The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.
Don't use this company! 3 months later and still no resolution. Installers damaged my freshly painted walls. It's been months of back and forth and people out to inspect fix 4 different times, and me having to give up valuable time and it's still not corrected. I would like a credit to my account for all the time and inconvenience and back and forth i've had to deal with for a less than professional installation and inferior quality carpet, but the compensation they're willing to offer is almost an insult and not satisfactory considering all the time, energy and effort i've had to put into getting this resolved. Only now, 3 months later, are my complaints finally being sent to the corporate office - and I have yet to hear back. We shall see. Have already filed compaints with the bbb and now here. Next stop is small claims.
We're very sorry to hear your experience didn’t meet your expectations. However, we can assure you that we offer the same wide selection of quality, name-brand products from leading manufacturers that are offered in retail stores. Our pricing is all-encompassing, including measurements, installation, labor and any other services you've requested, and thus cannot be broken down. Please keep in mind, however, that we do offer a price match guarantee, where we'll match any competitor's pricing if certain conditions are met. We'd like the chance to reach out to you to address your concerns and see if you'd reconsider using us for your home improvements. If you'd be willing, could you please send us your contact information at customersupport@empiretoday.com or call us at 888-588-2315 x4195 and we'll follow back with you? Thank you. Rebekah Clerk, National Customer Service Manager
We’ve read your post and are truly sorry for the issues you’ve had with your molding and installation. It’s disappointing to learn that you’ve not been followed back with as we take customer concerns very seriously and this isn’t in line with how we expect customers’ issues to be addressed. With the information provided, we’re not able to pull up your account. We realize it’s been some time but could you please send it to us at customersupport@empirtoday.com or call us at 888-588-2315 x4195 so we may look into this for you and follow back? Your feedback is important to us and we’d still like to see if there is anything we can do to come to a resolution with you. Rebekah Clerk, National Customer Service Manager
We’re very sorry to hear about the issues you’ve experienced with your product. Your satisfaction is very important to us. That is why we want to start working on getting this resolved as quickly as possible for you. We’ve been looking into possible solutions for you and will be reaching out to you today. If you have any other questions or concerns before this time, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National customer Service Manager
Carolyn, we truly apologize for the issues you’ve experienced with your product. We always want our customers to be satisfied. It’s our understanding that we’re currently working with you on a resolution and that an appointment has been scheduled for you to look at other product samples. If you have any questions or concerns before this time, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
We’re sorry to hear about the issues you’ve experienced with your product. We’re committed to provide our customers with quality, name-brand products and we’re dedicated to working with any customer experiencing problems. We would like to come to a resolution together so you’re satisfied. Since we don’t have your contact information, could you please send it to us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Thomas, we’re sorry to hear about the issues you’ve been experiencing with your product. We want to provide all of our customers with a positive experience and world-class service. We’d like to discuss your concerns with you in more detail, so a member of our customer service team will be reaching out to you soon. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Vickie, we always make customer concerns a top priority. We understand that we’ve spoken to you about the issues you’ve experienced and that we are in the process of working towards a resolution with you. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Margaret, we understand that we’ve spoken to you about this issue, and we will be following up with you again soon to discuss a resolution. Please feel free to contact us with any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
We were disappointed to read about your experience, as we always want our customers to be completely satisfied with the work that’s done in their homes. We regret the difficulty you had in resolving your installation concerns, as we are committed to working with our customers until they are completely satisfied. We would like to follow up with you to ensure that everything has been completed to your satisfaction, but we have not been able to locate your account with the information in your post. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will reach out to you. Thank you. Rebekah Clerk, National Customer Service Manager
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Empire Today installed carpet in my living room about four months ago. Besides the inordinate amount of fuzz constantly being put out by the carpet, spreading out all over my house, and clogging my vacuum cleaner, I've noticed that certain higher traffic areas of the living room are beginning to "pill" or mat. That's not something I expect of practically brand-new carpet that I paid a not-so-cheap price for. I began to suspect that I'd been ripped off, so I googled the phrase "Empire Today Carpeting consumer complaints" and was not too particularly surprised by the many other similar complaints about their substandard carpeting.
