Etsy
reviews and complaints

I ordered the tree topper above and received a msg that it was sent. Then I received a msg saying it had been delivered, problem is I never received a pkg. I am handicapped and always home with a ring door bell video - nothing was delivered. I tried getting in touch with UPS, but they require a sellers phone #. I sent msg to Amanda and her response was that she had had 4 problems and would refund my money on monday the 13th if November, never happened and I agIn messaged and this time received NO reply. Order # [protected] I want my money back as I have no topper and no promised refund.

My account is suspended for not shipping an item in 2014.
However that order was refunded. So it makes no sense for you to do this.

I have emailed multiple times and keep get an automatic reply asking for more info, or whatever. I have been unsuccessful in resolving this issue

I would just like to reinstate the listing

This is the email I keep getting, and I reply and get the same email again and again.

Hello,

Thanks for contacting Etsy.

In order to sell on Etsy, we need to verify your business information.

If you provided your information and it wasn't accepted, please visit the Legal and tax information page of your Shop Manager, review your information, make any necessary changes, and submit it again. More information about verifying your information is in the banner on top of that page.

If you reach the maximum number of attempts to submit business verification details, you'll need to upload documentation for us to review. Learn more about acceptable business documents.

After you submit your documentation, we'll review it and get in touch with you if more information is needed.

If your request isn't related to the business verification information above, please reply to this email and let us know. If your concern was already resolved, please disregard this email.

Etsy is awful. As a hard-working individual, I rely on getting our name out to the public. Especially, in these hard-times, you hope that a supposed "small-brand" business would support you. This is absolutely not the case.

I published our products, worked to set up the store, and then proceeded to try and make it work. I had to go overseas for a few weeks, and therefore was logging in to my account in this manner. As soon as I got my first order, and I responded to the client, ETSY, suspended my account.

I was told a "thorough" review was performed, and that I do not qualify for Etsy, as it appears I am in a country, that is not on their list. I am an American citizen, with a valid US-based address. The two reps I spoke to, each, did nothing to help me resolve the issue. The useless company doesn't even have a number for legitimate merchants to escalate the problem. These "safety and trust" teams do not install neither safety, nor trust.

Etsy is a joke. Please refrain from doing business with this company, as they no longer support small business. I refuse to give further detail on myself, as it will only open me up to some problems with this horrible company.

Please note their harassing email reply:
"This message is a private conversation between you and Etsy. Please respect this confidentiality and refrain from distributing this communication without permission from Etsy. If you feel this message was sent to you in error, please delete it and let us know. Please note that feedback or ideas you share with us are non-confidential and non-proprietary to you. You can read more in Etsy's Terms of Use (Section 6)."

Ordered a pair of grape earrings from Eva owner of JewelryByEvalice on July 12, 2021 but never received them. I have sent her numerous emails but still no earrings. Confirmation number [protected] for $54.45 total with tax and shipping is $76.12.
I really wanted this pair of earrings. She did respond once to me and said she would check with shipping company but never got back to me. II've been shopping on Etsy for several years and never experienced not receiving the product that I ordered.

I posted several unlined vintage lace mini dresses and top I designed meant to be worn with the undergarment preferred by the buyer. From these posts, Etsy has inserted several exotic sexually explicit shops on my Marketplace page along with dildos inserted in a Green Bay Packers page I looked up. It is disgusting. I am a 78 year old great grandmother and I am appalled.

So I order some shoes off of Esty, her store name is RanchMami, and I believe this person works for them. The first order of shoes never came to my house; she claims the shoes were lost in the mail. So I asked if I could get a refund. She refused to give me that and ignored me until I opened a case against her. Next, she ignored me again after I told her I wanted a full refund, and instead, she ignored me and said I would give you partial credit, and I told her no, I wanted a full refund. So she abused the power of Etsy and shipped the shoes anyways and is now refusing me to return the item.

My favorite Etsy shop Hipsy Gypsy Designs has been shut down for no reputable reason. I know them personally and they are honest, tax-paying people who have been shut down at Christmas time! They have been in business for many, many years, I have purchased many items from the sellers - but will not buy on Etsy any more! What is happening to the company? Even the orders that have been made are not accessible by the sellers due to Etsy's unethical actions!
Mike

My sellers account has been closed by Etsy. I received no notice of it being closed nor did I close it. I am still being charged for services even though there are no services. None of my listings are showing, and neither is my web site. I have contacted them but have not recieved any response from them.
My account has been closed for 6 months with no notification from Etsy that they closed it. I have lost considerable business because of no notifications and now because no one has returned any calls.
Other sites on Etsy that sell comparable items are still working and I am at a loss as to why my account was closed. I have had a great business with no complaints and lots of compliments, so it is baffling as to the closure.

