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Life Time Fitness
reviews & complaints

Life Time Fitness
reviews & complaints

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168 complaints
55 resolved 113 unresolved
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B
6:41 pm
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This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - Membership

My husband and I joined recently and he has begun using the gym. I on the other hand had foot surgery and I am having complications and can not use the gym for a few weeks. I asked to suspend my membership but was met with "we must have a doctors note, surgery records will not suffice. When signing up, we were greeted with friendly staff that made lots of...

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Life Time Fitness - Membership

Immediately after opening an account and paying for my membership ($95), they closed the account without notifying me opened a new account and charged my card a second time for $95. Throughout April, Lifetime attempted to charge my card for $95 every single day without handling the issue for the double charge in March. I contacted Lifetime in April requesting to cancel my membership prior to the May billing cycle. The customer service agent conveniently waited (weeks) until after May had begun to respond. At this point they continued attempting to charge my card (plus a late fee) every day without answering my emails/calls. I've been waiting months for this situation to be resolved and the customer service agents have been absolutely useless.

The way this has been handled is downright criminal and unless you enjoy dealing with clueless customer service agents and having your hard earned cash stolen, avoid Lifetime at all costs.

Desired outcome: Refund and a sincere apology

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The same thing happened to me! These people are very suspect in the way they 'charge' their clients. They should be criminally investigated.

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C
4:23 pm

Life Time Fitness - Gift certificate

My husband purchased a gift certificate for me at Lifetime's Life Spa and Salon. A Lifetime employee called us and reminded us that I had a $100. Gift card that had not been used.
When I went to schedule an appointment to use the gift card I was told I was in the system and the life spa has a record that a gift card was purchased. I was told that I can't use it because I don't have the certificate... That doesn't make any sense. If lifetime knows I have a gift certificate for $100. And they called to remind me of it why can I know not use it. We were told that the gift certificate would always be useable.

Thank you, Carol Feldheim
256 Paloma Vista St.
Henderson NV 89012
805-807-2547

Desired outcome: I wish to be able to use the gift card we pail for.

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M
9:43 pm
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Life Time Fitness - Racial and religious discrimination

I am a member since 2009- left during covid when they shut down and then rejoined. I was so happy to go back because I enjoy my instructors and excercising. I was disappointed most of the employees that were there before were mostly all gone. I then noticed that the new staff and management were not friendly and cold. I just tried to ignore it then kept...

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A
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Life Time Fitness - Treat your clients with respect, we are the one who pay you!!

The GM Josh Gibbons at Iowa lifetime band together with his groupies made up lies to terminate my membership after my vehicle was burglarized I witnessed him watching on his screen women body parts (zoomed in close up) thru his surveillance cameras on the fitness floor while I was supposed to watch footage of the burglary, he abruptly terminated my...

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Life Time Fitness - Josh Gibbons lifetime in Iowa

My car was burglarized 1/15/2021 broad daylight 12:30pm right in front of entrance the GM Josh Gibbons downplayed the burglary very little corporation with the authorities while I was in his office looking at blurry footage of the burglary I witnessed him watching thru the surveillance cameras on the fitness floor of women body parts (zoom in close up) he was unprofessional impolite and rude then he abruptly terminated my membership after 4 plus years with a phone call.. Headquarters needs to look into this lifetime he's obviously has been doing illegal activities within the club and he's also a bully! Read the local ratings and reviews please!

Desired outcome: Justice

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J
6:09 pm
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This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - Wrongful billing

This is my last attempt to request that you resolve this issue before I turn it over to my attorney. Last March I froze my membership with you because of Covid. The facility in Franklin was closed but I did receive a text stating you needed to update my credit card. That prompted me to call the facility. I sold to someone about mt credit card being replaced...

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L
12:09 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - Membership practices

I have been a member since 2008. On several occasions I have tried to cancel my membership for various reasons, life changes, loss of job, lack of use etc. This club (pre-COVID) requires you to physically go into a location to cancel. This is so that they can pressure you into keeping your membership face to face by offering holds etc. I have taken them up...

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I
2:11 pm

Life Time Fitness - Membership cancelation

In the middle of March 2020 I stopped by Vernon Hills, IL location and cancelled my membership in person. Since them I received several general emails about my balance due and that the payment is needed. I spoke to customer services several times explained the situation and asked to escalate this case to the corporate lever. All I received in return was another general email about by balance. Please note that I'm disputing all charges since March 2020 and Nee to escalate this case to the next level. My phone number is 708-710-6122.

