Enterprise Rent-A-Car

Ok I guess I'm another victim by enterprise rental (7001 Essington Ave). I rented a minivan on July 28, 2017 one scatch was noted a misaligned bumper was pointed out but not noted. Today ( Aug 2, 2017) I take minivan back and all hell break loose. The lady at front desk Kim didn't wont to hear anything I had to say, oh it's your fought or you shouldn't sign contact without that being listed on there (misaligned bumper). To make a long story short they will rip you off (enterprise) don't believe just do your research on here some many people got the same story.

I put in a reservation for a rental car on Sunday, Oct. 5, 2017 to pick up on Friday, Oct. 10, 2017. I put in the reservation thru the 800 # thinking everything was going to be fine, since this is the first time we do business with Enterprise Rental Car. Just to be sure we did have a valid reservation, We called the physical business location where we were scheduled to pick up the car to confirm the reservation and they confirmed. Now the nightmare begins...On Friday, My Wife and 7 year old son arrive to Enterprise in Sugarland Tx (Manager Name AJ) to pick up vehicle and to pay, My wife hands the employee Our Visa Debit Card and they plainly refuse it stating there policy is only to accept Credit Card or my wife will need to have a utility bill with her name on it in order for enterprise to accept a visa debit card. What? Your telling me a lousy utility bill is more valuable than a TX DRL ...Makes no sense.I completely understand company policy, however we were never informed by the 800# Rep on Sunday or when we confirmed on Wednesday that we need to bring a credit card or utility bill. By the way, we do own credit cards, however, they stay at home and we prefer to pay cash for everything using our visa debit card. We escalated it to AJ the manager and he was no help at all.. just to require my wife to drive back home ( 20 miles away) and either bring a cc or utility bill. I was extremely unhappy with the manager not to offer any other alternatives and this is definitely the last time we do business with Enterprise. If we would have been properly informed we would of been prepared. I called the customer service number to complain and after telling her my story, she passed the buck to someone else and again I had to explain my situation again. I spoke with a rep by the name of kevin in the St. Louis Help desk who was completely unprofessional and rude. I asked for AJ's District Manager's name and phone # or Corporate ph # and he refused to provide this to me. It is ironic, when Enterprises Customer Service Reps answer the phone they say" Thank you for calling Enterprise where Customer service is a way of life" ...OBVIOUSLY THIS IN NOT TRUE FOR ENTERPRISE RENTAL CAR AND THEIR CUSTOMER SERVICE TRULY DOES NOT REFLECT THIS. PLEASE, IF ANY ONE WHO READS THIS NEEDS TO RENT A CAR, DO NOT CHOOSE TO DO BUSINESS WITH ENTERPRISE RENTAL CAR...PASS IT ALONG!

The dirty Mercury Mariner I received for rental ended up with a A/C condenser leak. After calling Enterprise emergency services,
they towed the car which broke down leaving me stranded. They offered to have a car for me first thing Monday morning.
By Monday evening they still did not have a car as promised. Budget rental saved me.

Two weeks later I receive a bill from Enterprise for the repair cost. I was livid to say the least. I attempted to call them and was only
able to leave messages. I thought if I put them on speed dial I could call every 5 minutes. They finally answered.

They said I ran over something to cause a hose to rupture underneath the car. Well they were not Mechanically inclined,
the A/C condenser is under the hood in front of the car behind the grill half way up. I am still waiting for them to call me back.

Question: Did they already file their own claim and receive payment from their own insurance ? Then expect me to pay in additionwhich certainly was a mechanical failure ? That double dipping to me.

Conclusion: Avoid Enterprise Rent a Car and tell your friends !

Thanks for listening,

Roy

I rented a vehicle from this company's 10501 Page St. Louis, Mo 63132 location from 12/10/09-1/27/2017. I was only supposed to be charged $908.11 plus a $261.07 deposit. However this company ended up over charging me by $263.34. While trying to resolve this issue with Andy, the manager of this location, he placed me on hold for long periods of time. I had a job loss over this and a free rental is very unacceptable and another slap in he face so to speak! I am experiencing 'job loss', depression, and had to apply for assistance with the state regarding food stamps just to stay abroad in my family. Again a free rental is VERY unacceptable and I am seeking compensation of at least $908.11 or I will be seeking representation from a lawyer if I have to due to my job loss of over two years from this incident!

