I became a member only about 2 weeks ago. My biggest reason was to utilize the pool and sauna. I even asked the EOS sales person if everything was working in the facility in regards to the pool and sauna? The reason is I have been a member a couple years back and I do know occasionally they close it down for various reasons. I was told all was good. I took his word for it and joined also because they were running a dolllar down and 30 days till first billing.
My first day back, I was told my a patron that the heater of the pool has been broken for a few days and will be replaced in a week or two. i was dissappointed because i felt lied to and came there for that main workout which is swimming and stretching. I had shoulder issues and needed to use it as therapy. I still did because the cooler water was more theraputic but I did notice that the water was mercky looking. That week I went about every morning and within that week the heater was fixed however the water looked worse everyday. Unfortunately, i developed a bad ear ache and to the point I went to the Banner Health care and they called it swimmers ear infection and a antibiotic plus drops were needed. It was so painful I had no choice but to see a doctor. I told him about the cleanliness of the pool and my last day swimming I even saw toilet tissue in the water. It was disgusting and I did get out.
For two weeks I was there that pool was never cleaned or even possibly professionally checked or cleaned! I am very disappointed in that club because EOS is known to make cleanliness a priority however thie one on Greenfield Road in Mesa AZ doesnt care about that.
I would of not joined if I knew the pool heater was broken I would of waited and now I cant swim for a week at least because of my swimmers ear infection which I have never experienced before and am a avid swimmer. I do have proof of doctors care and prescription.
Sad to see a good club going bad. Cleanliness should be a priority in any club where people attend and use their equipment and facility.
Claimed loss: Ear infection and had to take of two weeks from pain of ear and treatment.
Desired outcome: two weeks free would be nice or switching clubs to a better facility that has a clean pool and spa and cares for it on a daily basis.