ShopSmarter
Reviews and Complaints

ShopSmarter is a con. I clicked a $10 off coupon while shopping on Bed Bath and Beyond Canada, and was apparently signed up. I didn't notice the charge on my CC statement for a long time, and as a result I'm out over $400 CAD! They would only refund the last 4 months I paid, probably because they know I can ask my credit card company to reverse charges 4 months back. I never used the service (because I wasn't aware I had been signed up) but they are keeping my money. Total fraud.

I recently tried out ShopSmarter and wanted to share my experience with others. Overall, I found the process to be pretty straightforward. I logged into the site and clicked on the retailer I wanted to shop at. I made sure that the click showed that I was registered with ShopSmarter and then proceeded to add items to my cart and checkout as instructed.

However, I did run into an issue with missing cashback on one of my purchases. I reached out to ShopSmarter and they responded with a request for documentation regarding my inquiry. They asked for the full detailed order confirmation page of my purchase, which included the order number, order date, items purchased, fees, taxes, and purchase total. I sent this information along and waited for a response.

Eventually, I heard back from ShopSmarter regarding my cashback purchase. Unfortunately, the retailer had reported the purchase as "Transaction is credited to another affiliate." This meant that the purchase was not directly connected to ShopSmarter, or the connection was lost in the process of making my purchase.

I was disappointed to hear this, especially since it seemed to happen more often with larger purchases. It was frustrating that I had no way to prove that I did everything correctly and had no say in the matter.

Overall, I think ShopSmarter is a decent option for those looking to save some money while shopping online. However, it's important to keep in mind that missing cashback can happen and there may not be much you can do about it.

ShopSmarter is a subscription-based cash back website that offers a promising 10% cash back on purchases made through their website. As a curious consumer, I signed up for an account and opted for their paid subscription. I made my first large purchase and received confirmation that I will be receiving the cash back rewards in the following days. A week later, I tried to access my account to make another purchase and was shocked to find out that my account was stated as non-existent. I received no notification about this sudden lapse in my account and felt very disappointed about what was happening.

Desperate for answers, I contacted ShopSmarter's customer service, and to my chagrin, I was put on two long holds before finally reaching a representative. She informed me that my account had been closed down by the main office and that there was no clear explanation provided. This left me wondering why this happened and whether my personal information was compromised somehow.

I inquired about the cashback rewards that I had already signed up for and was relieved to hear that I would still be receiving them. However, my confidence in the company was shaken, given the sudden closure of my account with no explanation. I am currently waiting for follow-up communication from ShopSmarter, but it has been a while, and I haven't received any emails or phone calls.

In conclusion, my experience with ShopSmarter has left me feeling scammed and disappointed. I urge others to stay away from this company and exercise caution when sharing personal information online. It's not worth the risk of being taken advantage of.

I was on Walmart.com purchasing a computer and this link popped up. Since it was through Walmart, I filled in my name and information. I did realize that I was going to be charged $12/month to use this site for shopping online. It wasn't very clear. They had charged the card I used to buy the computer from Walmart for about 9 consecutive [protected]@ 12/month. I did not realize this because the account they charged was an Amex Prepaid Card that I had opened ONLY to save money for Christmas Presents. Come Christmas time, all my money in the account was gone. I called and finally figured it all out but they still charged my card. Finally I had to cancel my entire card for fear they would keep doing it. I called today to talk to a manager and the rep wouldn't put a manager on because 'there's nothing I can't help you with." Seriously? She could care less. She said 'well I dont know how we could have charged you $120 because it's only $9/month. Well, YOU DID charge me- at $12/month not $9! It was useless talking to her. I did not use this site ever! Even when I purchased the computer, there was no discount I received and I don't shop online ever other than this computer I bought on Walmart. She really could care less. VERY SNEAKY

Initially, I thought highly of ShopSmarter and appreciated the way they rewarded me with cashback for my purchases. However, as I began spending tens of thousands of dollars on remodeling my new home, I noticed a change in their behavior towards me.

Unfortunately, my trust in the company was shattered when Lowes.com canceled some of my orders, which led to ShopSmarter's automatic cancellation of my account. I strongly contested their decision and asked if they had contacted Lowes for clarification before making such a drastic decision. To my disappointment, they didn't even bother to verify my explanation.

As a forensic accountant, I believe that the company may be selectively eliminating customers who don't generate enough net profit for them. Thankfully, I have been using cashback retailers for over a decade, and I've learned that there are better, cheaper alternatives that match or even exceed ShopSmarter’s rates.

