Etihad Airways
reviews and complaints

We had booked our ticket from Edinburgh to Dhaka on 12th December, 2022. Since Etihad does not have any operation in Edinburgh, we flew from Edinburgh to Amsterdam as a transit flight operated by KLM. We had three check in luggage.

We did another check in from Etihad desk in the Schiphol airport and it was ensured from the check in counter that our luggage would be transferred properly. Our second transit fight was from Amsterdam to AbuDhabi on 13th December, 2022. We took our last flight on the same day from AbuDhabi to Dhaka operated by Air Arabia since Etihad also does not have operations in Dhaka.

Upon arrival to Dhaka on 13th December, we received two of our luggage but one luggage is missing. It has been 15 days now we have not received our luggage back. We filed a compliant in the lost and found section in Dhaka office. We have been informed through them that the luggage is stuck in Amsterdam in the custody of Etihad and even the scanned copy of the item details have also been shared with us and we confirmed that it is our luggage. The reference number for the luggage is AHL DACG918871 OHD AMSKL43093. However, even after 15 days, we have not received out luggage yet. The Dhaka office is saying that they have tried several times to reach the Amsterdam office, but the office is not taking the matter seriously and handling it too casually.

We are highly concerned about our luggage. It has now almost the time to get back to Edinburg and our luggage has not handed in, All our necessary items are in that luggage and we are in great difficulty.

We draw the attention of the authority of Etihad to help us by brining our luggage back with immediate action. We are very disappointed with the customer service.

I booked my air tickets in early June to Zurich (Booking No. EKMSJN) and called up the customer service hotline to amend the booking details but the customer service told us that they are unable to amend the booking details and advise us to cancel the booking so we can do a re-book so we cancel. The customer service ASSURE us that the refund will take 7 to 45 working days (Which is the standard refund policy timeline) BUT yet we waited for more than 6 months but there's no refund given at all. We called several times to the customer service and always the same replies:

1. We have already send an urgent reminder to the refund team, we assure that the refund will be return to you.

2. We are investigating on this, you may need to wait 4 to 6 days.

3. Please call back to us again as our refund team is not available.

4. The refund has been done, please wait for 7 to 14 days.

(Excuses non-stop)

AND guess what nothing came back? Etihads even choose to ignore my messages from Social Media because they couldn't resolve this issue at all.

Such simple booking amendments Etihads can't do and cannot even refund as the money back on time.

My flight was on 19th Nov. New booking no BWWGOX and I'm already back from my holidays. I still need to think of getting back my refund from Etihads.

Terrible experience, flight is not up to standard. My friends recommend me to book a flight with Etihads and I'm already facing such experience. I will never recommend this AIRLINE to my friends and family.

Solutions: I had engage CASE officer to do the follow up for me due to my busy schedule but apparently they have very limited access to reach Etihads as Etihads did not response to my officer and ask my officer to get us to call them instead.

Recommendation: Place an legal claim, don't wait. If you wait somemore, the money will not come back.

My child flew from Australia to Berlin, with a transfer (and immigration) in Brussels. This was purchased as a single through-flight, with several legs. The plane was a bit late arriving in Brussels, and immigration took a while, so they missed their connecting flight. Etihad was totally unsympathetic and charged an exhorbitant amount for another flight to Berlin. Some passengers were put on other flights where they had missed their connections, but my child and some others were not.

I am talking about LVXXRJ booked on 03dec2022

I was on the call with customer service agent on the last hour and waiting on answers for the questions raised regarding baggage allowance.

Upon her final answer on baggage, we decided to cancel the ticket.

By the end of the call she is not willing to cancel the ticket and claimed that we passed 24th hr. I explained her clearly we were in the same call for about 55mins seeking answers for question raised.

Kindly help us and cancel the ticket for full refund asap.

I am daily following up with online etihad agent and there are keep repeating that the case is under investigation.

I am totally frustrated and sick keep following daily.

I request you to help us please .

I am writing to express my dissatisfaction with the way your airline handles passenger luggage. I supposed to travelled to ORD to HYD on[12/04/2022]. But due to delay in connected flight they cancelled my ticket and rebooked AIR INDIA ticket. Unfortunately, my luggage was lost. I was informed by the airport authorities that my luggage has been misplaced when I reached my destination airport.

In the first place, I did not expect such negligence from a reputed airline brand like yours. Worse still, I did not receive my luggage till today. This is truly disappointing, and I find it completely unprofessional how in our world today, with the security and technology available to you as a large airline could completely miss-place baggage.

