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Life Time Fitness
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2.2 1 Review 188 Complaints
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Life Time Fitness Reviews 189

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6:51 pm EDT
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Life Time Fitness Lifetime Rockville

I have been having a problem with the manager at Lifetime Rockville. I was a victim of sexual harassment. When I complained to his superior because I didn’t like how things got handled he became extremely rude towards me. I tried to talk to him and he became defensive and unleashed his grievances. and lied about me to his superiors. I had never experienced such a treatment before.

Recommendation: I would not join this gym under this management

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Life Time Fitness Complaints 188

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1:47 am EST
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I am writing to you as the Durable Power of Attorney (POA) for Leticia Olivan. We have been informed by your Bloomfield Hills membership department about the cancellation of Ms. Olivan's membership, citing a requirement for her Silver Sneakers program to be affiliated with HAP Advantage. This is surprising, as our current records with Medicare Advantage...

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I signed up. Then I became ill and could not go. I turned in my keyfob and have not been to DL Anytime Fitness. I had asked to be allowed to stop, and was told I would have to stay a member for 6 more months. Then, additional fees were removed from my checking account, without any notice - that is YOUR contract. I stated since you breached the contract, it...

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January 2, 2024 I'm a senior who bought supplemental plan from United Health early December 2023: It offers free membership. I advised club I wanted to cancel my present membership and switch. Member of r staff responded and asked for authorization to cancel and info concerning my supplemental plan from United - but there was no deadline for getting thi...

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Is Life Time Fitness Legit?

Life Time Fitness earns a trustworthiness rating of 65%

Generally safe, but check closely before sharing details.

Our conclusion: Life Time Fitness's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for Life Time Fitness. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for lifetimefitness.com can be seen as a positive aspect for Life Time Fitness as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Life Time Fitness's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Lifetimefitness.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lifetimefitness.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Life Time Fitness and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Life Time Fitness protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Life Time Fitness. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:24 pm EDT
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I had a terrible experience on the pickle ball court today with their pickle ball, manager sunil britt and his three cronies. Who pretty much verbally assaulted me in front of my 8 year old son and many others on the open play court time. I had made reservations on the app, these courts are mainly used by ladies from a specific class and color of society...

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1:50 am EDT
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Hi, my name is Anthony ferro and I own ferro academy in Illinois. I have been getting harassed by one of you trainers in burr ridge Illinois. He used to be a student of mine and I had to kick him out last year due to personal reasons. Since that time he has been leaving me bad messages, he is in a group chat talking horrible to my students; blah blah...

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As another recently posted, I also have received a letter from Lifetime that my time allowed to use the facility will be drastically reduced come 1.1.2024. I have been a loyal club member since 2007. I usually workout several times a week, with a Lifetime personal trainer once a week, and 98% of my normal workout times will be blocked. It seems to me, that...

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11:07 pm EDT
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To whom this concerns, I have a been a member of the Lifetime Fitness in Mount Laurel, New Jersey since it’s opened 8 years ago. Recently the clubs GM, Drew May has been cracking down on the size of gym bags on the gym floor, which I support 100%! When MR. May began his enforcement of reduced sized gym bags used on the main floor I was approached by one...

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I received an email from Chris Lichtenberger , this week on 8/21/23, stating that my Silver Sneakers membership with Lifetime Fitness in Romeoville IL, was going to have limited hours/days starting 1/1/24. I am very disappointed with this, this is age discrimination. I have been a customer of Lifetime for over 10 years before I retired 8/1/23. See email...

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9:02 am EDT
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I have been a loyal member to Lifetime Fitness at West Lake Houston, Houston, TX location for three years. I showed up 5-6 days a week, used all the facilities and a great amenities you have to offer. I have learned a lot too. I made few acquaintances. The club is very nice. I love how it is family oriented. Besides that note, I am writing this e-mail to...

