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Enterprise Rent-A-Car review: Reservation people are extremely difficult to understand.

Harley Anderson of US

May 29, 2026 4:51 pm UTC

Verified customer

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I do not have a complaint regarding the vehicles at this time. I have rented from Enterprise many times over the years and have always been completely satisfied with everything — Until today.

Having your car damaged is hard enough, I thought getting a rental that insurance is paying for would be the easier part. Until you get to reservation. The young lady I spoke with was extremely difficult to understand, I am cognizant that English was not her first language, and totally applaud her for being as proficient as she was. It's just she was so difficult.

Then as I am on the phone with her, a call came in, which I ignored as I was already on the phone and didn't recognize the phone number. As it happens, it was a man calling to verify my reservation the insurance had made. He spoke English, but seemed to think he was in a speed talker contest. He spoke so incredibly fast that I could not understand him. I did not get his name, I did get Enterprise. and nothing else including his call back number he rattled off. I tried to call back the number on caller ID and it did not answer.

In the end I am sure it would work out, but adding stress to a stressful situation is not needed. Maybe just some further customer service training and it will be ok.

Recommendation: Be in a quiet area so that you can listen very closely.

Enterprise Rent-A-Car response

Jun 01, 2026 7:15 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Thank you for your feedback, Harley. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jun 03, 2026
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