Enterprise Rent-A-Car
Reviews and Complaints

We were picking up a car rental on June 19th at LV Airport and after waiting 30 min in line, we get to the desk and were told we needed our passports, we have rented from enterprise before and never was this a request, nor does it say this on the email booking. At this time we were told by the lady wearing a green dress and glasses that we would have to go get it and they would pay for the cab and taxi fees (which we would be given back to us upon return)

An hour later, we got back to the rental and she advised us the manager upstairs would refund us, knowing we booked via a third party. The manager upstairs "Ham" right away said no, we can upgrade you. Then after saying that is not worth our $80 cost of cabs he wrote on his business card "$80 credit towards next booking" this is not official and nor does it help us. He could have at least added that credit to my enterprise account. The car we got was meant to have a full tank of gas and when we started the car there was less than 1/4 tank. They then moved us to another vehicle (3rd time).

I called customer service on June 21 to inquire about whether we could have the money credited on my account or simply reimbursed and was told I would get a call back. A week later no response. I had to call back again. One day later I got a call back finally from the LV manager who hung up on not once but twice, as I was saying I would be calling my fiance to include him on the call as she refused to talk to me as his name was on the booking, although my name was on also on as a secondary contact. I find this extremely disturbing as being a manager she has no right to hang up on a dissatisfied customer.

No resolution has been made to this day.

1- I rented out a car on 23rd June 2023 and returned on 26th June 2023.

2- While picking up the car I was told to check any damage on body for scratch and dent. There was no scratch so nothing was added to contract.

3- I was not told to check any damage for tyres so I didn't check that and not reported any.

4- While returning the car the agent notice one scratch on tyre and charged me for that. They didn't return my deposit back and I have been charged 250€.

5- I'm 100% sure that tyre scratch was there before I rent out the car. I was not asked to check for tyre otherwise I would have raised this while taking car for rent.

6- Agent said they thoroughly check the tyre as this is security concern and won't rent a car if there is scratch in tyre.

7- How can I believe that they check it properly, they rent out a car where petrol tank was not locked and anyone can do anything to petrol tank that is bigger security concern.

8- They rent out a car where dashboard was blinking for tyre pressure all the time and stressing me throughout the trip.

9- I'm sure that this tyre scratch they missed while renting out the car.

My concern is when they ask to check car for scratch and dent why don't they ask to check tyre so that customer can check and get satisfied. Why while returning I was shown this and they took my whole deposit.

I have been renting car from Enterprise from past 2 and half year and you can see no damage reported in my rental. I am 100% sure this tyre damage is not from my side. I'm an ex Enterprise employee too. I always had very nice service without issue. This is first time I'm facing such issue.

This is something missed by agent before renting out the car like petrol tank and dashboard. Agent didn't warn the client to check for tyres and now putting blame on client and charging me for that. They simply said we apologise and next time they will ask to check for tyre. But what about this time. There apology is of no use, it is costing me 250€

Thanks

Yesterday 6/23/2023 I had one of the most insulted, violated, embarrassing, humiliated, abused, and nasty experience from Rashad Rucker, Assistant Branch Manager at Enterprise Car Rental located at 12399 Pines Blvd., Pembroke Pines, FL. Let me start by disclosing that I have been in the Hospitality Business for over 20 years as a General Manager, Director of Operations, and Regional VP for Hotels Chains like Sheraton, Marriott, and Choice Hotels to name a few. Needless to say, my entire lifestyle, and occupation is always about going above and beyond to give my guest and customers the best memorable experience. Now here are the facts surrounding the abusive experience inflicted to me by Rashad Rucker the Assistant Branch Manager. I had a reservation to pick up an economy car at the location. Upon arriving at the location, I was attended by Rashad who asked me to give him my license, credit card, and proof of insurance which I did. While standing at the desk he said he had a car for me and started the paperwork. While doing so he answered a few long phone calls which I had no problem with as this is the nature of his job. While waiting on him to complete my paperwork, I could not help but seeing that the other clerk, his subordinate, had processed and release two other customers that came in after me and with the same type of cars I requested. Being that I was now behind in my business appointment which was a 2 hours drive away, I simple asked Rashad if he could try to get me out asap and approximately how much longer would it take for me to get a car; he told me 20 to 30 minutes more and that I should have a seat and wait. I humbly had a seat and waited as he suggested. Rashad then went out with another customer who apparently was his friend and was out there with her for a long time just standing by her car and talking. Another employee after see me there for a while, asked me if I had been helped. I complained to the employee that I was very disappointed with Rashad's service and that many customers came in after me, got a car and left. The other employee and said that many cars were there, and he would get me out in a few minutes. While he was completing my paperwork, Rashad came in, and I told him I did not pleased with his service and that I did nothing wrong for him to be spiteful by intentionally delaying giving me a car. To my surprise, Rashad then furiously, and angrily told me that he was no longer renting me a car and that I should leave his premises. I did call Corporate to lodge a complain and will be following up with them. Rashad should be in the back of the house and have not having any contact with customers; he is definitely a disgrace and detrimental to Enterprise.