So long story short I rented a car from enterprise I got stuck with an impala due to the weekend in maryvale, az. When monday came I changed the car for a ford focus less money at gilbert, az. So check this out I got a flase claim for $518.55 bull # on the drivers side. For damage that big it would have been noticed, I was checked out fine when I left the gilbert office. When I get the letter I call the gilbert office about it and nancy the girl who checked me out that day feels sorry acts like she care and of course she would of noticed that big of a damage done to the car (so she says). She ends up blaming the maryvale office were I first got the impala? For the charges? Makes no #ing sense why would that office charge me for damage for the car I got in gilbert. The manager luis at the maryvale office was upset that he was being blamed for the ford focus I got and return to the same gilbert office at. I talked to the adjuster that didn’t know # either. A bunch of stupid #. So nothing got resolved now im stuck getting sent to collections when this is what I didn’t want happening. Thanks enterprise for #ing another customer over..

I signed up for the $9.99/day weekend deal on the web. When I went to pick up the car I wanted to pay with a debit card. The rep said I needed a utility bill. I produced one, then she said I needed two. I got upset, said it didn't say anything about this on the web. She said the site says "please call us if you're using a debit card." After I got home, without a rental car, I went back to the site and reserved a car again. Their site says NOTHING about any difference between a debit and credit card when you process the $9.99 deal.

It seems really unfair that this company wasted so much of my time. Also, their customer service reps aren't very good. They ought to be doing as much as they can to avoid the public having to deal with customer service.

Overall I had a VERY poor experience with this company. It will be a VERY LONG time before I do business with them again.

Enterprise is known for false damage claims

Thank You for your reply ! Good Luck !

WHAT STATE ARE YOU IN ? AND WHAT TOWN ?
I HAVE BEEN W/ THEM AS A CUSTOMER FOR 20 YRS. AND I LIKE THEM A LOT.

After further investigation, Enterprise was not the problem. The repair shop billed me incorrectly. I ended up calling their corporate office and spoke with a very nice man who was more than helpful. Long story short, he called me back after reviewing the original checklist of damage to the car before renting, the copy of the "accident" report and the bill & pictures from the repair shop. He noted that since there was nothing related to the dent in the hood on the repair bill and that other damage that was noted and checked off on the initial check sheet and confirmed, that they were going to cancel the claim. He was very understanding on how we would be concerned to receive a bill for $1, 000 when all that was noted as damage was a small dent in the hood. Very pleasant phone conversation and quite happy this was resolver so quickly and easily. I may just rent from them again...cautiously. My advise to others who may experience something like this is to keep your paperwork proof and call the corporate office to dispute a claim. Don't forget ... what ever your attitude is when you confront someone is what you could get back in return - speak nice and you'll get spoken back to nice.

Victery1 - I forgot to add that we have a local TV station that loves stories like this.

Same thing happened to my wife and I. On Aug 9th, 2013, we rented a car from Tyler, TX with Enterprise. We didn't get the insurance offered, but now we wished we had just to protect ourselves from this scam. She drove the car out of town for a week and when she returned we took it to the car wash to clean the bugs off of it - no damage seen. Got up the next morning and parked it in the company parking lot close to the front windows, next to the empty handicap slot. After work, I took it to the rental and a guy came in and said there were dents in the hood. Funny how they showed up all of a sudden. The girl at the counter said that she would have to write it up. I told her that the dents weren't there before, but she wrote up how it was done out of town during my wife's possession of it. Of course, I signed it not knowing that this scam was actually unfolding. I got the bill for the damage in the mail a few weeks later and I was charged $1.000 which included repairs to things that were checked off on the initial check sheet before the rental. I don't have a problem paying them to pop out a small dent in the front of the hood, but I shouldn't get soaked for paying for everything else that had damage before we rented it. Never again will we rent from Enterprise. I will be presenting this to my attorney without hesitation.

