Enterprise Rent-A-Car reviews and complaints 1
View all 923 complaintsEnterprise Rent-A-Car - rental cars/Exotic car rental
Confirmation #: [protected]
Date of Rental: Jun 14, 2019 4pm
I attempted to rent a car from Enterprise Exotic car rentals. I made a reservation Online in May and was looking forward to the weekend. I drove all the way to the airport(approximately 2 hours--with traffic and parking at an airport lot), and then to Enterprise to pick up this car. After spending 30-45 minutes for them to locate the car, the representative told me they don't have a car for me.
earlier in the week someone from Enterprise exotics called me saying they wanted to talk to me about the car and because they didn't talk to me at that exact moment they were going to cancel the rental. I called them back 10 minutes later saying to call me back and not to cancel my reservation. I hadn't heard back from them ever after.
On Friday night (Jun 14, 2019) i opened a complaint with Enterprise about the experience and my reservation process, i was given a complaint number and i've never heard back from Enterprise again.
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