Etsy

I had PERFECT reviews. All items are handmade. I went to log onto my account to get a notice that said, " account not active." I emailed Etsy, for them to tell me they went legally required to disclosed why my account was deactivated. Then I was banned. This happened today on: August 26th 2021. I then made a request chat to ask about my $50.00 balance. Three Etsy customer services representative left the chat and I then got banned on Instagram. I'd love Etsy to get sued.

Date of Incident - 20/08/2021
Incident Description - I had a etsy shop that was opened in the year 2020 and was on vaccation mode since october 2020 as I met with an accident and I was not fit to work.
Last month (July 2020), I tried to login to my etsy account and I found that the account was in suspended state. So I contacted etsy to revoke my suspended account as I am now fit to continue with my work and the account was activated within 2 weeks after communication with etsy.

Now, I started to work day n night to prepare my listings and uploading the same in my shop. I purchased a used laptop from one of my friend and logged in on 18th August as usual and tried to link my etsy account with social media sites in order to reach more audience as my etsy fee was more than my earnings (Only 4 sale), but I was really working hard on this.

I am sure I have not violated any house rule or any T&C as stated by etsy, beacuse I have gone through each line of the rules and I am even aware the Etsy has written to properly capitalise the word "Etsy", wherever needs to be mentioned.

And on 20th August, when I am trying to login to my etsy account, it says account has been deactivated without notice, mail or complaint. Now all my hard work has become waste that was doing since a month. Motivation has gone underground beneath the foot. Everything has became still as I am not even aware what has happened.

I want Etsy to reopen my store and let me work as I was doing without concerns or must refund the previous bill paid along with the resent listing and ads charges along with a months compensation. Its very fair. Etsy can also let me know if any rule is broke from my side.

Also, I had 5 star rating and review along with excellent customer service, I will be sharing the same in the attachment.

What I can say from my experience with Etsy is "PATHETIC". Etsy doesn't deserve to be a marketplace and especially for designers, because it takes lots of time to create a design that buyers will like. And all of sudden Etsy will deactivate your account just 18 min after a successful browsing session and that too no mails or conversation, no complaints or anything.

Not only this, now the system I am using to login Etsy cannot be used to open further accounts with the same computer. Why so?

You are a marketplace for designers, you are a platform but you do behave like you are listing your products of your hard work and we are just earning from your hard work.

Etsy is not at all a safe place to stay, Etsy does whatever it likes just in the name of house rules and Etsy rules. Whenever tried to enquire issue, it simply replies with automated mail and never provide any reason for the happenings.

Some days ago my Etsy account was suspended and I was given no warning or explanation for this decision. I was due to receive an email providing info that never has arrived (and yes, I looked in spam too).
I had to write to Etsy asking for information about this obscure suspension and means to solve it but the answer I was given was far from adequate. I was told they cannot provide me the reason for the suspension due to security reasons. Ironically I am asked to send a copy of my ID card and prof that I am the proprietor of my credit cards in a platform whose login requires that I write the number of the problematic order.

I tried to do a refund 1.5 weeks ago and Etsy charged my bank account 5 x for the ONE refund I was trying to do which put my bank account in debit. The total charges were over $400. Nobody ever got back to me about it but luckily after a whole week my bank rejected the pending charges. Now, I have gone to refund that same order again plus another order and have received 4 charges in my bank account. One charge from Etsy, one from Etsy Ireland. I spoke to the customer service on chat and they were (again) horrendous. "yep we cant see the charges you are talking about (I SENT SCREEN SHOTS BTW) and we will forward this onto another team who will email you" Nobody emailed me from the first case so im not expecting an email for this second time either. Plus after they said that on chat they then were like "Ok I have sent that, you'll hear from someone" and then they END the chat without even letting me respond and im sitting there dumbfounded with a bank account in debit because Etsy is being an [censored]. Fix your banking issues and credit me for the amount of charges the bank charges ME for being overdrawn because of YOUR mistake. This is technically FRAUD

After our dog apparel and accessories shop was suspended with no warning for "breaking etsy rules and regulations" we were told the funds in the account would be frozen to adhere to any cases filed while we were suspended. We accepted this outcome and waited for the funds to arrive. We were later told a date the funds would arrive. July 12th 2021, when this did not occur we followed up and they then told us July 26th 2021 in the same copy and paste email as before. We have evidence of all of this. It is now August 2021 with nothing arrived and further emails have been completely ignored by the Etsy Integrity Team.

