The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
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Don't use this company! 3 months later and still no resolution. Installers damaged my freshly painted walls. It's been months of back and forth and people out to inspect fix 4 different times, and me having to give up valuable time and it's still not corrected. I would like a credit to my account for all the time and inconvenience and back and forth i've had to deal with for a less than professional installation and inferior quality carpet, but the compensation they're willing to offer is almost an insult and not satisfactory considering all the time, energy and effort i've had to put into getting this resolved. Only now, 3 months later, are my complaints finally being sent to the corporate office - and I have yet to hear back. We shall see. Have already filed compaints with the bbb and now here. Next stop is small claims.
We're very sorry to hear your experience didn’t meet your expectations. However, we can assure you that we offer the same wide selection of quality, name-brand products from leading manufacturers that are offered in retail stores. Our pricing is all-encompassing, including measurements, installation, labor and any other services you've requested, and thus cannot be broken down. Please keep in mind, however, that we do offer a price match guarantee, where we'll match any competitor's pricing if certain conditions are met. We'd like the chance to reach out to you to address your concerns and see if you'd reconsider using us for your home improvements. If you'd be willing, could you please send us your contact information at customersupport@empiretoday.com or call us at 888-588-2315 x4195 and we'll follow back with you? Thank you. Rebekah Clerk, National Customer Service Manager
We’ve read your post and are truly sorry for the issues you’ve had with your molding and installation. It’s disappointing to learn that you’ve not been followed back with as we take customer concerns very seriously and this isn’t in line with how we expect customers’ issues to be addressed. With the information provided, we’re not able to pull up your account. We realize it’s been some time but could you please send it to us at customersupport@empirtoday.com or call us at 888-588-2315 x4195 so we may look into this for you and follow back? Your feedback is important to us and we’d still like to see if there is anything we can do to come to a resolution with you. Rebekah Clerk, National Customer Service Manager
We’re very sorry to hear about the issues you’ve experienced with your product. Your satisfaction is very important to us. That is why we want to start working on getting this resolved as quickly as possible for you. We’ve been looking into possible solutions for you and will be reaching out to you today. If you have any other questions or concerns before this time, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National customer Service Manager
Carolyn, we truly apologize for the issues you’ve experienced with your product. We always want our customers to be satisfied. It’s our understanding that we’re currently working with you on a resolution and that an appointment has been scheduled for you to look at other product samples. If you have any questions or concerns before this time, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
We’re sorry to hear about the issues you’ve experienced with your product. We’re committed to provide our customers with quality, name-brand products and we’re dedicated to working with any customer experiencing problems. We would like to come to a resolution together so you’re satisfied. Since we don’t have your contact information, could you please send it to us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Thomas, we’re sorry to hear about the issues you’ve been experiencing with your product. We want to provide all of our customers with a positive experience and world-class service. We’d like to discuss your concerns with you in more detail, so a member of our customer service team will be reaching out to you soon. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Vickie, we always make customer concerns a top priority. We understand that we’ve spoken to you about the issues you’ve experienced and that we are in the process of working towards a resolution with you. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Margaret, we understand that we’ve spoken to you about this issue, and we will be following up with you again soon to discuss a resolution. Please feel free to contact us with any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
We were disappointed to read about your experience, as we always want our customers to be completely satisfied with the work that’s done in their homes. We regret the difficulty you had in resolving your installation concerns, as we are committed to working with our customers until they are completely satisfied. We would like to follow up with you to ensure that everything has been completed to your satisfaction, but we have not been able to locate your account with the information in your post. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will reach out to you. Thank you. Rebekah Clerk, National Customer Service Manager
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
My husband and I looked into having this company come out and put some flooring in for us as well. We had a quote from another company, but it was higher than we wanted to spend so we decided to shop aroung. Since Empire was have a "60% off sale" we contacted them for a quote. Well, even with their "60% off" their quotes were much higher than the other quote we received AND their product was of lower quality. We went back and forth with the sales rep, he was going to drop the price about $1, 500 until he realized his boss would be "losing money" on the deal. That right there tells you that they are trying to rip you off! Any company that does not post their prices and just uses arbitrary figures is full of it! Plus he only showed us the final number, there was no detailed sheet with the prices for each thing, the original price, the amount of the discount, etc. That is how these people rip you off. (The other company we had a quote from had a very detailed invoice of their prices, discounts, etc.) We finally told the guy to just leave, there was no way we were going to pay them that amount of money.