Sean-

Me. I'm interested connecting with other folks who had similar issues to talk about legal rights. If you'd like to learn more about taking some legal action, please contact me at enterpriseclaims@hotmail.com (not associated with Enterprise, just don't want to give out my personal e-mail). Hope to hear from anyone soon.

I had a similar issue with enterprise, and took them to small claims court to get my deductible back. From this I uncovered that if you return the car after hours, or to a satellite location than you are responsible for the vehicle until they check it in, which could be anytime (even a month!). I'm interested connecting with other folks who had similar issues to talk about legal rights. If you'd like to learn more about taking some legal action, please contact me at enterpriseclaims@hotmail.com (not associated with Enterprise, just don't want to give out my personal e-mail). Seth, please e-mail me.

A very similar situation just happened to me. I did not get the insurance because I only had the car for one weekend. I drove home for the holidays and parked it and then drove back. They gave me a car with scratches and dents in it. The salesman walked around the car once, didn't stop or ask me to look at it. It probably took him about 8 seconds to inspect the car. He said that he noted the dents and scratches. So I signed believing him. I took the car home and my girlfriend and I loaded it. When she opened the rear door on the drivers side she noticed it was damaged. We didn't take pictures or call them because I thought it wasn't an issue. When I returned it they brought the manager out. She said it was impossible that the dent was not noted and that they inspect the car over 5 times before renting it out. She was very rude to me, accused me of lying, and said they would give me a call. They never called so I thought they found I record of the cars damaged. Then they sent a letter to an old address of mine even though they had my updated address since I booked the car online. It was also weird for some reason the car wasn't in there system and the rental was closed out a day prior to me returning it. They obviously had the information in their system messed up and blamed it on me. I rented from Hertz the next weekend and was worried about the similar situation happening to me. So I asked the salesman to look at the car and he said it is fine and I didn't have to worry. I told him why I was worried and he said "we are not enterprise, " and kind of gave me this look. I am very frustrated and having my lawyer send them a letter. If they want top pursue it I will start a class action suit against them. Is there anyone else who is in the same situation?

Hello Bill,
Could you please let me know if you contacted care-at-enterprise.com and whether or not it was worth contacting them?
Thanks in Advance, CnsmrRule

I may have missed something here, but it sounds to me like you didn't pay attention when you were signing the contract. First of all, the insurance through Enterprise is ALWAYS optional, regardless of whether they have your car in stock or not. Second, while getting a truck sucks (especially the gas mileage as compared with a compact), at least they got you into something. It's not usually the rental companies fault if they run out of a car. Usually its the result of them getting backed up with their normal reservations in conjunction with someone extending their reservation.

HAD a negative experience some time ago when I tried to rent a car with them and only had a debit card. Tried to call back, but it was too late could not get in touch with the adjuster, they changed location but not the company .Since I did not have a debit card they made me filled out some form asking me pretty much for all the numbers from my job in the MILITARY including almost everybody in my chain of command. I have no choice to filled out the form even knowing I am not suppose to give phone numbers to third parties .(Nowhere else I have rent a car I have go thru this for not having a credit card).Because of that reason I could not rent the car on time and got almost dark .The whole process took me like an hour and because of that delayed I was in a hurry to drop off my own car to be repair before they close .When they kept asking me for documents including prove of insurance, I tried to call XXXX but could not get in touch, I was tired already of the process. I did not want the car that day because it was to late to do what I was suppose to do I said. They called XXXXX for me and told me it was just going to take a couple of minutes. They almost begged me to stay and rent the car. It was almost dark when they took me to see the car. I did a quick go thru and took the rental. On December 3, 2010 when I returned the car it suddenly had a dent in the passenger side door. It was almost laughable, since it was really hard to notice even in the day light. I asked the representative if I was responsible for the other scratches or dents in the front and back of the car, which I did not notice either when I rented the car, she told me not, those were there, but the hard to notice dent in the passenger side door was not and is considerable damage and since I rented the car I was responsible for it. They of course claim the insurance company XXXX which is in affiliation with Enterprises .

