Etsy
reviews and complaints

Ordered something from a seller that turned out to be defective. Customer service was no help. So I'm stuck with $450 wallpaper. Do not order with Etsy if you depend on customer service support.
The seller offered to look at the item and told me I had to send it back to the Ukraine at my cost! Customer service would not do a thing foe me.
I will not be ordering with Etsy again. I would send all my purchases back if I could too.

got the wrong beads for the kit B80030, the numbers do not match MARY FELTNER [protected] [protected]@gmail.com. please send the right beads so that i can complete the project. adddress is 9402 N 58th drive, Glendale, AZ 85302

Etsy sellers 1ofakind live edge tables took $13, 800 from us on September 20, 2020 via an Etsy transaction. The table was $8, 000 and the 14 chairs were $5, 000 plus some tax. We received the table today after 9 months and still no chairs. We have had to purchase 14 new chairs on our own to have a place to sit this summer after waiting nine months. Further, the sellers on Etsy led us to believe that transacting off of Etsy is acceptable and promoted. They charged us an additional $2, 800 for the chairs after holding our money for four months telling us we needed to pay that to get our chairs. We felt hostage so we paid 1/2 ($1, 400) for a total cash outlay at this point of $6, 400 toward chairs. Etsy has told us that their policy states that any transactions made outside of Etsy they are not responsible for. The problem with that is we transacted and trusted the Etsy sellers who were guiding us towards paying the additional monies via Venmo. Finally, we purchased a $4, 500 outdoor coffee table via Venmo because the sellers told us to. They also told us its easiest to converse via text messages as opposed to the Etsy message board which we started doing per the sellers request after October 2020. We used Etsy because we felt protected and are now realizing that may not be the case.

On or about June 11, 2021 I ordered a walking stick from the Esty website, I was charged $34.74 for the walking stick, shipping, handling, and tax included. Then another $.26 separately, I am guessing to verify my account I used to pay for the purchase. The money was immediately taken out of my account. All this seems normal, well kind of. On June 15, 2021 I received 2 emails, one from Etsy stating I would be receiving a refund for the $34.74 in 5-7 business days, the other from the alleged seller of the walking stick claiming it was damaged. So all that has occurred is Etsy has my account information and can clearly remove amounts of money from my account, when they feel like it, which was not my intent. And the alleged seller, didn't have a replacement for the alleged damaged walking stick? I guess all the other walking sticks they sell we damaged also, and they ran out of saplings and or trees to make new ones?

May 29, 2021. Ordered an item. Paid the seller in full. Seller has lied to me several times during the past five days saying that the order was shipped and that he will send me a tracking number. Seller never shipped item and never gave me a tracking number. I requested a cancellation. Seller refused to refund my money. Seller stole my money and refuses to ship the item and has lied to me several times about my order.

Order #[protected]

I ordered a bottle of cinnamon bark essential oil from the Georgia-Herbal shop on Etsy. I'm a trained and certified aromatherapist, and have worked for ten years with essential oils. The oil I received is not cinnamon bark oil at all-it smells terrible, and does not even smell or taste at all like cinnamon bark essential oil. I tried to apply for a return, but the Etsy site will not let you submit your request without a photo. When I tried to download a photo the site kept freezing. In addition to that, photos can NOT always show what is wrong with a product. You have to smell and taste an essential oil to know if it is genuine or not, and this essential oil is fake.

Order " [protected] per Mar 31, 2021 Seller Stephen Willette
I have paid tax to Norwegian authorities twice,
1) when I paid to Etsy`s pre-collected Sales tax,
2) when I picked up the package at the post office.
The seller informs me that the package had a label saying "VAT Collected", but Norwegian Posten has put their stickers on top of this (se enclosed photo).
I also enclose photos of the invoice and receipes of the double paid tax .
No labels show the VOEC number.

I have informed the seller about the use of the VOECnumber, as this was not known for them.
Best regards,
Kristi Nilsen

Etsy advertizes itself as a unique, handmade market place, this is fiction. You can buy mars bars, kit kats, obviously manufactured items etc. You can even buy trader joe's products. I want to see monitoring, complaints answered in a timely fashion, instead of this waste of time marketplace. This company is not what it claims to be and so I will be reporting itto the Better Business Bureau.

I bought goods the 29th of March 2021 from "Niddy Noddy UK" owner Neil Whiteley, where the seller included the Norwegian VAT (£64.93) in his invoice (enclosed), Etsy also claims NOK 812, 64 in "Sales tax" (ecclosed), and the Norwegian Posten claims also NOK 898, - for VAT.

So I have paid taxes three times.

The company "Niddy Noddy UK" has correctly added NOK VAT and this is fully paid be me.
Norwegian Posten has promised today to refund to me the wrongly additional VAT from them.

Now I request Etsy to refund NOK 812, 64 to my account for these taxes I already has paid to the seller.

I also want Etsy to explain why "Sales tax" is added each time I buy something.
I will give my bank account number as soon as Etsy responds to my complaint.

Best regards,
Kristi Nilsen

Etsy has very poor Trust and Safety policy and irrelevant accusations! I just registered to this platform, it took me long hours to create the best thumbnail for my listing and without notice or reason you permanently deleted my account! I did not even receive any email regarding the issue!

I recieved two billings after closing my Etsy account. I understand the first billing that came after closing my account was for the previous month my account was open. But this last billing came after that, 4.28 was withdrawn from my account. If this happens again Etsy, I will instruct my bank to refuse payment to you! I refuse to pay for an account that is CLOSED.