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3:11 am EDT
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Life Time Fitness Racism and sexual misconduct

I started going to this gym in August 2022 when not even a day later the personal trainers started following me around the gym and viciously harassing me. I was racially profiled by the staff ONLY the members were way more welcoming than the staff…. I got a personal trainer ( Ronald Brown) in Feb 2023 to try and ease the tension. The first session he caught a boner at the table giving me a percussion massage and the other trainers just made a barricade around to cover it up. (I have exact dates documented) So not only was I sexually harassed and racially profiled by the staff members the personal trainer manager (Thomas Darby) made inappropriate passes at me on multiple occasions and when I went to confront him about them he told me he had a girlfriend BUT continued to send me dick pictures on Snapchat and told how he wanted to [censored] me on the gym floor. I was literally scared for my life. But just wait it gets more juicy… I only seen two main female trainers on the floor ( Kristen & Erin)…. When I tell you I have never seen White & Hispanic females literally give you the dirtiest look for NO REASON AT ALL! I tried to take a Pilates class and Erin couldn’t even pronounce my name right after she so called tried to become my PT. As the story goes on one of the members tells me Thomas Darby started telling people that I tried talking to him when he had a girlfriend slandering my name to ruin my reputation…. I talked with an attorney and they said I have a valuable case. I canceled my membership yesterday.

Desired outcome: I want all my money starting from August 2022 to now reimburse. Or legal action.

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Update by JGreen444
Jun 23, 2023 3:34 am EDT

I feel like every time I went to lifetime fitness Bloomfield it was like they got alerts of my presence. I want a full refund starting back to August 2022 of all my service.

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John Roberts 1957
, US
Oct 04, 2023 10:38 pm EDT
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If a man says Hi to a women at a fitness center, the women tells management and the man is banned for life!

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9:23 pm EDT
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Life Time Fitness Warrior theme

Date: June 2023

To: CEO, Lifetime Fitness

From: SA Marks, 25 yr+ member

RE: WTF?

Imagine my surprise upon reviewing the group fitness schedule today to return to the gym after the pandemic and finding none of my favorite classes. Instead, I find warrior pilates, warrior sculpt, warrior cycle, warrior yoga.

How do you miss that the United States of America is NOT a nation of warriors? The word warrior only applies if you’ve signed up for the military.

We aren’t fighting any enemies outside U.S. boundaries so are you saying we need to prepare for “WAR” with each other--our neighbors, our friends, our families, our political opponents? Just what are you asking people to prepare for?

We are in a difficult period in our country, striving to be a nation of inclusion and respect. How does the word WARRIOR fit into that endeavor?

What happened to the Zumba classes? It was a great way to learn dances and moves from different cultures and the hip hop movement. What happened to the cardio classes, the step classes? Where's the INCLUSION?

When I come to workout, I am tired from sitting all day and I want ACTION. I want to do jumping jacks, kick my legs, get my heart rate up. That’s how I get rid of stress. You can still offer those lay about, boring, crawl around on the gym floor classes for those who have long muscles and no personality, but what about catering to my need for ACTION? (A hard seat on a crappy cycle and lifting weights alongside others are not my idea of action.)

Julie, Becki, Deborah Tourek--those Woodbury instructors attracted people to your fitness center, because they are or were decent people concerned with my good health. They never once asked me to be a Warrior.

What’s the matter with you? Do you not understand the culture of the United States--no war, no anger, no fights? We work things out together. We have freedom of speech, freedom of opinion, and freedom of choice and none of us except the radicals are preparing for war.

What the hell have you done? Statistics show that the 9:00 class on Saturday draws more people than any other time or day. I thought you were a neighborhood fitness center open to all and catering to all, but apparently we’re all preparing for WAR. Am I supposed to tell my grandchild that I’m going to Warrior Pilates? I wonder what impression he would form. Again, what have you done?

In case you don’t understand

WORDS MATTER!

And you’ve got people thinking they are preparing to go to war at work, with their neighbors, and others and that they have to be physically superior and take charge. You have absolutely no sense of what the United State of America is about.