Even knowing I treated that car like it was mine I asked all people who took rides or saw the vehicle if they notice any dent on it they all said the same, they did not notice any dent.

I was called by an Enterprise Representative from the branch I was originally suppose to rent the car asking me for the car I already returned in the other location he though I still had the car when told him I returned it to the other location he intermediately ask me for the claim number. How did he know about the claim if he though I still had the car. When he realized he messed up he quickly end the conversation. They knew the dent did not happen while it was in my possession .I KNOW IT THEY KNOW IT. I took all precautions specially after the hit and run I had and I am sure that dent did not happen while the car was under my possession. After all the precautions I took, it's just not possible.

I rented 3 trucks for our business. We had already returned two of the trucks and I was working late so I called the Enterpise rental location to return the 3rd truck and inquire if I could get a ride back to the office. When the return inspection took place the rep Dave said there was a crease on the bumper and they would need to charge me for replacing the bumper I was shocked because there wasn't any visisble damage. Also the side of the bumper was damaged and rusted and it was not indicated on the inspection report when we took the truck but Dave agreed that pre-existed. SO apparently they are attempting to get me to pay for a new bumper.Not so fast. I took all the necessary photographs I also have in my possesion the inspection report that does not identify the damage on the side of the bumper which the rep agreed was already there when we took the truck. I promptly called our insurance carrier and asked them to deny any claim and furthermore I plan to take these inividuals to court. I will also report this matter to the PA attorney general and see if this story can be carried in our local newspaper to protect future consumers. They will not get our company's business again!

I am a victime of this scam from Enterprise I rented a car from them because some idiot ran into my own car. I return this car at 0630 a.m. but before leaving I did a complete inspection of the car and everything was in great shape, so I drop the keys in the dropbox and whent to get my car. After getting home with my own car the rental agency called me to tell me that I was responsible for a dent on the passanger side. I was so dam angry that I was yelling at them telling them I did not do nothing to this car and that I refuse to pay the bill for 494.24 canadian.

A gentleman was in the news and he lives in Vancouver, Canada and he was also sent a bill for 1000.00 for damages he did not do to the rented car. I live in Ottawa, Ontario Canada my name is Ronald. I am prepared to fight this and since I am dying from heart desease I have nothing to loose anymore so lets FIGHT NOW!

Rude and arrogant and unbehaved manager.
One day the tyre will retire and pass its due date.
They called the repair shop and asked me to pay for the flat tyre. It seems that they call this repair shop very often as the manager said call Jenny like usual and ask her about the damages( I know what it means- it means the usual receipt/bill charges to earn money)
Total Scam Enterprise!

The local Enterprise Rental office is in Gallipolis, Ohio. My friend had struck a 2000 pound bull belonging to one of the neighboring farms early on Friday, the 28th of
August. It was still dark, a very foggy morning and she didn't see the animal. We called the local Enterprise office and they said they could have a 15 passernger van at her disposal to be sent to Gallipolis, Ohio, from Charleston, West Virginia.

That evening, when I arrived home from my afternoon bus route, she said they had called from the Gallipolis office and that she would have to pick up the van she needed from the Hurricane, West Virginia, Enterprise office. She, of course, had no vehicle to get to Hurricane, and she had waited for me to get home. Hurricane, W. Va., is about 75-80 miles from my farm. They also had told her they closed at 5 p. m. sharp! It was 4:45 p. m. There was no way to have gotten to Hurricane, W. Va., from Patriot, Ohio, in 15 minutes.

I then called a dealer, Dolan's Rentals, in Huntington, West Virginia, he was getting ready to close at 5:30 p. m., I advised him it would take me at the least 45 minutes to get from my farm to his facility. He said "be on your way and I will have the van ready for you." We left and he waited, she rented her van and was on her way to her home, 220 miles up north in Ohio, by 6:15 p.m.

