EOS Fitness review: Inability to cancel plan

I went into my gym to cancel my plan. I was told in person the plan was cancelled . Today the charge is posting on my credit card again I called to inquire and the 3rd party billing person said it was not cancelled because I still have a PT plan and I would need to call my gym at Cave Creek and Cactus in Phoenix. I called there and they told me they could not cancel the plan because the personal trainer said I needed a Medical clearance form and I would need to call back and speak with the trainer when I called he could not speak with me. I need a resolution ASAP