MARKETING THE WARRIOR THEME IS A TERRIBLE, DISTURBING EVIL.

SHAME ON THIS ORGANIZATION!

Desired outcome: Get rid of Warrior theme. Promote & serve families. Warriors can train elsewhere. Ick.

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8:43 pm EDT
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Life Time Fitness Fraudulently charging monthly membership fees when it was in suspension

I had paid for L**** F*** and my account, I had cancelled L***** F*** and put my account in suspension. My accountant discovered two charges from Lifetime on account each month - membership + suspension? How is this possible.? Ms. F*** was cancelled and all accounts were suspended. Cancelled entire membership today. Was a member for numerous years and very disappointed in their accounting negligence. Would like to settle this civilly and avoid going to court.

Desired outcome: Reimburse charges that were erroneously charged to account.

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5:16 pm EST

Life Time Fitness Discrimination

I call it "LIFETIME SICKNESS" I have been going to that Lifetime location in Berkley Heights, NJ for the past 12 years, Lifetime mainly employs racist bigots, there is lack of diversity and there is no blacks or minorities in the management positions. There are rich white bigots that control the club synergy . The incompetent manager of that facility is just poppet that follows the sticks when the white rich influencer man rattle his cage! The trainers harassed me for years. Some of trainers are low life always chase married rich women pretend to advise you about how to lose weight but they are as dumb as a pair of an old shoe. Lifetime management have systemic way to harass you by using their clown bigot racist staff. Never send your kids to summer camp there you will regret it. In two instances they tried to kill my kid they are lucky I did not bring attempted murder charges against them, They kept my 5 years old daughter outside by the pool in the grueling heat dehydrated with no lunch and if they remember to serve her lunch they fed her on a dirty GYM floor. My daughter caught viruses and almost died from lung collapse, The management is composed of low life thugs had harassed me for many years and continuing till this very day because I also refuse to spend any money for their stupid vitamins, massages and what have you... They use their members proxy's low life local gym rats to do their very dirty jobs either to influence you buying into their products or dig into your wallet. file a complaint with your local prosecutor's office if your experience such treatments. Lifetime has been sued in the past for discrimination against African Americans (Catherine C. Blake vs, Lifetime fitness et al. ) and if you feel you been discriminated file a suit with the EEOC, Their Ex -manager. Paul Russo caught sleeping with female 17 years old employee and was imitating black folks by painting his face black. I myself had filled a discrimination and harassment complaint with the state of NJ and the Justice department and a full investigation will take place soon.

MEMORANDUM

Plaintiff Courtney Henderson, proceeding pro se, filed this action against Lifetime Fitness Health Club ("Lifetime Fitness") alleging discriminatory treatment based on sex and race in violation of Title VII of the Civil Rights Act of 1964 ("Title VII"). She claims Lifetime Fitness did not hire her because she is a black woman. (See Compl., ECF No. 1, at 1-2; Compl. Ex. D, ECF No. 1-6.) She received a right to sue letter from the Equal Employment Opportunity Commission ("EEOC") on September 20, 2013, (Compl. at 3; Pl.'s Opp'n, ECF No. 11, at 4), and filed this case on December 20, 2013. Lifetime Fitness has filed a motion to dismiss, claiming Henderson's complaint is untimely. Lifetime Fitness's motion will be granted.