Here is the kicker! There were TWO, (2), Enterprise Rental centers in Huntington, W. Va., withing 35 miles of my farm. One of the two was right beside the Dolan Auto Rental!
Now, WHY was the local agent so set on us having to drive nearly double the distance to get a vehicle from the same company? Had he have been a logical thinker, and had he been at all interested in the welfare of the potential customer, he should have gotten the van she needed from the nearest sister business .He had had the entire day to have gotten it done. Not only that, what if she would have had no one, her being so far from her home, with a totally wrecked vehicle, what could she have been able to do?

I thoroughly intend to go to the local Enterprise agency and look that young man in the face and ask him the question, face to face. Let him look me in the eye and give me the "song and dance" that these type of business dealers are so good at.

I will ask him the question, "Whom do you think I will recommend as a vehicle rental to folk in the future?" Of course, it will be Dolan's of Huntington, West Virginia. A locally owned business that is being run for the convenience of the customer. Mr. Dolan delayed his Friday evening plans for Lydia's need for a vehicle. All ended well, no thanks to the local Enterprise agency. Enough said.

Margaret Ann Smith, Patriot, Ohio 45658

almost the same thing happen to me when i returned the car to the branch on 64st and 6av brooklyn ny, when they charge me extra $30 for 24h. i tried to explain that the agreement was less when i first rented the vehicle from different branch. they asked me to call them to fix the problem with rude language. and also the manager was the rudest guy i've ever seen in rental car company. when i talked to friends of mine they told they had same experience with this manager when he was serving in coney island av branch. [protected]

My wife and I went to the Enterprise branch office in Athens, Ohio where the staff there were not helpful, rude and service was not good. We won't go there for the service again.
1) On Sept. 13 2010, when my wife whispered with me privately in dialect, the staff was rude and said that she didn't speak the dialect but only English.
2) The staff, when returning our car, told us the company policies that were not told to us when we rent the car. But the staff said that rules are rules and she had to follow up the rules. It was like that they knew the rules, didn't tell customer when renting a car, but charged the customers using the rules when returning the car.
3) we rent the car for 2 weeks. When we returned the car at 7pm of Friday, the office was closed due to weekend and the office would be open at 8am of next Monday morning. When we returned the car, we were told that we were charged with 3 additional days' rental, because of the office closure during weekend, even when a customer returned the car during weekend by slipping the car key to the office box. That's the company's policy. -- for this policy, we didn't complain about the staff though their service was bad.
The policy was set in such a way that no matter when a customer returns a car during weekend, the customer will be charged by 3 additional days' rental fees, even though the customer didn't drive the car at all. --- this is the Enterprise policy that exploits customer.
A piece of suggestion to other customers: if you have a choice, don't rent car from Enterprise.
Michael

I rent a car last week on may 25 2017 and I returned later, and I forget a remote of my house garage in it I called the next day to see if its possible to get it back unfortunately after calling more than four times and trying to get theirs corporate office involved in the replay was that they told their officer they had contacted the next costumer who rented the same vehicul after me, but to me they said the cant absolutely contact the customer, on the other hand they have on cabinet as their lost and found that looks like a dumpster, everything in there was moldy an unorganized, no wonder they can't find the costumers lost items . My point is (what a shame no one cares )

We rented a car from Enterprise at Miami airport. We asked for lowest insurance. They told us it will be $99, total. Next they when we were looking to our bank accounts, we figured out that they charged us 200 for insurance.

We have been calling them. At first they told us their manager will call us in an hour and a half. Of course no one called. Now, they don't even answer our phone calls. What kind of company is this? What kind of customer service?

