CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #222-241

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Reserved car (no cars) not available when I arrived at airport.

Eddie Allen of Decatur, US

Jan 09, 2023 9:13 pm UTC

Verified customer

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Reservation [protected] at Hsv airport on December 28th.

I drove 25 miles to pick up my one way rental to Orlando (bad enough that Southwest canceled my flight the day before) to find that Enterprise was not allowing any one way rentals that day. The staff of three were sitting and chatting and never got out of their chairs when I walked up to their counter. One lady looked up and said, "do you have a one way rental" to which I responded that I did. At this point she nonchalantly said, "we don't have any cars for one way rental". She then said "we don't have any cars", which I knew was untrue. I asked why Enterprise didn't contact me by phone or email instead of having me and my friend waste an hour driving to pick up the reserved car. They just looked up from their chairs and said they would be mad too.

I just don't understand how I can be assured by your customer service that a car was avaliable when I reserved it, and no one bothers to follow thru or check on availability.

Why didn't your staff, who were not busy that particular day, look at their bookings and make some calls to assist your clients?

This was a poor way to handle your business!

Desired outcome: An apology would be nice.

Enterprise Rent-A-Car response

Jan 18, 2023 2:12 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Eddie, we would like to research this further but need some more information. Please email care@enterprise.com with your contact information, your reservation number and all the details of your experience. Thanks. – Chad

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This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 03, 2026
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