I figure that he thought he could take advantage of us because both my husband and I look very young (young enough to still pass for 17ish). This is the first time people have tried to take advantage of my youthfulness. Just because I am young and look much younger than I am does not mean I'm an idiot!
S
S
stand up
,
4 comments
stand up
Oct 04, 200812:25 am EDT
Actually, I found a place for laminate floor for 99 CENT SQ F! The warranty is for 50 years!
That is amazing, imagine all I can save. They installed it, they saud the installation is going to be around 500 bucks for 300 sg of my kitchen. Well, the store installed it in 10 days, it cost me 99 cents plus tax, but the installers charged me around 900 buck, the store said they dont have nothing to do whith installations prices, so I just paid it. The installation was fine, but, this store made me signed the 50 years warranty, and for my surprise, they said that once the floor is installed, the warranty is VOID! what in earht is that! A few months later, the laminate started to bend upwards, I called the store and I was told someone will be going to my hose in the next week. They indeed came the next, next, next week (three weeks later) and said that the laminate I purchased is very low quality and if I want it to last longer I should purchase new flooring! That is outrageous! Next thing is that they will charge me 500 bucks to fix just a few laminates that are bending!
I had an estimate for empire today, but i learned from this blog that empire is a ripoff and that is not woth it, so I went to another store suggested in this blog, then all started to go wrong...
I learned my lesson, I should bought it from empire today in the first place, since they offered me an extraordinary flooring with written warranty and one year installation warranty. That is peace of mind. Next time, I will not be cheap as some people in this blog, shame for me, shame for you...
Q
Q
question
,
1 comments
question
Oct 04, 200812:24 am EDT
did you work for empire today as an independent contractor? I guess you did, and all the money received from empire is for all your expenses. You can have all the expenses deducted from your taxes, including gas. How much did you make with empire today? I guess a lot of money right? I am wondering, wy did you work so long for them?
S
S
stand up
,
4 comments
stand up
Oct 04, 200812:18 am EDT
Actually, I found a place for laminate floor for 99 CENT SQ F! The warranty is for 50 years!
That is amazing, imagine all I can save. They installed it, they saud the installation is going to be around 500 bucks for 300 sg of my kitchen. Well, the store installed it in 10 days, it cost me 99 cents plus tax, but the installers charged me around 900 buck, the store said they dont have nothing to do whith installations prices, so I just paid it. The installation was fine, but, this store made me signed the 50 years warranty, and for my surprise, they said that once the floor is installed, the warranty is VOID! what in earht is that! A few months later, the laminate started to bend upwards, I called the store and I was told someone will be going to my hose in the next week. They indeed came the next, next, next week (three weeks later) and said that the laminate I purchased is very low quality and if I want it to last longer I should purchase new flooring! That is outrageous! Next thing is that they will charge me 500 bucks to fix just a few laminates that are bending!
I had an estimate for empire today, but i learned from this blog that empire is a ripoff and that is not woth it, so I went to another store suggested in this blog, then all started to go wrong...
I learned my lesson, I should bought it from empire today in the first place, since they offered me an extraordinary flooring with written warranty and one year installation warranty. That is peace of mind. Next time, I will not be cheap as some people in this blog, shame for me, shame for you...
J
J
Joan E. O'Neill
,
2 comments
Joan E. O'Neill
Jul 12, 20083:27 pm EDT
we had met this co. at a local flea market. they were most convincing. for instance what amazed my husband and i their samples that are scratch resident. DO NOT FALL FOR THESE PHONIES. today at 7:30 they where supposed call us to tell us the time frame when they were to arrive. no phone call so my husband called. oh we cannot install ur floor today we are backed up. the next call was the flooring was damaged in transit. we had to put our dogs in a kennel at 120.00 per day and when they asked for a deposit, i told them no more than 25.00. well low and behold after reading all the bad comments i told my husband who was on the phone with them to just forget about it. at the time i was reading the complaints. do not ever deal with these people they are awful and have a bad rep. read comments before hiring these nit wits. thwy suck!