Don't ever rent a car from them. This is my second time, second failure!

i reserved a car on my computer, when i got there they didnt have my car.they decided to drive me to another of there lots.when i tried to get up in the van i hurt my right leg.the injury cost me 1200 their adjuster said their not liable.i was injured a second time the same way, this time it cost me 35000.im 61 and walk with a cane i rented from them every weekend cause my engine blewout.if they pick you up be careful, if you reserved the car for 8am and they get you at 845 and get you to the office at 9 and you leave with the car at915 they wont change the reserve time.causing you to be late when you bring the car back

My First car rental experience was by far the worst for me and my husband. The employees really seem to go out of their way to get you into a rental, pick you up drop you off make you the best offers possible. but when it comes to closing out your claims with them...make sure your insurance is on top of the payment...Enterprise will require you to supply a credit card because of "procedures". They will credit yo0ur account for a balance without notifing you. And when confronted they will inform you that it is between you and your insurance there is nothing they can do anymore. And keep an eye open for unknown charges and to be more specific...Eric and Joel will stick it to you ...my account was debited $265.00 in three separate transactions...

After renting a car from this site for two weeks, I returned the vehicle but forgot to retrieve my digital camera, which still had a memory card in it containing family photos from the holidays. I phoned the next business day and was told that the car had been inspected but the camera was not found. However, I'm certain that I left the camera in the middle console of the car. I am very disappointed that the rental agency's employee(s) who found the camera was not honest enough to return it.

I worked for Enterprise Rent-a-Car for three years (also crooks) and one of their airport shuttle buses took the entire side of my BMW off while it was parked. Enterprise took it to Maaco behind my back and had Maaco repair it. When I got the car back, my driver’s side map pocket kept filling with water (2-3 inches) every time it rained!

I have a convertible, so they tried to blame it on my top! I told them the car has 28, 000 miles on it and the top wasn’t leaking before it went there! I must be dumb b/c I’m a female, I suppose! They told me to bring it back and I did.

They had the car for a week couldn’t figure it out! I picked up my car again. Now, not only was my car still filling with water, but the driver’s door didn’t even shut right! It’s misaligned and it takes 300 lbs of force to open it! I was the one who had to call BMW and find out that there is a part that directs water down the door and out the bottom holes in the door.

I called Maaco back and told them to come back and pick up the car and check to see if they actually replaced the piece in the door that directs the water down. Of course they didn’t but the female had to tell them that! So, they finally fixed the seal in the door panel, after driving my car and having my leg wet a dozen times by the water in the door!

Now, the door still doesn’t shut right! They are atrocious! I would not recommend anyone go there.

On february 27, 2017, I rented a car from enterprise car rental at the abe airport in allentown, pennsylvania, to drive to harrisburg international airport to get my car after a cancelled flight. According to google, this trip is 93.3 miles and takes one hour and thirty two minutes to drive. I drove the 93.3 miles, in one hour and twenty seven minutes, according to the checkin receipt I received from enterprise/national. I do not stop, I did not leave the vehicle and drove straight through as evidenced by my receipt. The attendant checked in the rental car. End of story. Not so! A week later I received a letter from national car rental stating that I had caused a scratch on the hood of the car worth $610.00. Absolutely impossible. I never left the car during the entire hour and twenty seven minute rental.

I rented a car memorial weekend on may 22, 09. Since they were closed monday (Memorial day) they told me the car wasn't due back until tuesday may 26th. I actually returned the car thursday night may 28th, to their rental lot and left the keys with it. I put a deposit of $200 down, of which they have already taken out my account. Fine if they took the whole $200, since I did keep the car an extra 2 days. Enterprise called me june 1st on a monday and tell me "they just noticed the car siting in their parking lot." they tell me it was damage done to the passenger car door, in which there was no damage done to this car when I returned it thursday night. From thursday night until monday morning, the rental car was sitting in their lot unnoticed for 4 days. The lot can only fit up to maybe 5 or 6 cars @ a time, anything could have happened. Now they want me to pay for damage done, and even had the audacity to charge my acct of $313. And some change. How negligant can these people be? Are the f*cking serious. Im already out of $500. And now im paying for their negligence, because they dont keep count on their vehicles...