I'm also experiencing issues with Etsy. After selling an item for about two weeks back in late May, they shut me down. No reason given. None whatsoever. Just shut down permanently. They also held my funds and continue to hold my funds. It's been six months and no release of funds yet, no matter how much I demand they release these funds. The product I sold was also being sold by a couple more shops. However, those shops continue to sell the same exact product without ever being shut down. I had no disputes with any customers. In fact, I bent over backwards to make sure customers who were going on vacation had their product shipped to them where they were vacationing, at my expense! All items were mailed out on time using Etsy's mailing system and all packages tracked. No issues whatsoever, and yet Etsy will not give me my money! It's almost $1, 500 so for me it's a lot of money. Whenever I email Etsy about it, they give me the same song and dance response and tell me they're not going to reply again. GREAT customer service, huh? Especially coming from a company which expects sellers to give nothing but excellent customer service. Funny how it doesn't apply to them! I'm going to seek out a lawyer, but I'd prefer to hire one who would be willing to do a Class Action lawsuit against Etsy. I'm sure there are many other very pissed off sellers going through this. Etsy cannot hold your hard-earned money indefinitely. Their investors are greedy pigs. I have heard of long-term sellers "running for their lives" from Etsy due to serious ongoing issues of how they are being treated, not to mention their exhorbitant fees! Etsy had better get their act together because they're going to get sued. It's inevitable, no matter how much they think they can continue to get away with this abuse of theirs sellers.

Hello! I'd like to share with you the situation I'm in.. Maybe someone experienced anything similar.

I run a store selling needle felting sculptures, kits and wool since 2016. Located in EU. I have a few hundred sales and 5-star reviews only thanks to my customers. All my bills are paid, I never had problems with that.

Twenty (20) days ago my store got suspended by Etsy. I have two red banners on my dashboard.

They both basically say the same - "your account has been suspended. Read the reason and details in received email and contact Etsy support".

The thing is that I have not received any emails regarding that. I've checked all possible spam folders etc.

I contacted Etsy support 8 times from that account, all my submitted tickets are displayed under my profile in "My Support Requests", however I got no replies at all. I also cannot use Etsy forums - get an error, probably because of suspension.

What I have now -
Etsy blocked my store with no reasons provided. I am literally losing money in this pre-Christmas time. Few of my customers reached me wondering where is my shop gone. I have no clue what have I done wrong, since Etsy has not provided a single reason, and also ignoring my questions. There is no way to contact Etsy.

I feel really down, I could not imagine that something like that might happen. Thank you for reading.

the item "Leather Tobacco Pouch, Handmade Tobacco Pouch, Small Leather Pouch, Jewellry Pouche, Brown Tobacco Pouch, Organic Leather Pouch, Tobacco bag" purchased from RockTheKazbahDesign. have been in contact with seller and followed the procedure with royal mail who claim the item was dilevered. This is not the case and I have no way of verifiying if the seller is telling the truth in this regard. I have asked the seller to fill out the Royal mail complaints form but other than that im essentially out of pocket at this time.

Hello, we have only been selling on Etsy for a short time and our shop sells decorative pottery, we had about 45 orders when Etsy forced our account into vacation mode, we have 95% good metrics and have never had a late order. We completed all open orders 8 days ago, Etsy will not remove vacation mode and our business is suffering, we have created multiple support tickets, contacted their Twitter, tried calling but they have not responded to anything, not once. This is our lively good and they are destroying our business.

I ordered these tee shirts on 10.18.21 for a Halloween golf event 10.26.21 and opted to pay for 2 day shipping. They arrived late afternoon 10.26.21, after the event. I requested a refund on the expedited shipping charge and instructions on how to return. I got a reply that the 2 day shipping was not guaranteed and since it was a custom product, the shirts cannot be returned for a refund. I had no idea it was custom...thought they were an "in stock" item. They even noted the number of people having it in their cart. Also, the page said "returns or exchanges are accepted". Am requesting the $110 refund.
Thank you for you attention to this matter.
Debbie Courtright
[protected]@yahoo.com
[protected]

welcome
The company has closed my account, I'm new to Etsy
I don't know what I did wrong, I texted them but their response was bad
I don't know what to do, I just want to get my account back to work and avoid other mistakes
The company is supposed to help

Hi
I have a reserve on my Etsy business account .
I'll post a link explaining what it is.
https://help.etsy.com/hc/en-gb/articles/360058722214-What-is-a-Payment-Account-Reserve-

I never received any notice this was happening on my account and I have been with Etsy for almost 2 years. At the time it was put on I had about 40 orders to send. And no access to funds to send items or purchase more stock . My store worked up to receiving a high amount of orders where it was an income for my family especially in these corona virus times here in Australia. My orders kept coming in and I was getting dribs and drabs of $7, $25, $90 that was the most I received. They say it's to make sure the customer is getting orders and to help my business. It's done the complete opposite. I'm now having to refund possibly 36 orders. I have found a lot of forums of how this has affected Etsy businesses. More those who makes more sales. I contacted Etsy twice to explain why it's been placed on my account, they answered one time with no answer but a generic email. This reserve is not protecting business it's protecting Etsy. My store was running great with happy customers.