June 19th 8 am our rental would not start. We call and they send road side to the wrong town 2 times. We finally get someone to our location 5 hours later. During the wait we were advised if we were not comfortable to go to a local Enterprise rental In New Braunfels Texas. When we got there expecting to be helped Cody Crawford a Enterprise representative laughed and said he couldn't help us unless we got the car to him. To go to the airport. We went to the airport only to our surprise Carly another representative told us we had to go to San Antino. As we are paying to have someone drive us to the Airport 6 hours into our 1st day of vacation the towtruck driver arrives at our condo. Our 3 grandkids crying because we are supposed to be at Schlitterbahn. We arrive at the airport and meet Jamal. Within 20 minutes he has us in a car. He was the picture of customer service. But our day was lost we can't get that time back and we had to pay to get to 3 locations before someone helped us. Very disappointing for a established company that has a comerical that states Enterprise will pick you up. That is not a true statement.

For the past few years, my family and I have rented vehicles from Enterprise Rent-A-Car at the Spokane airport for our annual vacation to Oregon. However, we have been disappointed with the condition of the cars we have rented for the past two years. Last year, the car was dirty both inside and out, and this year, the car was filthy outside and inside. Considering the high prices we pay for rental cars these days, we expect them to be thoroughly cleaned.

To make matters worse, both years we had a windshield that was so filmy inside that it looked like it hadn't been cleaned in months. We suspect that this was due to people smoking e-cigarettes or the air conditioning or heat blowing on the windshield. Two years ago, when we returned the car, the manager was kind enough to offer us a discount for the dirty car. However, this year, we rented a GMC SUV and didn't realize how bad the film was until we reached Oregon. The sun was coming at us from a different direction, and we were blinded while driving. We had to clean the inside of the windshield to be safe.

When we returned the car to the airport, the counter was closed, and there was no one to file a formal complaint with. We started calling and emailing, but no one reached out to us for several weeks, despite being told that district managers and other management would contact us. Finally, we chatted with a customer service representative on Enterprise's website, who gave us a case number. After that, we received emails from Enterprise apologizing for the problem but refusing to compensate us monetarily because we had the same problem last year, and they had already given us a discount.

We find it frustrating that Enterprise is not taking responsibility for the repetitive problem with the cleaning of their vehicles. If it happened to us two years in a row, we can only imagine how many other people are experiencing the same issue. We paid a lot of money for a four-day rental of an SUV, and we expect better service.

When we spoke to the manager, Mallory, at the airport, she told us that we should have said something before leaving Spokane. However, if the sun had hit the windshield in Spokane like it did in Oregon, we would have had the same problem. Mallory then offered us a discount for next year, but we have decided to take our business elsewhere.

In conclusion, we are disappointed with the management of Enterprise Rent-A-Car at the Spokane airport. We hope that they will take our feedback seriously and improve their cleaning procedures so that future customers do not have the same experience as us.