I had made an online reservation with enterprise car rental at laguardia airport a good two weeks before july 18, 2017... Confirmation # rzlww6. I was to pick up a mini van at 11am that day. When I arrived, a manager solemnly informed me that there were no cars available and that the 20+ people waiting are on a first come first serve basis to rent a car. I would need to wait at least 2 hours and there were no guarantees that a mini van would become available.

I protested that I had a family of 7 relying on this two week old reservation. He said that priority was being given to those arriving by plane flight and did I have a flight reservation. Of course no application that I filled online, that I may reserve the mini van, asked me to include any plane flight number or otherwise. You see, I live close by laguardia airport.

So there was no mini van that crucial time for us. Enterprise displayed no honor in fulfilling the reservation obligation. Now the manager at laguardia became upset and even invited me outside when I volunteered to expound on the likely cause for this mix-up. Why would any company risk nullifying an understanding with a customer if it wasn't that it could profit more by it?, I elucidated. He said "no, no, no... That wasn't it!" I explained that I understood... You know, supply and demand. There were 20+ people waiting for a car... At a much higher price than what I had reserved it for, i'm sure. And so, while I did arrive on time for the pick up, there was no car there for me, I would have to wait and see... No guarantee. The manager even threaten to call the police on me now that he had invited me outside to talk, like he said, "man to man". A real enterprise hero, he is.

Well, let it be said that enterprise didn't disrupt our whole day completely, since we managed to scrounge around among family and friends, inconveniencing them, but true to the good people that they are, we managed to save the day despite enterprise car rental. I'm sure that enterprise swindled mucho money, preying on those poor people awaiting to rent a car, that day that enterprise car rental reneged on my reservation. Good bye enterprise, I shall spread the word.

I wish enterprise success in another world.

Confirmation #: rqlww6

I had a similar issue with enterprise, and took them to small claims court to get my deductible back. From this I uncovered that if you return the car after hours, or to a satellite location than you are responsible for the vehicle until they check it in, which could be anytime (even a month!). I'm interested connecting with other folks who had similar issues to talk about legal rights. If you'd like to learn more about taking some legal action, please contact me at enterpriseclaims@hotmail.com (not associated with Enterprise, just don't want to give out my personal e-mail). Hope to hear from anyone soon.

I too was charged $150.00 for what they claim "smelled like smoke" I never smoked in the truck. They have your credit card and charge you for lost revenue. The Enterprise in Cedar City Utah never had the car you reserve and if you need a pick up truck you get a SUV but you can't charge them for lost revenue and when you have to sit there for 2 hour's waiting for a car you had reserved for 9:00 am and it's not ready until 11:00 am you can't charge them for lost revenue.

I too was charged $100 smoking fee even though nobody smoked in the car. There may have been people smoking near the car with the window open and the smell was still there when the car was returned. I wanted to know just what kind of cleaning was done that warrents a $100 charge. When I called the company to ask, I was put on hold and after 5 minutes I was cut off. I think this is very unfair to the customer because the charge is based on the judgement of whoever receives the vehicle. In my case, I was notified by mail that I owed the $100 plus tax. When I returned the car and the odometer was checked, the employee said nothing about smelling smoke in the car. I think it's a scam to get more money out of customers. I would not use Enterprise again.

Hi, I went to visit US from Canada last year and went through Chicago where throughout there was a construction and the toll booths doesn't take credit cards. I did collected the form from the toll operator and submitted it online when I came back to Canada. Now I am getting a letter from enterprise saying i didn't pay a toll and they will charge me $17. I called the number provided for violations but no one responded till now. This is totally unacceptable and I want someone to take some action immediately.

Nik

Absolutely avoid them, they are the thieves, similar story.

