Enterprise Rent-A-Car
Reviews and Complaints

Ive researched tons of these claims regarding Enterprise and how they are billing customers unauthorized amounts. Recently it happened to me when a retail car chain wouldnt pay for the rental that was due to me in lue of my warranty. So, Enterprise billed me for the rental=over $800.00! I've recently retained a lawyer and will take Enterprise to Small claims court. However, I do feel that based on the statistics and background on this and several other websites, this is something that Enterprise does quite often and gets away with-not for long! Buyer beware...but moreso, Enterprise..be more ware!

Consider other options like Alamo or budget. They do not return calls about disputed claims and are very unprofessional. Total rip off. Stay away!

Rented from Enterprise April 2009. The car was just dropped off by another customer and so I took it, as they were closing and it was fuel efficent. But since it was not clean I did not notice two very tiny ding's to the windshield near the edge, not even the size of rice. Oddly their manager went right to them as I pulled it back in a couple days later [it was much cleaner after hours in the rain]. ---- He was pretty nasty about it and said it was going to cost hundreds to fix, either my insurance or out of my pocket. After lots of complaining they have dropped the cost to $ 55. I suspect that a couple small drops of special glue for this kind of thing was all they did, costing what, a dollar at most? ------- They had the key as they checked the milage and gas level yet they are trying to blame losing it on me also! ----- Obviously they are grasping at profits by hitting customers for any BS they can possibly think of. The office grounds are also a mess.

The service I recieved at the Enterprise-Rent-A Car in Oxnard, Ca on Ventura Blvd was horrible. They charged the deposit on my debit card and kept indicating it was refunded back and it never was. I had spoke to some other ### there earlier who had indeed verified it had not been credited back, so this is what prompted me to call back a few days later. A new idiot answered and stated it had been credited back on 8/16, but the funny thing was is that I hadn't picked up the car until 8/17 so how could that be?

The idiot had nothing else to say, but "well that's all I show so check with your bank." Ugh, did he not listen to one word I said when I first called in like, "Hi I just checked my account and do NOT show that the money has been credited back to my account."

They are so ###ic!

Definition of ###IC: The act of being a ###!

Enterprise of Oxnard, CA on Ventura Blvd...YOU SUCK BIG TIME..AND WHAT YOUR DOING IS FRAUD..I REPORTED YOU TO MY BANK AND THE BBB.

obviously God is not good or you would not have had an issue

I have been renting from Enterprise lately & i was very happy until recently, they over charged me on my rental for a Vauxhall Mereva i was charged £75 instead of £44 for the special weekend, i mentioned this to them & i was fobbed off they told me the prices may have gone up so i accepted that, after a few hours of having the car i got a puncture, there was no spare tyre & jack in the boot just a stupid puncture repair kit, so i phoned the AA because Enterprise was closed i only had the car Friday half day Saturday & Sunday & Monday half day & lost out on Friday nights rental because of the tyre, the AA man came & said the tyre was damaged on the tyre wall & could not be repaired, i phoned Enterprise in the morning & they told me i would have to pay for a new tyre which was £65 so i had to spend my Saturday morning having the car tire replaced at Kwik Fit at my cost, when i eventually took the car back on Monday morning i mentioned the £75 i was charged & showed them a print out from the internet on a group C car they then apologised & refunded me the £31, just over a week later i received a letter from Enterprise saying that i was not covered for the AA even though they supplied me with the telephone number in case anything went wrong they admit there was an operator error (the AA said they would put the kit on for me but never did they just left without doing anything because the tyre couldn't be repaired) they are now saying this operator error is being passed to me & i am having to pay £72 call out charge, if this is how they treat their customers i am no longer a customer & i am in the process of speaking with trading standards about this, Enterprise are are ok when all is going well but if anything goes wrong then they jump on you like a ton of bricks, all this for a tyre puncture which in my opinion is wear & tear.

Same issue with them. I rented a car for 2 days. I turned it in on time at 12:30pm. A few days later, I see my charge card statement, it showed they charged me for an extra day. There is no excuse for this. I should have been suspicious because when I was at the place, a couple came in with the same complaint AND when I came to turn the car in, there was a lady there with the same issue. Lousy!