I was charged for this Order for outside advertising fees. This order was a Custom order between the buyer and myself. I feel like I have been charged and incorrect billing. The order number is this. Please check into this as what he is getting I don't even have on my site. I would expect a prompt reply. And prompt refund.

George
#[protected]$361.25

I bought an apparently new Duralit Kettle on ETSY on the 13/03/2021 from GLAMCOSMETICSBySuggs at a cost of £40. The parcel arrived damaged and I took photographs. When I tried the kettle it would not switch off. I contacted the seller and we exchanged emails. She asked me to send photographs, which I did, but the video I sent she couldn't access. She suggested I returned the item, but now states that I broke the switch - which I did not, in fact why would I break something that was already broken. I tracked the item and after 7 days of no refund, I tried to get in touch with her but she would not respond. After I mentioned escalating the case she because threatening. I have today, 3.4.2021 received 7 emails, at 09:27; 09.38; 12:18 and 14:24 to which I have sent a couple of responses. However, the ones which have now come through, I haven't opened, one at 15:10; 15:15 and 15:17. This is harrassment.

All I want is a refund. Your assistance would be appreciated.

On the 3/25/21 I purchased a sterling silver curb chain. The money was taken out from my checking account. A total of $66.00. I never received a confirmation email or anything. I would like a refund. Thank you John

Proudly resolving customer complaints since 2004? How about seller complaints? It's all over your forum and you ignore it! No refund for PAID shipping labels after ten days? If the label is waiting to be used by buyer for 10 days or more, and is not used, obviously that label is not ever going to be used! So, WHERE"S THE MONEY, ETSY? Your fees are not high enough already? The Etsy deniable plausibility attitude toward sellers will kill you, in the end. But, you'll just open another platform under a different name, and start all over again - won't you?

On 3/23/21 my account was suspended. The explanation was counterfeit. AT NO TIME has my products referenced a designer. "Designer inspired" is the description used. I have emailed you with no response. This is a complete lack of professionalism. At this point in time, I consider this discriminatory as there are multiple other sellers using brand names in their descriptions such as NIKE, DIOR, GUCCI, and the list goes on. I will be filing a formal complaint along with proof of the other vendors products. Why are these other vendors still allowed to sell online? During these times of financial hardship, Etsy is prohibiting small businesses and entrepreneurs to earn an income. I'm sure Etsy is earning plenty of income on all vendors using their platform. I am willing to take further action upon Etsy to right this wrong doing. My guess is a competitor made some false accusation and etsy responds without review. That competitor most likely continues to sell and make a living.
Looking forward to a response asap

The cancellation of my account without explanation was out of the blue, with non-existent customer service. Like you are dealing with some badly programmed bots.
Take your business somewhere else.

I ordered a clock from this service. It arrived broken and i note the glass had not been well protected. The supplier then proceeded to blame customs for breaking the clock. The contacts with the merchant deteriorated into insults. i will supply you with the emails.
I simply want to be treated with some respect. The clock was severely damaged in transit and my jeweller cannot repair it.
The accusations they have made against me are abused and clearly an insult to the corporate ethic at Etsy.

I purchase a pair of pants and they have lining in them, I tried telling him this but he kept throwing me off. They were just too small because big hips and they will not fit me unless he refuse the pants. I want a refund for them and I absolutely asked him several times and now he wants to respond to anything… I was very disappointed because I really wanted the pants, but he wants to respond back so we can talk about it. I never had a problem with any order, I love shopping on this website bout many of things and why he had to mess this up. I am very sorry I had to do this.

Dear ETSY and John Silverman,

I rarely complain about anything and I'm not the type of person who is activist or interested in garnering attention. I'm just a recent retiree who has lived his entire life in LA Ca., who is deeply concerned about the future and wellbeing of my country. I am well aware of the 1st Amendment implications of this request/complaint and in no way wish to promote violating anyone's rights. However, I also realize if ETSY chooses not to distribute a particular book, they (you) are not forced or compelled to do it.

As soon as I learned about the details of the book, I felt very compelled to write. If you weren't already aware, this book is pure evil. Books like this are explicitly created as propaganda tools for the CCP and other evil doers. It teaches American citizens to hate their own country and is supported by the Chinese Communist Party! The material in this book is absolutely NOT TRUE! Every argument/essay can be easily proven untrue by irrefutable FACTS! The fact that this book is fact-less helps to prove my point.

It is my strong opinion, along with thousands of other Americans, that this book, and others like it, are intended to weaken American pride which in turn, over time, lessons the overall physical, social, emotional and intellectual strength of American men and women. Importantly, the book is extremely detrimental because in order to maintain strength and peace, and to win any future wars, it is imperative that American men remain strong, confident and proud as warriors. This book contains material meant to foster men with just the opposite characteristics.

Recent events and current political climate has clearly shown that the CCP, with the support of many hundreds of leading democrats, have been working for decades to sabotage America and win what I call a "silent war against America."

If you really think about it, this book is just another example of China and the left's ongoing effort to pit Americans against each other, while at the same time, weakening our ability to defend ourselves politically, financially, and socially. Therefore, by choosing to distribute books like this, ETSY is contributing to ongoing and relentless attacks on our country while playing right into the CCP's evil narrative. I'm simply asking you to STOP contributing to the problem.

If ETSY is truly a company that respects America and wants to continue to thrive with the American public, then you should immediately cease distributing this disgusting, racists book.

Thanks for listening.

Lee Turvey
Los Angeles, CA.
C: [protected]