Got a car from Enterprise Rent-A-Car, no problems getting it, no problems with the car, no problems returning it. An Enterprise employee came out, sat in the car and checked gas and mileage. He sat in the car for about a minute, checking everything out. We both walked around the car to inspect for damage, but there was nothing. He told me I was good, I'd get my deposit back and have a great day. Unfortunately, at least 4 hours later another Enterprise employee called me and said the car smells like smoke; they are charging me for it. This was December 2nd, I remember because a few hours after I dropped off the car, my aunt passed away. That call from Enterprise was the last thing on my mind at the time, so I hung up as soon as he finished talking. But I know exactly why they accused me of smoking is because I am a 21-year-old new driver; and I left a bottle of Febreze in the car that I had to buy since I bought some fresh fish from the market, I was starting a journey as a pescatarian.

A month or so later, I posted a review and someone contacted me to try to solve the issue. Ha! Update on their "customer service and conflict resolution", a manager did escalate my issue to someone higher up. When I explained to them that I don't smoke and had air freshener in the car because I went grocery shopping and bought fresh fish, she proceeded to tell me that the reason why I was charged was because the smell of a fresh fish was so bad that they had to get it professionally cleaned, which seems like BS, because they first said it smelled like cigarettes. Cigarettes and fish have two totally different smells. I feel like instead of admitting that because they saw air freshener and assumed I was smoking since I'm a young driver; they had to come up with some excuse to try to make them seem right. Or maybe that's their way of increasing funds they might've lost since the pandemic! Probably could've told them I farted and they would've tried to say I pooped in my pants! It's sad!

I'm fully aware raw, fresh fish from the market with the head still on it; it smells, but it's nothing a car wash or just rolling the windows down couldn't fix! There is no possible way the smell of salmon and bass could've possibly rendered a $200 cleaning fee, especially since I had it in a styrofoam cooler! I also went shopping the day before the car was due to be returned, there's no way it could have even been THAT bad still. Switched to Zipcar to do my biweekly fish shopping, NEVER had a complaint about the smell, and I've definitely left air freshener in a Zipcar a few times!

My experience with Enterprise Rent-A-Car has been nothing short of a nightmare. I rented a vehicle from their Hope Sound location and returned it well before my personal car was ready, just to be done with them. Little did I know, this was just the beginning of my troubles.

The first time Enterprise attempted to charge my card, they were declined. They called me and explained how much they were charging and why. I approved the transaction and transferred funds into that account for them to withdrawal. However, about a week and a half later, they proceeded to charge my card over $350, leaving me with a zero balance. I discovered this when I walked into a grocery store to purchase food and my card was declined.

When I called to question this charge, they stated that my insurance had stopped covering the rental and they had attempted to contact me and my insurance company repeatedly, leaving messages. However, I had no record of ever receiving any additional calls or messages from them. They then changed their story and claimed they were not able to leave any messages, that my phone just kept ringing. Geico, my insurance company, stated they did not receive any notification from Enterprise either.

Geico moved to immediately cover the cost and instruct them to refund me. I was informed the funds would be returned in 24 hours. However, the following day, I was still left with a zero balance. After hours on the phone back and forth between myself, Geico, and Enterprise, they said they were busy yesterday, they will release the funds today but now it's Thursday evening so I may have to wait till Monday to receive my money back.

At this point, I am beyond furious. I have no money for food, my son's diapers, or gas, and I have now accrued fines from the bank for reaching a zero balance. When I explained all of this to Enterprise, they stated that it is not their problem, they had every right to take my money. When I countered back with not before completing due diligence with myself and my insurance, their response was that they tried and I must not have had service or my phone carrier must have been experiencing issues that day.

I spoke to the manager at the Bayshore office, Stuart office, and corporate. They all treated me like I was the one out of line. When I finally lost it after two days of this back and forth, they became offended and acted as though they had been bending over backwards to accommodate me.

I requested copies of all the records showing the charges, supposed calls, and memos on the messages left. However, I was told that they are unable to provide me with any of that. It seems that Enterprise as a whole is a greedy, lazy place. They push the blame off on anyone rather than just acknowledging their issue and resolving it quickly.

In conclusion, I would not recommend Enterprise Rent-A-Car to anyone. Their lack of communication and customer service has caused me nothing but stress and financial hardship.