The total value of my belongings inside my luggage is I have certain $7000 items inside, which are entirely irreplaceable and essential to my family and me.

I hope that the bag will be located and sent back, but should it never turn up and be reported missing indefinitely, I want you to offer me compensation for the inconvenience caused.

I hope you improve your standards and be responsible for the passenger’s luggage in the future.

Note: I have very important documents in that and I don't even have any clothes to wear and I am spending extra money to buy stuff from here as my luggage is missing.

Airline Reservation Code

ITYVPJ

Bagg tag : [protected], 28.

i got the worst service ever in Etihad guest customer service her name is Denis she put me on mute without telling me for long time two times while i am talking tp her to hang up but i kept on the line for more than 1 hour and i always got promise that someone wull get back to me if i made a request and no one get back to me and there is no escalation levels or escalation process or anyone care

Dear team I got visa rejected issue with no specific reason or receiving email about it

Can you please respond and tell me why I got rejected and what's is the reason that I haven't receive any email

Service Name: VISA - SINGLE ENTRY - Tourism 60 days - ISSUE NEW VISA

Application Reference : 0101021040092022412039419

Receipt Number: [protected]

Thanks you

Respected Sir/Madam,

I am Dr.Shanmuganathan Periyasamy and I travelled with my wife and 2 years old son on 30th of November 2022 @7:30am in ETIHAD Airlines from Manchester Airport (MAN) to Chennai Airport (MAA).

I faced a really terrible situation in the Check-in desk of ETIHAD Airlines where one of your colleagues (not sure about the name) handled my family in the worst condition in which I could see some "racism" in her behaviour which was not good on her part.

My explanation on my situation on the day of travel is - I did my online check in 24 hours before my travel. After entering Terminal 1, I informed one of the colleagues working in the ETIHAD that I would get a padlock inside the airport. After this when I stood near the check in desk there was 65 mins (06:25am) of time for the departure of the flight, Unfortunately it was totally 7Kgs extra than the allocated baggage. She was really harsh to put upon me that I cannot remove any goods from my baggage,nor exclude small baggage on the whole which was holding 9 Kgs.

In this case ,she gave me only 2 options stating that I have to pay £280 for the extra baggage weight or not to proceed with my travel on 30th of November 2022 then unfortunately I paid £280(Receipt is attached) if not so I would have excluded my 9kgs 1 baggage but she dont allow me to do so. I would also like to add that I have travelled in Emirates, Qatar and Oman Airways none of them have treated me in this way when I get extra baggage in the check in desk this was my first experience with one of your colleague the way she used the intonations while speaking to my family was really she seem to be racist.

Please kindly take action on the respective person so that it doesn't harm others and she should be aware of how to handle the family with kids when they are ready to travel without any racism. I have attached the following proof for reference. My understanding is that with the ticket reference number you will be able to pull the respective person who was handling my baggage check in process.

Eticket Reference Number: 607-[protected] - 097

Booking Reference: VPCKKG

With regards,

Dr.Shanmuganathan Periyasamy

Hello my name its Spiridon Kavalieratos I will start from the beginning at 5/6/22 I have the pleasure to travel with Ethihad from Sydney to Greece with my family for 3 months holiday to see family members and was really nice!

They way back 5/9/22 I take the airplane from Thessaloniki to go Athens and Abu Dhabi to Sydney that was the schedule, refit all my luggage with the destination to Sydney I have the copies from the luggage the flights and anything you need in Athens I was 12:30 midday and my flight was leaving at 2:50 I pass all the check in and I was waiting to EY 90 to see what gate will be open for my flight Its open for gate a11 and the change that again to wait I ask from Ethihad personal by name John to help me wen the time was really close and him check my ticket flight check the screen and was say to me your airplane have a delayed you going from gate a5 at 4 clock I say thank you and I was going to gate a5 and when I get there I see on the big screen Ethihad Abu dhabi 4 o clock beautiful my problem solve I was thinking when time is come I was on the line with my family me my wife and 2 five years old kids to tell me were its not the flight were I’m supposed to get in, and my luggage the come out from the other airplane and then my nightmare its began unpleasant situation I was have to find my luggage found were not other Ethihad airplane flight I was desperate really unpleasant situations I was need to find a place to crash and the next day I call the Ethihad central to tell em what was happened I wash speaking with Iba good girl trying to find me a flight for 4 people and was can’t find was say only 2 family members in 2 days and they other 2 in 2 weeks no way to separate my family I was thinking, more about after what just happened I have so much stress after that and still I cant believe what just happenedi anyway I pay a travel agent to find me tickets after 5 days trying because Covid-19’ we found tickets for the next two weeks I was need to go back home because they expenses was too much I pay 7130 euros for my new tickets and this its were I asking to refund the extra tickets im not asking for my expenses were I have to do it I just want the extra tickets money! Regarding Spyridon

I originally put money on my travel bank with Etihad in 2020 just after Covid hit, with an expiry date of 2 years after purchase (I had to book my flights prior to the expiry date). That expiry date was later extended until 30 September 2022. I complied with my obligation and booked flights prior to that date. Etihad has now cancelled my flights but is saying that they are unable to offer a refund (even though this is stated in their cancellation email) because the travel bank has expired.

