lead to a 1hr call, (most of this time spent on hold), moving from representative, to Supervisor, each time reexplaining the story and last expected to move to manager but disconnected after waiting on hol 20minutes.
Following this last attempt I sent a mail to Expedia explaining that what they are doing is wrong and that I was looking at other actions that I can take in order to resolve this issue.
I have been wronged, monies have been taken from me relating to an internal problem I had no influence on between Avis and Expedia and I request to be refunded the amount prepaid to Expedia for services not rendered. Expedia to date have not responded.

Original Expedia ITR#7422981416721, not honored by Avis
Replacement Avis contract#116554960, (to obtain a car and continue my family vacation after Expedia voucher was rejected).
Expedia customer service complaint case #S67429939, (case # opened to address my refund request which has been denied).

Regards,
David

We are a hotel registered with Expedia.
When claiming payments from Expedia we were not able to send older invoices that have not been processed. When contacting Expedia, they simply informed us that they refuse to pay out any invoices older than 12 month since the contract states that they do not 'guarantee' payments older than 12 months.
All the guests stayed at the hotel, the guests paid Expedia, now Expedia is refusing to pay the hotel.
This is their response:

'As per the contract the payment in Expedia Collect are guaranteed only for 1 year starting from the check out of the booking. It is mentionned in your contract, those informations, and I sadly can't outpass that.

regarding this information, I can't unfortunately process any payment prior to 24/07/2018.'

Attached are screenshots of one month only, which Expedia emailed us. There are several months of claims to be made, but Expedia has removed our ability to view the reservations for these months and therefore we are not able to view the outstanding balance either.

I sincerely hope you are able to assist.

The price Expedia sends you with your itinerary is just an estimate and is not a confirmed price as their itinerary implies. Here is a quote from an e-mail sent me today:

"The price that Expedia quoted to you is just an estimated base price, other fees and taxes are not included."

yet, their itinerary says:

"The total price includes all mandatory taxes and fees."

Expedia will not stand behind its quote when pricing issues come up.
I rented a car through US Expedia from Budget in Prague. Now, that I am reviewing my statements I can see how they get more money out of you via a fictitious exchange rate. The expedia Price Summary states:

Due at pick-up: $105.32
You will pay EUR 92.41 at pick-up

Instead of charging me in Eurodollars, the budget rental place charged me in Czech crowns. This would have been fine except that they used a fictitious exchange rate that was about 8% higher than the exchange rate on that day. Hence, I paid EUR 99.93 - not a lot more, but definitely beyond the agreed upon rate. Budget basically created its own exchange rate and charged me in a different currency, pretending on the invoice the amount corresponds to the EUR 92.41.

I brought this issue up with Expedia. I have 6 email from them to date, with one excuse after another trying to dodge the issue. In the end they would not stand behind the itinerary by saying it's just an estimate.

Incident date: July 23, 2019
Yesterday I chose a trip itinerary for 2 travelers (Judith Nitza Villanueva Betancourt, and Janelee Marie Rivera Rosado) from SJU to CLE (July 25 to August 10, 2019); when I confirm the transaction there was a message that said: "Sorry, there's an issue with the payment information below".
Immediately, I proceeded to call directly to Expedia to verify if it was a problem with the system, but the personnel tried to do the reservations and cant do it, and told me to call the Bank to verify.
Today I have a transaction in my account from American Air Lines for the amount of $628.40. I did not receive from Expedia any email with reservations/itinerary details, and it was so strange for me. I called to Expedia and they confirm me that they cancelled the full transaction. Then I called the Bank and they said that the cancelled transaction was not received by Expedia. Then I called American Air Lines just to verify that effectively there's no tickets or reservations in the system under these names. Well, today, I need to make a reservation for them and don't have the money available in my account. This is a very uncomfortable situation and I will let you know that I will never use Expedia services again. I was making a favor to my aunt and her grandchild, and it was a very embarrassing situation for me. Now I don't have the money available for their travel arrangements and nobody can respond to me.
Also, I will not recommend to anybody to use Expedia site for travel reservations.
Sincerely, Hilda V. Algarín Villanueva