Its a disgraceful company with absurd customer service.

Several weeks ago I ordered a pair of huarachas and paid for them. I have never received them but, was emailed to comment on their product. I don't know how to contact them and find out about my order. I really do want them so please find out about it for me. If you need my mailing address again, I'll be happy to give it to you. Thank you very much

I have been a seller on Etsy since 2008.
I am doing quite well, but I am totally pissed off with Etsy now and the direction this company has taken.
Absolutely NO customer service what so ever anymore?!
The only thing they focus on is creating new, time consuming business modules and asking for more and more fees.
That is what they call service, creating something we as sellers have not asked for?
I can go on and on...

We have been selling handbag organizers compatible with speicific brand of bags for almost 8 years. Etsy started to deactive our listings. I am in contact with their so called "market integrity team" and they claim that we sell imitation bags. That's ridicolous!
We have to tell our customers that our bag organizers are compatible with their specific brand of bags and we do it by telling them the organizer fits in x brand or x model of bag. We are aware that we can not use any brand names and we try our best not to use the bag brands. We have been selling for years and we have many other competitiors selling in the same way as we do.
We are trying to update the products, but once we try it, the listing is deactivated automatically. They get back to us very late and doesn't resolve any of our problems.
Our regular handmade goods are even deactivated by Etsy without a reason.
We are disappointed as we are one of the top sellers and we are in good faith with our labour and work.
Our hands are tied, we can do nothing.

My complaint is against Home and Garden Gifts owned by Nat Poly.
I sent payment for a British shorthair grey cat laying down. It arrived with the front right pay broken off, the paw was not in the package. It had to have been broken when it was packed since it was tightly wrapped with clear paper which showed the broken paw. The seller wants to blame the USPS but the box was undamaged and there was a lot of packing material so it was not the fault of mailing. Owner ask me to file a complaint for damaged package but it was not appropriate. She emailed me to tell me that the item had been delivered to my front porch and wanted me to get it and open it. She then told me something very telling. She ask me not to file a complaint but to contact her and she would make it right. She knew it was defective or she would not have even mentioned a complaint. I have contacted the seller several times and she has not wanted to help me at all.

I have been unsubscribing from Etsy for weeks now and they continue to promote their business to me

I will contact your support and let them know about this, and I will go report you to appropriate institutions (such as filing a federal trade commision complaint) as I have unsubscribed many times and it wasn't honoured thus you have broken the law.

So save yourself and unsubscribe me now I have had enough

Ordered something from a seller that turned out to be defective. Customer service was no help. So I'm stuck with $450 wallpaper. Do not order with Etsy if you depend on customer service support.
The seller offered to look at the item and told me I had to send it back to the Ukraine at my cost! Customer service would not do a thing foe me.
I will not be ordering with Etsy again. I would send all my purchases back if I could too.

got the wrong beads for the kit B80030, the numbers do not match MARY FELTNER [protected] [protected]@gmail.com. please send the right beads so that i can complete the project. adddress is 9402 N 58th drive, Glendale, AZ 85302