I am travelling with two small children and this has caused me a huge inconvenience. The entire experience with Etihad has been horrible and I no longer wish to ever travel with them again. I would like a refund, given that the flight cancellation is their fault and no fault of my own.

Hi, Flight EY 42 / 09th Dec 2022: Booking Ref QUICGS

This flight was scheduled to depart Dublin at 0845/9th but did not depart until 1220/9th Dec, a delay of 3 hours 35 mins. This delay then resulted in a loss of connection to EY 454, departing Abu Dhabi at 2235/9th Dec and scheduled to arrive Sydney Australia at 1930 / 10th Dec. This loss of connection resulted in my flights being rerouted on EY 450 departing Abu Dhabi on 1105/10th and arriving Sydney at 0705/11th December.

This resulted in a total delay to our party of 11 hours 35 minutes.

Our party on this booking includes Mary St Lawrence, and same booking ref of QUICGS.

These delays are now a matter of record and should not require any proof from my end.

While going from Adelaide to Islamabad, I got my brand new bag broken. When returning back to Adelaide, another new bag found to damaged. I lodged a complaint, they offered me ab nominal price, though I asked them to take the damaged bags and buy same new bags for me. But they were rude and unprofessional. I’ll not use Stihas ever again.

Please AVOID Etihad.

I had a ticket with Etihad since two years ago, they didn't want to refund it (Due to the Covid cancellation), they saved my money in Etihad guest account as a credit. I received an email 3 month ago, forcing me to use the credit or it will be expired. They wanted to force me to travel or lose the credit. However, they shouldn't do that under any circumstances, I nicely explained that I can't travel due to my husband sickness (Diagnosed with liver cancer). They requested a proof, I have sent them confidential documents from the hospital, which was unethical at all to show this stuff. They approved the refund and requested the bank details, which I did send 3 month ago now. They haven't refunded the money, and not responding to any of my emails. I can't believe how unethical was that. I will raise it to the highest level and got all of the proof. I will raise it to the social media, ACCC and everywhere as while I am suffering with my husband disease and running between hospitals daily to extend his life, they got me to suffer more emotionally and mentally.

We had a terrible experience at check in counter of etihad when we were flying from HYad to JFK via abu dhabi.

The staff at hyd airport promised and charged us business class seats from Abu Dhabi to JFK and made us wait for almost 2 hours and at the end told that we donot have our seats and put us back in economy. They even made us cancel our online bid for business class seats because they promised us that they can book us seats at ch ck in counter in hyd itself.

Manager name is Ravi sangani who conned us and probably gave our tickets to someone else. I would never ever fly etihad again and I am still waiting for my business class tickets refund to show up in my bank account.

I made the plans months ahead and would have received business class seats as I was the highest bidder but lost our seats and got amount charged without the seats.

Such a low life people and lying people in etihad Hyderabad airport, never trust anything they say and do everything like upgrades, checkin online.

Me and my wife waited for hours and this is how they treat people flying business class. It caused us som much stress during our travel and the fear of missing flights at hyd airport.

Dont ever travel with etihad and they seem to be employ unqualified people with no morals and ethics.

I am writing this email with utmost dissatisfaction.

My wife and daughter travelled through Etihad (see attached details) from Chennai to Memphis in September 2022. I paid an additional $336 for extra legroom seats from the Abu Dhabi to Chicago flight (2nd flight on the itinerary). Initially when I booked I chose the emergency row which allowed me to book and got the allocation as well. When they checked in Chennai they said under 18 cannot travel in emergency exit, So I rescheduled the seat to another wherein it confirmed and during the check in at Abu Dhabi gate they denied the seat and asked my family to travel in economy which they travelled and your officer at the gate said raise the refund for the additional legroom amount paid.

Since then I have been following up with your customer care and they are saying it will be processed and spoke to 5-7 agents and 3 supervisors including today Mr. Thahsin, Now today he is confirming the refund cannot be processed.