Last December, I was in a car accident where I was hit from behind. It took a while for the other person's insurance, State Farm, to finally agree to pay for the repairs on my car. I had to take my car to Caliber Collision in Oviedo, FL, and State Farm was supposed to reserve a rental car for me. However, they didn't call it in, so I had to set up a reservation myself. The folks at Caliber were nice enough to help me out and make the call.

Since I was also injured in the accident, I have a lawyer who helped me arrange the rental through State Farm. When I picked up the rental car from Enterprise, the gentleman there advised me to take additional insurance in case I got into another accident. I already have full coverage, but he talked me into it. He told me the rental was for three days, from May 6th to May 8th, so I only authorized the additional insurance for those three days. I had to put down a $50 deposit, which I was told I would get back once I returned the car. I signed the contract and was asked to return the car with a full tank of gas, which I did.

When I dropped off the car at my daughter's home in Winter Springs, I called the Oviedo office for Enterprise to ask about the deposit. They told me it would be credited back to my bank account within 2-3 days. However, I kept checking and didn't see the credit. Enterprise extended the rental because my car wasn't ready until May 11th, so I had the rental for three extra days.

Last Friday, I noticed a charge of $15.97 from Enterprise on my bank account. They didn't credit me the $50 deposit, but instead charged me for an additional three days of insurance, which I never authorized. I called Enterprise's main number and was told that a "Special Area" handles these complaints and situations. I spoke to Job, Nichole, and Chris, but still haven't received a refund or a call back.

I am very disappointed with Enterprise's unprofessionalism, poor customer service, and sneaky business practices. They charged my bank account without my permission, which is unacceptable. I have given them a chance to resolve the issue and satisfy the customer, but they have failed to do so. I will now have to contact my lawyer to handle this matter.

In conclusion, I would advise others not to give Enterprise their bank or credit card information because they may charge you without authorization. This is the Enterprise office in Oviedo, Florida.

On the 23rd of November, my sister-in-law rented a Dodge Caravan from Enterprise Miami Lakes branch for our family Thanksgiving vacation trip to North Carolina. We were a group of five, including my elderly mother-in-law with special medical needs. We started our journey at around 10 pm on the 24th of November. After traveling for about two hours, we noticed a rattling noise coming from the right rear side of the vehicle. Initially, the noise was not too loud, but it gradually got louder, and we realized that there was an issue with the rear end springs or shock absorber system.

We immediately contacted Enterprise Road services to report the issue. Unfortunately, it was late at night, and the best they could do was to tow the vehicle to the nearest hotel/motel. We had to stay there overnight at our expense since their rental program did not cover any other accommodation. The other option was to wait until the next morning and contact the nearest Enterprise branch when they opened for business at around 8 am to have the vehicle replaced with another similar one.

We decided to continue our journey, driving extremely slowly. The next morning, we contacted a local branch in Georgia, but they had no vehicle inventory to exchange our damaged one. All they had were reserved vehicles. We then called customer services, hoping for a solution. However, they only advised us to go to Savannah's airport help desk and ask them to replace our van.

After driving for over 20 minutes out of our way, we arrived at the airport, only to be told by the girl who came to our "help" that all they could do was to exchange the van for a smaller car. This was impossible since we needed space for five adults and luggage. We were left stranded with no solution in sight. Fortunately, we noticed a nearby Budget Rent a Car booth where we were able to rent a vehicle that met our needs. However, we had to pay more than expected out of pocket expenses since we had to return the vehicle back in Miami.

Enterprise Rent a Car company acted unprofessionally and heartlessly. They were not sensitive to our needs, and it was disappointing to see how an international company like Enterprise could not accommodate a client by just replacing a damaged vehicle provided by them. It was a frustrating experience, and we would never use their services again. Their customer service was poor, and they are simply a rip-off.

In conclusion, I would advise anyone to avoid using Enterprise Rent a Car services at all costs. They are not reliable, and their customer service is terrible. It was a terrible experience, and I would not recommend them to anyone.

