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Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: WOW how far they have fallen

CR5 James of GB

May 06, 2026 9:55 am UTC

Verified customer

Featured review

This is Negative.. Booked a van and confirmed the van for 09:00. They dont have a van. The manager (UMA) will not speak to me. Dontay suggests that this is my Fault, as he has to send someone to get the Van. Sam the assistant manager Kisses her teeth. I will get a van at approx 11:30. I called customer service and spoke with Marina. WOW poor English unable to communicate, I asked multiple times to speak with someone else her manager anyone. she hung up. I called back and spoke with George. Although unable to help he was a shining star for the company. He said he would get Helena (his manager) to call me back still waiting, Oh yep nearly forgot James the Area manager should have called me, still waiting.. So 2 guys on site waiting for me and a van.. I have to pay them and grovel to my client because enterprise who boast 400 branches 150000 vehicles and the best customer services. Zero nada nothing pointless, embarrassing.. Off my Christmas card list.

Recommendation: go some where else, anywhere else, dont give Enterprise your money..

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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May 06, 2026
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