I'm not really sure what I'll do next...I don't really want them replacing this crummy piece of carpet with another equally crummy one; and somehow, I doubt that I'll be able to get any kind of a refund or even any sympathy, based on the horrible customer service stories I've just read...best thing I can do is to warn others who are thinking of using Empire - PLEASE DON'T !
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Bang Bang Real Hard Mista
GoHard, US
3 comments
Bang Bang Real Hard Mista
of GoHard, US
Jul 22, 20139:03 pm EDT
Rebekah Clerk, National Customer Service Manager...she real liar...tell me contact...sent new salesman with again Back Door Pricing...Hurt Like Heck...still sore
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Bang Bang Real Hard Mista
GoHard, US
3 comments
Bang Bang Real Hard Mista
of GoHard, US
Jul 22, 20139:01 pm EDT
They really Phony give You Back Door Pricing
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tarahorn
Valrico, US
1 comments
tarahorn
of Valrico, US
Nov 19, 20128:09 am EST
Thomas, I've been "had" by Empire as well, and Rebekah claims to have someone contacting me as well, but it's been 3 months and I haven't heard a word. Those of us screwed by this company should form a class action lawsuit against their deceitful tactics.
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Brookfields
, US
1 comments
Brookfields
of US
Jun 13, 20112:35 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
I had an appointment today for Empire to give an estimate between 9:00am and 11:00am. They called and cancelled at 8:30am, a half hour before the appointment window. No apology, no explanation. Didn't seem to matter at all that I had booked a day off work to be here. The rep was very blaise about the whole thing. I told them I wouldn't reschedule as they are obviously totally unreliable and unprofessional. Guess I had a narrow escape after reading all the complaints posted at various sites :)
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Business Response.
Northlake, US
70 comments
Business Response.
of Northlake, US
Jun 08, 20115:08 pm EDT
Janet, We appreciate you taking the time to provide feedback and communicating your concerns about your experience. We’d like to apologize for the issues you’ve had with your installation and product and for any inconveniences it may have caused you. We want you to be satisfied with the product we’ve installed in your home, and I’m disappointed to learn about the lack of response you’ve received from our team. It’s important that we work with you to address your concerns and reach a resolution together. I understand that we’ve reached to you today to learn more so we may follow back with the local area market involved. If you could, please follow back with me at [protected] x4195 or email me at customersupport@empiretoday.com I’d like to work with you to make things right. We look forward to hearing from you soon. Rebekah Clerk, National Customer Service Manager
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ctrugrat
Manchester, US
1 comments
ctrugrat
of Manchester, US
May 17, 20117:05 pm EDT
I have been doing floors for 30years and NEVER had anything like that happen or had anyone call about something like that . I think you need to look at the house your living in and start doing the repairs needed around the place . And why is it always a babys room or my mother in-law in her wheelchair . Not that it couldn't have happen but it wouldn't be due to the flooring being installed up stairs but more with the age of the house or disrepair of the ceiling . There should be 6x12s between your floor and there ceiling, So tell me JUST HOW LONG WERE THE NAILS...lol
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corksoaker
Buffalo, US
1 comments
corksoaker
of Buffalo, US
Mar 19, 20111:21 am EDT
that stupid old empire guy has no idea how bad his [censor] [censor] company is
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Bruised but alive
El P, US
1 complaint
5 comments
Bruised but alive
of El P, US
Jan 13, 20111:44 am EST
Verified customerThis comment was posted by a verified customer. Learn more
After my experience with Robert Hearlson I am reluctant to expose myself to that kind of treatment again. I expect the same kind of treatment from anything called Empire Today.
Mr Hearlson is a fast talker and knew I am honest. He was thrilled with our work and constantly praised our results and speed. I don't understand his behavior but there is definitely something very wrong with him.
I'll think about it and decide what to do. I sure could use that money. I ended up with lots of credit problems after I was stiffed.
Kelly
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Business Response.