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6:24 pm EST

Life Time Fitness Discrimination and harassment of minorities

I call it "LIFETIME SICKNESS" I have been going to that Lifetime location in Berkley Heights, NJ for the past 12 years, Lifetime mainly employs racist bigots, there is lack of diversity and there is no blacks or minorities in the management positions. There are rich white bigots that control the club synergy. The incompetent manager of that facility is just poppet that follows the sticks when the white rich influencer man rattle his cage! The trainers harassed me for years. Some of trainers are low life always chase married rich women pretend to advise you about how to lose weight but they are as dumb as a pair of an old shoe. Lifetime management have systemic way to harass you by using their clown bigot racist staff. Never send your kids to summer camp there you will regret it. In two instances they tried to kill my kid they are lucky I did not bring attempted murder charges against them, They kept my 5 years old daughter outside by the pool in the grueling heat dehydrated with no lunch and if they remember to serve her lunch they fed her on a dirty GYM floor. My daughter caught viruses and almost died from lung collapse, The management is composed of low life thugs had harassed me for many years and continuing till this very day because I also refuse to spend any money for their stupid vitamins, massages and what have you... They use their members proxy's low life local gym rats to do their very dirty jobs either to influence you buying into their products or dig into your wallet. file a complaint with your local prosecutor's office if your experience such treatments. Lifetime has been sued in the past for discrimination against African Americans (Catherine C. Blake vs, Lifetime fitness et al.) and if you feel you been discriminated file a suit with the EEOC,

MEMORANDUM

Plaintiff Courtney Henderson, proceeding pro se, filed this action against Lifetime Fitness Health Club ("Lifetime Fitness") alleging discriminatory treatment based on sex and race in violation of Title VII of the Civil Rights Act of 1964 ("Title VII"). She claims Lifetime Fitness did not hire her because she is a black woman. (See Compl., ECF No. 1, at 1-2; Compl. Ex. D, ECF No. 1-6.) She received a right to sue letter from the Equal Employment Opportunity Commission ("EEOC") on September 20, 2013, (Compl. at 3; Pl.'s Opp'n, ECF No. 11, at 4), and filed this case on December 20, 2013. Lifetime Fitness has filed a motion to dismiss, claiming Henderson's complaint is untimely. Lifetime Fitness's motion will be granted.
1
Sherry F
Sherry F
Local Guide·28 reviews·23 photos
a year ago

Desired outcome: fire staff and Berkley heights manager

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10:07 am EST
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Life Time Fitness Gift Card Baybrook Location, TX

Received gift card for Christmas. Used at Baybrook location for massage on 12/30. Upon checkout, I was told gift cards we’re having some problems, cashier took my gift card and told me they’d email me the remaining balance. I never got an email. Spoke to 2 people from Corporate who spoke to “George” from Baybrook. Said I would get information regarding remaining balance on card. I am NOT asking the gift giver how much they spent! There SHOULD be a record of the purchase by either Wyatt or Kyle Kuhlow.

I routinely purchase Eminence and Kerestasse products as well as occasional spa services. I’m not using the Salon or Spa again. I can go anywhere nearby and get better customer service.

Desired outcome: Gift card purchase amount

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4:47 pm EST

Life Time Fitness Sugar land lifetime fitness club

First, I want to say LifeTime has been a wonderful place for wellness for most of my membership of 8 years. But there was a change in managers a few years ago, & this club has gone downhill, particularly in cleanliness, although it is not the place it once was in general. Today was so bad I came home and sanitized or washed everything due to the health hazards. The floors in the women's locker room are perpetually filthy with huge clumps of hair everywhere & trash littered about, the walls & doors in the showers are slimy, & dirty towels everywhere. I have observed the same hair clumps on the floor for days at a time, indicating the locker isn't cleaned daily. The 1 open Spa had black mold around the water line perimeter so I left & the outdoor pool was so dirty & full of ants I could not swim laps. I wanted to stay positive & not complain, but today was unmanageable.

Additionally husband & I feel like intruders on the fitness floor because Alpha classes have taken over. We cannot use the floor or TRX apparatus most days because classes are going on, which should be conducted in the studios, where classes are held.

I have heard others discussing these issues & know they have contacted the current manager, but he does nothing. We are experiencing poor management & services but the prices have risen 2 times in the past 2 years.

Thank you for addressing these issues.