R
R
Rebekah Clerk
,
39 comments
Rebekah Clerk
May 23, 200812:31 pm EDT
Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at CustomerSupport@empiretoday.com for further assistance.
B
B
Brittany
,
1 comments
Brittany
May 06, 20088:36 pm EDT
I have been looking online to find out what others think about Empire carpeting. We had our carpet installed in September of 2017, and today it looks like we've had it for 5 years. The carpet sample I looked at on the salesman's board looked a lot more plush than the junk I have. Today was my first time contacting the company and they said that someone from my regional office in Nashville will be in contact with me in 1-3 business days..and that if no one calls me that I should call customer service back. To get back to the carpet, not only is it worn down, but we went through 10 vacuum bags in one month from the pilling of the fibers. I finally went out and bought a bagless and today it still pulls up carpet fibers. On top of that, I recall the paper I was given after installation about peeking seams. I figured, ok, they should start to blend in after a while...of course not..they only become more and more visable. I am not a super picky person...most certainly not the type that can never be pleased. I am very fair and reasonable, in my opinion. I am just not satisfied with the product I thought I would be receiving, especially for the price. I'm worried now that my issue won't get resolved and that my warranty will run out before then! My advice to anyone looking at Empire is to not be pressured into going with them because they have the salesmen come to your house. Get their quote, and compare it to everyone else in the area. Good luck to anyone looking at them and pray that I can get this resolved!
R
R
Rebekah Clerk
,
39 comments
Rebekah Clerk
May 05, 20082:23 pm EDT
Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. Unfortunately, we are unable to reference your account with the name provided on this website. We would like to work with you to resolve your concerns. Please contact us at CustomerSupport@empiretoday.com for further assistance.
R
R
Rebekah Clerk
,
39 comments
Rebekah Clerk
Apr 03, 20088:48 am EDT
Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at CustomerSupport@empiretoday.com for further assistance.
R
R
Rebekah Clerk
,
39 comments
Rebekah Clerk
Jan 21, 20088:39 am EST
Thank you for brining your concerns to the attention of Empire Today. Empire Today is dedicated to providing world-class customer service to every customer. Unfortunately, we are unable to reference your account with the name provided on this website. We would like to work with you to resolve your concerns. Please contact us at CustomerSupport@empiretoday.com for further assistance.
R
R
Rebekah Clerk
,
39 comments
Rebekah Clerk
Jan 07, 200811:12 am EST
Thank you for brining your concerns to the attention of Empire Today. Empire Today is dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at CustomerSupport@empiretoday.com for further assistance.
D
D
dianne swenson
,
2 comments
dianne swenson
Aug 01, 20075:45 am EDT
I had an appointment today at 11am wed. july 31st. At 10:30am i was called and informed that empire today was not coming and i had to reschedule the appointment. I asked to speak to a manger and he told me he would hang up the phone on me because i told him i broke my ankle and i could not reschedule. That i wanted someone today as promised.
I asked the man for his name and he said he gave it to me and would not give it to me again. I told him i can not come back to work again this week they have to come today as i made arrangements to be driving into work and home. He told me do i want an appointment or not and then he hung up the phone. Thank you, dianne swenson!
D
D
dianne swenson
,
2 comments
dianne swenson
Jul 31, 20078:13 am EDT
i had an appointment today at 11am wed. july 31st.
at 10:30am i was called and informed that empire today was not coming and i had to reschuduel the appointment. i asked to speak to a manger and he told me he would hang up the phone on me because i told him i broke my ankle and i could not reschuduel. that i wanted someone today as promised.
i asked the man for his name and he said he gave it to me and would not give it to me again. i told him i can not come back to work again this week they have to come today as i made arrangements to be drivin into work and home. he told me do i want an appointment or not and thenhe hung up the phone. thank you dianne swenson,
E
E
Empire-Today
,
30 comments
Empire-Today
May 17, 200710:02 am EDT
We have been in contact with Mrs. Bishopand apologized to her for the inconvenience. Through the office of the Attorney General we offered to reinstall with 10% discount. Mrs. Bishop wanted 25%. We offered 25% off in lieu of service OR reinstall and 10%. Cust said she would discuss with husband and have him call us back.
