ITA Airways

This is my case #. [protected]. Please Look it up my information is on On Jul 13, 2023, at 1:46 PM, [protected]@aol.com wrote:



Maria Maffei, Joseph Maffei 7/13/23

To Ita Airways

I requested leg room on flight # AZ0609 on june 10 Reservation code LIDOCJ from JFK to Rome and back july 2 which I paid for it and didn't get it. I would like a full refund.

Also, I would like to be compensated for missing our flight connection from Rome to JFK due to the Palermo to Rome flight being late. We had to spend a night in Rome waiting for the next flight out next day, it was also delayed by 5 hours. We missed our 6 year old grandson's birthday party. Also I lost my

I PAD on the plane because of all the confusion. We checked with lost and found, it was not there, it was stolen. I want to get compensated for all the troubles we went through, it was a nightmare.

To ITA Airways

JFK-Rome (june 10) Flight # AZ 0609 Seats Maria 31D, Joseph 31E

ITA Airways

Palermo to Rome (july 2) AZ 1784

Rome to JFK Flight # AZ 0610 The plane was late so missed our flight from Rome to JFK. We got new tickets the next day. AZ 608 seats 42A, 42C, no leg room again.

ITA Airways transaction date 12/[protected] NYC, New York reference number 4180 account # 3501 $190.00

Maria Maffei 06/10/ JFK/FCO RNDTRP FCO/JFK

ITA Airways [protected] NYC New York reference number 4198 acc # 3501

Joseph Maffei 06/10 JFK/FCO RNDTRP FCO/JFK $190.00

ITA = ALITALIA = ITA = ALITALIA

SSDN

Check in Never works
Impossible to save data

On 5/6/22 I bought a ticket with Kiwi from TLV to Rio de Janeiro. The first flight is with Ita airlines from TLV Ben Gurion to FCO Rome on 5.10.22 at 15:15. On June,10 Kiwi sent me a sms: Carrier has changed your trip...

I didn't open it, I thought is a hacker. Why they didn't send by mail? On July 12 I received an email: "Booking [protected] - your trip has changed. Please pick an alternative for your changed trip."

All the alternatives I will have to pay more than US$137 at least. Why should I pay more when they changed only 4.5 days after I bought it and the trip is 4 monhts later? Maybe it will happen again and they will ask me to pay another amount of money. I have other 2 flights to take with TAP untill get to Rio and more filghts on my way back to TLV.

They gave me another option: "Cancel your booking and request a refund", and it's written: "Refund amount: as much as possible, but refunds depend on the carrier's policies." I don't want to take risks. I don't know how much they will give me back and I want all the money and soon, that I can buy with another agency. Can you help me? Elizabeth