They did the same thing to us in New York. Rented a car for one day, but got charged for 9 days! When we disputed it with our credit card company, they had the gut to provide false documentation of a 9 day rental. Then a few months later, we found another charge from them. We called their corporate office and the manager gave us some reason for not logging in our rental return properly, and the latter charge might be a ticket citation after we returned the car. Very dishonest merchant. Don't ever use them!

There are so many complaints about Enterprise Rental Car’s service and practices. I have read everything from inexcusable poor service to false accusations of damage. I encourage anyone renting a car from these people to read, READ, read the fine print on the rental agreement. It sounds as though you have no rights and they can treat you any way they want and charge you with anything they want, and they don’t have to prove anything. One way to protect yourself is to have the rental agent also look under the hood an under the car for any damage. Have them make notes on your original rental agreement and the final receipt that there was no damage. This is where they are really trapping innocent consumers – DON’T LEAVE UNTIL THEY DO THIS!
If you are accused of damaging a rental car, pay attention and listen (taping conservations is a good way to catch them in their lies – check your state laws) to the office you rented from (call them and ask questions) and the “Loss Control Administrator” and look at all the info they send you – body shop invoices, towing receipts – you can catch them in their lies and stop some of these false accusations. Look at the dates the car was towed; compare mileage against the final receipt you received from Enterprise.
I also encourage everyone who has a problem with Enterprise, contact the Consumer Affairs, Better Business Bureau and the Enterprise Rental Headquarters (I will even give you the address) 600 Corporate Park Drive, St. Louis, MO 63105. Also, contact the Department of Insurance (Insurance Commissioner) in your state. These agencies are very pro-active about contacting you and letting you know the actions they are taking or what you need to do to protect yourself.
When our case, settles I plan to take aggressive action in making the public aware of these practices Enterprise uses. If you are interested in contributing information you can contact me at sewroom@comcast.net.

i went to rent a car 1/3/12 was told that i was on the do not rent list for damage to a car in 2003-the information they could give me was that my DL# was on it but my name was not the same or address which i told the manager my name has not changed and i did not live at that location at the time - i stated their must some scam going on and how in 9yrs- he says we go by the dl#-I've called corp no call back - an unable to get any resolution from anyone what to do in

Rude and arrogant and unbehaved manager.
One day the tyre will retire and pass its due date.
They called the repair shop and asked me to pay for the flat tyre. It seems that they call this repair shop very often as the manager said call Jenny like usual and ask her about the damages( I know what it means- it means the usual receipt/bill charges to earn money)
Total Scam Enterprise!

Please do not rent from Park royal branch in London. Another friend of mine had to pay for car dents which were already there when she rented the car. It goes through a usual process- same repair shop billing!

After years renting w Enterprise they tried this to no avail but, now I too have been hit by the "dent" scam Ridgefield CT Enterprise office stating that the car with 25000 miles, very rough had a "very small dent under the rocker panel" which was not there 3 days ago. Lady walked the car in about 30 seconds, and so did I -I mean the car was a station car type rental vehicle it looked "okay", not perfect . I did not hit anything; I had to clean and disinfect the car-it had a passport, photos, and other items, garbage etc in the car which I noticed upon driving off. I located the owner of the passport and photos, returned the items to the Enterprise office, notified them the car was dirty etc and no effort to clean etc. not evan a thank you..Car a Cobalt w NY tags had: Change oil soon light on, driver seat low and thrust back, tobacco smell- had been smoked in, was not cleaned-but I had my car in the shop and figured at $29 day and then a $9.99 weekend rate, I won t complain. Dropped car off before Mon am opening, received a call around 6 pm Monday. Called them Tues 8 am where they hit me up with the "very small dent" scam and I believed they have contacted my insurance company. I have never had an accident, insurance claim or otherwise and have rented and owned cars in the US and Europe. I have lived in CT most of my life same address, and used this Enterprise 15yrs w no issues. This is certainly a scam. Contacting the Atty General here in CT. Will try and arbitrate w Enterprise damage recovery unit as I did not hardly use the car. It was parked in our driveway and away from cars at all times. About 150 miles in 3 days.

