The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Etihad Airwaysservice deficiency

I travelled from chicago to chennai through etihad on 13th sep 2014. I am a frequent flyer in etihad and pure vegetarian. While I booked the tickets, I have opted for hindu vegetarian meal.in the flight sector from chicago to abhu dhabi they served meal stating that it is a vegetarian. Since the food box was marked with letter v which stands to mention the food served is vegetarian, and the flight attendant told it is vegetarian, I accepted the food and started my first bite. I sensed that there was some thing wrong with the food and requested the flight attendant to validate the food. They checked and confirmed it is non-vegetarian food. While questioned, they told me that it is caterers mistake and requested to raise a complaint with etihad helpdesk. It was horrible experience for me and I couldn't eat any food after that in that flight.. I also understood from the air hostress that several people who requested vegetarian had same experience..

How come a well known reputed carrier can do this to their customers.. Could you please let me know how to take it forward?

service deficiency
service deficiency
service deficiency

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

Responses

  • Et
    EtihadHelp Sep 16, 2014

    Dear Manavalan, we are really sorry to hear of your experience while flying with us. Could you please email us your full details and booking reference at [email protected] so that our Guest Affairs Team can look into this further. Thank you! *GC

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