We purchased shipping insurance through Shipsurance as we typically do for items we sell and ship via our business. Unfortunately UPS damaged the item (Scott Plasma 6 Frameset) and made it a complete loss. The item was insured for the full purchase amount of $7, 000 and a premium was paid to insure it for that amount via Shipsurance.

Upon submitting the claim, all of the necessary documentation, pictures of the damaged packaging and item, having the receiving party acknowledge the damage, Shipsurance declined to pay out the claim. Shipsurance has an exclusion in their terms and conditions where they exclude claims that have been shipped in "original manufacturer's packaging". Though we have a problem with that exclusion, generally speaking, this item shouldn't fall under that. Their exclusion is easily interpreted (in their opinion, incorrectly) to refer to packaging of an item, not to the shipping box of an item. For example: a cereal box is original packaging, but isn't a box that should be suitable for shipping.

A proper shipping box should not be the reason a claim is denied for any reason. Paritularly for what is written on it. Furthermore, they have arbitrarily allowed certain types of shipping boxes, something they make very hard to find on their website, and isn't listed in their terms & exclusions.

Upon asking for clarification, Shipsurance's explanation for this exclusion is that shipping companies have been known to mistreat certain types of packages based on what the box shows. This seems unacceptable and a conflicting position for a company insuring said shipping companies.

I bought Freddie Mercury, Mr. Bad Guy and News of the World by Queen. I paid over $600 for each. Mine were the only 2 albums with COA and at that price. I had them both authenticated. Both were fake ! I had them mounted for my wall. I want my money back. This person should be banned from selling on Esty and charges filed for fraud. I will file legal papers if this person is not stopped. Etsy should not be selling bad merchandise.

Charlene Cannon
808 Northcrest Drive
Birmingham AL 35235
[protected]

I am a new seller and had one product in my shop that was selling very well. It's a digital activity pack, handmade by me, some of it with purchased clipart with an extended commercial license for all that followed all guidelines from the places I purchased it from. I used ABSOLUTELY NO trademarked brands in my activity pack. There are several similar products on ETSY that DO use trademarked brands and should be shut down.

My shop had one legitimate 5 star review, 76 sales in three months, and top marks for communication. The last email I had from Etsy was from "ADAM" at Etsy, that my shop was indeed on the way to Star Seller status. I had one purchase from my husband (my first one) which I did ONLY to test the process to ensure my shop was set up properly and the downloads came through. It was with customer service in mind. I had one customer claim she didn't receive her digital download, and when I called Etsy customer service for how to resend it, the ETSY employee said I could send it to her email directly since ETSY didn't have a way to resend the link. I offered this to the CONFIRMED BUYER but never did it since she never wrote back.

I did use my seller shop to buy commercial clip art from other sellers, but the communication track shows that I asked them about the licenses, gave clear and specific examples for how it would be used, and they agreed in writing I could use it for those purposes. I actually never ended up using the clip art, because I hadn't made that new product yet!

I never received a warning I had done anything wrong. They closed my shop without notice. I tried to log in and found it closed. When I called and wrote to them multiple times, I got no SPECIFIC EXAMPLE to my shop in what way I did something wrong. I got no warning, no chance to appeal (though I wrote back to them and tried to say I didn't violate any house rules or terms that I know of and if I did, it was purely unintentional and please can I speak to a human to understand the issue!) They sent me a "final notice" that they shut my shop permanently and wouldn't communicate again and to not open another shop. I just want to know what the issue was! And if I have money owed to me, I want that too.

I just simply want to know the exact infraction. They never gave me warning, a chance to understand, explain, or even notice that they shut it down. You can't talk to a human. And with similar products still being sold that visibly DO violate their rules, it feels discriminatory to pick my shop over theirs. I just want a specific example of the issue or for them to reopen my shop.

I purchased a ballon from you which arrived in a box. I did not open the box until the night before I needed it. Luckily my daughter was available to help as I would not have had a clue about accessing the code to get the instructions on how to assemble it. However, my daughter was very careful with trying to put the ballon together, but unfortunately it burst. The instruction video was not very good and the music is enough to drive you mad. I had to rush out and buy another balloon at 7pm at night and spent another £18 buying an alternative balloon.
There was not a spare balloon in the box, as your operative said there was. I sent a complaint into you and was very shocked to be told that if a give you a fair review you would refund me half the money the balloon was. I told the operative that I would not be blackmailed into giving you a fair review as I was not happy. I was then called 'dear' by your operative and was told it wasn't your companies fault the balloon burst!
My concern is, if you are blackmailing people into giving you a 'fair' review, just to get half your money back, your reviews are false. Also it you were that confident you wouldn't try to blackmail people. I am already out of pocket and very upset at the rudeness of your operative, let alone having to source another balloon. I told the operative that I wanted to talk to a Manager, she told me to write my complaint on the same forum and it would be looked at the next day. The operatives final message was to rerturn the balloon which no doubt I would have to pay for postage.
I await your reply. Unfortunately not everyone is computer savvy and I do not know how to attach photos, but I can assure you I am not lying. I would also suggest you retrain your staff as to what 'customer service is'!
Caroline McCarthy

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