Northlake, US
70 comments
Business Response.
of Northlake, US
Jan 12, 201110:05 pm EST
It is my understanding that there have been conversations regarding your concerns. Based on the information in your post, I believe its best that you speak with a member of our management team. If you have any further questions, please feel free to email me at mmichalek@empiretoday.com or contact me via phone at [protected] ext. 5560. Marlo Michalek – Vice President of Marketing Communications.
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Bruised but alive
El P, US
1 complaint
5 comments
Bruised but alive
of El P, US
Jan 09, 20115:40 am EST
Verified customerThis comment was posted by a verified customer. Learn more
My entire explanation didn't print but the upshot was I was cheated out of $6500. Do not work for this company.
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not sold
Bowie, US
3 comments
not sold
of Bowie, US
Sep 24, 20101:30 pm EDT
To "Company Response" - I called the toll-free number, gave Empire Today my contact information and was told your corporate office would respond to me by September 7th. No one has called me or emailed as of yet.
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not sold
Bowie, US
3 comments
not sold
of Bowie, US
Sep 24, 20101:27 pm EDT
To Dawniette - If you read the post, you'll notice that the installers removed the kickplate and since it was never secured correctly when they put it back the water/rain comes into the basement. This happens because the kickplate is angled up and catches the rain. If it was angled down like it should be, the rain would not enter the bottom of the door.
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Business Response.
Northlake, US
70 comments
Business Response.
of Northlake, US
Sep 23, 20104:51 pm EDT
Thank you for bringing your experience to our attention. We apologize for any inconvenience this situation may have caused you. We are dedicated to service and satisfaction; please contact us at [protected] to assist you.
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Company Response
Northlake, US
65 comments
Company Response
of Northlake, US
Sep 20, 201010:01 am EDT
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
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Business Response.
Northlake, US
70 comments
Business Response.
of Northlake, US
Aug 10, 20109:46 am EDT
Thank you for bringing your sales experience to our attention. We apologize for any inconvenience this has caused you. We are dedicated to service and satisfaction; please contact us at [protected] to assist with your concerns.
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confusedby adds
Sun City, US
1 comments
confusedby adds
of Sun City, US
Aug 03, 20102:25 pm EDT
Okay, I have a 2, 500 square foot home. Kitchen and baths are tile. Want laminate downstairs and carpet upstairs.
Price $ 21, 000.00 but with the great discount it was $ 18, 400. HELLLLOOOOO!
These people are totally crazy. Good bye Empire. They should not get air time, saying buy 2 rooms and get the rest free. They are nuts.
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Boo Empire
RHE, US
2 comments
Boo Empire
of RHE, US
Jul 25, 201010:16 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Empire issued the credit. I also appreciate that they read the complaints on this site, as you know your frustrations may be resolved. It would be nice if other companies did the same thing and showed they care. Knowing Empire tracks this site, I would consider them in the future as I'd have a sense that issues would be resolved. Thank you.
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Business Response.
Northlake, US
70 comments
Business Response.
of Northlake, US
Jul 19, 201011:16 am EDT
Thank you for bringing your sales experience to our attention. We apologize for any inconvenience this has caused you. We are dedicated to service and satisfaction; please contact us at [protected] to assist you with the deposit refund.
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Business Response.
Northlake, US
70 comments
Business Response.
of Northlake, US
Jun 25, 20102:43 pm EDT
Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at [protected] so we can assist you.
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Business Response.
Northlake, US
70 comments
Business Response.
of Northlake, US
Mar 23, 20104:29 pm EDT
Thank you for bringing your shower product experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at [protected] so we can assist you.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
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Business Response.
Northlake, US
70 comments
Business Response.
of Northlake, US
Mar 08, 20104:54 pm EST
Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at [protected] so we can assist you.
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empiresales
lexington, US
1 comments
empiresales
of lexington, US
Feb 01, 20107:49 pm EST
That gentleman with the windows problems paid 916.00 per window. As a former sales person for Empire Today, this deal is what is called in the trade a lay down. The customer just laid down and took it. The sales person could go as low as around 650.00 per window and even that is too high. It was probably an Alside brand window that can be purchased and installed by a regular contractor for around $ 260.00 including the cost of the window and the installation.