Desired outcome: Change in manager and level of cleanliness

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8:57 am EST
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Life Time Fitness Televisions in cardio area

The main cardio area of this club has 13 large t?’s in its main area with not one of them showing ESPN or other All sports channels. ESPN had been on 2 TV’s for more than 8 years and now instead there is

Financial News X2

HGTV x2

Golf Channel - in January X2

Advertising TV X3 - FYI we are already members

Local News X4 these are next to each other

This is our of touch with the fact that some people who work out would like to see sports

There is ESPN in the welcome area so the Lifetime staff can watch while they are working

Desired outcome: Please add one of ESPN, ESPN2 Fox Sports

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4:47 pm EDT

Life Time Fitness More money, less services

So in the same two weeks that my rates went up drastically (increased $70 a month) I was told that some of my yoga classes were canceled, some of my spin classes were canceled and now today I'm told they will no longer heat the pool in the winter as they had once said. I am getting disgusted at the lack of concern for the way our money is being used. I am getting much less product for a lot more money. Please reconsider these poor decisions at the Champions Lifetime club, the members are not happy.

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Brandy Lee Ledford
, US
May 13, 2023 11:22 pm EDT
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It's because they went public and think the brand can survive with little to no management by demoting managers to leads. It's a [censored] show.

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9:02 am EDT

Life Time Fitness Gay pride

I agree that all people should be recognized but nobody should be given preferential treatment and the endorsement of lifetime fitness. One of the posters I saw on the wall at the Oklahoma lifetime fitness so LGBT was encouraged and has a healthy lifestyle that is absolutely incorrect that lifestyle encourages infectious diseases and should not be encouraged. Why are we giving LGBT an entire month it’s not right it’s flies in the face of upstanding family values.

My personal opinion is we should not give LGBT any more recognition then we would being a ethnic member as like Italian Asian Afri-American Irish or whatever it doesn’t matter why are we giving them so much recognition. It is a destructive and unhealthy lifestyle the average lifespan of LGBT people is only in their 40s about half of the straight population

Desired outcome: Stop promoting LGBT

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John Roberts 1957
, US
Oct 04, 2023 10:33 pm EDT
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Plenty of other gyms that are straight pride!

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6:41 pm EST
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My husband and I joined recently and he has begun using the gym. I on the other hand had foot surgery and I am having complications and can not use the gym for a few weeks. I asked to suspend my membership but was met with "we must have a doctors note, surgery records will not suffice. When signing up, we were greeted with friendly staff that made lots of...

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Overview of Life Time Fitness complaint handling

Life Time Fitness reviews first appeared on Complaints Board on Apr 27, 2007. The latest review Lifetime Rockville was posted on Apr 19, 2024. The latest complaint Membership practices was resolved on Mar 04, 2021. Life Time Fitness has an average consumer rating of 2 stars from 189 reviews. Life Time Fitness has resolved 54 complaints.
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  1. Life Time Fitness Contacts

  2. Life Time Fitness phone numbers
    +1 (855) 430-5433
    +1 (855) 430-5433
    Click up if you have successfully reached Life Time Fitness by calling +1 (855) 430-5433 phone number 0 0 users reported that they have successfully reached Life Time Fitness by calling +1 (855) 430-5433 phone number Click down if you have unsuccessfully reached Life Time Fitness by calling +1 (855) 430-5433 phone number 0 0 users reported that they have UNsuccessfully reached Life Time Fitness by calling +1 (855) 430-5433 phone number
    Customer Service
    +1 (877) 583-6818
    +1 (877) 583-6818
    Click up if you have successfully reached Life Time Fitness by calling +1 (877) 583-6818 phone number 0 0 users reported that they have successfully reached Life Time Fitness by calling +1 (877) 583-6818 phone number Click down if you have unsuccessfully reached Life Time Fitness by calling +1 (877) 583-6818 phone number 0 0 users reported that they have UNsuccessfully reached Life Time Fitness by calling +1 (877) 583-6818 phone number
    Member Relations
  3. Life Time Fitness emails
  4. Life Time Fitness address
    2902 Corporate Place, Chanhassen, Minnesota, 55317-4773, United States
  5. Life Time Fitness social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Life Time Fitness Category
Life Time Fitness is ranked 13 among 83 companies in the Fitness Centers and Gyms category

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