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Enterprise Rent-A-Car review: Urgent follow‑up needed – lost item claim with no response

Dushaune Evans of US

Jan 17, 2026 6:42 pm EST

Featured review

Hello,

I have been an Enterprise customer for many years, and in 2025 I rented vehicles for up to six months at a time due to frequent work travel. Most recently, I rented a vehicle on January 6, 2026, and returned it on January 11, 2026. After returning the car, I realized I had left personal items inside.

I contacted customer service on January 12, 2026 to report the lost items and was instructed to submit an online claim, which I completed the same day. Since then, I have not received any email or phone communication regarding the status of my claim.

I have called multiple times over the past several days, and each time I am told there is no update on my case. I requested that the claim be escalated, and I was told a manager would contact me, but I still have not heard from anyone. I have continued calling daily with no progress or follow‑up.

This lack of communication is extremely concerning. I am requesting an immediate update on the status of my claim, confirmation that it has been properly escalated, and information on the next steps to locate or recover my personal items.

Thank you for your prompt attention to this matter.

Dushaune Evans

Desired outcome: Locate or recover my personal items.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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+1 (866) 445-8284

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+1 (866) 458-9227

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+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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+1 (877) 416-0000

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855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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866-225-4284

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+1 (877) 881-5500

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1-866-4-LUX-CAR

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+1 (888) 227-7253

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+1 (888) 736-8287

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+1 (877) 233-5338

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+1 (888) 480-3722

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600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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