Please help me to get the refund.

Dear Sir,

on 20th August I went to Delhi, but in Amsterdam the flight was delayed and I missed the connecting flight to Delhi. You gave me a hotel to stay and the next day I could fly to Delhi.

By this I missed my trip together with others in India.

I would like to compensate my loss.

Enclossed you will find the ticket and the boarding pass.

You can make the payment to R. Bipat

Bank account: NL33INGB0002899435

Kind regards,

R. Bipat

28th September, I onboarded a flight from AUH to SYD, the plane had been changed last minute and our seats were subsequently changed. Okay, it happens. Cabin Crew informed us that we would be given a refund automatically for the extra legroom seats we paid for ($611). We waited almost a month and nothing. 25th October I filed a complaint with the request for a refund. I received the automated response that I would hear from someone within 28 days. It is not 35 days later and I have heard nothing. I have spoken to a multitude of people on Twitter and they give the same generic response over and over again.

All I want is the refund of my $611AUD. It can't be that hard for a company to provide a refund, it's not even worth them holding to gain interest.

I flew with Etihad from Dublin to New Delhi on 15th Oct 2022 under PNR - LLFCDI.

One of my baggage was damaged & I noticed this once I reached home. I immediately connected with the Etihad team over phone & reported the same. I was asked to file an online complaint. I did so & case no. [protected] was registered on 16th Oct 2022.

I was asked to furnish my boarding pass, passport copy, baggage tag, the images of the damaged bag & original bill of the bag. All of the above documents were shared by e-mail on 17th Oct 2022 except the bill.

After this there was a complete silence from Etihad's side & I didn't even receive a single acknowledgement mail. I assume this is known as being PROFESSIONAL!

On 3rd Nov 2022, finally I received first mail from Mr Ahmed from Etihad & offered me a compensation of USD 50 only for a bag worth EUR 250! I was told choose to accept this amount by 17th Nov 2022 or get no refund at all!

Since, I had no choice but to accept this unjustified amount, I reverted on the mail on 15th Nov 2022, well within the timeline mentioned in the mail, I still got a mail from Mr Ahmed on 17th Nov 2022 stating that since I have not replied to the mail within stipulated time frame, the case stands closed & I will not be paid any compensation!

This is really frustrating, but Etihad's harassment didn't end here!

While returning back to Dublin from New Delhi on 19th Nov 2022 under same PNR, I shared my concern with the team on ground at New Delhi, I was told that these cases are dealt with at Abu Dhabi airport only & I will have to connect with the team at Abu Dhabi.

I landed at Abu Dhabi at 7 AM & I was kicked from one counter to another for 3 hours at the airport & mistreated by the staff at the baggage claim counter. The airport was in such a sad state that there was not even a single Manager to address to my concern!

Till date I have not received a single mail about this issue from the airline & I have not compensated for damaging my baggage.

I booked tickets to see my family however I was not able to travel due to covid in 2021, Etihad did not want to refund me the tickets instead only offering me to store the credit to a travel bank with a 2 year time restriction.

As there was no other option I had to take it.

I wanted to book tickets for November 2022, so when I started to enquire I was told my travel bank/account did not exist.

That immediately stressed me as where could my credit have gone?

I wrote to Etihad on numerous occasions :

29th August 2022

31st August 2022

07th September 2022

06th October 2022

10th November 2022

I have also phoned numerous times only to be told my query will be looked in to.

I have received replies generally within a couple of days, firstly stating no such travel bank account exists and then my emails having been sent to the support team.

Firstly i'd like to request that my credit be transferred or sent to my UK bank account, I no longer have faith or confidence in Etihad and as such would like the matter resolved as soon as possible.

This is because I'd like to book tickets ASAP but am unable to because of your ineptitude.

They have caused me undue stress and sleepless nights, the amount in question is roughly £900 pounds sterling.

I believe I have been dealt with unfairly, firstly they stated no such guest account existed and then secondly, they have constantly kept stating another dept is dealing with my request.

The utter disregard to my query which could have been resolved earlier had anyone bothered to look into it is unbelievable, anyway I no longer wish to have any ties with Etihad so would like the credit sent to my bank account.

Hello ,

I’ve raised multiple requests and spoke to call center many times .

But I do not have any response or action from your representatives

Ticket Number : [protected]

Reservation Number : IOMXRC

Passenger Name : Leelavathy Chinnappa

We cancelled the flight due to covid and also due to repeat cancellations from EThiad too .

And till today I‘ve not received the REFUND .

Revert back to : manjula.[protected]@gmail.com