I'm giving this place a 1-star rating, but honestly, I wish there was a "0" option. I've rented from Enterprise before, but this time was a complete disaster. The customer service was terrible, from the agents to the manager (I think her name was Suzanne or Susan) to the Area Manager, Dustin, at 524 Thornton Rd, Lithia Springs, GA. I rented a car for a week and then extended it twice, all in the same car. When I returned the car, I didn't get my deposit back. They told me it was used toward the rental, but each time I extended the vehicle, I paid with the card on file. So how could my deposit be used toward the rental when my card was charged each time? Dustin told me that someone authorized my card, but he couldn't go back in time to fix it, and I wouldn't be getting my deposit back. When I asked for the next person in charge, Dustin refused to give me that information. When I called back and spoke with Suzanne (or Susan), she gave me a number for Anthony P., who was supposed to be over Dustin, but it turned out to be the billing inquiry number that's on the invoice. I called 565 and was told my deposit would be refunded in 24 hours, but it never came. When I called again, the rep gave me the same story and wouldn't look into my account. I asked to speak with someone higher up, and I did speak with someone, but I forgot his name. He seemed sincere and said he would send an urgent email to the Area Manager and someone would call me back, but I'm still waiting. I called again a couple of days later and had to repeat myself for the 10th time. There were no notes in the system from any of my previous calls. I called again and was asked for a reference number, which I never got. The rep said she would send an email, and someone would call me back, but nothing has been done. My issue was never resolved, and I never got a satisfactory answer from anyone. Customer service is everything, and Enterprise has lost me as a customer forever.

This was a terrible experience. My insurance company assigned me to Enterprise after I got into an accident. When I arrived, there were other customers waiting and it was almost closing time. I had to wait for about half an hour after the time they told me to come in. Finally, I was able to get a car and I thought everything was going to be okay. But I was wrong. On the third day of my rental, I received a call from Enterprise telling me that they had sold the car I was in and asked me to bring it in to switch vehicles the next day. I work as a teacher in Idaho Falls, so I scheduled an appointment with the rep for 3:30 pm so I could just swing in after school and head the 50 miles back to my home.

On the day of the scheduled switch, I got a message while I was teaching. "Could I possibly come by at about 5:30? There might not be a car to switch into if I showed up before then. Remember, they issued me the car that was to be sold (and was told to check back in a week if the insurance was not sorted yet). THEY sold the car. THEY called me to switch. THEY made the appointment to swap cars. So I sat around my school for an extra hour and and half, filled the tank to the level it was when I picked up the car (which was NOT full) and headed in to finally get this sorted out.

When I arrived, they went out to check in the car and set me up with the new rental. When the rep returned, he informed me that they had made an "error" and overbooked. Would it be possible that I try top make the switch another day? Or I could wait until closing and "Maybe" they could scrape up something for me. So off I went, in the same car, still allegedly sold and for my trouble all I got was a sheepish "just bring back the car whenever its convenient for you".

It is understandable that there was a bit of hassle to get me the car on the day of my accident. I understand that. It is unbelievable that a company would have the audacity to sell a car that is still in service AND ask a customer to go out of his/her way to come in and change because of that mismanagement or miscommunication AND then not even have a car available at the time of (really the day of) the appointment that they made with me. I am sure the selling of the vehicle is a cooperate operation so there is a management/issue there. But the local unit bears complete responsibility for not reserving me a replacement vehicle and rescheduling for nothing.

It is an absolute pleasure for me to share my story in every forum I can find so maybe I can spare someone else the nightmare. NOTHING proactive happened from a customer service standpoint. Anyone can react (poorly). But I guess I can't fault Enterprise for allowing such poor service at a local level... just following the example of the mothership. I hope that Enterprise will take steps to improve their service and prevent this kind of situation from happening to other customers in the future.

I recently rented a vehicle from Enterprise Car Rental on Tuesday, June 18th for my trip from Chicago to Atlanta. Unfortunately, I was not satisfied with the Chevy Equinox that was assigned to me, so I requested a different vehicle. However, my personal belongings, including my wallet, were already loaded into the Equinox. The Enterprise associate transferred my belongings to a Nissan Murano, but unfortunately, my wallet was left inside the Equinox and was rented to someone else. The person who rented the Equinox drove off with my wallet, which contained all of my cash for the trip, totaling about $860.00.

