CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #2-21

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Unreliable untrustworthy

Tony of US

Jul 27, 2026 4:57 am UTC

Verified customer

Featured review

My son was flying home from Anchorage Alaska into Rochester Airport NY and wanted to rent a car so he could drive the 1 3/4 home and have a car for a couple of days. Before leaving my wife contacted enterprise Hornell NY and Rochester Airport enterprise and was told the same things and NOTHING more with regards to what he needed to rent. Both locations stated the following:

1. Valid drivers licence
2. Debit or credit card

As he had both - the person went ahead and reserved him a vehicle. When he arrivedf In Rochester at 11:00am yesterday morning and went to get the car they told him the following:

He needed a NYS licence and his valid Alaskan one wasn't acceptable, and
He needed a Credit Card that his debit card was also not acceptable.

In less than 24 hours, enterprised decided to change their minds about what he might need and intentionally omitted details that my son really did need. It also became apparent that requirements are different from one locality to the next - so I wouldn't trust anything any of their locations told me.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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100%
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For users of TTY devices

+1 (866) 445-8284

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100%
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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 27, 2026
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