CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #162-181

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Rental car

Frankie283 of Houston, US

Apr 20, 2023 4:35 pm UTC

Verified customer

Resolved

Replied

On February 12,2023 we reserved a car through Enterprise for April 18,2023 in Harlingen Texas. We arrived there and were met at or taxi with “don’t let your taxi leave, we don’t have a car for you. We had our confirmation code and copies of our paperwork and the lady said reservations mean nothing because we don’t require a credit card to reserve them. We were stranded. No cars available anywhere due to the spacex launch. I would not recommend renting from enterprise.

Desired outcome: An apology and maybe reimbursement for the taxis and Ubers we had to take to get us transportation to South Padre Island.

Enterprise Rent-A-Car response

Apr 26, 2023 10:14 am UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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We are disappointed to hear our rental branch was unable to assist with your rental needs. We strive to ensure we always have vehicles available. We would like to get all this information into the hands of upper management for further assistance. Please email care@enterprise.com with your reservation number, contact information and any additional details. Thank you. – Chad

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This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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100%
Confidence score

For users of TTY devices

+1 (866) 445-8284

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100%
Confidence score

Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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100%
Confidence score

Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

Enterprise Rent-A-Car social media
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Jul 03, 2026
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