ITA Airways Travelers Reviews 2025

Latest Reviews and Complaints

bruce giannetti of US

Nov 10, 2025 5:46 pm EST

Verified customer

New complaint

Featured review

I paid for business class round trip ticket for myself and my significant other Linda Walsh equipment failed, seats would not work

Case # 05259300 e-ticket 0552109149905 flt#AZ630 Rome/fco to Miami/miaI paid for two business class round trip tickets for myself and my significant other Linda Walsh Both the seats equipment failed, seats would not recline so we could not lay down, there was no video screen that would allow me to watch a movie, the overhead lights would not go on, The...

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How responsive is ITA Airways's customer service?

0 Resolved

5 Unresolved

Total complaints: 5

Resolved complaints: 0 (0%)

Unresolved complaints: 5 (100%)

Absolutely frustrating 🫠
It's quite possible that ITA Airways is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by ITA Airways's silence.

How is ITA Airways’s rated by travelers?

ITA Airways’s earns a 1.0-star rating from 0 reviews and 5 complaints, showing that the majority of travelers are dissatisfied with their flights.

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Maria Maffei of Farmingdale, US

Aug 13, 2023 8:29 am EDT

Verified customer

Featured review

I like to be compensated, the flight was late and missed my connecting flight,I paid for special seats and didn’t get it.

This is my case #. [protected]. Please Look it up my information is on On Jul 13, 2023, at 1:46 PM, [protected]@aol.com wrote: Maria Maffei, Joseph Maffei 7/13/23 To Ita Airways I requested leg room on flight # AZ0609 on june 10 Reservation code LIDOCJ from JFK to Rome and back july 2 which I paid for it and didn't get it. I would like a full...

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I. Corwin

Verified customer

ITA Airways You can change the name but it is still crap

ITA = ALITALIA = ITA = ALITALIA

SSDN

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C. Kuphal

Verified customer

ITA Airways Check in

Check in Never works
Impossible to save data

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ITA Airways earns a trustworthiness rating of 76%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests ITA Airways is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with ITA Airways, take the time to review customer feedback and the approach to resolving complaints.

Itaspa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

ITA Airways protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to ITA Airways. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

BethSh of IL

Jun 15, 2022 1:15 pm EDT

Verified customer

ITA Airways Flight canceled

On 5/6/22 I bought a ticket with Kiwi from TLV to Rio de Janeiro. The first flight is with Ita airlines from TLV Ben Gurion to FCO Rome on 5.10.22 at 15:15. On June,10 Kiwi sent me a sms: Carrier has changed your trip...

I didn't open it, I thought is a hacker. Why they didn't send by mail? On July 12 I received an email: "Booking [protected] - your trip has changed. Please pick an alternative for your changed trip."

All the alternatives I will have to pay more than US$137 at least. Why should I pay more when they changed only 4.5 days after I bought it and the trip is 4 monhts later? Maybe it will happen again and they will ask me to pay another amount of money. I have other 2 flights to take with TAP untill get to Rio and more filghts on my way back to TLV.

They gave me another option: "Cancel your booking and request a refund", and it's written: "Refund amount: as much as possible, but refunds depend on the carrier's policies." I don't want to take risks. I don't know how much they will give me back and I want all the money and soon, that I can buy with another agency. Can you help me? Elizabeth

Desired outcome: To receive all the money back that I can buy another ticket.

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ITA Airways reviews first appeared on Complaints Board on Jun 15, 2022. The latest review I paid for business class round trip ticket for myself and my significant other Linda Walsh equipment failed, seats would not work was posted on Nov 10, 2025. ITA Airways has an average consumer rating of 1 stars from 5 reviews. ITA Airways has resolved 0 complaints.