I totally agree and have had a similar situation. I rented a car from Enterprise in Rochester, New York with a drop off in Niagara Falls, NY. Upon returning the car, an Enterprise employee evaluated the car ---alone, with a flash light. After 15 minutes he came back stating there was damage in the form of scratches on the driver's side quarter panel. I stated categorically that I did not know how the damage was created and I believed the damage was there when I rented the vehicle. He looked up the history and said there was no record of any damage. He then stated he needed to fill out an incident report so that the next person would not get blamed and that the damage was most likely missed and most likely a "no need to fix" assessment would be made. He stated I would know of their decision by 10:00 am the next day. After drafting the report, he printed it and asked me to sign it otherwise I could not be driven home. I stated two things: 1) the "scratches" were not on the driver's side quarter panel as written in the report but were in fact on the bumper, 2) I categorically denied that the damage was done under my rental. The employee insisted on a signature. I signed and the person who was to drive me home went out to the vehicle, looked over the car twice and did not see any damage. After a third look and bending down he pointed out the damage. We returned to the office and I stated: 1) Your own employee missed the damage twice even when he knew where to look, 2) when I rented in Rochester we walked around t was 4:15 pm at night, late and starting to rain so we probably missed it. Mysteriously this employee who missed the damage twice disappeared after some managerial body language. I asked that the person who wrote up the report and manager come and re-review the damage outside. The manager become flustered, said there was no need to, but eventually allowed the employee who wrote up the report to return outside with me. I pointed out that the scratches were 11" off the ground and in a downward manner. How could I do this? The employee said a curb. I pointed out there are no 12" curbs and I would have to brush the curb from the wrong direction, not sense the curb although 3 feet from me, and not create any tire scuffing. I said it looked to me like car wash or oil change damage. Enterprise insisted that the issue would most likely be resolved as a "no need to fix"
After following up with Enterprise in both cities on a daily basis, they were unable to provide a decision, the $ amount of damage, or photos for 7 days. They promised to call me daily, but did not so I called them. On the 8th day I learned that the decision was that it must be fixed, damage of $ 275.
I will never rent from Enterprise again in my life. My insurance advise they will pay as $ amount is low and I signed no damage on receipt. I do not think Enterprose should be scaming customers, Insurance companies in such a manner.
I plan on following up with the Better Business Bureau and I believe the NY State Attorney General's office should investigate. I am sure they will find an under the radar pattern of scaming and financial creativity in this down turn economic times. Just another hit to the average American who has no recourse.
I encourage other to step forward. The internet is powerful and there is power in numbers.

Man I got scammed too and I don't know what to do.I rented a car from them and they made my lifea living hell..

I accompanied my boyfriend today 4/6/09 to return his rental car at Enterprise in Clifton, NJ on Main Ave. When he returned the car, the guy who inspected the car was the same one who gave it out to him last Friday 4/3/09, who also happens to be the rental manager of that branch, Paul Escandon. When my boyfriend got the car on friday it was raining heavily(a torrential downpour). When they did the initial inspection the car seemed dirty and my boyfriend pointed out certain damages, and even some writing on one of the door handles, that were one the car. Mr. Escandon told him that this was normal wear and tear, and did not do a thorough check of the vehicle. He also turned the car on and told my boyfriend that there was more than half a tank of gas in the car, but when my boyfriend looked at the gas gauge there was less than half a tank of gas. When my boyfriend returned the car, Mr. Escandon went to inspect the car, and this time started cleaning off the dirt and giving it a thorough inspection unlike that previous Friday. It seemed as he was trying to find something that wasn't there. He pointed out that there was a dent and my boyfriend would now have to pay the deductable from his insurance and it would be reported. I was there, and I looked at the car, and could not see any dent whatsoever. If there was one there, it was millimeters in size, which would represent normal wear and tear. We took about ten pictures of the area where Mr. Escandon said there was a dent, and this so called "dent" did not show up in the pictures. If there was a dent that was as big as he said it was, it would show up in photographs. Nevertheless, Mr. Escandon charged my boyfriend over $300 because of this. This enterprise has some shady practices with shady characters who work there. I recommend to be careful, and to take your rental car business elsewhere. We feel that this happened because my boyfriend did not take the insurance from Enterprise. Because of this they tried to find any way to get more money out of him. By claiming that there is a large dent that needs to be fixed, they will collect money from him and his insurance, as opposed to if he took their insurance. In that case there would be no reason to find any dents, because they would not make any money off of it. We plan to fight this ridiculous case. I feel like we should call Help Me Howard about this and warn people in the area about this enterprise branch, and how they try to take advantage of people and scam them out of their money. Do not rent from this branch. If you do, take pictures or video of the car. I recommend Budget Rental.