For anyone looking for similar services without the hassle and risks of dealing with ShopSmarter, free alternatives like BeFrugal, Rakuten, Retailmenot, Giving Assistant, RebatesMe, iBotta exist. Additionally, Cashbackholic.com is an excellent search engine to compare cashback rates among different sites.

In summary, I strongly suggest that you do your research before making any purchases or decisions involving ShopSmarter. I've learned from my experience that there are better options out there, and you don't have to settle for poor customer service and the risk of losing your account due to unfounded accusations of fraud.

Let me share my experience with ShopSmarter, an online shopping service that promises discounts on various products. I made an online purchase from Walmart in June and received a $10.00 promotional discount on my order, which was delivered on time and in excellent condition. However, four months later, I noticed that $12.95 was being charged to my card every month by ShopSmarter.com.

I immediately contacted their customer service and was told that I had signed up for their service during a "try a week for free" promotion, but I had failed to cancel the subscription. This was news to me because I had never knowingly signed up for their service or used it. I demanded a refund of my money, but the agent said that the cancellation process would take time.

After several days of waiting with no refund, I contacted my bank and received four temporary credits of $12.95 back into my account. However, three weeks later, I noticed that ShopSmarter had caused a credit reversal for three months of membership fees. This was unacceptable, and I contacted my bank again to inquire about the matter. The agent reviewed my records and found something dubious. She informed me to call back the next day and speak with her supervisor, which I intend to do.

In my opinion, ShopSmarter is a fraudulent company that preys on innocent shoppers. They make false promises, take advantage of customers, and charge hidden fees. I caution anyone who plans on using their service to think twice and read the fine print carefully. Don't fall for their deceitful tactics and end up regretting like I did. Stay vigilant and avoid being a victim of a scam.

I recently had a very frustrating experience with ShopSmarter. I had been a member for a few months and had been paying my monthly fee on time. By January 15, 2017, they were supposed to arrange payment for my Cash Back, but to my surprise, they closed my account without giving me any advance notice. This was incredibly frustrating since I had accumulated over $1,000 in Cash Back rewards, and they were now denying me payment.

What's even worse is that they keep collecting member fees without any intention of paying the money back. As a consumer, I felt cheated and taken advantage of. I have evidence of all of my Cash Back receipts, so there's no reason they shouldn't pay me what they owe me.

ShopSmarter claimed I had two accounts, but I only had one. The first account was canceled because they couldn't charge my credit card on August 24, but the second account I registered was charged monthly as my legal account.

If they are claiming I opened two accounts, then why wasn't my first account charged a monthly fee, and why only charge one account from October 21? Regardless, as a paid member, whatever account they charged the monthly fee to should be considered my legal account.

When I tried to contact customer service, I was repeatedly given the run around and did not get a satisfactory answer. Samantha was the person who responded to my emails, but she couldn't help me either.

It's very disheartening as a customer to feel as though I'm being manipulated and lied to by a company I thought I could trust. I hope ShopSmarter can rectify this issue soon and pay me what they owe me.

I recently had a disappointing experience with ShopSmarter, an online shopping service. After noticing a charge of $12.95 on my debit card, I was informed that the charge was related to a supposed sign-up I had made through Walmart. Upon reflection, I remembered encountering frequent pop-ups for ShopSmarter during a recent purchase on Walmart's website. In my attempts to close out the windows, I may have unknowingly clicked on some sort of sign-up offer.

As someone who does not frequently shop online, I would not purposefully sign up for this type of service. I have made numerous attempts to get in touch with ShopSmarter, but all 800, 866, and 888 numbers associated with them appear to be perpetually busy - not even allowing me to leave a message. This lack of communication is a clear red flag that this company may be involved in fraudulent activity. I am currently disputing all charges with my bank.

Walmart.com has denied any affiliation with ShopSmarter, but I find it concerning that they were able to obtain my email address and bank account information through my recent purchase with Walmart. I have also left a comment on ShopSmarter's website but have yet to receive a response from their team. It's extremely frustrating when companies claim to respond within 24 hours, but fail to follow through.

Overall, I'm incredibly disappointed with my experience with ShopSmarter and wouldn't recommend their service. This is why I am hesitant to shop online, and I hope others can learn from my experience. If I could give them a 0 star rating, I would.

