ITA Airways Travelers Reviews 2025

Latest Reviews and Complaints

Maria Maffei of Farmingdale, US

Aug 13, 2023 8:29 am EDT

Verified customer

New complaint

Featured review

I like to be compensated, the flight was late and missed my connecting flight,I paid for special seats and didn’t get it.

This is my case #. [protected]. Please Look it up my information is on On Jul 13, 2023, at 1:46 PM, [protected]@aol.com wrote: Maria Maffei, Joseph Maffei 7/13/23 To Ita Airways I requested leg room on flight # AZ0609 on june 10 Reservation code LIDOCJ from JFK to Rome and back july 2 which I paid for it and didn't get it. I would like a full...

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How responsive is ITA Airways's customer service?

0 Resolved

4 Unresolved

Total complaints: 4

Resolved complaints: 0 (0%)

Unresolved complaints: 4 (100%)

Absolutely frustrating 🫠
It's quite possible that ITA Airways is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by ITA Airways's silence.

How is ITA Airways’s rated by travelers?

ITA Airways’s earns a 1.0-star rating from 0 reviews and 4 complaints, showing that the majority of travelers are dissatisfied with their flights.

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I. Corwin

Verified customer

ITA Airways You can change the name but it is still crap

ITA = ALITALIA = ITA = ALITALIA

SSDN

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C. Kuphal

Verified customer

ITA Airways Check in

Check in Never works
Impossible to save data

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BethSh of IL

Jun 15, 2022 1:15 pm EDT

Verified customer

Featured review

Flight canceled

On 5/6/22 I bought a ticket with Kiwi from TLV to Rio de Janeiro. The first flight is with Ita airlines from TLV Ben Gurion to FCO Rome on 5.10.22 at 15:15. On June,10 Kiwi sent me a sms: Carrier has changed your trip... I didn't open it, I thought is a hacker. Why they didn't send by mail? On July 12 I received an email: "Booking [protected] - your trip ha...

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ITA Airways earns a trustworthiness rating of 76%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests ITA Airways is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with ITA Airways, take the time to review customer feedback and the approach to resolving complaints.

Itaspa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

ITA Airways protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to ITA Airways. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

ITA Airways reviews first appeared on Complaints Board on Jun 15, 2022. The latest review I like to be compensated, the flight was late and missed my connecting flight,I paid for special seats and didn’t get it. was posted on Aug 13, 2023. ITA Airways has an average consumer rating of 1 stars from 4 reviews. ITA Airways has resolved 0 complaints.