Replied
My husband and I looked into having this company come out and put some flooring in for us as well. We had a quote from another company, but it was higher than we wanted to spend so we decided to shop aroung. Since Empire was have a "60% off sale" we contacted them for a quote. Well, even with their "60% off" their quotes were much higher than the other quote we received AND their product was of lower quality. We went back and forth with the sales rep, he was going to drop the price about $1, 500 until he realized his boss would be "losing money" on the deal. That right there tells you that they are trying to rip you off! Any company that does not post their prices and just uses arbitrary figures is full of it! Plus he only showed us the final number, there was no detailed sheet with the prices for each thing, the original price, the amount of the discount, etc. That is how these people rip you off. (The other company we had a quote from had a very detailed invoice of their prices, discounts, etc.) We finally told the guy to just leave, there was no way we were going to pay them that amount of money.
I figure that he thought he could take advantage of us because both my husband and I look very young (young enough to still pass for 17ish). This is the first time people have tried to take advantage of my youthfulness. Just because I am young and look much younger than I am does not mean I'm an idiot!
Actually, I found a place for laminate floor for 99 CENT SQ F! The warranty is for 50 years!
That is amazing, imagine all I can save. They installed it, they saud the installation is going to be around 500 bucks for 300 sg of my kitchen. Well, the store installed it in 10 days, it cost me 99 cents plus tax, but the installers charged me around 900 buck, the store said they dont have nothing to do whith installations prices, so I just paid it. The installation was fine, but, this store made me signed the 50 years warranty, and for my surprise, they said that once the floor is installed, the warranty is VOID! what in earht is that! A few months later, the laminate started to bend upwards, I called the store and I was told someone will be going to my hose in the next week. They indeed came the next, next, next week (three weeks later) and said that the laminate I purchased is very low quality and if I want it to last longer I should purchase new flooring! That is outrageous! Next thing is that they will charge me 500 bucks to fix just a few laminates that are bending!
I had an estimate for empire today, but i learned from this blog that empire is a ripoff and that is not woth it, so I went to another store suggested in this blog, then all started to go wrong...
I learned my lesson, I should bought it from empire today in the first place, since they offered me an extraordinary flooring with written warranty and one year installation warranty. That is peace of mind. Next time, I will not be cheap as some people in this blog, shame for me, shame for you...
did you work for empire today as an independent contractor? I guess you did, and all the money received from empire is for all your expenses. You can have all the expenses deducted from your taxes, including gas. How much did you make with empire today? I guess a lot of money right? I am wondering, wy did you work so long for them?
Actually, I found a place for laminate floor for 99 CENT SQ F! The warranty is for 50 years!
That is amazing, imagine all I can save. They installed it, they saud the installation is going to be around 500 bucks for 300 sg of my kitchen. Well, the store installed it in 10 days, it cost me 99 cents plus tax, but the installers charged me around 900 buck, the store said they dont have nothing to do whith installations prices, so I just paid it. The installation was fine, but, this store made me signed the 50 years warranty, and for my surprise, they said that once the floor is installed, the warranty is VOID! what in earht is that! A few months later, the laminate started to bend upwards, I called the store and I was told someone will be going to my hose in the next week. They indeed came the next, next, next week (three weeks later) and said that the laminate I purchased is very low quality and if I want it to last longer I should purchase new flooring! That is outrageous! Next thing is that they will charge me 500 bucks to fix just a few laminates that are bending!
I had an estimate for empire today, but i learned from this blog that empire is a ripoff and that is not woth it, so I went to another store suggested in this blog, then all started to go wrong...