Upon browsing Walmart.com, I came across a banner promoting ShopSmarter (shopsmarter.com) and decided to check it out. As the world's largest retailer, the fact that Walmart is directly promoting ShopSmarter to its customers gave me confidence that it is a legitimate website and rewards program.

I noticed that there were numerous negative reviews about ShopSmarter, with many people claiming that they were charged without their consent. However, when I tried signing up, the website clearly stated that there is a no-cost 7-day trial period. It also mentioned that if I decide not to continue the membership, I can cancel by logging in. If I decide to continue, I will be automatically billed $12.97 every month, which I can cancel at any time. It asked for my credit card details, but I read through the terms carefully before providing my details. Therefore, anyone who signs up without reading the terms carefully and blindly giving away their credit card details is at fault.

Having said that, I am giving ShopSmarter three out of five stars because they do not fully disclose that it takes six weeks to receive the introductory $10 cash back bonus. I would appreciate it if they were more transparent in their communications. Additionally, I think they should make it more obvious that they are a subscription service on their website.

In conclusion, even though ShopSmarter may have some sneaky business practices, I believe they are legitimate. Just be sure to read the terms and conditions carefully before signing up, and decide if the benefits outweigh the fee.

I recently signed up for the free trial on ShopSmarter's website and was disappointed to find out that they charged me $1.97 to my credit card without my permission. This is not what I would consider to be a "free" trial at all, and it left me with a bad taste in my mouth right from the start.

To make matters worse, when I tried to get the $10 back that they promised for my current purchase, I found that there were no clear instructions on how to do so. I took a screenshot of the email they sent me that promised this rebate, but there was no email address or other information on their website to send it to. It felt like I was being deliberately misled, and it left a sour taste in my mouth.

When I wrote to their customer service to ask for help, I got no response at all. I eventually found a button that I thought would allow me to cancel my membership, but instead of canceling, it apparently signed me up for an additional $10 charge. This was especially frustrating because I had explicitly given them permission to bill ZERO dollars to this card, and their terms stated that they would send me a $10 check for my Walmart online order as well.

Overall, I feel like ShopSmarter is engaging in shady business practices. They charged me without permission, misled me about how to get my rebate, and then didn't respond when I tried to get help. I would caution anyone who is thinking about using their service to think twice and consider other options instead.

at all costs. ShopSmarter may seem like a great deal at first glance, but the lack of transparency and poor customer service is not worth the potential reward. I had previously used their services and experienced no issues until a payment method needed to be updated. However, when I recently made a large purchase through their site and did not receive confirmation of my cash back, the customer service experience was appalling. After providing evidence of the purchase, I was told that I would receive the cash back credit within 2-8 weeks if there were no issues from the vendor. However, as the 8 week period came to a close, I found myself unable to log into my account. After speaking with customer service and a supervisor, I was told that my account had been closed due to "unique circumstances" and that they had found multiple accounts under my email address. This explanation made no sense, as I had only recently reopened my account with updated payment details using the same email address. The timing of the investigation leading to account closure and the end of the wait period for my cash back claim seemed too coincidental to be genuine. Overall, I would not recommend using ShopSmarter, as their lack of communication, transparency, and trustworthiness makes their services far too risky.

I had the opportunity to try out ShopSmarter (shopsmarter.com) with their seven-day trial, and unfortunately, it was not the best experience. Although I canceled my account before the trial was over to avoid getting charged, I still had a question about getting my credit for my first purchase. When I asked the customer service representative who canceled my account, he told me that I would receive the credit but did not explain how to claim it or if I had to initiate the process.

Regrettably, I missed the follow-up email with instructions on how to claim my reimbursement until after I canceled my account and tried to log back in, only to find out that it was locked. Since I was told that I would still receive the credit, I thought that the customer service representative had taken care of it on their end.

However, when I did not receive the credit, I called customer service again, hoping to get some guidance on how to proceed. Unfortunately, they could not help me since my account was locked, and they directed me to ShopSmarter's customer service for assistance. After emailing their customer service, I was told that too much time had passed for me to receive the reimbursement.

The lack of communication and unhelpful customer service were a disappointment. Although I was initially under the impression that I would receive the credit, I was not able to receive it and had to settle for getting back the $1.97 I paid for the trial. Even after back-and-forth communication, I was not able to get the reimbursement check for my purchase.

In conclusion, my experience with ShopSmarter was not positive. I would have appreciated clearer communication and more helpful customer service to avoid the confusion and frustration that I encountered.