Enterprise Rent-A-Car review: Poor customer service and poor handling of a simple reimbursement

At the Springburn branch. I was promised reimbursement for EV charging costs after being provided with a vehicle that had a very low battery charge. The branch manager acknowledged the issue, apologised, and advised me to email the receipts, assuring me that the costs would be reimbursed.

Since then, I've had to chase repeatedly. I received one reply from Gary, but after that my emails have gone unanswered. It's now been almost a month, and despite multiple follow-ups, I've still not received the reimbursement I was promised.

It's disappointing because the issue itself could have been resolved easily. Instead, the lack of communication and failure to honour what was agreed has left me with a very poor impression of the customer service. I hope Enterprise improves the way it handles customer complaints and follows through on commitments.

I won't be using Enterprise again if this is how customers are treated after a problem has been acknowledged.