When I realized that my wallet was missing, I immediately returned to Enterprise and reported the incident to a manager and the personnel who did the vehicle switch. I was told that the customer who rented the Equinox was a frequent renter, but Enterprise could not contact him due to company policy. I pleaded with the staff for hours, but they told me that the customer denied having my wallet in his possession. I was given a personnel to go through my personal items to ensure that I did not have the wallet, but I was told that there was nothing they could do for me.

At this point, I asked to make a report to the airport police department and was provided with a web address to do so. I left the airport without any money and was unable to check into a hotel until the evening of the next day when my bank sent new cards to me. I slept in the rented Murano until then.

Late in the evening on the same day, a lady called me from the lost and found to say that the Enterprise customer said he found my wallet on the back seat. However, when I returned to the airport on Sunday evening to pick up my wallet, I discovered that all of the cash inside had been removed.

I am writing this review because Enterprise knows the customer who took my cash from my wallet but has refused to reach out to him. An Enterprise associate transferred my belongings to a different vehicle and left my wallet behind in the switched vehicle. The customer who rented the Equinox initially denied having my wallet, but later said he found it. I was not treated like a customer on that day, and I have been an Enterprise customer since 2004. If this customer returned my wallet with the cash in it, then someone in Enterprise must have removed the cash. The truth will never be known if the company continues to hide this customer.

Up until today, Enterprise has refused to address this issue and refused to disclose who took my money. I was not treated fairly, and I am extremely disappointed in the way this situation was handled. I hope that Enterprise will take responsibility for their mistake and make things right.

Enterprise Rent-A-Car is the worst car rental agency out there, hands down. They don't seem to care about losing customers and refuse to rent to so many people. I had a terrible experience with them recently. My car was totaled on 8/22 and the person who hit me had Geiko. They took four months to give me my money, which was a nightmare. So, I went through my insurance company to look for a car. I called one Enterprise rental and they gave me a very hard time. They yelled at me and said they would call me back in five days, but I never heard from them for three days. When I called again, they found fault with me for calling and accused me of swearing at them, which I never did. They swore at me using some pretty vile language. I finally gave up and my insurance company went through Hertz, which was no problem at all.

Later on, I needed a car to go to my mechanic who is an hour away. My insurance company and I talked to Enterprise and they set me up with a car. They even called to remind me and told me they would be at my mechanic's location to pick me up. But when I got to Enterprise, they refused to give me a car. They said I was on their no rent list, which almost everyone seems to be on. I don't know how they make any money. I was stuck there an hour away from home with no car and it was pouring outside. The girl at Enterprise wanted me to wait outside and figure out what to do. It was all about power and very abusive.

Thankfully, my insurance company got me a car from Hertz who came to get me and took care of everything. The girl at Enterprise called her boss to see if she could rent to me and argued with me profusely in the meantime. She accused me of lying and said she didn't believe that I was sworn at by Enterprise. She even accused me of swearing at multiple locations when I only called one. She was on her cell phone texting most of the time and didn't seem to care about what was going on. She then told me that her manager called back and said he would not rent to me, but she never got a call or text, or at least she never told me about it.

Enterprise Rent-A-Car is a vile and disgusting company that doesn't care about customers. They apparently have no self-respect and have to beat up on customers to feel good about themselves. The girl at Enterprise told me I was unprofessional, but she has never dealt with me in my profession. She was the one who was supposed to be professional since I was the customer. They are abusive narcissists who should be out of business. She even told me that she knows everyone in the Utica, New York and Syracuse, New York locations and no one would talk to someone like me. Really? She looked 20 and was their manager, which could be part of the problem.

I gotta talk about customer service, or lack thereof, at Enterprise Rent-A-Car. I've rented cars from all sorts of companies over the past 30 years, but Enterprise has always been my go-to. They just seem to be a cut above the rest. But recently, I had a problem that made me think twice about Enterprise, and it all comes down to customer service.