i got hit with the scam too.. [protected]
ERAC near drivers license office -----Windsor Canada
IS THERE ANYONE WHO WILL TAKE CARE OF THIS "DENT SCAM ON THE HOOD" BY ENTERPRISE. they are asking 700$ for the dent which they are not even ready to show the proof and

Are they doing it delibrately (hidden dents trap) at the time of renting or do they ding it to harass the customer? as i parked it infront of their office over the Sunday after noon drop-off. And Monday they called me where i was out of state that night travelled to atlanta and told i will visit them on Friday to see with my eyes to believe.. their answer sorry we cant hold the car till u come. then i told em i will pay the weekly rental for which they denied and told me their claim center will call me soon with the charges...ANY JUSTICE left for this hidden dent on hood trap?in my life i dont even look at enterprise offers..

I just got hit with the scam today. 1-24-09

WOW! They did the exact same thing to me three years ago!

I've had horrible service with Enterprise as well. My car was in the shop and my insurance was paying for a certain amount towards a rental car. Well that amount only really covered their tiny, compact cars...but they didn't have any at Enterprise. So..they gave me a huge v6 car for the price of a compact...but didn't mention that they would start charging me for the HUGE car in two days. So I took the car back after two days because I had filled it up TWICE since then. TWICE IN TWO DAYS. That is a whole tank of gas a day! I told them I wanted the compact car i requested and they told me that one had just come in. Yay! But it wasn't clean. I told them that's okay, I just wanted a four cylinder vehicle as I drive all over town daily.

The guy (kid) who went to retrieve the vehicle came in and threw the keys at the girl at the counter and said "haha! no good on that one!" and ran around the counter...Apparently the power steering was ruined on the car. So I had to keep the huge car for another few days...at the end of the rental they asked me how everything went and I said horrible. The lady was really rude and said "HOW SO?!" and I told her about paying extra for a car I didn't want, and the $100 in gas in 3 days. And that I requested a 4 cylinder. At this point some OTHER guy jumps in and says "THAT CAR IS A 4 CYLINDER." And I said "No, the car is called a G6, because it is a V6." After arguing with him about it for 10 minutes I walk outside and look at the back of the car where it says "V6".

I never got my deposit of $50 back and I didn't even bother calling. Worst experience of my life!

Our car was rear-ended, we took it to Service King Collision in Arlington TX to be repaired as per the faulty driver's insurance company(State Farm). As part of the coverage, State Farm provided us with a rental car for the duration of the repair. In the Service King Collision front office, there is an Enterprise Car-Rental office. Sean (We don't know his last name) told me that if I wrecked the car it would not be insured unless I purchased insurance through Enterprise. The charge for the insurance was $15 a day. The repairs took 10 days, the final charge was $190. I found out afterwords that my full coverage insurance would have covered this car in an accident. I was intentionally misled by Sean at Enterprise. I would like the $190 refunded back to me.

Never again will i rent from Loveland, Colorado Enterprise..Their employees basically do not know what they are talking about, the agent who assisted us gave us false information regarding extra coverage saying it was a one time fee and thats the only reason why we add that coverage thinking it was a good deal and upon returning the vehicle of course they told us it was something different printed in our contract..We should have listened to our gut instinct when we were outside the parking lot prior to renting from Enterprise, a car drove by and someone yelled out to us not to rent at Enterprise coz its a ripp off..should have listened and went somewhere else..

i cant agree with you more. My father was given a damaged car and he is 70 and drives very well. They rushed through the car damages when given the car to him but when he returned the car, the guy went through every corner of the car and pointed every dent and tiny scratch to him. My father did not bother to look through the tiny scratches as while renting they said we do not charge for small marks. But they they deducted a huge amount from his deposit from those 7 tiny marks. I am never going to them. Also, the manager was very disrespectful to my father when he asked about it. I do not respect enterprise for running a SCAM. Wonder how do they sleep in night by ripping off honest people like that?! I have completely stopped renting from Enterprise. I have heard from neighbours similar stories about Enterprise (near Hanger lane tube station).

