June 19th 8 am our rental would not start. We call and they send road side to the wrong town 2 times. We finally get someone to our location 5 hours later. During the wait we were advised if we were not comfortable to go to a local Enterprise rental In New Braunfels Texas. When we got there expecting to be helped Cody Crawford a Enterprise representative laughed and said he couldn't help us unless we got the car to him. To go to the airport. We went to the airport only to our surprise Carly another representative told us we had to go to San Antino. As we are paying to have someone drive us to the Airport 6 hours into our 1st day of vacation the towtruck driver arrives at our condo. Our 3 grandkids crying because we are supposed to be at Schlitterbahn. We arrive at the airport and meet Jamal. Within 20 minutes he has us in a car. He was the picture of customer service. But our day was lost we can't get that time back and we had to pay to get to 3 locations before someone helped us. Very disappointing for a established company that has a comerical that states Enterprise will pick you up. That is not a true statement.
Desired outcome: I would like to be contacted and compensated.
This complaint has been resolved automatically due to user's inactivity.