CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #762-781

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: bogus damage claim ( 1 comment)

Walter Murdock of Hawthorne, US

Jun 23, 2013 11:24 am UTC

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I rented an SUV from Enterprise at the Denver Airport. Agent and I both walked around the vehicle and checked for damage. When I returned the vehicle 3 days later, the Rep checking in the unit, jumps up on the door sill inspecting the Roof and complaining of damage. Needless to say I was shocked as I just used the vehicle to go to and from Meetings and had nothing on roof. Strange that when looked at bottom of contract the Checkout Rep noted “Roof Okay”, BUT no one jumped up to look at the roof at time of checkout and you can’t see this, what looks like Hail Damage, from the ground. I was detained there with the Manager going over this issue, filling out paperwork and such and was told that there would be an investigation. Well their investigation came out that I was at fault and now Enterprise has sent me a bill to repair the roof. I did not damage this roof. If I did I should be responsible but I think they were waiting for a Customer to come along that has their own insurance to charge. I have been a frequent renter of cars for 25 years and have never gone through a situation so stressful.

Enterprise Rent-A-Car response

Jul 03, 2013 1:29 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Walter Murdock
We’ve taken note of your concern & would like to have the opportunity to look into this for you. Please send a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or claims number & any further information regarding your experience with us.
When emailing, please list Reference Number 130703-001561 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car

Enterprise Rent-A-Car response

Mar 16, 2015 3:53 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

File a complaint Write a review

View all Enterprise Rent-A-Car contacts

Thank you for bringing this to our attention Anthony. Please send us a detailed email to Care@Enterprise.com with complete details including: Renter’s full name, current phone number, location rented, rental agreement (RA) number, “DX” or claim number and reference # 150316-002933. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comments

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Anthony DeLeonardo

Camden, US

1 comments

Anthony DeLeonardo of Camden, US

Jan 07, 2015 11:53 am UTC

Mr Murdock,

I also have been placed in a similar situation with an Enterprise Rent-A- Car in Absecon, NJ. I have returned the car and me and the branch Manager Devon did the walk around the car and then she subsequently informed me that I was clear to leave. She later than calls me and complains of damage that I know nothing of. This is rediculous and I have recieved nothing but stress from this poorly managed company.

Thank You,

Anthony DeLeonardo

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Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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+1 (866) 445-8284

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+1 (866) 458-9227

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+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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+1 (877) 881-5500

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1-866-4-LUX-CAR

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+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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