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exinstallers wife
Allentown, US
1 comments
exinstallers wife
of Allentown, US
Jan 31, 20101:31 pm EST
This person is right in some manner, my husband is a former installer for empire. But, the whole thing with the person answering the phone being a hispanic who gets paid $8 or so per hour is totally racist and bs. Tell your story and make your complaints, but don't refer to the employees in a such a derogatory way, like being a hispanic means you'll work for nothing and that they know nothing. Remember the employees don't own Empire, they're just trying to work and get paid to pay their bills and live, like the rest of us.
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Company Response
Northlake, US
65 comments
Company Response
of Northlake, US
Jan 20, 20102:19 pm EST
Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
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Thetruth@empiretoday
El Paso, US
2 comments
Thetruth@empiretoday
of El Paso, US
Nov 05, 20099:23 pm EST
Im not a customer im a former employee who has seen heard and done these things stated above!
You got lucky and had a good experience, but if you look at all the reviews the bad out weigh the good.
Tell empire to stop paying people to rebuttle on these sites -__-
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Marcie Matthews
Zephyrhills, US
1 comments
Marcie Matthews
of Zephyrhills, US
Nov 03, 20096:49 pm EST
This customer is way off base. I have purchased carpet from Empire and have had a wonderful experience both times. If you check the home store prices they do do include all the add-ons and take 4-6 weeks to install.
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Company Response
Northlake, US
65 comments
Company Response
of Northlake, US
Oct 19, 20094:14 pm EDT
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
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Thick Chick
, US
5 comments
Thick Chick
of US
Oct 01, 20097:09 pm EDT
Probably ILLEGAL IMMIGRANTS? What a RACIST comment!
You actually paid $4, 000 for carpet; you could have gotten HARDWOOD!
What an IDIOT!
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soua&jay
Saint Paul, US
1 comments
soua&jay
of Saint Paul, US
Aug 21, 20099:46 am EDT
I also want to say thanks for sharing your experiences on here about this company. I've also called this company and asked them some questions although I never booked the appointment. I just bought a home and my relator had connection to a contractor who had access to wholesale carpets. We wanted carpet to cover 300 sq ft and the estimate the contractor provided was $900 to $1, 200 depending on the type of carpet we chose. I haven't done any research so that number automatically seemed high. I was going to call Empire Today and get the 60% off, but I am so glad I stumbled upon this website. I am 100% not going to call them. I might just use the referred contractor.
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rowdy8888
, US
6 comments
rowdy8888
of US
Aug 11, 20095:34 pm EDT
Oh BEA I agree ... that this happened
but for him to call your husband on the phone ... what a pair of balls on this kid!
talkin' about gas... YOU ARE talkin' about gas, gas, gas, are you insane yes it took him gas to get to the house is that ### going to walk...gas I would have said "A man!" "You are wasting my fookin' time bro" and hung up! These TYPE of ### will never learn! Too bad you live in Florida...
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Company Response
Northlake, US
65 comments
Company Response
of Northlake, US
Jul 17, 20095:00 pm EDT
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
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Company Response
Northlake, US
65 comments
Company Response
of Northlake, US
May 11, 20093:52 pm EDT
Thank you for bringing your installation experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
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Company Response
Northlake, US
65 comments
Company Response
of Northlake, US
Apr 16, 200911:59 am EDT
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
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Janine
Woodland Hills, US
1 comments
Janine
of Woodland Hills, US
Feb 12, 20095:39 pm EST
Jimmy, this is horrible. I commend you for your restraint in not physically escorting him to the door...and the pavement for that matter. My research on Empire shows me this is SO not the company to do business with.
I wonder, did anything ever come of the police report?
Best to you and your family,
Janine
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Company Response
Northlake, US
65 comments
Company Response
of Northlake, US
Feb 11, 20093:12 pm EST
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
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dobrogator
Charlotte, US
2 comments
dobrogator
of Charlotte, US
Jan 19, 20094:18 pm EST
Empire does not stand behind what their sales reps promise and do not seem to understand the meaning of customer service.
