Ethan Allenpoor customer service

3 years ago we purchase $20, 000 worth of furniture for our upstairs living room and downstairs rec room from our sales specialist Mary Kay. The $8000 leather sectional was damaged about 2 months ago by a company that lifted the short side sectional and laid it on top of the main sectional. This caused the thread to tear but the leather is still intact. After 4 weeks of being told that someone would contact us and numerous phone exchanges, their preferred and only furniture repair specialist told me they only handle work damaged during the one year warranty period. I called the main office and spoke with Lena who told me she would contact the local company and see what can be done. She returned with the same answer. You are out of luck with a recommended repairer, you're on your own. So you get sold this product for a lifetime, if there is any problem outside of that one year, good luck on getting a repair done. We had looked to add more furniture as we are redoing some bedroom but this is definitely a learning experience, which we will never buy any product from Ethan Allen again. The deceitful business practice this company engages in shall never be rewarded or encouraged.

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