I go this Esso petrol station to add petrol my car on 28/7/2012 at 4:07pm as usual (I am this petrol station regular customer for the past 4 years and very familiar on the method how to add petrol using their petrol nozzel), the petrol flow out from my car for quite a long time and luckily the petrol didn't spill onto my body. Normally, I use the automated method or hand free method as usual and I am using credit card to make payment. Below is the details of transaction:
Store no:101258, transaction #: 175582
Petrol type: Ron 95 (SYN 5000) Volume petrol pump: 32.16 litres
When I told the cashier inside about the problem, the first thing they says maybe you didn't put the nozzle properly into your car (which I think is not true as I am very careful about it) and says never has customer complaint about it and ignored my complaint.
However, when I check with the outside staff who always serving the customer, he says that this particular terminal 8 always have these similar problems and happened many times already, which is very different what the cashier inside told me.
After that, I make a phone call to their manager, Puan Nor, she very defensive and says that maybe I didn't put the nozzle properly (which is not true at all), and she deny to apology and make any compensation to me. She always says that the outside Esso staff is very new and he don't know much about this thing (I am not agree as she make this comment straight away without any investigation done) and deny that this incident happened many times already at this terminal
I am very disappointed with the attitude show by the cashier as well as the manager of this Esso station, who ignored the safety of their customer who come to pump petrol, the attitude of the manager also not good who not willing to listen to customer and very defensive. I will never come to this petrol station again and inform my friend/relative about this issue as they are not willing to look into the problem seriously.