Rude and arrogant and unbehaved manager.
One day the tyre will retire and pass its due date.
They called the repair shop and asked me to pay for the flat tyre. It seems that they call this repair shop very often as the manager said call Jenny like usual and ask her about the damages( I know what it means- it means the usual receipt/bill charges to earn money)
Total Scam Enterprise! One of my friend got duped by enterprise for paying for the dents which were already there when she rented the car. The bill was from the same repair shop. They lure customers by cheap prices but give them a dent full damaged car, bad steering, horrible brakes but make money by getting their "favorite repairshop" get the damage bill charges from the customers! Pls DO NOT RENT from London- PARK ROYAL ENTERPRISE!

I was majorly deceived by Enterprise recently, and I am seeing on the internet today just how incredibly many other people were. I was charged for insurance I did not ask for, and a worker lied to me about where the supposed suporting policy is stated. Enterprise is a scam. Somebody please do a news story on this!

I am trying to find out where to set up a payment plan to pay back what I owe enterprise rental in Ashland va. I was told it had been sent to a collection agency named ic systems inc my account number is listed as 424637xxxx I would like to be contacted who has my account and set up a payment plan that I can afford so I can get this paid off. The total I don't know the account name is Devin Cockrum and I need you to answer me as soon as possible

THESE PEOPLE ROBBED ME AND CHARGED MY CREDIT CARD TWICE!

My friends, the scam has expanded to Canada, here in Quebec I was ripped off the same way, they made take the Collision Damage insurance without telling me what I was signing for and ended up charging me a hundred bucks for something I didn't agree.

The guy told me it was an authorization to "freeze" a certain amount in my credit card so it would cover potencial damages to the car, he never mention that I had to pay something else from my pocket.

Even if I argued with them and told them I didn't agree when I returned the car, they charged me anyway.

I would like to fight back. but I really don't know how, does anybody has a suggestion ?, or are we powerless against these scams...

Enterprise is extremely corrupt. I paid for 5 days of their insurance and was charged for13 days that I never agreed to (but negotiated down to 6 days after the manager blatantly lied to me). There is no legal contract without agreement from both parties! The manager conned me by telling me in front of a room full of customers that I did agree because of a clause in the fine print on the back of the contract. It turned out that the clause was not there... after I paid for what I never agreed to. They were really dishonest in other ways too.

I ask all of you to start chain emails about what a corrupt business the #1 car rental company in the United States is. It should be a huge news story, but it is not... YET. So I also ask you to send emails to news organizations, particularly Dateline and 20/20. Please also get as many other screwed over customers as you can to alert the news organizations about the corrupt business called Enterprise. Plus, the United States Attorney General's Office needs to know just how major this problem is. There are even web sites that are all about the corruption of Enterprise and how they treat their customers. This is big time. Let's spread the word as far as it can go! There is a lot you can do. Thank you. Have a great day.

I AGREE, I HAVE RECENTLY RENTED A CAR THROUGH ENTERPRISE. I'M NOT COMPLAINING ABOUT THE CAR, IT WAS A DODGE CHARGER; BUT IT SMELLED LIKE SMOKE BAD! THERE WERE BURN HOLES IN THE SEATS ALL OVER! THE CHECK ENGINE LIGHT CAME ON, AND THE TIRE PRESSURE LIGHT KEPT COMING ON! NEVER RENT FROM ENTERPRISE, THEY ARE TOO EXPENSIVE

FYI, license recovery fee is for the plates on the vehicle and usually is a flat per-rental fee of around $2.00. Most of the remainder of what you list is airport fees. If you don't like them - if they're too expensive - take a cab off-site and rent from a neighborhood location... Cab fare both ways should be less than $100 in most cases.

Are you completely naive or do you really think that you can purchase a service without paying sales taxes! Arena fees, concession fees, and sales tax are all local or state taxes. Why don't you do some research next time so you do not sound uneducated to the masses!

Instead of charging the $1.95 extra a day. I was hit for $800. Instead of helping when the need arose. They grabbed my Honda personal car unexpectedly. AAA tow guy tried and no arrangements were kept.

I'm out both my cars, mobility equipment starting out with my wheelchair. I'm trapped here since my don't work.

I think depriving a disabled senior citizen his mobility equipment, wheelchair cane and walker is beyond despicable!

I have been on the don’t rent for negligence of enterprise that I had an outstanding balance that my insurance company didn’t pay for! So month after they charge my card! And a year later after calling and submitted a complain no one has reach out via email or called me! I never damaged any of the cars I rented I never not paid ya! This is very unprofessional

Am the only person that notices only ppl of different racist besides the land stealers have bad experiences? I’m seeing a trend of complaints and I’ve experienced and have seen it

m72,
We appreciate that you've taken the time to provide your honest feedback.
We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.
Thank you.
Carol H.