So, I needed to rent a car for a few days, and I called up the local Enterprise in High Point, North Carolina. After waiting on hold for what felt like an eternity, I finally got through to someone. But when they answered the phone, all they said was "hello." No "thank you for calling Enterprise," no "how can I help you?" Just "hello." I was taken aback, to say the least.

I asked if I was speaking to Enterprise, and they said yes. But it just didn't feel like I was talking to a customer service representative. I asked to speak to Peter, who I had met at the local store a few times before. He had given me his business card and told me to call him if I ever needed anything. But when I spoke to him on the phone, he seemed like he had better things to do. He said he had a lot of paperwork to do and passed me off to someone else.

That someone else was in the Philippines, and there was a bit of a language barrier. But we eventually got my reservation sorted out, and I was told to call back the next morning to confirm. When I did, I was told that someone would be out to pick me up between 10 and 10:30am. But at 10:10am, I got a call saying that they were going to be late picking me up because they didn't have any cars available. I was furious and went off on the poor guy who called me.

After I calmed down, I called back to apologize. But it was too late. I was grounded for the weekend, with no rental car and no communication from Enterprise corporate. I've called three times in the past two weeks to try to get in touch with someone from customer relations, but I haven't heard back from anyone.

It's a shame, really. I've always liked Enterprise, but this experience has left a bad taste in my mouth. I hope they can get their act together and start providing better customer service.

Hi my name is Walter Harvey and Im have been a Enterprise and Alamo customer for years. I'm usually treated well by your staff in general and have spent literally thousands with your company in the past 2 weeks. Today was the first day Ive felt as disrespected by employees acting in an official capacity and felt the need to reach out. Ive recently been in a car accident and have several broken ribs. Allstate recommended and set up a reservation with your company on my behalf so that I would have transportation while my car gets fixed. Ive driven a car from enterprise for the last 2 weeks but turned it in this morning because my car was supposed to be ready today. Turns out there was supplemental damage to my car and it's not ready so I had allstate make a new reservation for me but this time when I entered the 2205 Barrett Lakes Dr branch I was not treated as a loyal customer. I spoke to a Tyler who requested my license and my card when I gave them to him he said he needed to verify my address in order to rent me a car and that I needed 2 utility bills to do that. I informed him that the rental was set up by Allstate and I literally had rented from Enterprise 3 times in the past 2 weeks without being asked to provide those documents. It was now 4:40pm in the afternoon and by the time I Ubered home and back the enterprise location would be closed. The man said out loud in front of other customers "that's tough tits" - To add to my insult the employee next to him "Heidi" began laughing in front of me and the other customer in the location. I was horribly embarrassed and to already be injured in an accident that was not my fault - I usually drive a Mercedes and I'm at enterprise trying to pick up an intermediate car so I can get back and forth to work and to pick my kids up from school and to be a disabled customer who literally just spent thousands with your company I was highly disappointed in the way I was treated and left very upset. Broken ribs are painful but to add insult and embarrassment to my injury was simply uncalled for and I did not appreciate it one bit. At the very least the gentlemen could have been nice.

Walter Harvey

[protected]

[protected]@gmail.com

But after the resolved was posted, i sent a response but it went unanswered, because enterprise didn't address the 300.00 taxi fare I was forced to pay just to get back to another rental. All they did was rewrote my contract instead of the original rental they added all three and then readjusted the billing on it, which equaled the original billing amount, and not one mention of the reimbursement I've been asking for. In fact i even called the local office emailed them and the only response i get is the check is being issued yet, i have not received. Just the 16th of june i was told they had issued a check and i asked for check number and date of mailing and could not get an answer.

This company has placed nearly $30 in charges on my credit card claiming that I passed through tollbooths I was never at. The car I rented never left the state I live in, further, my employer (who is the state of New Hampshire, can attest to my presence at work during all of these supposed tolls. They tell me this is not good enough evidence, even though they provided no evidence of their own. Every DOT in the country takes photos of a license plate and vehicle if it passes through a tollbooth without a transponder. This is standard practice.

My request to see these photos was refused.

This is a scam/fraud

Plain and simple