[Resolved] Etihad Airwaysrefund of the money


The official compalint.

The booking numer is ctefar on the name of neal, joanna and sara bailey.

The booking was cancelled by us on the 05.09.2017 and the refund still didnt happen? The customer service is ignoring us and leaving with the information that they are sending email to the right department or that someone will contact us, but nothing is happening. It's been over a month now since we didnt get the refund! It is over 3000 euro and it is really important for our family to have that money back asap!!!

This is beyond any expectation of good company or customer service!

I am requesting an urgent reply to this email.

Joanna bailey

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Etihad Airways Customer Care's Response · Oct 18, 2017

    Hi there. Can you please let us know where you have sent the email? If you could send us your email address, we will check our system for you and see if there is any update. *Sky

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