CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #422-441

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Car rental

Vincent Arthur of Hiram, US

Jul 23, 2021 10:05 pm UTC

Resolved

Replied

I had a very unfortunate and stressful experience with an associate at 1102 Thornton Rd, Lithia springs in Georgia. My ref. number is 3YGCHL. He was unprofessional and insensitive to my needs as a customer. He told me I would have to wait one hour to get a car cleaned and the customer behind me would wait for 10 minutes. When I quarry the two time differences, he told me he would not rent me a car and would call the car dealership who dropped me off to come get me. I do think this entire incident, could have been avoided if he had a better social skill and cared about his customers. I work for loves travel stops as a general manager and we do lots of business with enterprise, and am also enterprise plus member. I would appreciate the opportunity to be able to speak to someone in customer service directly. This experience was so awful I may definitely choose another rental car service next time

Desired outcome: Take necessary action at this location. They leave a bad impression on the rest

Enterprise Rent-A-Car response

Jul 28, 2021 1:24 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Vincent Arthur, thank you for sharing this concern with us and we certainly understand your sentiments. I do apologize that our service did not meet your expectations. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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100%
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For users of TTY devices

+1 (866) 445-8284

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100%
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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 27, 2026
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