cancellation policy / renewal fees
EoS gym is great at billing you and not notifying you.
I haven't gone to this gym in over 4 months now, and just got charged for an annual fee of $50 without any kind of notification for renewal.
Whether or not that is part of the contract, this is an easy way to keep people stuck in a membership where you pay an additional fee without being asked to renew. Not only that, but when you cancel you membership, you pay 1 extra month and another $15 fee for canceling.
I would NEVER sign up at an EOS gym again because of this policy.
When speaking to someone about waiving the fee, she told me there was nothing she could do, which we all know is BS.
Crappy customer service, stupid policies, overall a bad experience. Thumbs down on this gym and their policies.
the lady said that it was non-refundable deposit, but I heard about it for the first time
I have paid for 3 months training program. The company EoS Fitness informed me that I needed to continue it or to cancel in the end of the third month. I was surprised when they charged me again, but I have informed the rep that I wanted to cancel their subscription. I wanted to return the payment and called to their office. The lady said that it wa...
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I signed up for the 6 month training. Was injured. Tried to put it on hold for the month. Kept being pushed person to person. Saying I will get your message to the manager and he will call you back. Three weeks of this! I even had the doctor make a note for me, to show the truth. I emailed it in to the personal trainer manager. Still no word. And just found out they have been charging me 140 Dollars a Week! That is working out twice a week with a trainer, for half an pur each time! Would definitely never recommend personal trainer.
Call you bank and report fraud. Eos commits fraud constantly
Right on and never ever sign up for a personal trainer at EOS. I was told that my trainer fee of $136 per month was cancelled, and when I checked the next month on my credit card statement there was no charge, but then it turned up again the following month. These people are unethical; I would avoid at all costs