I ordered blinds and requested extra slats in case I need to replace damage slats in the future. The blinds came and were installed but I did not get slats. After complaining to local office, they delivered slats but all were broken.
Now I can not get them to make good on the broken slats or give me a refund. I have gone through the local office and the national customer service.
I HIGHLY RECOMMEND TO USE SOMEONE ELSE - NOT EMPIRETODAY. THEY DO NOT KEEP THEIR PROMISES!
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LizM2154
Addison, US
3 comments
LizM2154
of Addison, US
Nov 03, 200811:33 am EST
You should never, ever have to pay up front for a service... like carpeting/flooring... where there is installation involved, prior to the job being done. a deposit is one thing (if it is agreed upon in the original, signed contract) but a deliveryperson at the door demanding payment before installation is completely out of line, unprofessional, and bullying. I would have closed the door in his face and canceled the sale. There are plenty of reputable companies out there who want your business and would not treat a valued customer that way.
I hope they rectified your situation and installed the flooring to your satisfaction. I am researching this company because I was considering them for some projects in my home. Not any more.
Thank you for sharing your experience and I'm sorry you were treated poorly.
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JACQUELINE GERE
,
1 comments
JACQUELINE GERE
Oct 30, 20086:21 pm EDT
My experience has been stellar. The sales rep was very enthusiastic about her company and gave me her assurance that they would do an outstanding job. They have. The installers were on time, courteous, and knowledgable. They worked in tandem, and were extremely neat as they tore up my old tile floors and installed the new tile. I wholeheartely recommend EMPIRE TODAY. They have come through on everything they promised, and my house looks like a pictrue straight out of SUNSET magazine. See for yourself.
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Jerry Gardner
,
3 comments
Jerry Gardner
Oct 29, 20083:12 pm EDT
"Actually, I found a place for laminate floor for 99 CENT SQ F! The warranty is for 50 years!'
.99 cents a sq ft with a 50 year warranty? Man, that should have rung bells you could have
heard half way across the country. Want to buy a bridge in Brooklyn?
It always amazes me that people still think they can buy a Caddy for the price of a Volkswagon.
"Next thing is that they will charge me 500 bucks to fix just a few laminates that are bending!"
Yes, they have to take your floor apart to reach and replace the damaged planks, it takes time
and labor and costs money. It's not the repair crews fault you purchased a cheap product. They
are in business to make money, not do you favors.
Replied
Empire Today installed carpet in my living room about four months ago. Besides the inordinate amount of fuzz constantly being put out by the carpet, spreading out all over my house, and clogging my vacuum cleaner, I've noticed that certain higher traffic areas of the living room are beginning to "pill" or mat. That's not something I expect of practically brand-new carpet that I paid a not-so-cheap price for. I began to suspect that I'd been ripped off, so I googled the phrase "Empire Today Carpeting consumer complaints" and was not too particularly surprised by the many other similar complaints about their substandard carpeting.
I'm not really sure what I'll do next...I don't really want them replacing this crummy piece of carpet with another equally crummy one; and somehow, I doubt that I'll be able to get any kind of a refund or even any sympathy, based on the horrible customer service stories I've just read...best thing I can do is to warn others who are thinking of using Empire - PLEASE DON'T !
Rebekah Clerk, National Customer Service Manager...she real liar...tell me contact...sent new salesman with again Back Door Pricing...Hurt Like Heck...still sore
They really Phony give You Back Door Pricing
Thomas, I've been "had" by Empire as well, and Rebekah claims to have someone contacting me as well, but it's been 3 months and I haven't heard a word. Those of us screwed by this company should form a class action lawsuit against their deceitful tactics.
