Etihad Airways review: Flight delay ( 1 comment)

Claim for Compensation and Reimbursement – EU Regulation EC No 261/2004

Dear Sir or Madam,

I am contacting you regarding a significant change to our flight booking made with your airline under reference 953I3I.

The passengers concerned are:

Mr Clement Neus – ticket no. [protected]
Ms Lea Vandaele – ticket no. [protected]

Our original itinerary was as follows:

28 April 2026: Brussels (BRU) – Abu Dhabi (AUH), flight EY58 at 10:55
28 April 2026: Abu Dhabi (AUH) – Kuala Lumpur (KUL), flight EY488

We were informed that this journey has been rescheduled to 30 April 2026, representing a delay of two days, which has significantly impacted our travel plans.

In accordance with Règlement CE 261/2004, and in particular Article 7, each passenger is entitled to compensation of €600, as this journey exceeds 3,500 km and departs from the European Union.

Furthermore, under Article 9 of the same regulation, passengers are entitled to care, including accommodation costs where necessary due to flight disruption. As a result of this schedule change, a hotel reservation made based on the original travel dates has become unusable and represents a direct financial loss.

Therefore, we kindly request:

Compensation of €600 per passenger, amounting to a total of €1,200, in accordance with Article 7 of EC Regulation No 261/2004,
Full reimbursement of the hotel expenses incurred as a direct result of this modification (supporting documents attached).

Please find attached:

Booking confirmations,
Hotel invoice.

We appreciate your attention to this matter and remain available should you require any further information.

We look forward to your prompt response.

Yours faithfully,

Clement Neus
Lea Vandaele
Booking reference: 953I3I

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