I learned my lesson, I should bought it from empire today in the first place, since they offered me an extraordinary flooring with written warranty and one year installation warranty. That is peace of mind. Next time, I will not be cheap as some people in this blog, shame for me, shame for you...
we had met this co. at a local flea market. they were most convincing. for instance what amazed my husband and i their samples that are scratch resident. DO NOT FALL FOR THESE PHONIES. today at 7:30 they where supposed call us to tell us the time frame when they were to arrive. no phone call so my husband called. oh we cannot install ur floor today we are backed up. the next call was the flooring was damaged in transit. we had to put our dogs in a kennel at 120.00 per day and when they asked for a deposit, i told them no more than 25.00. well low and behold after reading all the bad comments i told my husband who was on the phone with them to just forget about it. at the time i was reading the complaints. do not ever deal with these people they are awful and have a bad rep. read comments before hiring these nit wits. thwy suck!
Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at CustomerSupport@empiretoday.com for further assistance.
I have been looking online to find out what others think about Empire carpeting. We had our carpet installed in September of 2017, and today it looks like we've had it for 5 years. The carpet sample I looked at on the salesman's board looked a lot more plush than the junk I have. Today was my first time contacting the company and they said that someone from my regional office in Nashville will be in contact with me in 1-3 business days..and that if no one calls me that I should call customer service back. To get back to the carpet, not only is it worn down, but we went through 10 vacuum bags in one month from the pilling of the fibers. I finally went out and bought a bagless and today it still pulls up carpet fibers. On top of that, I recall the paper I was given after installation about peeking seams. I figured, ok, they should start to blend in after a while...of course not..they only become more and more visable. I am not a super picky person...most certainly not the type that can never be pleased. I am very fair and reasonable, in my opinion. I am just not satisfied with the product I thought I would be receiving, especially for the price. I'm worried now that my issue won't get resolved and that my warranty will run out before then! My advice to anyone looking at Empire is to not be pressured into going with them because they have the salesmen come to your house. Get their quote, and compare it to everyone else in the area. Good luck to anyone looking at them and pray that I can get this resolved!
Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. Unfortunately, we are unable to reference your account with the name provided on this website. We would like to work with you to resolve your concerns. Please contact us at CustomerSupport@empiretoday.com for further assistance.
Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at CustomerSupport@empiretoday.com for further assistance.
Thank you for brining your concerns to the attention of Empire Today. Empire Today is dedicated to providing world-class customer service to every customer. Unfortunately, we are unable to reference your account with the name provided on this website. We would like to work with you to resolve your concerns. Please contact us at CustomerSupport@empiretoday.com for further assistance.
Thank you for brining your concerns to the attention of Empire Today. Empire Today is dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at CustomerSupport@empiretoday.com for further assistance.
I had an appointment today at 11am wed. july 31st. At 10:30am i was called and informed that empire today was not coming and i had to reschedule the appointment. I asked to speak to a manger and he told me he would hang up the phone on me because i told him i broke my ankle and i could not reschedule. That i wanted someone today as promised.
I asked the man for his name and he said he gave it to me and would not give it to me again. I told him i can not come back to work again this week they have to come today as i made arrangements to be driving into work and home. He told me do i want an appointment or not and then he hung up the phone. Thank you, dianne swenson!
i had an appointment today at 11am wed. july 31st.
at 10:30am i was called and informed that empire today was not coming and i had to reschuduel the appointment. i asked to speak to a manger and he told me he would hang up the phone on me because i told him i broke my ankle and i could not reschuduel. that i wanted someone today as promised.
i asked the man for his name and he said he gave it to me and would not give it to me again. i told him i can not come back to work again this week they have to come today as i made arrangements to be drivin into work and home. he told me do i want an appointment or not and thenhe hung up the phone. thank you dianne swenson,
We have been in contact with Mrs. Bishopand apologized to her for the inconvenience. Through the office of the Attorney General we offered to reinstall with 10% discount. Mrs. Bishop wanted 25%. We offered 25% off in lieu of service OR reinstall and 10%. Cust said she would discuss with husband and have him call us back.