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CB Vehicle Rental and Leasing Enterprise Rent-A-Car Loss of time and money on our vacation
Enterprise Rent-A-Car

Enterprise Rent-A-Car review: Loss of time and money on our vacation 1

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4:41 pm EDT
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June 19th 8 am our rental would not start. We call and they send road side to the wrong town 2 times. We finally get someone to our location 5 hours later. During the wait we were advised if we were not comfortable to go to a local Enterprise rental In New Braunfels Texas. When we got there expecting to be helped Cody Crawford a Enterprise representative laughed and said he couldn't help us unless we got the car to him. To go to the airport. We went to the airport only to our surprise Carly another representative told us we had to go to San Antino. As we are paying to have someone drive us to the Airport 6 hours into our 1st day of vacation the towtruck driver arrives at our condo. Our 3 grandkids crying because we are supposed to be at Schlitterbahn. We arrive at the airport and meet Jamal. Within 20 minutes he has us in a car. He was the picture of customer service. But our day was lost we can't get that time back and we had to pay to get to 3 locations before someone helped us. Very disappointing for a established company that has a comerical that states Enterprise will pick you up. That is not a true statement.

Desired outcome: I would like to be contacted and compensated.

Jun 28, 2023 2:56 pm EDT
Enterprise Rent-A-Car Company contacts
Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

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Hello, we would like to look into this further but need some more information. Please email review@ehi.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. – Chad
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1 comments
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eddiesteelfoster
, US
Jul 13, 2023 2:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Enterprise booking said good to go and got reservation number Can i use debit card-yes. 45 minute drive to Enterprise N New Braunfels. We can’t you have card without phone bills , car insurance declarations page, or utility bills. I show insurance page—oh know we cant use that without comprehensive/collision. Very embarassing for this small business owner

Ed Foster. Wimberley Texas 512.757.0169