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2:44 pm
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Life Time Fitness - Customer service and experience

Have been a member at Lifetime Austin north for 1.5 years - ever since we moved to US. Wanted to share my experience in last few days. It was very unpleasant and made me and my husband feel very unwelcome. The behavior of the front desk staff and the site manager who was favoring her and trying to cover for her behavior was very unfortunate. I had put my...

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G
2:35 pm
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Life Time Fitness - against "mishkat lightwala, lifetime fitness manager"at this location

I have been a member of Lifetime since 2012. Never complained about anything and anyone in all this years. Today I had a terrible experience trying to approach the manager there Mishkat lightwala. I gave him a heads up in the corridor that I will likely need to discuss some dues that I am requesting back from lifetime. He said to come see him. When I went...

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N
7:19 pm
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Life Time Fitness - cancellation policy

The cancellation policy needs to change. I rarely go to the gym and use it for social events, mainly volleyball. They require a 30 day notice for cancellation which is absurd. I know this will never be resolved but I hope if enough people complain about this, I can save someone else the grief in the future. I will never return to lifetime fitness, including any of their activities they host such as triathlons.

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A
3:37 am
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Life Time Fitness - aquatics department

Hello, I am a member at Lifetime Athletic in Westwood. I have been a member for a while now so I am friendly with some of the guards. I swim every day in the Lap pool. The Aquatics manager was just fired and a second assistant manager was hired. She is dating one of the lifeguards/supervisors. I think this is inappropriate and unprofessional. Although, I've...

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V
11:23 am
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Life Time Fitness - membership cancellation

I explained that I have had surgery and I am not able to use the gym membership anymore, and I am UNABLE to go up to the gym anymore. I requested to have it canceled. It was only suspended and then restarted and I was charged although I already explained my situation. She was supposed to contact me the following Saturday after my emails were ignored and I...

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3:28 am
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Life Time Fitness - personal trainer was unprofessional, extremely rude, disrespectful and bad employee (lack of customer service skills).

Hello, My name is Marq Finezza. I apologize for writing this complaint. My wife and I just experienced a terrible employee ( personal trainer) name Justin at Lifetime Athletics in Henderson Nevada where my family and I love to go to stay healthy and live a better life. I've been a member for A little more than 5 years now and I spent thousands of dollar...

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M
8:51 pm
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This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - membership termination

When I wanted to cancel our membership this summer, they said I needed to do so in person at our local life time fitness location. The employee at the front desk asked me to sign a termination form and said he would process it. He mentioned because of the 30-day termination notice (which I was aware of), we would be charged one more month's fees before the...

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C
12:11 am
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Life Time Fitness - vending machine apple pay/credit card broke

I've been wanting to buy an item out of the vending machine at Troy lifetime but everytime I try to use the credit card/Apple Pay machine it's broke. Literally the credit card/Apple Pay machine is completely broke I will attach a picture to show lifetime this. This is absolutely unacceptable by lifetime and I am an unsatisfied customer of lifetime...

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J
5:00 pm
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Life Time Fitness - lifecafe manager

The LifeCafe manager buys and uses THC infused vaporizer cartridges. Was very concerned about the making of my food considering that when I purchased food at the register, the manager appeared to be high. I believe this to be very unacceptable and in absolutely no way professional. This is disgusting to see! How can a place of business allow their employee...

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A
4:14 am
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This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - private swim lessons - aquatics plano, tx -

I have been bringing my two kids for swim lessons and the pay more than 450 dollars a month. We went on vacation and we wanted to make up our lessons but the manager has been very rude and was talking to me like I am stealing lessons. Honestly, I am paying them money for the lessons but there is no coordination to help schedule lessons or keep track of the...

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A
1:43 am
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This review was chosen algorithmically as the most valued customer feedback.

Life Time Fitness - personal trainer

A personal trainer by the name of Joe at the Overland Park Kansas Life Time Fitness has some serious ethical issues. I feel his practices as a trainer border incompetent. He gets clients hurt with his inability to listen to what the client is trying to say and his ego wont let him make good sound judgments. He takes your money but will show up late for...

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