I had an appointment today for Empire to give an estimate between 9:00am and 11:00am. They called and cancelled at 8:30am, a half hour before the appointment window. No apology, no explanation. Didn't seem to matter at all that I had booked a day off work to be here. The rep was very blaise about the whole thing. I told them I wouldn't reschedule as they are obviously totally unreliable and unprofessional. Guess I had a narrow escape after reading all the complaints posted at various sites :)
Janet, We appreciate you taking the time to provide feedback and communicating your concerns about your experience. We’d like to apologize for the issues you’ve had with your installation and product and for any inconveniences it may have caused you. We want you to be satisfied with the product we’ve installed in your home, and I’m disappointed to learn about the lack of response you’ve received from our team. It’s important that we work with you to address your concerns and reach a resolution together. I understand that we’ve reached to you today to learn more so we may follow back with the local area market involved. If you could, please follow back with me at [protected] x4195 or email me at customersupport@empiretoday.com I’d like to work with you to make things right. We look forward to hearing from you soon. Rebekah Clerk, National Customer Service Manager
I have been doing floors for 30years and NEVER had anything like that happen or had anyone call about something like that . I think you need to look at the house your living in and start doing the repairs needed around the place . And why is it always a babys room or my mother in-law in her wheelchair . Not that it couldn't have happen but it wouldn't be due to the flooring being installed up stairs but more with the age of the house or disrepair of the ceiling . There should be 6x12s between your floor and there ceiling, So tell me JUST HOW LONG WERE THE NAILS...lol
that stupid old empire guy has no idea how bad his [censor] [censor] company is
After my experience with Robert Hearlson I am reluctant to expose myself to that kind of treatment again. I expect the same kind of treatment from anything called Empire Today.
Mr Hearlson is a fast talker and knew I am honest. He was thrilled with our work and constantly praised our results and speed. I don't understand his behavior but there is definitely something very wrong with him.
I'll think about it and decide what to do. I sure could use that money. I ended up with lots of credit problems after I was stiffed.
Kelly
It is my understanding that there have been conversations regarding your concerns. Based on the information in your post, I believe its best that you speak with a member of our management team. If you have any further questions, please feel free to email me at mmichalek@empiretoday.com or contact me via phone at [protected] ext. 5560. Marlo Michalek – Vice President of Marketing Communications.
My entire explanation didn't print but the upshot was I was cheated out of $6500. Do not work for this company.
To "Company Response" - I called the toll-free number, gave Empire Today my contact information and was told your corporate office would respond to me by September 7th. No one has called me or emailed as of yet.
To Dawniette - If you read the post, you'll notice that the installers removed the kickplate and since it was never secured correctly when they put it back the water/rain comes into the basement. This happens because the kickplate is angled up and catches the rain. If it was angled down like it should be, the rain would not enter the bottom of the door.
Thank you for bringing your experience to our attention. We apologize for any inconvenience this situation may have caused you. We are dedicated to service and satisfaction; please contact us at [protected] to assist you.
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Thank you for bringing your sales experience to our attention. We apologize for any inconvenience this has caused you. We are dedicated to service and satisfaction; please contact us at [protected] to assist with your concerns.
Okay, I have a 2, 500 square foot home. Kitchen and baths are tile. Want laminate downstairs and carpet upstairs.
Price $ 21, 000.00 but with the great discount it was $ 18, 400. HELLLLOOOOO!
These people are totally crazy. Good bye Empire. They should not get air time, saying buy 2 rooms and get the rest free. They are nuts.
Empire issued the credit. I also appreciate that they read the complaints on this site, as you know your frustrations may be resolved. It would be nice if other companies did the same thing and showed they care. Knowing Empire tracks this site, I would consider them in the future as I'd have a sense that issues would be resolved. Thank you.
Thank you for bringing your sales experience to our attention. We apologize for any inconvenience this has caused you. We are dedicated to service and satisfaction; please contact us at [protected] to assist you with the deposit refund.
Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at [protected] so we can assist you.
Thank you for bringing your shower product experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at [protected] so we can assist you.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at [protected] so we can assist you.
That gentleman with the windows problems paid 916.00 per window. As a former sales person for Empire Today, this deal is what is called in the trade a lay down. The customer just laid down and took it. The sales person could go as low as around 650.00 per window and even that is too high. It was probably an Alside brand window that can be purchased and installed by a regular contractor for around $ 260.00 including the cost of the window and the installation.