I had to rent a car from Enterprise Rent A Car and was told to buy "additional" insurance because I would be responsible for any damage done to the car whether or not it was my fault. The "manager trainee" also told me by taking out this insurance and if something happened to the car, my insurance company would not be notified and I would be in the free and clear. It is an extra $13.99 a day for this "coverage'. So I called my insurance company and they told me it was a scam, that all I had to do was request a "Loss of Use" provision on my policy for the time I was using the rental and anything type of scratch or accident would be covered- and that what Enterprise told me is false. by law they have to notify your insurance company and you have to notify the DMV like any other accident. Lesson learned: DO NOT TAKE THIS SO-CALLED INSURANCE OUT.. it is just another way to get money out of you... Isn't there any good hearted and truthful companies anymore? What ever happened to quality customer service? I will never rent from Enterprise again knowing they are just out to fleece the public!

I just returned a rental from Enterprise, Framingham, MA location, after we agreed on a rental totaling for the amount of $316.00. I had paid $300.00 and owed them the remaining balance. When I called them the following morning, they informed me that instead of $16.00, I owed them $16.00 plus an additional $735.00, since the fee had changed. The person that did all my paper work was very rude and didn't want to spend his time talking to me. His name is Andrew, very rude, very unconsiderate and very tricky.

Interprise will have to take me to court, but I refuse to pay the amount they are trying to illegally impose on me.

Suppose u rent a car and it get damage regardless of fault, if that car goes to a collision facility to be fixed for 2 weeks, the renter is still responsible for that time until the car get fixed...i used to work at collision 1, most insurance company if not all do not cover that...also u r still responsible to pay ur deductible up in front whenever a claim is submited to ur ins company, not to mention it will be on ur record and they will raise or cancel ur premium. So for them to tell u your covered and it's a scam that is incorrect my friend. Try to make a claim and see what will happen and what's ur out of pocket expense.

well, whether or not you are covered depends on the state you are renting the vehicle in. As for a "loss of use" provision, the only time I have heard of something like that is in reference to if your personal vehicle has been in an accident, and the insurance company will pay money towards the rental cost. You need to get in in writing from your insurance company if it is something other than that.

This is a follow up to my complaint about Enterprise Rental. As stated previously I was supposed to have picked up my rental car on Thursday at noon. Enterprise could not provide me with a premier automobile as requested. Therefore, I cancelled our contract.

When I went home I filed the aforementioned complaint. The next day Mr. Tim Romero, Vice-president for Enterprise, phoned me about my complaint. I explained again what my problem was. He apologized to me and asked if there was anything he could do. I stated, "not at this time." I appreciate his prompt attention to my complaint. I will no doubt rent from Enterprise again as their office is close to my home. I hope things work out better next time.

George Trent

Actually nonnie, a debit card is NOT considered a major credit card. Debit card rentals hold increased liability and many rental agencies will not use them. The agent would have probably gotten fired if she rented to your card or the insurance companies card (as they were not present). I'm sorry abut your ordeal and your expreience, but you can try to contact Enterprise corporate for a solution.

I went to the sunnymead office in moreno valley, before i was to pick -up my car..I had to get utility bill to prove i live in moreno valley..let alone i have a debit card or cash in my pocket I know there are policy but come on let have them posted, if i was to pick a car at the airport..would they tell me to go back home and get a phone bill or a water bill, I do rents cars from time to time..I will not rent from that office again and will tell all of my professional friends...Physican, college professors, law enforement officers not to rent a car from that office...and by the way, when i return the automobile, I try to pay in cash...i donot use credit cards if i have cash..they told me they can only accept 100.00 the other have to be money orders or credit-cards...i am the customer..if this is the policy let people know in advance before they rent an automobile.

You are right I worked there this company sucks. In that girls defense though they were probably so overbooked that they really had no option for you. I remember having to remind myself on multiple occasions that it is not the customers fault that I was in such a terrible situation, suck it up, show the fullsize car reservation the cargo van, and prepare for the screaming. They really are terrible and I wish that customer's would stop using them based on price points so they would be forced to face issues such as their booking policy, work life balance, car cleanliness and how these are affecting customer service and retention. But the fact is for every customer like you that they lose sorry ### America is booking ten more cars than them. My last year everything went wrong that could, no one in the office liked their job, and business still grew. Crazy.