There have been some major scams going on within this company. They have hired a team of investigators that are applying many stringent rental rules they never asked for or needed in the past. I think the changes they are implementing are very harsh and not very accommodating. The agents that are working there are not concerned about getting fired for being rude because they are not there to in reality to rent out cars. If you have to go to that branch again I would bring the cards they want now and your past rental receipts. If you have the option to go elsewhere I most certainly would.

I was discriminated against by the branch manager in Casa Grande AZ “Benjamin Paige” when I complained about another employee who refused to take my Citibank Visa. The employee tried to tell me that it wasn’t connected to a bank account and when I tried to complain to the branch manager I was told that he wasn’t going to rent a car to “someone” like me. Racism in the present day and age doesn’t always wear a white hood.

I watched customers before me renting with no issues and getting paper contracts. The young lady who helped me said she was new while balancing an electronic device and operating the computer. The contract provided was on the device and I was told the contract would be emailed. There was something wrong with the car and was offered another but was told I had to go back to the office to redo the paper work. This time I was given a paper contract. Reading over the initial electronic contract, it indicates that returning a vehicle besides the rental location is prohibited and that they are able to give my personal cc info and demographics to third party agents. The terms and conditions were not visible on the device. I am returning on a day they are not open so apparently I'm being held accountable until for the vehicle until it is checked in. Which may be standard but I don't remember ever having a contract so strict. It also stated that the car would not leave the state rented. Usually covers all of New England. No one I saw received this electronic agreement. I feel I was singled out. Again, not my first time renting but feeling discriminated against.

