Entia Shadwell for Tjadie Da Costa PereiraLandline still inoperable after lodging complaint a month ago

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My sister, Tjadie Da Costa Pereira, reported her inoperative Telkom landline a month ago (i.e. 03/04/2016) via SMS (ref no 45CRZ030416). Despite numerous phone calls from my side (and an enormous waste of time), no progress seems to have been made in rectifying the problem. Yesterday the consultant at Fault Reporting assured me that she had spoken to the technician dealing with the problem and that he would attend to it either yesterday or early this morning. Needless to say...more than 24 hours later we were still waiting and I once again phoned Fault Reporting. This time round the consultant called a supervisor who admitted that she could not give any indication as to when this problem would be resolved. She also admitted that it was a widespread problem in our area and that numerous technicians had not been able to rectify the problem. So what now and when is the so-called service going to be restored?

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