This person is right in some manner, my husband is a former installer for empire. But, the whole thing with the person answering the phone being a hispanic who gets paid $8 or so per hour is totally racist and bs. Tell your story and make your complaints, but don't refer to the employees in a such a derogatory way, like being a hispanic means you'll work for nothing and that they know nothing. Remember the employees don't own Empire, they're just trying to work and get paid to pay their bills and live, like the rest of us.
Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Im not a customer im a former employee who has seen heard and done these things stated above!
You got lucky and had a good experience, but if you look at all the reviews the bad out weigh the good.
Tell empire to stop paying people to rebuttle on these sites -__-
This customer is way off base. I have purchased carpet from Empire and have had a wonderful experience both times. If you check the home store prices they do do include all the add-ons and take 4-6 weeks to install.
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Probably ILLEGAL IMMIGRANTS? What a RACIST comment!
You actually paid $4, 000 for carpet; you could have gotten HARDWOOD!
What an IDIOT!
I also want to say thanks for sharing your experiences on here about this company. I've also called this company and asked them some questions although I never booked the appointment. I just bought a home and my relator had connection to a contractor who had access to wholesale carpets. We wanted carpet to cover 300 sq ft and the estimate the contractor provided was $900 to $1, 200 depending on the type of carpet we chose. I haven't done any research so that number automatically seemed high. I was going to call Empire Today and get the 60% off, but I am so glad I stumbled upon this website. I am 100% not going to call them. I might just use the referred contractor.
Oh BEA I agree ... that this happened
but for him to call your husband on the phone ... what a pair of balls on this kid!
talkin' about gas... YOU ARE talkin' about gas, gas, gas, are you insane yes it took him gas to get to the house is that ### going to walk...gas I would have said "A man!" "You are wasting my fookin' time bro" and hung up! These TYPE of ### will never learn! Too bad you live in Florida...
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Thank you for bringing your installation experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Jimmy, this is horrible. I commend you for your restraint in not physically escorting him to the door...and the pavement for that matter. My research on Empire shows me this is SO not the company to do business with.
I wonder, did anything ever come of the police report?
Best to you and your family,
Janine
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Empire does not stand behind what their sales reps promise and do not seem to understand the meaning of customer service.
I ordered blinds and requested extra slats in case I need to replace damage slats in the future. The blinds came and were installed but I did not get slats. After complaining to local office, they delivered slats but all were broken.
Now I can not get them to make good on the broken slats or give me a refund. I have gone through the local office and the national customer service.
I HIGHLY RECOMMEND TO USE SOMEONE ELSE - NOT EMPIRETODAY. THEY DO NOT KEEP THEIR PROMISES!
You should never, ever have to pay up front for a service... like carpeting/flooring... where there is installation involved, prior to the job being done. a deposit is one thing (if it is agreed upon in the original, signed contract) but a deliveryperson at the door demanding payment before installation is completely out of line, unprofessional, and bullying. I would have closed the door in his face and canceled the sale. There are plenty of reputable companies out there who want your business and would not treat a valued customer that way.
I hope they rectified your situation and installed the flooring to your satisfaction. I am researching this company because I was considering them for some projects in my home. Not any more.
Thank you for sharing your experience and I'm sorry you were treated poorly.
My experience has been stellar. The sales rep was very enthusiastic about her company and gave me her assurance that they would do an outstanding job. They have. The installers were on time, courteous, and knowledgable. They worked in tandem, and were extremely neat as they tore up my old tile floors and installed the new tile. I wholeheartely recommend EMPIRE TODAY. They have come through on everything they promised, and my house looks like a pictrue straight out of SUNSET magazine. See for yourself.
"Actually, I found a place for laminate floor for 99 CENT SQ F! The warranty is for 50 years!'
.99 cents a sq ft with a 50 year warranty? Man, that should have rung bells you could have
heard half way across the country. Want to buy a bridge in Brooklyn?
It always amazes me that people still think they can buy a Caddy for the price of a Volkswagon.
"Next thing is that they will charge me 500 bucks to fix just a few laminates that are bending!"
Yes, they have to take your floor apart to reach and replace the damaged planks, it takes time
and labor and costs money. It's not the repair crews fault you purchased a cheap product. They
are in business to make money, not do you favors.