The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprisepriceline.com

L
This review was posted by
a verified customer
Verified customer

On Friday, April 22, 2016, Priceline Trip # [protected], Enterprise Rental Agreement # 474B95.
This Issued should be clarified between the rental car company and Priceline.com agreement so that their customers will not be cheated and been charged twice for bying "Collision Damage Coverage"(Priceline.com) or "Renter Accepts Optional Damage Waiver"(Enterprise car rental) on my resently rental. After purchase the "Collision Damage Coverage" from Priceline.com, however, when I arrived at the Enterprise Rent-A-Car company on 8420 Elk Grove Blvd, ElK Grove, Ca [protected], Enterprise car rental asked me purchased the same insurance coverage which is"Renter Accepts optional Damage waiver" because they do not honor the one offered by Priceline.com! Therefore, I had paid twice for the same item? Why there is such a cheating program to trap the an aware consumer? We used to rent car for traveling, enjoying on local short vacation trip, but all we had being faced with un-welcoming and had been taking advange at the rental car company because we had go through "the middle man" in this case is Priceline.com

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Enterprise Rent-A-Car's response · Apr 27, 2016

    Thank you for posting about your recent experience in Elk Grove, Leon. The Social Monitoring team helps connect customers with the proper management who can best address their needs. I have forwarded the details of your concern to our California Regional Office and have asked that an Area Manager research this information. I have asked that someone from that office contact you directly about this and have included your contact telephone number with my correspondence. Your patience is appreciated. In the meantime, please feel free to write to us at [email protected] if you have any additional questions. Thanks! -Carol Social Monitoring Coordinator (Reference #[protected])

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