Etsy sellers 1ofakind live edge tables took $13, 800 from us on September 20, 2020 via an Etsy transaction. The table was $8, 000 and the 14 chairs were $5, 000 plus some tax. We received the table today after 9 months and still no chairs. We have had to purchase 14 new chairs on our own to have a place to sit this summer after waiting nine months. Further, the sellers on Etsy led us to believe that transacting off of Etsy is acceptable and promoted. They charged us an additional $2, 800 for the chairs after holding our money for four months telling us we needed to pay that to get our chairs. We felt hostage so we paid 1/2 ($1, 400) for a total cash outlay at this point of $6, 400 toward chairs. Etsy has told us that their policy states that any transactions made outside of Etsy they are not responsible for. The problem with that is we transacted and trusted the Etsy sellers who were guiding us towards paying the additional monies via Venmo. Finally, we purchased a $4, 500 outdoor coffee table via Venmo because the sellers told us to. They also told us its easiest to converse via text messages as opposed to the Etsy message board which we started doing per the sellers request after October 2020. We used Etsy because we felt protected and are now realizing that may not be the case.

On or about June 11, 2021 I ordered a walking stick from the Esty website, I was charged $34.74 for the walking stick, shipping, handling, and tax included. Then another $.26 separately, I am guessing to verify my account I used to pay for the purchase. The money was immediately taken out of my account. All this seems normal, well kind of. On June 15, 2021 I received 2 emails, one from Etsy stating I would be receiving a refund for the $34.74 in 5-7 business days, the other from the alleged seller of the walking stick claiming it was damaged. So all that has occurred is Etsy has my account information and can clearly remove amounts of money from my account, when they feel like it, which was not my intent. And the alleged seller, didn't have a replacement for the alleged damaged walking stick? I guess all the other walking sticks they sell we damaged also, and they ran out of saplings and or trees to make new ones?

May 29, 2021. Ordered an item. Paid the seller in full. Seller has lied to me several times during the past five days saying that the order was shipped and that he will send me a tracking number. Seller never shipped item and never gave me a tracking number. I requested a cancellation. Seller refused to refund my money. Seller stole my money and refuses to ship the item and has lied to me several times about my order.

Order #[protected]

I ordered a bottle of cinnamon bark essential oil from the Georgia-Herbal shop on Etsy. I'm a trained and certified aromatherapist, and have worked for ten years with essential oils. The oil I received is not cinnamon bark oil at all-it smells terrible, and does not even smell or taste at all like cinnamon bark essential oil. I tried to apply for a return, but the Etsy site will not let you submit your request without a photo. When I tried to download a photo the site kept freezing. In addition to that, photos can NOT always show what is wrong with a product. You have to smell and taste an essential oil to know if it is genuine or not, and this essential oil is fake.

Order " [protected] per Mar 31, 2021 Seller Stephen Willette
I have paid tax to Norwegian authorities twice,
1) when I paid to Etsy`s pre-collected Sales tax,
2) when I picked up the package at the post office.
The seller informs me that the package had a label saying "VAT Collected", but Norwegian Posten has put their stickers on top of this (se enclosed photo).
I also enclose photos of the invoice and receipes of the double paid tax .
No labels show the VOEC number.

I have informed the seller about the use of the VOECnumber, as this was not known for them.
Best regards,
Kristi Nilsen

Etsy advertizes itself as a unique, handmade market place, this is fiction. You can buy mars bars, kit kats, obviously manufactured items etc. You can even buy trader joe's products. I want to see monitoring, complaints answered in a timely fashion, instead of this waste of time marketplace. This company is not what it claims to be and so I will be reporting itto the Better Business Bureau.

I bought goods the 29th of March 2021 from "Niddy Noddy UK" owner Neil Whiteley, where the seller included the Norwegian VAT (£64.93) in his invoice (enclosed), Etsy also claims NOK 812, 64 in "Sales tax" (ecclosed), and the Norwegian Posten claims also NOK 898, - for VAT.

So I have paid taxes three times.

The company "Niddy Noddy UK" has correctly added NOK VAT and this is fully paid be me.
Norwegian Posten has promised today to refund to me the wrongly additional VAT from them.

Now I request Etsy to refund NOK 812, 64 to my account for these taxes I already has paid to the seller.

I also want Etsy to explain why "Sales tax" is added each time I buy something.
I will give my bank account number as soon as Etsy responds to my complaint.

Best regards,
Kristi Nilsen