I have read all these incidents about Enterprise rental car company. They don't only discriminate against blacks, they profile you once you walk into their store. I had an accident and reported it to my insurance company USAA and got approval for a rental car. Since USAA has a contract with enterprise I received my confirmation code and approval to rent a car. The time of the accident was close to there closing time of 6:00 on 9/12/2016. So my wife and I went to the West Saginaw Office in Lansing, Mi. I approached the counter and and gave the representative my licenses and confirmation number. Since USAA does direct pay to enterprise and I have dealt with them on multiple times at another location and had outstanding service each time before. After giving the representive my information he stated that I would need a credit card to rent the car and have $50.00 secured on it to rent the car. I asked why and then the assistant manager spoke up and said it was to cover the gas and any damage. I stated to him that I have had multiple rentals through enterprise under my insurance policy through USAA and have never had to supply a credit card to secure the rental for gas and any damages since USAA has a direct contract with enterprise. The manger then proceeded to tell me that this has been their policy for years and that I did not know what I was talking about. This manager was very rude and talked done to me. I stated to him to show me in writing were it says that and for him to give me the specific year that they incorporated this. He refused to do so and continued with his arrogant behavior. I explained that we just got into the accident and my wife and I were still shaken from the accident and at this time we did not have a credit card on us. I also stated that our vehicle was not safe to drive on the busy road that there location was on. Again he stated we need a credit card to secure the rental, and I told I did not have one, then he said how much cash do you have. I said what. You first told me that I need a credit card, now you say if I got $50 cash you will do it, I told him that I did not have $50.00 on me then he said what do you have. I said are you serious! And then said I was right about this and you just lied to me. He said he did not like my tone of voice and I told him I don't appreciate him lying to me. He said he did not, then I stated to him I am the customer and you are lying to me ask me for cash for this rental and calling me a Lyer. I told him I don't know what type of customer service course you were trained at but you just disrespected a long term customer. At that time the first associate I was dealing with stated that they could wave the 50.00 fee. I said what the heck kind of operation are you people running around hear. You just gave me a run around about this 50 dollar deposit and you can wave it. At that time the manger told the associate that they were not doing it and they were not going to rent me a car because the store is officially closed and I had to leave the store. I was pissed. My wife and I left the store and she could not believe what just happened. So, we left in my damaged hummer and went home. On 9/142016 we went to a different location on East Michigan Ave in Lansing, Mi where I usually get my rental cars from. After giving the assistant Manager me information I could tell that there was something wrong immediately. This individual was very disrespectful to me and my asking us if we called ahead for a reservation. I stated to him we were at the the West Saginaw store and did not have a credit or Debit card so we could not get a car. He I see that you were there two days and that I gave the manager a hard time. I told him I have never had to supply a credit card or debit card when USAA supply's the authorization to rent a car. So, he ignored us for awhile taking phone calls and dealing with them while he started our proses before the calls even came in. Once he did start to assist me he was very disrespectful and short with his conversation and defiantly had an attitude. It was obvious enough that the manager from the first store must of put some kind of a message act reached to my confirmation number. Once we got through most of the rental information he asked for our credit cars. We provide our government direct express card. The assistant manager said we don't take pre loaded cards and I stated to him it was not a pre loaded card. He then said that it was not a bank backed card. At this time he had an attitude and so did I. I stated that you obviously can read since this card is issued through the US Government and also Comerica Bank. Again with a condisending attitude he stated we don't except pre loaded cards and I told him it was not. Then he said we don't except direct express cards. He said he would call his manager, so instead of being professional he left the lobby and went into the office to talk to his regional manager. When he came out he stated his manager said they don't except this cards. I told him to show in there policy were it says they don't. He told me he did not have to. I then asked to speak to his manager. He told she was at lunch and did not want to be bothered but he would take my name and number and she would call me. I told him it was unacceptable and that I wanted them to show me where it states that that card is not usable. He said because it is a none account card. I then asked do you accept active military travel credit cards and he said yes. I told him that they are none account cards also so why do you except those cards. He said that the direct express cards are a non bank account card and because there are two many people with SSI trying to rent our cars and they don't have the funds to pay for them. I said are youn insinuating that I am on SSI. And the another associate stated that those cards are for people who can't get a back account. I told him that we would go to our bank and get our MSU Federal Credit Card. At that time he stared that I could not rent a car from his location because of my attitude. I told him so you are going to refuse renting me a car because I questioned you and asked you to show me in writing where it states that. He just said I am not renting you a car. I told him you don't even know what you just did. I said I am a Medical Retired US Army Major who was injured while serving my country I am a 100% total and perminate disabled veteran through the VA, I collect Social Security Disability SSDI because I am unable to work because I sustained traumatic Brain Injury, broken neck and back and sever concussion, and because I have a direct express card you are labeling me as a loser. And because I questioned your authority you are denying me because of my attitude. Well my attitude is a result of my disability from my TBI and chronic migraine head aches. I got there customer service number and called there disability department and told them what happened at that time another associate said out load I am sick of hearing about you being disabled you said that three times already and if you were a disabled vet/Major your retirement would not be on a direct express card. He then stated that I better watch out my statements because he would report me under the stollen valor law. He then said he was in the infantry and DFAS does not issue retirement pay on direct express I told him and the manager that they could shove there enterprise rental cars up there ###. I then took out my US Army Active Duty retired card my VA sercice connected card on on my licenses where the state of Michigan now Identifys veterans. My wife was so pissed that the lady from enterprise we were talking with was giving her a run around about these three individuals enterprise employees and how they have preconsived opinions of people who receive SSI as being losers and totally discriminate and violate the civil rights of disabled people. At this time we are waiting for Enterprise rental car disability division to email us the forms to do the formal complaint against these three individuals and there supervisor. I have contacted Fox News, CNN, NBC, CBS, ABC news about this issue and as I see this is a systemic issue with Enterprise and its employees on treatment of individuals with disabilities and also how they profile individuals. I don't like to use the race card but as I can see there are a lot of complaints on this site about the treatment of individuals who are black or non white. Well, I am of Native American, African American, and Westeren European. I don't Identify my self as any of these, I AM AN AMERICAN who Served over 18 years in the US Army and was severely injured and was totally discriminated by the employees at enterprise because I was profiled by my disability because I had a direct express card and as one of there associates said only losers have those cards people who can't get a bank account. And then maybe because my facial features are of African American and I have darker skin than a Caucasian. I have also contacted USAA about how Enterprise treats disabled veterans and for them to cancel the contract wit Enterprise. And since I started to write this blog I emailed the Oprah Winfrey show about this situation and they just emailed me with a contact number to get more information. This type of discrimantion towards disabled and racial people needs to stop business that employee these individuals need to eliminate these cancerest individuals from there payroll. Thank you for providing me with this venue to express my situation.

Sincerely,

Craig Lee Hummel
Maj, USA, (Ret)