CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #282-301

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Rental service in Dallas

Jose_Sanchez of Dallas, US

Sep 13, 2022 6:51 pm UTC

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Replied

I have been a plus customer since 2008. What i have experienced since I moved to Dallas 6 weeks ago is unbelievable.

I rent a car just about every week to two weeks. I had no issues in Corpus Christi, Tx. They knew me there and took good care of me. But Dallas is a whole different story...

On my first rental, I had a flat. Called the company and gave me a choice to return to location or take it to firestone for repair. Since i was in a hurry, I decided to take it in for repair myself. Boy that was a mistake. Four hours waiting to get a flat fixed!

On my second rental, I had issues with my back wheels. They were bouncing all over the place. I figured I'd go in and just switch it out for another vehicle. Noooo, they decided to repair instead. More waiting.

On my third rental, I asked for a pick up. Should be no problem, their motto is "we'll pick you up" right? Think again, I can't even count how many times I've been told they have nobody available to get me. Then, I get a car that is I don't know how old with well over 63K miles on it. I thought, what is happening to this company.

On this last rental, my fourth, I reserved a car. I booked my hotel. Since I rent pretty often, I had some points to use for my free rental so I used them. I called for a pick up again, and this time they tell me they have no cars available. What?! Do you know how many Enterprises they have in Dallas?

Now, I have to fight to get my points back (been through this before) and, I lost money on the hotel room I booked! This is pure incompetence!

Desired outcome: I want my points back.I want my money back for my hotel room.And, I want way more than an apology.

Enterprise Rent-A-Car response

Sep 14, 2022 11:58 am UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Thank you for your review, Jose. If you can provide a few more details, we would be happy to look into this further for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number(s) and the details of your experiences stated above. Thanks. – Chad

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 02, 2026
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